Best Buy Customer Service Issues

I am writing to mention a recent promotion involving Best Buy and XFX Graphics Cards. I purchased a graphics card as a Christmas gift for my brother, but upon opening it, he inquired about the software offer with an email link for download. The promotion apparently began seven days after my purchase on November 8, with a redemption period until February 9. As a loyal Best Buy customer, I am hopeful that you can provide the offer to the email address associated with my account. It seems odd that the promotion start date falls after my purchase, which was on November 8. It would be greatly appreciated if you could honor the offer and send me the necessary link. Unfortunately, the local store does not have the product in stock for a return and repurchase. With the deadline for claiming the code being December 31, time is of the essence. Thank you for your attention to this matter. I am eager for a prompt response and hopeful that my request will be accommodated. Wishing everyone at Best Buy a Merry Christmas and Happy Holidays. Order Number: [redacted] Date: Nov 8, [redacted] Product: XFX - AMD Radeon RX Vega 56 8GB HBM2 PCI Express 3.0 Graphics Card Amount: $[redacted].64 Qty: 1 Store Pickup: Amarillo

Order number #BBY01-[redacted]02 I bought this receiver for my son's birthday on Dec 21st. The purchase included free installation, but when he tried to have it installed at the local Best Buy, they demanded a redemption code I never received. They were unhelpful, quoting a $[redacted]+ charge and a late January availability. Despite offering to return and repurchase for the free installation, they refused. The original offer included free installation, and I believe it should be honored. Thank you.

Order #BBY01-[redacted]02 I bought this receiver for my son's birthday on Dec 21st. The purchase included free installation, but the local Best Buy wouldn't install it without a redemption code. They were rude, quoting $[redacted]+ for late January installation. When my son offered to return and repurchase for free installation, they still refused. The initial offer included installation, and I expect it to be honored. Thank you.

I purchased an Apple iPad Pro pencil and case on Thanksgiving/Black Friday. Both gifts were promptly wrapped. Today, upon my husband opening his gift, we discovered the pencil box was empty. The sales associate at the Omaha, NE store handed me the items. Furthermore, the iPad case received does not fit the correct generation. The inconvenience of having to travel 60 miles to the nearest store for a return or exchange has left me incredibly frustrated. I need assistance in either receiving the missing pencil or a refund. I possess the receipts but only have the box for the pencil as proof. Best Buy's error continued as I had to return an iPad Pro the following day due to being sold the wrong model with cellular features which I did not desire. This poor customer service experience has left me dissatisfied. To resolve the matter efficiently, I would like a refund on my credit card for the missing pencil and a prepaid label to return the incorrect case for a refund as well. I am prepared to provide copies of my receipts for verification. Thank you for addressing this promptly.

I recently bought a GE side-by-side refrigerator, delivered on December 20, [redacted]. We got the correct wiring for installation as advised by the salesman. However, during delivery, they declined to use the wires we purchased, only plugging in the refrigerator but not connecting the water and ice. Additionally, the freezer shelves were not properly pushed in, causing moisture and frost buildup. The freezer door wouldn't close fully, necessitating propping it closed with a chair. The refrigerator emits a loud noise every few hours, disturbing sleep. After three days, it started leaking water. This has been a complete disaster, leading to significant food spoilage due to incorrect temperatures. We bought the refrigerator from Larry at Best Buy in Marina, California, on December 16, [redacted]. Larry is sending a replacement on Thursday, but we are concerned about receiving another faulty unit or facing installation issues again. Losing over $[redacted] in groceries has been disappointing, as we've been loyal customers of Best Buy for years. We hope for a satisfactory resolution; otherwise, we may have to shop elsewhere. Thank you, Toni Lakind.

Dear Sir/Madam, I purchased two Bose SoundSport Wireless headphones on November 23rd (Black Friday) around 3-4 pm from BestBuy on Roosevelt Road in Chicago under the name of Ashish Dua. Unfortunately, I have misplaced the invoice and now that I am back in India, I need it to activate the international warranty. I kindly request that you email me a copy of the invoice for the headphones. I would greatly appreciate it. (*P.S. - I recall that I bought one black and one orange headphone. The black one was the last piece available and was sold to me on the evening of the 23rd. I hope this information helps in locating the invoice!*) Thank you, Ashish Dua

I tried to purchase a range online using two forms of payment but was advised to buy a gift card with my pre-paid card. After ordering two $[redacted] gift cards and paying with my pre-paid MasterCard, I only received a code for one gift card and was charged $1,[redacted]. I urgently need assistance as I am short $[redacted] required to buy the range before the sale ends on the 31st. Despite contacting customer service and the gift card hotline, no resolution has been provided. I hope to either receive the missing gift card or a refund for the $[redacted] discrepancy on my pre-paid card. Your prompt attention to this matter would be greatly appreciated as I am eager to complete my purchase.

I purchased a 65-inch Samsung television on November 23rd. Shortly after setting it up, I encountered sound issues where it cuts out after 30 seconds but returns when changing channels, and recently, a line appeared on the left-hand side of the screen. Despite my careful handling, a Samsung representative accused me of damaging the TV, which I strongly deny. Due to my disability, I had to rely on assistance to transport and set up the television. I feel mistreated by Samsung's response, especially being told to buy a new TV when I am on a limited income. I used my Best Buy card for the purchase and seek advice on what options I have. I hope to resolve this matter without further involvement with Samsung.

I contacted to confirm the installation of my new computer. The customer service representative I spoke with was unable to find my information despite providing all my details. Requesting to speak to someone else, she redirected me to the Geek Squad. Agent A [redacted] quickly located my phone number, invoice number, and installation confirmation for tomorrow. It was frustrating dealing with the first representative but relieved to have the assistance of Agent A [redacted] from Geek Squad.

I have visited the Geek Squad in Manassas, VA four times trying to get the steering wheel control properly installed with no success. We are on a waiting list and have even purchased a new radio/GPS system and warranties as suggested, but the problem persists. The primary driver of the car has limited hand use due to a genetic disorder and requires voice control for safety reasons. Despite promises of callbacks from managers, I have not received any assistance. If this issue is not resolved promptly, I will escalate my complaint to consumer advocates in Washington, D.C. media outlets. - M.W.

I encountered difficulties setting up the contact and Facebook integration on my new Google Home hub. The store associates initially offered to assist but suggested returning the product for a checkup. Upon doing so, the manager, Myke, refused to provide help unless I paid $99 for setup services. I only required guidance, not a full setup. Another associate recommended exchanging the product, which I did. However, I purchased it on sale before Christmas for $[redacted], and it was now priced at $99, but I was not refunded the difference. This whole ordeal was extremely unpleasant. - V. Seahorn

I placed an order for a "BABY ALIVE GO BYE BYE" on December 10th with delivery scheduled for December 19th. Best Buy informed me that they are unsure about the package's whereabouts. I had to reorder on December 22nd with a guaranteed delivery of December 27th, but I have yet to receive the package. Best Buy is now claiming it will arrive on December 29th, causing my granddaughter's Christmas and birthday to be ruined. I am extremely upset with this situation and hold Best Buy responsible, even though they are blaming UPS. I am dissatisfied and will continue to leave negative reviews until this issue is resolved to my satisfaction. I will also file a complaint with the BBB and spread the word about this experience. I only found out about the undelivered package after calling, which is unacceptable. I have not been offered any compensation, and I am considering escalating this matter to the news. I expect a prompt response and will share this complaint widely. This has been a disappointing experience for me as a customer.

Dear Customer Service, Today, I received my refrigerator, stove, microwave, and dishwasher. I had requested the refrigerator doors to open from left to right, but the delivery team was not aware of this preference. I need assistance to have the refrigerator doors adjusted accordingly. The Samsung refrigerator is emitting a humming noise and is warm on the left side. Can someone come over to inspect it for any potential issues? I have a plumber scheduled to install the stove, but I now realize I need an electrical outlet above it for the microwave. We'll need an electrician to address this. Otherwise, I may need to return the microwave. The delivery team mentioned they would return to collect the old appliances and packaging materials. I would appreciate written confirmation of this arrangement. Lastly, the delivery truck caused damage to my yard, leaving a noticeable gap. I can provide pictures upon receiving the appropriate email address. Can someone come to repair the damage? Thank you for your attention to these matters. Sincerely, A.H.

Subject: Displeased with Best Buy Purchase Experience I am writing to share my dissatisfaction with Best Buy regarding my recent order # BBY01-[redacted]59 for wireless headphones in Norridge, Illinois. Despite the text confirmation, when I arrived for pick-up, the store could not locate my purchase and had no replacements in stock. After providing my contact information, I was assured a callback, which never happened. Disappointed with the lack of customer care, I later found the headphones at Target next door, with exceptional service. Best Buy issued a refund without offering an apology or solution, failing to acknowledge the impact this had on my gift-giving experience. Kudos to Target for their top-notch assistance. Thank you, M.S.

I made an order for a HP laptop priced at $[redacted] (Order: BBY01-[redacted]33) as a Christmas gift for my nephew in Florida. However, he received a Samsung Chromebook 3 valued at $[redacted] instead. Despite contacting customer service multiple times, I did not receive any prior notification about the product switch or a refund for the price difference. After being incorrectly advised that the laptop could be exchanged in-store at Pembroke Pines, my nephew was informed it couldn't be done as it was an online purchase. Despite further efforts, only the third representative processed a refund, expressing their limitation in resolving the issue. As a disappointed account holder, this experience has left me greatly inconvenienced, and I have lost faith in shopping with your company in the future. I intend to share my negative encounter with others due to the poor service and misinformation provided by your representatives.

I visited a Best Buy store to purchase a Samsung Galaxy Note 9. They did not have the color I wanted but located one in a nearby store for me. They informed me it would be there by the end of the day and they would call when it arrived. However, upon calling last night, it had not arrived. The customer service phone line experience was frustrating with long hold times and transfers between departments. I have been trying to reach the store for updates multiple times over the past two hours without success. Despite wanting to wait for the original store to get the phone, I have encountered lengthy hold times at other nearby stores when attempting to check availability. I seek assistance with purchasing the phone and guidance on how to file a formal complaint about the poor service. This experience is disappointing, and I hope Best Buy can resolve this and maintain my trust as a customer for future electronic purchases.

Today, I had a frustrating experience at the Manchester NH store when trying to return a Christmas gift that was not functional. They refused the return due to the lack of a receipt and because the product hadn't been sold there for a while. Following a call to the store, they confirmed the item couldn't be returned as it was no longer carried in the store. Their suggestion was for the gift giver to visit a Best Buy location with the card used for purchase to process the return. This encounter left me feeling disappointed and I want to caution others against buying gifts from Best Buy, as returns seem to be an issue. The specific item in question is the Gourmia 6-tray food dehydrator, model #GFD1650B, SKU #[redacted], which unfortunately could not be returned and is now being recycled.

On December 7th, I purchased the Canon EOS 5D Mark IV DSLR Camera with a lens online. I was thrilled to be getting the camera for my husband and myself (as we share a birthday) to take photos for Pet Harbor Rescue. However, my excitement turned to disappointment when I received an email informing me that my order had been canceled soon after the confirmation. The next day, I decided to buy the items separately since no other store offered the bundle I wanted. This led to an $[redacted] increase in price for the exact same items. When I tried to get the bundle price at the store where I picked up my order, they couldn't accommodate. They advised me to contact Best Buy for a possible price match. After reaching out to Best Buy multiple times, they insisted they couldn't match the bundle price without providing a specific reason beyond "that's not our policy." To rectify this, I would need to return the item, wait for the refund on my credit card, and place a new order. Despite buying the exact same items, I had to pay $[redacted] more without the bundle discount I initially wanted. I kindly request Best Buy to honor the bundle price or offer a store credit for the price difference of the items I purchased. As a loyal Elite status customer, spending the extra $[redacted] impacts my ability to invest in additional lenses or support my volunteer work with Pet Harbor Rescue, especially with my husband's work situation affected by the government closure. Loyalty, customer service, and fair pricing matter to me, and I hope Best Buy can address this issue promptly.

I need assistance with reviewing a video recording of my purchase at store [redacted], Arden Best Buy in Sacramento, CA. I encountered a problem with a denied return at the store. The customer service representative unpackaged my product without permission, making my experience unpleasant. When I tried to return the product, the sales representative refused, suggesting the product might have been used before. Even after contacting Citrus Heights Best Buy, I was denied a return. I asked for the surveillance video to be reviewed, but Arden store claimed they did not have time for that. This experience left me feeling undervalued as a customer and I want to file a complaint about the store's handling of the situation.

I recently used Geek Squad to install subwoofers and an amp in my car. After the installation, my car suddenly died. The Ford dealership found that the wiring done by Geek Squad was faulty as they had connected to the starting wire, causing damage to my wiring harness. This repair cost me $[redacted].88. I have the original receipt and seek a refund for this amount. Despite reaching out multiple times, I have not received a response. You can contact me at [redacted]. I hope to resolve this issue with your company. Thank you, Mackenzie Griffin