Best Buy Customer Service Issues

I've been experiencing issues with the screen of my Windows Surface Pro 4 for nearly a year. Recently, it has escalated to severe shaking, glitching, static, and flickering. Despite trying to address the problem by reinstalling my graphics drivers, I am unable to boot my computer into safe mode due to a missing key that is currently out of my reach in another country. The persistent problem is exacerbated by warmth, leading to increasing screen disturbances over time. Restarting the device has no effect, and the screen's functionality is deteriorating. As this device is essential for my work and school, I urgently need a solution to restore its usability.

I recently purchased a laptop from Best Buy in Brampton with my dad two days ago. I am contemplating returning it. If I decide to return the laptop, will I receive a refund? The laptop has been opened and lightly used with some applications installed, but there is no damage both internally and externally. The reason I want to return it is due to potential defects impacting its performance. The model is Dell Inspiron [redacted] I7, with the details: i5[redacted]SLV-PUS and Web Code: [redacted]0. While using the laptop, I experienced sluggishness and occasional lag. I attempted to play various games like Roblox, League, and Osu, which suffered from occasional lag, and Fortnite, with significant lag even at lower settings. Given the laptop's specifications, including an i7 processor and 12GB RAM, I am puzzled by its subpar performance. Any assistance would be greatly appreciated.

As an 83-year-old customer, I approached your store feeling anxious. With my internet down and failed attempts to fix it, I arrived with two faulty rotors. Thankfully, a young employee, Ruben Scheyer at the Asheville South Store, assisted me patiently and expertly. Following his advice, I purchased replacements for both "blown" rotors, costing me over $[redacted]. Despite the unexpected expense, I left the store with a smile, grateful to be back in business. It's rare to encounter such a knowledgeable and kind staff member who turned a challenging situation into a pleasant experience. Ruben truly is a valuable asset to your team and deserves recognition for his exceptional service. Thank you for employing such a nice and helpful young man. Best regards, SM

On June 8, [redacted], I bought an iPhone X, carrier unlocked, paying in full. I tried to return it at your Brick, NJ store on June 21, [redacted], within the 14-day return period specified in your policy, but the return was refused due to a computer issue that prevented it from being processed. The store employee Jake mentioned something about the IMEI number without providing further explanation, despite the numbers matching on the box, phone, and receipt. While in the store, I spoke to Customer Support, and Chelsea suggested returning the phone via the warehouse with a shipping label, which I never received. Subsequent contacts with Customer Support did not resolve the situation, even with case number #[redacted]37 provided. It's important that your policy be followed and I receive a full refund for the functioning, undamaged phone I returned within the allotted time frame. The contradictory information I received and the lack of resolution has left me dissatisfied with this experience and hesitant to continue doing business with your company.

I recently had an appliance service call for my fridge, where the technician replaced a part. However, the ice dispenser is still not working, and the fridge continues to leak water. Despite scheduling an appointment for July 6th and being promised a call from a supervisor, I did not receive a resolution or any compensation for a day off work. This whole experience has been frustrating, especially as a Geek Squad member. I am seeking an update on when a technician can fix the ongoing issues with my fridge and how I will be compensated for my lost wages. My account number is [redacted].

I recently purchased a premium Lenovo laptop, the Lenovo C930 2-in-1 ultrabook. Unfortunately, within just four days of owning it, I've encountered a few issues. Firstly, there is a dead pixel near the screen's center, potentially from shipment damage or faulty components. The most concerning problem is the random fan noise bursts while using the laptop, accompanied by loud fan spinning and excessive battery drain upon restart. This is causing overheating issues. Additionally, I've noticed intermittent speaker popping despite the premium speaker system the C930 is advertised to have. I'm unsure if I should contact Lenovo or seek an exchange from Best Buy. Considering the positive reviews, I believe I've just received a defective unit and would prefer an exchange of the same model rather than a refund due to my impending vacation. I appreciate any quick guidance on the matter. Thank you for your assistance.

My spouse and I, both in our eighties, were looking into buying a new laptop at Best Buy in Cedar Hills Mall in Portland, OR, on the evening of July 8, [redacted]. We received exceptional assistance from a young man named Dylan, even though we had not intended to buy our computer there. We believe Dylan deserves praise for his patience and expertise in explaining the distinctions among various computers. Best Buy is lucky to have him on their team. - Carolyn Engquist, Prior Lake, MN

I bought a TV on July 3rd, and it arrived yesterday. The picture quality is disappointing, so I want to return it. I attempted to follow the return process on the "order" page as per the instructions, but unfortunately, there is no "Return Options" button visible on my online order receipt. Since the nearest store is a two-hour drive away, I prefer not to go there. I am hoping to arrange for a pick-up of the TV directly from my house.

I visited the store to buy two devices, unlocked or for use on AT&T. Even though I didn't find the devices I wanted initially, the employee was friendly and helped me choose other good phones priced at $[redacted] each with AT&T activation, which fit within my $[redacted] budget. I also bought a SIM kit for my unlocked phone. Despite intending to activate the phones on a business account, due to the new employee's lack of support, I decided to activate them at home. I faced confusion about SIM cards but was later told we didn't qualify for the reduced price, resulting in a total cost of over $[redacted]. Upon discovering that my phones required SIM cards from my wireless provider, I had to spend more money or wait for AT&T to provide one. Despite planning to return to the store, I had issues with double charging and not being added to a business account, resulting in unexpected expenses totaling over $[redacted].

On June 7th, I made a purchase for $[redacted].57 with BBY Order ID: BBY01-[redacted]05. Over the past month, I've spent nearly $[redacted] at Best Buy online. Even though the closest Best Buy is an hour away from me, I made the trip at the end of June to return the purchase. The store manager insisted on only giving me store credit instead of a cash refund, despite it being within the 30-day return window. I haven't opened any of the items, so they are still in their original packaging. I find it frustrating that after making the effort to return the item within the specified time frame, I'm not being given a refund in the original form of payment.

On June 7th, I made a purchase totaling $[redacted].57 at Best Buy. My BBY Order Id is BBY01-[redacted]05. Over the last month, I have spent approximately $[redacted] on Best Buy's website due to my recent move while being a single mother. I travelled an hour to the nearest Best Buy store at the end of June to return an item I bought online. Despite it being within the 30-day return window and the item being unopened, the store manager insisted on providing me with store credit instead of a cash refund. I have retained the item for now, hoping to resolve this matter. I strongly prefer a refund as I rarely visit this store location and find it unreasonable to receive store credit for a timely return of an online purchase.

I have been attempting to update my home address in the Total Tech Support program at Best Buy. Despite having my Florida address associated with other services, Best Buy continues to display an incorrect address for me. I have been trying to resolve this issue for months. The store General Manager believed it was fixed, but the problem persists. I've called ten times, and despite promises of callbacks within 10-15 minutes, no one has contacted me, even twice today. If the problem is not fixed soon, I will escalate my concerns to corporate or the CEO's office. This situation is unacceptable. Thank you, James Rick R. (Cell-[redacted])

I bought an Ante Gear wireless AC adapter to connect my Dish receiver to the Internet while I'm away from home, so I can still watch my Dish TV programs. Dish customer service advised a specific adapter, but since I was near a Best Buy, I decided to purchase one there instead of waiting to order one online. The store did not have the recommended adapter, but the salesperson assured me that the one they suggested was just as good if not better. I live [redacted] miles round trip from the Best Buy I bought it from and at least [redacted] miles from the nearest store. When I attempted to return it on my next visit to a Best Buy, I was informed that it couldn't be returned because the box had been opened and it was past the 15-day return period. I was incredibly frustrated that day. I've been a satisfied customer for many items purchased at Best Buy stores, but if I can't return this item, I will no longer shop there.

On December 22nd, [redacted], I was in Rochester, MN, and saw a Dish Network ad stating I could access my programming through the internet with a specific device called an AC adapter. When I visited Best Buy and they didn't have the exact one, a salesperson suggested a different device that would also work. Despite confirming the return policy, the new device didn't function as needed, so I ordered the correct one from Dish directly. Upon attempting to return the first device two months later, Best Buy refused due to it being outside the 15-day return window. Frustrated, I decided not to shop at Best Buy again. The device, a Netgear Wireless AC Adapter AC [redacted] Dual Band, remains unused on my nightstand. I'm disappointed in their return policy, especially since I have never encountered such issues with other purchases.

I recently purchased the TCL 43-inch Series 4 4K Ultra HD TV from Best Buy in Kissimmee, Florida. Only two days after buying it, the TV unexpectedly fell forward while it was on a stable surface with no one nearby or any sudden movements. I visited the Best Buy store to seek a replacement, as it seemed the incident occurred due to an unstable base or a malfunction in the device. Unfortunately, the workers, including Manager Patrick, were dismissive and accused me of lying. Despite explaining the situation, my concerns were not addressed, and I left feeling disappointed. I acknowledge accidents are not Best Buy's responsibility, but I believe this was not accidental. I urge for the TV to be replaced as I am certain there is a balance issue that requires further examination beyond the simple reattachment of the stand bases. Testing needs to be done on the device.

I purchased a Samsung monitor 7 months ago, and it now has lines all over the screen when I turn it on. Since I didn't opt for the extended warranty, I will need to go through Samsung to resolve the issue. I am disappointed in this policy, but I won't overreact or complain about it publicly. In the future, I plan to shop at Costco for my electronics purchases. I even considered buying a 79-inch TV for $[redacted] at the store, but the fact that I would have to deal with the manufacturer for any issues after 7 months made me rethink my decision. If a company cannot fully support its products, I prefer not to risk major purchases like TVs with them. I chose to buy my TV from Costco for the assurance that any problems will be promptly addressed, even if it meant paying a bit more.

Dear Customer Support, I am writing to share a concerning experience I had at the Best Buy Waterfront branch. Yesterday, July 10, [redacted], my friend and I purchased two televisions. Despite clearly expressing our preference for the LG 4K 50-inch TV to the sales associate named Mia, she repeatedly pushed for the 55-inch model. She insisted on the 55-inch even though it did not meet our needs. Additionally, when we decided on the LG AI 50-inch TV, Mia combined both purchases on one receipt without our consent, resulting in a double charge on my friend's credit card. Upon receiving the TVs, we discovered that one of the screens was dented and broken. When we returned the damaged TV the next day, the assistant manager named "Chuck" refused to replace it, citing that they followed a pre-release protocol. This experience has left me extremely dissatisfied, especially as it was my first purchase after moving to America in June [redacted]. Despite offering a repair, I am hesitant due to the time and expense involved. I am deeply disappointed with the lack of care and service provided by Best Buy during this incident. Sincerely, May Liz M. Cruz

Hello, I'm Jarrod Browning. I wanted to share an idea with you. I noticed at Best Buy you offer digital downloads with DVD purchases, but what if someone doesn't want to use a computer to watch a movie? What if customers could register DVDs or VHS tapes to their Best Buy account and then upload the film onto a USB drive or HDMI stick to watch on a TV? This could include a lifetime warranty for purchased movies and an additional fee per purchase. Each movie could only be registered to one drive, and if lost or stolen, a new drive would need to be registered. I inquired at a local Best Buy, and they hadn't heard of this concept. I would appreciate your consideration of this suggestion. Thank you, Jarrod Browning.

I recently bought a cooktop and wall oven, but both deliveries and installations have been rescheduled multiple times. After replying to another rescheduling email today, I called the provided number and experienced long wait times. Despite requesting a call back, it took 45 minutes for Chris to reach out, only to be unable to verify the email details. When I asked for a supervisor, the wait time was 25 minutes, and I eventually called customer service to be transferred after another 15-minute wait. It's disappointing that BestBuy seems to disregard its customers and their time, with supervisors avoiding issues, and corporate being unreachable. Due to this poor experience, I won't be patronizing BestBuy in the future and will be sharing my negative encounter with others. If needed, feel free to reach out to me via email like I did.

Dear Best Buy, I purchased a Yoga [redacted] computer from your store 14 months ago and have been experiencing screen blinking issues repeatedly. The problem first occurred 6 weeks after my purchase, leading me to seek a refund. Despite numerous calls and emails documenting my concerns, the customer service provided did not meet my expectations and I was denied a refund. The computer was "fixed" with the screen being reinstalled, but the blinking recurred after just two days. Best Buy sent the computer to Lenovo labs, where they mentioned that a new computer would be provided if the issue persisted. Unfortunately, the blinking has resurfaced for the third time after six months, causing disruptions to my work and studies. I urge Best Buy to address this ongoing issue by providing me with a new computer to resolve this 14-month-long problem that has greatly impacted my daily life and productivity.