Best Buy Customer Service Issues

I am sharing my disappointing experience with Best Buy. I purchased a dishwasher expecting stainless steel, but it arrived in white. I contacted customer service as advised, only to face challenges with exchanging it due to a price match issue. Despite being assured of an easy process, after escalating to multiple supervisors, I was unable to resolve the matter. This situation is frustrating as I had to take time off from my three jobs as a single mother to purchase the dishwasher originally. It is disheartening that the initial information provided over the phone was not upheld. As a long-standing customer, this experience has led me to reconsider my loyalty to Best Buy. Customer service seems to have taken a back seat in this instance.

When I try to boot up my laptop, I'm prompted to enter a recovery key, and I also see an error message regarding my battery not being detected. Following the instructions provided, I tried to locate the BitLocker recovery key, but I am presented with around 10 keys that seem to be alphanumeric, which my laptop doesn't accept. This leaves me unable to enter any of the keys provided. Additionally, the BitLocker recovery appears to be linked to my phone rather than my laptop. I bought this laptop from Best Buy on 9/30/18 with the order number BBY01-[redacted]46. I am feeling very unwell and dealing with this issue is the last thing I want to be doing. Thank you, Dave M.

When I try to start up my laptop, I encounter a screen prompting me to enter a recovery key for the drive and notifying me of an issue with my battery not being recognized. I tried to follow the instructions to find the BitLocker recovery key, but I am presented with around 10 keys, none of which can be entered on the laptop as it appears to only accept numbers, not alphanumeric entries, leaving me unable to proceed. Additionally, the BitLocker recovery seems to be linked to my phone although it does recognize my laptop. I purchased this laptop from Best Buy on 9/30/18. The order number is: BBY01-[redacted]46. I would greatly appreciate any assistance as I am feeling unwell and dealing with this issue is the last thing I want to be doing. Thank you, Dave M.

When I try to startup, I encounter a screen asking for the recovery key for the drive and also a notification about a battery issue. Following the instructions provided, I search for the BitLocker recovery key and am presented with about 10 keys, none of which can be entered on the laptop due to its limitation to accept only numeric entries, not alphanumeric. Additionally, the BitLocker recovery seems to be linked to my phone, even though it recognizes my laptop. I bought this laptop on 9/30/18 from Best Buy with the order number: BBY01-[redacted]46. Can someone assist me with this issue? I'm feeling very unwell and dealing with this is the last thing I need right now. Thank you, D. Metta

I purchased an OtterBox phone case for my niece's iPhone, but it never arrived. This caused a lot of inconvenience as now she has a cracked phone and it seems like I didn't get her a gift. Despite calling Best Buy several times and being promised expedited shipping, the case has yet to show up. The customer service representative, Tyler, was not helpful and even refused to let me speak to a supervisor. I'm frustrated by the lack of resolution to this issue and the poor customer service. I'm considering not shopping at Best Buy in the future and will share my experience on social media. I had high hopes for my Black Friday shopping at Best Buy, but now I will likely go to Target instead. This entire situation has left me extremely disappointed.

When trying to boot up, I encounter a screen prompting me to enter recovery key for the drive, alongside a message indicating a problem with my battery not being recognized. Following the provided instructions to locate the BitLocker recovery key, I am presented with around 10 keys, none of which can be typed on my laptop due to the system only accepting numerical inputs, ruling out all the available keys. Furthermore, the BitLocker recovery key appears to be linked to my phone instead of explicitly identifying my laptop. I acquired this laptop on 9/30/18 from Best Buy with the order number: BBY01-[redacted]46. I am seeking assistance as I am unwell and dealing with this issue is the last thing I want to be doing. Thank you, Dave M.

I purchased an open-box gaming desktop with a GTX1080, but the hard drive was corrupted. After returning it, I exchanged it for another open-box desktop with a lower graphics card, GTX [redacted]. Unfortunately, this replacement desktop didn't perform as expected and ended up with a corrupted OS. When I tried to return it within the specified period, Best Buy refused, citing too many returns linked to my rewards account, with number [redacted]. They are currently working on fixing the system through Geek Squad but have not issued a refund yet. Despite informing them that the rewards account number used was incorrect, they mentioned there was no way to rectify it with my account, number [redacted].

I had the pleasure of encountering an exceptional technician named Janiel at the Best Buy in Waterford Lakes, Orlando FL. Despite it being close to closing time, Janiel's outstanding customer service stood out. When another employee couldn't assist me, Janiel stepped in as a problem-solver. He went above and beyond, trying various solutions to activate my phone even after regular resources were unavailable. In today's world, our phones are essential, and Janiel understood the importance of getting mine activated. His clear thinking, courtesy, and dedication were truly impressive. Having worked in customer service for 25 years myself, I can recognize excellence when I see it, and Janiel exceeded expectations. I want to thank Best Buy for employing such an empowering individual. Janiel's exceptional service makes me want to continue shopping at Best Buy. Thank you, Janiel, for your outstanding assistance.

I had the pleasure of receiving exceptional customer service from Janiel, a technician at Best Buy in Waterford Lakes on Alafaya Road in Orlando, FL. Despite it being close to closing time, Janiel went above and beyond to assist me in activating my phone. Unlike previous experiences, Janiel truly made me feel valued and important as a customer. Initially, another employee directed me to the cellphone activation team since it was near closing and regular resources were unavailable. Janiel's problem-solving skills and resourcefulness were evident as he tirelessly worked to activate my phone by navigating AT&T websites and making various calls. His determination and willingness to help, even when hope seemed slim, was truly commendable. As someone who values excellent customer service, having worked at Walt Disney World for 25 years, I can confidently say that Janiel's level of care and competence surpassed my expectations. He not only resolved my issue but also made me feel like a priority. Janiel's positive attitude, communication skills, and genuine concern for my situation left a lasting impression on me. I want to express my gratitude to Best Buy for employing individuals like Janiel, who exemplify outstanding customer service. Despite being a fan of your Black Friday deals, it's the exceptional service provided by employees like Janiel that keeps me coming back. Thank you, Janiel, for your exceptional assistance.

I am disappointed with my recent order from Best Buy. I paid $27.99 plus tax for order number BBY01-[redacted]58. Upon opening the package containing the ink cartridge, I discovered it was not brand new as expected. The box had been torn open and re-taped, the plastic around the cartridge was split, and the ink cover tape was missing. This clearly indicates that I received a used item. This situation not only hinders my ability to print, causing inconvenience, but also means I have to return the item in person for a replacement. I am concerned about the lack of quality control and wonder how a product in this condition was sent to me. This experience has made me question placing future online orders with Best Buy.

I would like to share my experience with the Reward Zone certificates I had. Due to unforeseen circumstances, I requested an extension for these certificates as they were about to expire. After speaking with a representative, I was granted an extension for two of the certificates, but encountered an issue with the third one. Despite receiving a case number and being assured it would be resolved, I was later informed there was no record of my previous call. I was advised to let the certificate expire for it to be re-issued, but now I am facing difficulties obtaining a replacement. This is particularly frustrating as the value of the certificate is $[redacted]. I am disappointed by the misinformation provided and the lack of assistance in resolving this matter. Any help in rectifying this situation would be greatly appreciated. Thank you.

I am seeking clarity regarding the Mystery Rewards Program reward value and also requesting the removal of a misleading link that leads to a page falsely stating I have won [redacted],[redacted] My Best Buy® Points when in reality, my reward is only $5. The confusion arose when I believed I had won a significant sum, only to discover through research that the reward was much smaller. The process of revealing the reward in-store versus online was unclear, and the wording on the printout further added to the confusion. The inclusion of "[redacted],[redacted] points" at the end of the instructions was particularly misleading. I am disappointed by the lack of transparency and the ambiguity surrounding the reward value. The experience left me feeling frustrated and let down, especially considering the misleading information on the link provided.

My partner and I have been loyal customers of Best Buy for the past 17 years. We have purchased all of our home appliances and computers from Best Buy. We expected better customer service than what we have received recently. We bought a dishwasher and an extended warranty. Initially, the dishwasher was making a small noise, so we reached out to Geek Squad for assistance. They determined it needed a new part, which they replaced. However, afterward, the dishwasher malfunctioned, continuously dripping water for over four hours. When we contacted Geek Squad for help, they were unable to assist after 8 p.m. despite the emergency. They instructed us to turn off the main power switch, which we weren't sure how to do. We had to wait for my son to come and help us. It has been four weeks, and the dishwasher is still not fixed. They stated the earliest appointment available is on the 16th and they have ordered different parts, but only one has arrived. I asked for a replacement dishwasher due to the long wait and issues, but they refused. As I have health issues and cannot stand for long periods, this situation is very inconvenient. I also reached out to the Best Buy manager three days ago but have not received a callback. I am disappointed with the level of service and products provided to loyal customers like us.

My name is J. Roach. Last Sunday, there was an unauthorized use of my credit card to purchase a $[redacted] computer by creating an account with my email. I'm grateful that the charge was identified as fraudulent, canceled, and the order reversed. However, I have been receiving multiple emails from Best Buy and unable to access the account linked to the unauthorized purchase due to password issues. I would like to close the account and stop receiving emails. While I appreciate the quick detection of fraud, I'm finding it difficult to communicate this issue to Best Buy through their website.

I experienced poor customer service from Filipino agents whose accents made them hard to understand. I was disconnected once, and another time, the agent lost audio suddenly after a few minutes. To make things worse, the complaint line closed early. This situation is frustrating! As a Best Buy employee, I received an email notifying me that my account info was available, but when I tried to log in, I was repeatedly told that the submitted info didn't match your records. I've had this card for four years, and nothing has changed. This lack of response from my company is unacceptable, and I'm embarrassed by it. I'm requesting a supervisor with the authority to contact me by phone at [redacted]. This isn't the first time I've had issues. I've also faced login problems after arriving at work despite already logging in at TLC. What's going on?

I had a terrible experience with your service. I ordered a laptop that was supposed to come with a free Webroot antivirus valued at $29.99. However, during the checkout process, the free protection was removed. I contacted customer service and spoke with four representatives who were unhelpful and unable to resolve the issue. None of them could direct me to the right department to rectify the error or address the false advertising. I am very disappointed and frustrated. I demand the free Webroot antivirus as promised and an apology for the poor service I have received. Wade L. [redacted] [redacted]

On October 21st, I purchased a silver Samsung Note 9 at Sprint in San Antonio, TX, City Base location, signing a new contract for $20 monthly for 24 months. The salesperson informed me of a special offer, a 32-inch TV valued at approximately $[redacted], as a gift with my purchase. Despite opting for shipping due to my disability, I have not yet received the TV at [redacted] Home Place, Adkins, TX [redacted]. My contact information is new cell number [redacted]. I kindly request assistance in resolving this matter promptly. Thank you, Rodney Thomas.

Regarding the purchase of two Net 10 Wireless Essential data User cards on October 8, [redacted], we encountered issues receiving the pin numbers via email. Despite contacting customer service, the email with the pins has not arrived. We are expecting a resolution as soon as possible, including either receiving the pins or a full refund for the non-usable cards. We appreciate your prompt attention to this matter. Thank you. Rick and Valerie Strange

I visited the Best Buy on Staten Island to buy phone minutes, a routine purchase for me over the past year. I intended to buy two $25 total cards, but ran into issues at the cashier. The pin numbers didn't print on the receipt after multiple attempts. The staff tried a few more times, then searched for a solution. After 40 minutes, the manager, who was initially unresponsive, got involved but was rude when approached. Eventually, they couldn't complete my purchase. The manager's lack of professionalism and poor customer service skills left me disappointed. Some additional customer service training for the store manager could greatly improve the situation.

I used an online chat agent yesterday to price match and place an order. Despite clearly instructing them to ship to my home in California, it was sent to Texas. I contacted an agent upon receiving the wrong shipping notification. They said they rerouted the package but I haven't received a confirmation email. The tracking info still shows it going to Texas, arriving on 11/19, instead of California on 11/12 as promised. Please ensure the address is corrected and send me a confirmation email. If it goes to Texas, I won't be able to retrieve it as I don't know who lives there now.