Best Buy Customer Service Issues

I bought a Samsung refrigerator on May 24, [redacted], but it was delivered with a scratched door. The Geek Squad took pictures and noted the model and serial numbers but I haven't received any follow-up. Despite calling 18 times, I was told they are waiting for corporate to contact them. I visited the store and was offered gift cards, but I requested a new door or a refund. The store mentioned a time constraint for these options. Supposedly, a person named Darlene at Corporate has information, but there's been no progress. It appears challenging to resolve issues with open box purchases. I have the order number from June 20, [redacted], but there has been no response. Any advice would be appreciated.

Best Buy advertises 24/7 service, but my experience with their service outside of Apple was less than satisfactory. I was unable to have my iPad problem solved over the phone and was only offered an appointment. I am disappointed in the lack of the service they promise. How can this issue be fixed? Additionally, I would appreciate a phone number to directly reach Best Buy. I attempted to contact them for three days to make a purchase, but was put on hold for a total of [redacted] minutes without ever speaking to a representative. This was frustrating as I wanted to buy a computer, iPad, and printer. Sitting on hold without assistance was not a pleasant experience.

My recent experience at my "local" Best Buy has been incredibly frustrating. I had to make an extra trip for a router all because of poor customer service. When asking for help in the router department, the employee's attitude was unacceptable when he prioritized another customer incorrectly and was rude during our interaction. The following day, the service did not improve with an unhelpful checkout experience. To resolve this ongoing issue, Best Buy needs to establish and enforce clear customer service standards. Additionally, some form of compensation should be considered to make up for the wasted time and resources I expended due to this disappointing encounter on [redacted].

Over the course of two decades, we have been loyal customers of Best Buy, mostly satisfied with the service until recently. Our frustration began when we contacted Best Buy regarding our TV, and they instructed us to bring it in for service. After bringing it in, they informed us that we needed to schedule an appointment. The next day we returned with the TV, only to be informed that there was a small crack in it not covered by our extended warranty. We are certain the crack was not there when we initially brought it in, and it is disappointing to be faced with this unexpected cost of over $[redacted]. This experience has left us upset, and we have decided not to patronize Best Buy in the future. It is disheartening to feel mistreated by a company we have been loyal to for so long, especially when we have heard similar complaints from others about the service. We wish this issue could be resolved, but it seems like retaining customers is not a priority for Best Buy.

I submitted a $[redacted] MSI laptop for repairs, but when I called the automated phone line for an update, there was no order under my details. Despite being informed it was shipped when I visited the store a week later, the automated system still showed no record. My online chat with Geek Squad was unhelpful as they redirected me several times. I need to confirm if my laptop reached the repair facility. The mixed messages and lack of assistance have left me frustrated and worried about the status of my device.

I bought two items (item [redacted] and [redacted]) on 5/7 from my local store to set up my wall mounted TV with my home wifi network in my new house. It took longer than expected to complete the setup, and I realized I did not need the items after all. When I tried to return the unused items, which were unopened and in their original packaging, I was informed that they were past the 15-day return policy. I was surprised by the short return window, as this was not communicated to me at the time of purchase. In the future, I will opt to buy electronics like these from retailers like Amazon with more lenient return policies. I prefer a refund of $43.28 to be credited back to my American Express card. This experience has made me reevaluate shopping at Best Buy for big-ticket items and I will be exploring other options like Costco moving forward.

I am currently seeking assistance regarding an incident that occurred this week. A scheduled stove delivery and installation on Wednesday hit a bump when the delivery driver pointed out that I needed a four-prong outlet instead of what I had. Following their advice, I had an electrician promptly install the correct outlet yesterday morning and attempted to have my delivery rescheduled with Best Buy. Unfortunately, I was informed that my stove and cord were marked as already delivered, which is not accurate. Feeling frustrated by the situation, I was taken aback by the delay in resolving this matter and the doubt implied regarding the delivery. The inconsistent information provided and the extended time for resolution have left me dissatisfied with the service. I am eager to have this matter resolved promptly and will persist in my efforts through calls and emails until this is rectified. It is essential for such errors not to occur frequently in your delivery operations. I am requesting swift resolution and expect better customer service. Someone is needed to address this promptly.

On June 15, [redacted], I purchased a 43LJ55 43" LG Smart TV from the location in Lansing, MI, along with the Geek Squad Protection Plan. The employee assured me that this plan would extend the manufacturer warranty, covering any issues. However, today, June 22, [redacted], a week after the manufacturer warranty expired, I brought my TV in due to a cracked screen. I was informed that the protection plan does not cover this type of damage, despite being told otherwise at the time of purchase. Now I am frustrated as I did not receive the coverage I believed I had. I hope for a resolution where my TV can be replaced as initially promised or offered at a reduced cost. My brother can confirm the details of our conversations. I value the trust I have in Best Buy and wish to continue being a loyal customer. Thank you for your attention to this matter. - Ethan S. Lansing, MI

I need to share my experience with Tani, the store manager in Dublin, Ohio. I had a gift receipt to return a game that my 11-year-old son received for his birthday. Unfortunately, I only got $4.46 back on a gift card instead of the full $60. I wasn't informed of this until I tried to use the gift card to buy something else for my son. Despite the salesman's efforts to help, the manager, Tani, was very rude and unapologetic, saying, "I can't do anything." I was shocked by her attitude towards me in the situation. Customer Service PIN: 0[redacted] [redacted]. Thank you, S. Gharraph

I made a purchase of an electric oven on the Best Buy website, including installation and haul away fees, using a credit card. The installer indicated that the oven wouldn't fit our space and left without completing the installation. Best Buy has not refunded the payment, leading me to involve the credit card company to resolve the issue. My details are as follows: MEE Ahn, BESTBUYCOM[redacted]19, [redacted]-BESTBUY MN [redacted] US, [redacted] Ventana Way, Aptos, CA. You can reach me at [redacted] or at [redacted] Thank you for looking into this matter for me.

Hello, my name is Ayden Rygiel. I am reaching out regarding my HP Windows Mixed Reality headset. I received it as a Christmas gift some time ago and was eager to use it. However, an incident occurred while setting it up involving my younger sibling unintentionally damaging the cable that connects the headset to the PC. I have searched extensively online for a replacement cable to no avail. Unfortunately, I do not have a warranty for the product. I am reaching out to inquire if it is possible to purchase a replacement cable through your store. Thank you for taking the time to consider my request.

I bought a MacBook Pro at Best Buy with a protection plan I didn't use much. Despite spending thousands on the laptop, I wasn't satisfied with the lack of assistance. When I contacted Geek Squad and spoke to Jose, they refused to help with a malware scan since my protection plan had expired. I was then asked to provide feedback on Jose and directed to another associate who also declined to assist me. Despite being a loyal customer who has bought multiple items from Best Buy, I felt undervalued after the sale. It seems that my money only matters when I'm spending, not when I've already spent it.

Order Number: [redacted]79 Issue Dear Online Store Customer Service, I have encountered an ongoing issue with my order number [redacted]79 (Kidiway Helen Swivel Glider - Light Grey). After UPS confirmed its loss in transit, your team kindly replaced it with order number [redacted]01, which arrived promptly and satisfied me. However, the original order unexpectedly arrived at my 51st-floor condo door. This unusual delivery location requires packages to be left at the concierge. Upon contacting your customer service representative for a return, a Purolator label was generated, but my attempts to arrange a pick-up have been problematic. Due to the size of the shipment and its previous shipping carrier, Purolator representatives have been unhelpful and disconnected calls. As an expectant mother in my eighth month of pregnancy, this situation has been incredibly frustrating. I am unable to manage the return myself and will be moving soon, relinquishing responsibility. Kindly organize the retrieval of the additional chair at your earliest convenience. Please notify me in advance of the pick-up schedule, as I am available at home. Thank you for addressing this issue promptly.

I would like to share my recent experience with a GE side-by-side refrigerator I purchased on June 14, [redacted]. A representative assisted me with the order at my residence. The delivery was scheduled for 6/22 between 7-1, and I received several text reminders throughout the week from BB. On the delivery day, I received a text at 7 am confirming the delivery, followed by a phone call at 8:45 am informing me that the fridge was discontinued. The representative lacked information and could not provide me with the BB contact details in Patchogue, NY. After visiting the AAAPatchogue store, a new model of the fridge was located, indicating an error in communication. Unfortunately, this situation caused me to miss work and my grandson's soccer game and festival. Despite the mishap, the staff at the store showed compassion by offering water and cookies. I hope for a smoother delivery process this upcoming Thursday.

Hello, I hope you are doing well. I recently received a Canon Powershot SX-20 as a graduation gift for my son from his grandparents. Unfortunately, we are looking to return it due to some reasons stated by a manager at the store. The return policy of 15 days seems very short, especially for a teenager. We were offered a store credit refund, which we might not use soon, and my son prefers not to use his grandparents' gift in that manner. The only other option given was to credit back to their card, which is not feasible for us. Hence, we are considering the store credit, but we are interested in knowing if we can use it for online purchases at Best Buy. I also have a Geek Squad warranty for a TV bought years ago. We are willing to comply with store policies. The Canon Powershot SX-20 is untouched. Thank you for your assistance, Steve Geib.

I recently purchased a new Dell computer and tech support plan from Best Buy, but encountered issues when my checks were rejected at the store. Despite having sufficient funds, both my business and personal checks were declined, leading to embarrassment at the checkout. After contacting Telecheck, I learned that the rejection was due to not having a profile with them or recent purchases at Best Buy. This information should be made clearer to customers in-store to avoid similar situations. I'm now concerned about future undisclosed policies and am contemplating returning my purchase. Any guidance on how to proceed would be appreciated. Thank you. Mary Boyce, Louisville, KY.

I am seeking assistance regarding an order my wife and I placed for over $10,[redacted] on home entertainment and appliances. The experience has been challenging. Following our visit to the store in Redding, CA, a home consultation, and numerous phone calls, we obtained our Best Buy Credit Card and confirmed the delivery schedule. However, we recently received a call stating that our refrigerator would be delivered to our old address despite our multiple requests to update it. The delivery team now insists they cannot proceed as we asked to change the address to the same one we have been trying to update. Despite repeated efforts, both in-store and with customer service, our address remains incorrect. Our sales representative is unavailable until July 9th, adding to the frustration. The entire process has been a nightmare, prompting us to consider canceling our order. We aim to resolve this issue promptly. Thank you for your attention. - K. Koeberer & E. Jimenez.

Hello, I visited the Best Buy store at Orangefair Mall in Fullerton, CA on 04/14/09. During my visit, I explained to a salesperson that I needed to buy a new GPS navigator because mine got broken during my trip from Australia to the USA. I specifically mentioned that I needed one with free worldwide maps and updates. The salesperson recommended the Garmin Drive 52, assuring me that it met my requirements. However, upon returning to Australia, I discovered that the Australian maps for the Garmin were not free and cost $[redacted]. I believe I should either receive what I was promised or a refund for the incorrect information provided. Thank you for your time. I am eager to hear back from you. Best regards, B. Davis Order number: [redacted]

I bought an Xbox controller on June 9th. Due to moving, unpacking, taking care of my mother with dementia, and working full time, my spare time is limited. I attempted to exchange the controller on June 26th, just shy of the 3-day return policy, unbeknownst to me. The store representative was unhelpful and dismissive, refusing any assistance or offering to consult management. Despite being a regular customer who spends a substantial amount at this store, I was appalled by the poor treatment. I am simply seeking to exchange the controller for a new one for my gaming console without feeling belittled during the process.

Hello, my name is Pat, and Len D.G. made an order for an Amana Clothes washer in Canada on June 20, [redacted], under order number #[redacted]29. The ordering and delivery process went smoothly without any issues. However, the problem I encountered was with the discharge water hose from the washer being too short. I had to wait a few days before being able to use the washer because I needed to find a longer hose or an alternative solution from the store. Thank you, Pat.