Best Buy Customer Service Issues

I have been a longtime customer of the Best Buy in Covington, Louisiana, and have always been pleased with the service. However, the new policy requiring appointments to pick up and pay for repairs seems excessive. I visited to pay for and retrieve my repaired MacBook Pro and was surprised to learn I needed a reservation for what should have been a quick transaction. My suggestion is to have a regular sales associate handle such simple tasks rather than involving the Geek Squad. The insistence on a reservation for a straightforward payment process was frustrating, especially given the lack of customers and available staff. I hope the store considers adjusting this policy to better serve customers like myself who just want to make a payment and leave promptly. Thank you.

I am currently in the process of purchasing a portable air conditioner and am actively comparing prices at various stores. After checking PC Richard, Home Depot, and Amazon, I decided to see what Best Cry offers. The most essential factor for me in measuring the cooling power of an AC unit is the BTUs, which are prominently displayed along with the prices on the first three websites. However, Best Cry hides this information, leading customers to click on each unit to find out. This significantly prolongs the time spent on the site, with distracting ads popping up continuously. Additionally, their "Live Chat" feature is currently unavailable, and I struggled to find a way to contact them directly on their website, resorting to a Google search. It's been quite a frustrating experience, and I hope to resolve this soon. Thank you, GeneS

I am in the process of purchasing a portable air conditioner and am conducting price comparisons. After reviewing PC Richard, Home Depot, and Amazon, I am now exploring Best Buy's offerings. The most reliable way to assess AC unit cooling power is through BTU, which is prominently displayed with the price on the three previously visited websites. However, Best Buy conceals this information, requiring customers to click on each unit to access it. This significantly prolongs the time spent on the site, with distracting ads for other products. Additionally, their "Live Chat" feature is currently unavailable, and I have been unable to locate a direct contact method on their site, resorting to a Google search. To improve customer experience, Best Buy should ensure relevant information is easily accessible with each product and provide a visible email address for feedback. Some customers prefer email communication over phone calls for various inquiries.

I recently brought my laptop in for repair under the Best Buy warranty. I received a call indicating I would be charged for the service. Confused, I reached out to the store to clarify the situation. It turns out that an error was made with the serial number entry. Now, I am being asked to rectify this mistake, despite not being responsible for it. Despite my efforts to contact someone for assistance outside the store, I have had no luck. The staff at the store were not at fault, and I have documentation of my laptop purchase. I am frustrated with the situation and perceive this as subpar customer service. I have been a loyal customer for Geek Squad services at your store, but I am now considering taking my business elsewhere.

Subject: Urgent Order Delivery Complaint I need to address a serious issue regarding order# 2[redacted] [redacted]. In May [redacted], I bought an open-box refrigerator and microwave from the Riverdale, NJ store, scheduled for delivery on June 15, [redacted]. Despite rescheduling the delivery three times with multiple confirmations, the products never arrived. In a shocking turn of events, the store manager, Anjel, admitted they were deceptive and unable to locate my purchase, suggesting I cancel it. I refuse to accept such an excuse, as it seems highly improbable that a refrigerator I bought in-store would go missing. I demand prompt delivery of my refrigerator and compensation from Best Buy for the inconvenience caused, such as 15 days without a fridge and missing work thrice. I have meticulously documented my purchase with receipts, delivery confirmations, and in-store pictures, and I expect immediate action from your management team. Regards, Farshad S. [redacted]

I recently bought a laptop and "Total Tech Support" from Best Buy. When I called the second location to ask about transferring data from my old laptop, as I was told it was included, I was given conflicting information from someone not at that store. Upon arrival, I was informed that data transfer was not part of the tech support I paid for, essentially paying $[redacted] for just installing Chrome, something I could have done myself. The discrepancy in information between the two Best Buy locations has left me feeling deceived and regretful about opting for the "Total Tech Support" service.

Several years ago, I closed an account due to billing issues, with my wife on the phone during the call. After avoiding using your credit card, I recently purchased a 72-inch TV for $[redacted]. However, I discovered that fees and fines from the previously closed account were negatively impacting my credit score. Despite minimal assistance from the credit dispute department, I paid the associated fees to prevent further harm to my credit score. It is disappointing that despite my family's significant past spending at your stores, this experience has led us to shop elsewhere or online. Thank you for your attention.

I am seeking assistance regarding exchanging an unopened gift purchased at Best Buy. The head unit with Android Auto was meant for my family but unfortunately, it does not work with their car. I have been unwell and unable to handle this exchange personally. The item is currently priced higher than what I paid during the sale. I have been a loyal Best Buy customer for many years and have made significant purchases from them. Any help with this matter would be highly valued. Thank you, Kyle W. S.

After visiting our local Best Buy to purchase a MacBook Air, we initially agreed on a price but needed to confirm it for our small business. When returning to buy it, the price had unexpectedly increased from $[redacted] to $[redacted]. Despite not being informed about potential price changes, neither the manager nor customer service were able to offer a solution or honor the original quote. This experience was disappointing as we preferred to support Best Buy over the Apple store. Unfortunately, the lack of transparency and customer service has led us to consider buying elsewhere. Any assistance regarding this matter would be greatly valued.

Hello! I'm Amber. I recently bought two Amazon Echo Dots with a promotion but the discount wasn't applied during checkout. I contacted BestBuy customer service through chat and spoke to two representatives who each gave me different reasons why the promotion wasn't honored. I have saved the conversation thread for reference. I hope to speak to someone who can resolve this issue and honor the promotion. My loyalty to BestBuy spans years and I would like to ensure this situation doesn't tarnish my otherwise impeccable history with the company. My order number is BBY01-[redacted]19. Thank you!

Dear Best Buy Customer Service, I encountered an issue with a promotion online for the Amazon Echo Dot. Following a chat with a representative, I was assured a price of two Echo Dots for $10 after a $40 discount. When I visited the store, I was informed that the reference number provided was insufficient for the purchase and was advised to contact customer support for a barcode. After lengthy phone calls with five representatives, the suggested solutions were to speak with the store manager or email support. Despite the chat with a representative guaranteeing the price, the store manager could not honor it and has directed me to email you. This experience was time-consuming and disappointing. I would appreciate your assistance. Thank you, and have a great day. My reference number is: [redacted]55.

I bought a TV with delivery and set-up on June 21 from the Annapolis, MD store. The delivery was scheduled for today, July 3, between 8 am and noon. I received two text messages, with the latest one on July 2 at 6:35 pm, confirming the delivery. This morning, I waited, but when I called at 11 am to check on the delivery, I was informed it was canceled because the TV was not found. I never got any notice about the cancellation. Now, it's rescheduled for later this week, but I had to miss a day of work and feel very inconvenienced by this lack of professionalism and customer service. The two-week gap between purchase and delivery, coupled with two confirmation text messages, only to find out about the cancellation when I called, is just not acceptable. I believe we deserve compensation for our time. The order number is [redacted][redacted].

I have a question about returning a camera I bought recently. I was informed I could return it within 15 days. I plan to exchange it for a better one using the finance option available. Is there a minimum credit score required for this financing? The cashier assured me signing up would be simple; I'm curious if the process can be done in-store and if there's a chance of not being approved. I've only had my credit card for about a year, and my credit score isn't high. I work part-time, and my grandparents cover my expenses; my job is for personal spending. I expect a payment in September and intend to set up a payment plan for the new camera, paying in full once the funds are available.

Good afternoon, I am Valentin, a seaman who purchased a Samsung Galaxy Tab E from your store on 5th Avenue in Manhattan NY on June 23, [redacted]. I am encountering issues with the device requesting a Google account that I do not have access to. Despite receiving a verification code, I am unable to use the tablet due to it being linked to a previous owner. I am disappointed that the possibility of the device being refurbished was not communicated during the purchase. As I have limited internet access while at sea, I would appreciate a prompt response regarding either a replacement device or a refund. Please reach out if further information is needed.

Hello, My name is Valentin, and I work as a seaman. I purchased a Samsung Galaxy Tab E tablet from your store on 5th Avenue in Manhattan, NY, on June 23, [redacted]. I'm having difficulty starting the tablet because it requires a Google account that I don't seem to have access to. Despite receiving a verification code from Google, I'm unable to bypass the message instructing me to sign in using the device owner's account. It seems like this tablet may have been used by someone else previously, which is disappointing as I was not informed of this when purchasing it. I'm hoping to either exchange the tablet for a new one or receive a refund. Being at sea limits my internet and phone access, so I would appreciate a prompt response via email. Thank you for your assistance.

My spouse purchased a new tablet on July 4th with same-day shipping to our apartment. I opted for same-day delivery due to time constraints. Despite placing the order before the same-day cutoff, the status remained "getting it ready" for hours. Concerned as the store was closing soon, I contacted support. They redirected me to deliv, the delivery service, which informed me that the tablet was still in the store and delivery would be delayed until tomorrow. I'm puzzled why my order, intended for same-day delivery and placed within the time frame, is now postponed to tomorrow. Additionally, I am curious why the website status at 6:21 pm still indicates it will arrive today. Can someone clarify the situation?

Order number: BBYTX-[redacted]91. I am disappointed with the service for this order. I received the speaker today and discovered it's not the one I ordered. Customer support informed me the ordered speaker is no longer available and suggested returning it for a refund. This doesn't work as it was a gift for someone specific. Upon further examination, I noticed the delivery address differed for two other items. Customer support could resend the PS4 game, but the other item is no longer in stock. I haven't resided at the delivery address for 2 years and can't retrieve the items. Despite the correct address for the speaker delivery, this situation is frustrating. My family and I are loyal customers and hope this issue can be resolved. Thank you. Best regards, A. Georgiou

I wanted to bring this to the attention of management. My husband and I visited your Paramus NJ Fashion Center location yesterday to look for a high-end refrigerator to replace our 15-year-old Viking model. While browsing the expensive refrigerators, we were shocked to discover a bag of food inside one of them. As we stood there, an employee (wearing a black collared shirt) approached us and proceeded to remove some of his own food from the bag!? We were taken aback to find out that he had been storing his personal food in a $9,[redacted] refrigerator on the sales floor. It was disappointing to see this behavior as it gave off the impression of entitlement. Despite the lack of an apology, he only took out his water bottle and some food, leaving the rest in the bag. Although he wasn't wearing the signature blue Best Buy employee shirt, but rather a black one, I believe this issue should be addressed by management. My husband and I decided to leave the store and will not be returning for any future purchases.

I went to a Best Buy store to order a MacBook Pro laptop, but they were out of stock. I was promised a 2-day delivery, but on the 3rd day, I learned from UPS that it was returned due to damage. Best Buy never contacted me. Customer service said they couldn't help as it was in transit. After a week with no communication, I received a refund check in the mail. Disappointed, I had to drive 30 miles to another Best Buy that had the laptop in stock. I wish there was better communication and why they didn't just send a new laptop after the first one was damaged. Hopefully, this won't happen to someone else. Thank you for considering my feedback.

I recently purchased a dishwasher from Best Buy on the 4th of July. When I reached out to the Geek Squad for installation, I was informed that it was included for free. After confirming multiple times, I was transferred to schedule the installation, only to be told it would cost $[redacted]. I spoke with manager Lizette C., explained the situation, and expected accountability for their team's errors. She was unhelpful and blamed me, refusing to provide her full name and ID. When I requested escalation, I was denied. I am extremely dissatisfied and hope for prompt resolution from Best Buy. If not, I will advise against shopping there due to the incompetence and disrespect I've experienced. I trust Best Buy will address this matter efficiently.