Blizzard Customer Service Issues

I sent an email this morning requesting to temporarily remove my authenticator from my battle.net account. I haven't logged in for a while and recently changed phones without transferring the authenticator. The response to my Issue ID: #[redacted]7 ticket asked for photographic evidence, which requires me to log in. However, I can't access the SMS token sent to my old phone. What should I do next to regain access to my battle.net account? Dear Ivan, Issue ID: #[redacted]7 A Game Master requested further information to assist with your authenticator removal. To proceed, you are asked to provide a clear photo/scan of a valid government ID next to your face with all details visible, emphasizing the expiration date. This step aims to enhance account security and comply with data protection laws. Your documents will be deleted upon issue resolution. Thank you for your cooperation. Sincerely, Blizzard Support

I'm disappointed by the way my refund request was handled. To summarize, my wife purchased Diablo 3 for me, but I had already owned it for other platforms. I played the game to not upset her. Blizzard would have gained if they had processed my request, as I mentioned returning to WOW. I didn't ask for a full refund but hoped for a compromise like removing the game for a 1-month WOW subscription. I understand having the game for over a week made it tricky, but working long hours made me late in submitting a ticket. I appreciate Blizzard's long history with me, starting with Diablo 2. I hope for a helpful response. Thank you, FeaturedFall (Richard).

The game is experiencing issues with the MMR for ranking searches. I have been playing all day and struggling to win due to my team members not contributing effectively. Whether playing casual, arcade, or ranked, the skill gap is too wide, making it frustrating. It is disheartening to face opponents with significantly more hours played, making it challenging to even leave the spawn. These issues have persisted for years without a resolution in sight. I urge Blizzard to address these concerns to improve the game's overall playability for everyone. Thank you.

This morning while playing WoW Classic on Shazzrah at 3 AM, I received a whisper from someone claiming to be a Blizzard GM named Blizzard, accusing me of illegal transactions. They directed me to log in to Battle.net to prevent an account ban, which I found suspicious since I wasn't involved in any wrongdoing. Upon logging in, I received an email at 02:54 AM notifying me of a change in my account information. When I attempted to log in with my Battle.net email, [redacted], I was informed that the account didn't exist. I suspect my account has been hacked, as I have invested significant time and money into it. Please reach out to me at +[redacted]3 or email me at [redacted] to help me reclaim my account. My Battle.net email was [redacted], and my BattleTag was Overlodrd #[redacted].

Dear Blizzard Team, I am reaching out to express my dissatisfaction with the lack of response and support regarding an issue I encountered. Approximately a month ago, I downloaded the EU server version of battle.net instead of the US server to play World of Warcraft Classic with my friend, causing us inability to play together. Despite reaching out to customer support immediately after subscribing for a one-month plan and detailing my situation, I received no timely resolution. After weeks of waiting for a response or a potential solution for transferring my account to the US server, I was disappointed to find out that I was charged for another month's subscription via Paypal on September 3rd, [redacted], despite not having used the service at all. Feeling cheated and taken advantage of, I am requesting a full refund for both months as I have not utilized any of the services due to the unresolved server issue and lack of assistance. I urge you to address this matter promptly and provide the necessary refund as I have been left with no option but to seek a resolution from your team. Looking forward to your response. Account: Syferdeu#[redacted]

I am experiencing difficulties with my rogue Redek in the game. He disappeared two weeks ago, and I have tried various troubleshooting methods from the Blizzard website with no success. I uninstalled World of Warcraft and add-ons, but the problem persists. Despite submitting five tickets that get closed within an hour, the issue remains unresolved. I am frustrated and disappointed that I cannot receive assistance for this issue on Blizzard's end. This situation is disheartening as I invest a lot of money into playing this game. If this problem is not resolved promptly, I may have to consider quitting the game, seeking a refund, and finding a different gaming platform to enjoy. Thank you.

My character, Solum-Perenolde, keeps disconnecting right after completing the loading screen. I have submitted multiple tickets but was informed the issue was fixed when it clearly isn't. I have followed all the suggestions provided to no avail. Attempting the self-service option just leads to continuous loading. This problem only affects Solum; my other characters and servers are fine. Despite attempting to delete Solum and then restore, there is still some mail on that character. I am requesting for Solum to be moved to a safe location. I am disappointed with the lack of progress, as resolving this issue has been an ongoing and frustrating process. If a Game Master had reached out to me promptly, this could have been resolved much earlier. Please reinstate the previous ticket system where I could outline the issue and proceed to submit it before potential GM intervention. While the current system works for some issues, it is clear that not all problems can be solved this way.

My Battle.net launcher has stopped working, causing me to be unable to access Overwatch. I suspect this issue may have resulted from a recent Windows update. In my attempts to resolve it, I reinstalled the Battle.net launcher, but encountered a problem during the Blizzard Agent installation phase. I tried various troubleshooting steps including reinstalling my internet drivers, deleting local Blizzard/Battle.net files, reinstalling multiple times, granting firewall access, and using a VPN for downloading. Despite initially receiving an error message about poor internet connection, subsequent attempts displayed an error message attributing the issue to Blizzard's end. This seems unlikely to me as I have not come across others facing the same problem.

I reached Diamond 1 with zero stars and have never reached Legend. My rank is crucial to me, so I pay close attention to the game modes. I clicked on the casual button to blow off some steam and ended up playing what I thought was a casual match against a tier 1 deck on the ladder. After losing, I discovered that I lost a star and was demoted to Diamond 2. This upset me greatly because I intended to play casually to avoid affecting my rank. I am very disappointed by this outcome as it sets me further back from my goal. I am certain that I queued up for a casual game, and I request my rank to be restored. The incident has been discouraging, and I am frustrated with what occurred.

I am experiencing a frustrating issue with my World of Warcraft account. Seven days ago, I logged in to find that my level [redacted] character, "BigHunts" on the Ghostlands USA server with an item level of [redacted], had been deleted from my account. Despite sending multiple messages through the support site, I have not received any response. Additionally, I renewed my subscription on September 16, [redacted], with the next payment due on October 16, [redacted]. However, I was unexpectedly charged for another subscription fee on September 23, [redacted], causing financial inconvenience. Moreover, the five support tickets I have submitted are not showing up on the active ticket list on the site, making me feel ignored and frustrated. As a loyal player of 11 years, I am disappointed by the lack of acknowledgment and assistance with my account issues. I kindly request prompt help to resolve these matters. Thank you.

My minor child had a Blizzard account linked to the email address mentioned. Recently, an unauthorized change was made to the account's email address. We suspect the account has been compromised and are seeking assistance in reclaiming it. Below are the account details along with the timestamps of the unauthorized changes. Here is the content of the email notifying us of the account alteration. Thank you.

Dear Blizzard, I am reaching out regarding the recent banning of the players "Goldenbow" and "Looksnice" on the realm "Mograine" in World of Warcraft Classic. I have observed their actions, and it seems like "Goldenbow" and "Looksnice" are linked to the same person operating two separate accounts. Their focus primarily on farming DMT with the hunter and selling DMT buffs with the mage for extended hours daily raised suspicions of gold selling. The ban on "Goldenbow" just seemed to confirm these suspicions. Now, I have noticed "Looksnice" back in action with the mage, boosting a hunter, which makes me concerned that they might be gearing up for more illicit gold selling activities. I felt it necessary to bring this to your attention and urge you to monitor the situation closely. Best regards, Orgly, Warrior from Mograine

I was playing on EU-Patchwerk on 28.09.[redacted] from 00:30 to 01:00 when I went through Scholomance and encountered someone pretending to be a Blizzard employee. They claimed I was reported and instructed me to visit a fake "Blizz login" page, threatening a ban if I didn't comply. Initially, nothing happened, so I continued playing with my group. Later, I was unexpectedly logged out, and Blizzard notified me that my email was changed, locking me out of my account. Despite reaching out via email and Instagram to Blizzard, I have not received any assistance. I adore playing WoW and refuse to give up easily, but being ignored by customer service leaves me no choice. My hacked Blizzard account was under [redacted], which was altered right after the incident. Please, I can be reached at [redacted] Anxiously awaiting your reply. Warm regards, Markus G.

On 28.09.[redacted] from 00:30 to 01:00 during a run through Scholomance in EU-Patchwerk, an individual falsely claiming to be a Blizzard employee instructed me to visit a bogus "Blizz login" page. Following this, my account was compromised, and I received an email stating my account email was changed. Despite reaching out to Blizzard via email and Instagram, I have not received a response. I am passionate about playing WoW and have invested significant time and effort into it. If this issue is not resolved, I will have no choice but to stop playing any Blizzard games, which would greatly sadden me. Please assist me in resolving this matter. You can reach me at the provided email addresses. Thank you for your attention to this matter. Best regards, Markus.

I would like Blizzard to send a reset code to my phone so my son can access his old account. His email for the account is [redacted] He cannot receive the code to reset his password because his old phone number is no longer active, and he doesn't remember the security questions. I used to game too; my main character is named Bitter Sweet. You can reach me at [redacted] or [redacted] I hope this helps in assisting Michael to regain access to his account. Thank you.

Hello Blizzard support team, I am Paul Westphal, and I am experiencing difficulties with my authenticator. The authenticator app is on my old phone, which is now broken. As a result, I am unable to access my Blizzard account since the authenticator codes are being sent to the broken phone. Even when attempting to resolve the issue on the support site, I am asked to provide an authenticator code. Is there a way to remove the authenticator from my account? Your assistance would be greatly appreciated. Warm regards from Germany, Paul Westphal

Hello, I am having trouble removing the Authenticator from my email ([redacted]). No matter what step I take, it always asks me for the Authenticator code, but I no longer have access to the Authenticator. Since I have changed my phone several times, I have no way of accessing it. I want to play again after a long break. Please help me, thank you.

I am a Canadian customer of Caisse populaire Desjardins. Due to security concerns, I recently changed my email address from [redacted] and updated my phone number. However, to further update my account information and activate my subscription, I require the authenticator, which is currently linked to my old phone number. I have my password but need guidance on accessing my account with the new information.

Hello, I am Ross Rice, a long-time World of Warcraft player for 16 years. Recently, I encountered an issue with Blizzard. Despite chatting with an employee and expressing my desire to quit permanently, I was charged $77.94 for another six months, even though I haven't played the game since our conversation. Due to the changes in the game after Activision's acquisition of Blizzard Entertainment, I no longer find it challenging or enjoyable. I kindly request a refund for the unauthorized charge and ask to be downgraded from level [redacted] to 50, as a gesture of parting ways amicably. Your assistance in resolving this matter would be greatly appreciated. Thank you, Ross R. Gandaulph Silvermoon Alliance

My account with the phone number [redacted]94 was hacked. The email address was changed from [redacted] to [redacted], allowing the hacker to change the password, which they did. My BattleTag was Justin#[redacted]. After changing the password back via SMS, the hacker changed it again a few minutes later. Unable to remember the password, I couldn't log in. After finally managing to change the password via SMS (after about 20 attempts), I attempted to log in and play, only to find out my account was banned! Blizzard states: "The account owner is responsible for all actions taken on this account. Penalties will be enforced regardless of who was playing at the time. Penalties will not be reversed due to individual circumstances." Does this apply in this case? It would be ridiculous and unfair, I haven't done anything!!!! What can I do about my account being hacked? Will I be able to get my account back?