Best Buy Customer Service Issues

I placed an order for 2 iPhone 13 Pro Max but canceled one before finalizing my payment. When I picked up my phone from Best Buy, there was a mix-up, and the line I intended to cancel got connected to the phone I bought. AT&T can only cancel the port if the phone is fully paid. I simply want the correct line linked to my purchased iPhone. Thank you.

I was unexpectedly billed for an auto-renewal of my Geek Squad computer warranty. Despite trying to cancel it at Best Buy in Denton, I was given another number to call. The representative I spoke to assured me she would cancel the charge and send a confirmation text, which I never received. However, upon checking my credit card statement, I discovered I was charged an additional $[redacted].41. I am seeking assistance in resolving this issue promptly.

Since having our refrigerator delivered on November 9, we have been experiencing multiple issues, primarily with the shelves on the door constantly falling down and causing damage to our food. This has even resulted in a broken glass shelf. Despite trying to cope with it, the problem persists and continues to ruin our perishables. I phoned customer service yesterday and experienced extremely frustrating service. After a 10-minute wait on hold, the call was abruptly disconnected. Upon calling back later, I endured over 46 minutes on the line with no resolution. This level of service is unacceptable. I sincerely hope to be connected with a knowledgeable and efficient representative before any further communication. I am requesting for the faulty item to be collected and returned.

My spouse and I visited Best Buy today to look for a TV stand. I tried to get assistance and asked a young employee, but he walked away. Another employee noticed and offered to help us. We explained we needed a TV stand for the corner of our living room. He told us to wait by the light, then disappeared into the store. After waiting for about 20 to 30 minutes, we left as no one assisted us. This kind of treatment is unusual for us at Best Buy, and despite the store not being busy, the staff in the back seemed uninterested in helping.

I recently purchased a Microsoft [redacted] Family product key card a while ago and decided to set it up now. Unfortunately, when I tried to activate it, I received an error stating it was not activated. After spending several hours being transferred between online support representatives who were unable to assist, I had a lengthy conversation with a helpful and courteous Microsoft representative. They confirmed that the key was never activated at the point of purchase from your store, despite my memory of the card being scanned. I no longer have the receipt but was informed that a number on it might be required. Can you assist me in obtaining a copy of the receipt?

Earlier today, I visited the Best Buy store in Lexington to buy a MacBook Pro. During my visit, I interacted with 2 associates who were both pushing the Best Buy Geek Squad plan on me. Despite my repeated refusal, the associate named Daniel continued to aggressively push the plan on me, even going as far as to call me crazy multiple times for not purchasing it. I explained that I was considering the Apple plan instead, if needed, but he persistently insisted that not getting the Best Buy plan was a mistake. As a long-time Mac user since the late 80s, I know my preferences when it comes to coverage options from Best Buy or Apple. In my opinion, the way Daniel spoke to me as a customer was inappropriate.Thank you. J.W.

I followed the advice of customer service to schedule an in-store appointment to address the issue with my laptop infested by ants. Even though I provided all the necessary information, I was disappointed when I arrived for my appointment. After waiting in line for about 25 minutes, I was informed that they don't handle equipment with infestations, leaving me feeling embarrassed and frustrated that this information was not communicated to me by Best Buy customer support. I purchased the laptop in July [redacted], and the ant infestation happened around October [redacted] without any spillage or food particles near the device. Despite being careful and using a cooling desk, the infestation is unusual for a laptop only a few months old. I discussed everything with customer service, who assured me my needs would be addressed during the in-store visit. Being turned away was unprofessional and made me feel belittled. I tried to return the laptop but was refused. I have also reached out to ASUS about the issue and am awaiting their response. I would appreciate any advice on how to proceed.

I bought a Dell Inspiron computer, model # 17[redacted]slv-pus, at Best Buy in Waynesville, NC, on 17 Nov [redacted] for $[redacted].59. They charged me $[redacted] to transfer data from my old computer but didn't transfer all the info, including Google search and other items. After an appointment for correction, they wanted me to leave it for several days, which I found unnecessary. It was quicker and cheaper to fix in town for $48 in 25 minutes. I hope Best Buy reimburses me for the additional cost and inconvenience of correcting their mistake. It would be helpful if they had better customer service and were more responsive to customer issues, especially when they didn't fulfill their service properly. Thank you. - Philip C. Jr.

Subject: Regarding Canceling Unauthorized Subscription Renewal Hello Brenda, I do not have an active subscription with your service. I request you not to charge any of my cards and to immediately cancel any subscriptions associated with my account. I intend to contact your customer service daily until this matter is resolved. Thank you for your attention to this issue. Sincerely, Eugene

Subject: Important Subscription Renewal Information Dear Valued Customer, Thank you for choosing our services. We would like to remind you that your personal subscription is set to auto-renew today. Your purchase history is detailed below for your reference. You have successfully renewed your one-year PC Care subscription for $[redacted].99 on January 21, [redacted]. Order ID: [redacted] Invoice Number: [redacted] Product Details: - Account Type: Personal Home Subscription - Product: PC Care - Quantity: 1 - Duration: 1 Year Payment Method: Auto-Pay If you wish to cancel or upgrade your subscription, or if you require further assistance, please contact our billing team at the provided number. For any inquiries, please call 1-[redacted]. Thank you for your continued support. Best regards, Geek Squad Team

I have had to reschedule the delivery of my refrigerator three times due to your delivery service. Despite promises that it wouldn't happen again, I received another request to reschedule. Additionally, I was charged $[redacted] more than the order I canceled with my local appliance store in hopes of getting it sooner. I was assured it would arrive within a couple of days, but it has been a month now. This situation is completely unacceptable. I regret paying more and switching from my original order with the local store.

I am experiencing an issue with having both an old and a new Best Buy account. My previous member number associated with my phone is [redacted], and I receive purchase receipts at [redacted] from that account. I recently received a receipt on Jan 12, [redacted]. I tried to access my purchase history by clicking on the "View My Purchases" link in the email but was prompted to create a new account. Despite encountering difficulties initially, I managed to create an account using a different browser. However, the new account, with member number [redacted], does not reflect my purchase history. I would like to consolidate my accounts into one that retains my shopping data and allows me to shop online seamlessly. Could you advise me on the proper steps to address this concern?

I reached out to Best Buy's live support to inquire about shipping a laptop to my address. After confirming they could ship to me, I placed an order, only to have it canceled right away. When I asked why, I was told they couldn't ship to my location, despite being told otherwise earlier. Now, they want me to wait 30 days for a refund, causing me financial stress. Is there a way to expedite this process, considering the situation?

I placed an order on January 20, [redacted], with Order # [redacted]. I've contacted Best Buy customer service via chat and phone for about 45 minutes without any success. The item I ordered was in stock at the time, with a promised delivery two days after being assigned to a 'roaddie' on January 22. However, the delivery was immediately delayed and has not arrived since. The status has been showing as delayed since January 22. I want to cancel this order as soon as possible. The Best Buy thumb drive I ordered with Order# BBY01-[redacted]05 was initially in stock, then immediately delayed, and was supposed to ship on January 22, which was over two weeks ago. I'm frustrated with the customer service experience and want to cancel the order promptly.

I bought a pricey TV from Best Buy and purchased the Geek Squad coverage. The TV had issues before the service expired, so we made a claim. An independent firm took the TV for 2 weeks, returning it seemingly fixed, but the problems resumed. Now, there are 3 stubborn splotches on the screen. I recommend checking the contractor who worked on my TV. I may not buy my next TV from Best Buy and won't opt for Geek Squad coverage again. - Wes Wright

I spoke with an online representative who assured me that her manager approved a price match on my purchase. The representative mentioned that my cost would be $[redacted] and confirmed the total price as $[redacted]. She assured me she would email the receipt, which I never received. However, upon receiving the product and giving it as a gift, I noticed my credit card was charged significantly more. Despite being disconnected multiple times, I spoke with Ledidrea B. who could verify the promised $[redacted] price. She even sent a confirmation email on 12/15/[redacted] with an internal case number #[redacted]23. Altering the price post-sale, especially when Best Buy initially agreed to $[redacted], may be considered fraudulent. I believe a judge would rule in my favor, potentially awarding attorney fees and other expenses due to Best Buy's alleged misconduct.

On January 4th, [redacted], I purchased a full set of appliances, but I did not receive a receipt despite being told it would be emailed to me. After waiting three days, I decided to cancel the order due to the lack of a purchase receipt. I reordered the appliances online, but they were not delivered as promised. After multiple attempts, the appliances finally arrived two weeks later without being installed. I have been given five different installation dates via text and phone calls, all of which have been missed. The customer service representatives and supervisors have provided conflicting information each time I contacted them, leaving me frustrated. Despite assurances, the installers did not show up as scheduled on February 22nd, [redacted], and no one informed me of the delay. When I visited the Spokane Valley store, I was told someone would contact me, but no one has followed up. The staff was unhelpful in providing contact information and I have not received the promised compensation for the inconvenience. I urgently need the lies to stop and for my appliances to be installed promptly.

I bought an HP computer on Sunday, February 20. When I opened it the next day, I noticed a distorted screen. I attempted to troubleshoot the issue but was unsuccessful, so I decided to return it to the store on Tuesday. The store manager informed me that the serial numbers didn't match, there was a ding on the screen, and insinuated that I had dropped it, which I did not. The manager claimed the warranty had expired and directed me to contact HP. The computer seemed to have been swapped in the box either at Best Buy or by HP, potentially involving fraud. The damaged computer was repackaged as new and sold to me unknowingly. When I brought it back, they refused a refund citing mismatched serial numbers and damage I hadn't noticed before. Despite my detailed explanation, the manager avoided taking responsibility and blamed me. This situation is completely unacceptable. I purchased it from Best Buy, not HP, so they should handle the issue. Selling defective products must be addressed, as the computer was faulty from the start. The screen was damaged, serial numbers didn't match, and the warranty was expired, all unknown to me upon purchase.

Hello Best Buy, I have been a loyal customer of "Webroot" for many years. Recently, I was informed by Geek Squad staff that purchasing Webroot alone is no longer an option. Last year, I bought the "Total Tech" package when I got a PC, which included Webroot. Now, after a year, I no longer want the Total Tech package and only wish to continue using Webroot. I have been a customer of Webroot in this manner for years. I am disappointed that I am being forced to cancel my Webroot subscription on March 24, [redacted], and look for protection from a different company. I believe that this decision by management is not in the best interest of customers. As a result, I have decided not to conduct any further business with Best Buy.

I bought an iPhone 13 PRO MAX and an Apple Watch series 7 in early January [redacted] through separate Verizon accounts activated at Best Buy. However, my first bill from Verizon showed higher charges than promised, so I returned both items to Best Buy within the 30-day return window for Verizon activations. Best Buy received the items on Feb. 10th, confirmed via email, and provided a CASE ID # [redacted]35. Despite this, the items were returned to me in a less professional packaging than I had sent them in. I have been attempting to resolve this issue with Best Buy and Verizon today, facing long wait times, dropped calls, and unhelpful customer service. The looming bill from Verizon of $[redacted].46 scheduled for March 4, [redacted], adds urgency to this situation. I would appreciate immediate assistance to rectify this matter promptly. Regards, Jill A. J. Email: [redacted] Phone: [redacted] (BB Order #1: BBY01-[redacted]84) (BB Order #2: BBY01-[redacted]52)