Asda Customer Service Issues

I am writing to express my dissatisfaction with the ASDA Extra Special Louis Bernard Champagne Vintage Brut. Today, upon having a drink after work, I noticed an unusual strong vanilla undertone, which I found to be atypical based on my frequent consumption of this wine. Concerned, I had my mother sample it too, and she also detected the unusual vanilla flavor, prompting us to discard all three recently opened bottles due to consistency in taste. Even two hours later, the overpowering vanilla taste lingers in my mouth. This was unexpected as I follow the preparation instructions on the bottle meticulously. Regrettably, I disposed of the bottles and do not have specific product information to provide. My contact details are 55 Heatherway, Sale, Cheshire, M33 5JZ. My phone number is [redacted]1, and my mother's phone number is [redacted]1. Thank you, Beth Crofts

I am writing to express my disappointment with the recent click and collect service I received. On Saturday, I made an order which I later wanted to cancel due to an error. Despite calling to cancel and being assured it was done, I received the wrong order, leading to a frustrating hour-long phone call with customer service. The whole experience was chaotic, with them wanting to charge me for the cancellation and making me return the wrong order myself. The customer service representative, Elie, was unhelpful and the mix-up ruined our Father's Day celebration. The inadequate handling of the situation left me upset. I expect appropriate compensation for this ordeal. Please address this matter promptly. Account Name: C. Cosgrove Email: [redacted] Address: Flat 23 Rollo Court eh32 9aj Thank you for your attention to this matter.

Parking in disabled bays without a blue badge is frustrating. My wife, who had a stroke three months ago, can only walk a short distance with a stick and requires a wheelchair. Even though she can't yet obtain a blue badge, it's disheartening to see disabled bays partially occupied, forcing us to park far away. If we could demonstrate our situation to the store manager at Asda in Great Yarmouth and provide the car's registration details, could a temporary permit be granted? Not all disabled individuals use wheelchairs, and having to maneuver a wheelchair into the boot while ensuring no one blocks the passenger door is challenging. I inquired at customer services, but they indicated they couldn't assist. Thank you for your attention to this matter.

I have a total of 8 packets of Asda Little Angels Bed Mats, purchased on various dates in May [redacted]. They cost £4.50 each. I would like a refund of £36.00 in total or a voucher for future shopping. These were bought alongside my weekly online grocery orders, and I can provide the order numbers. Unfortunately, I no longer need the Bed Mats as they were for my Assistance Dog, who recently passed away from cancer. Thank you.

Last Thursday, June 24th, I visited my local Asda (Lancaster store) and bought items totaling £[redacted]. As a single parent of four children, I often cook in batches for the month. Amongst my purchases, I bought about £40 worth of meat, including two packs of chicken (2kg) for £10.79 each and a pork shoulder joint (2.1kg) for £6.35. The first pack of chicken was fine, but the next day, the second pack smelled off despite being within the expiry date. Customer service promptly refunded the chicken. Today, when I started to cook the pork with today's date, it also had a bad smell, and I cannot return it as I lost the receipt. This is the first time I've encountered issues with Asda's products, and it's disappointing.

While at Asda Warrington, I experienced a troubling encounter with a security guard who wrongly accused me of theft in front of my children. Despite explaining that I was in the process of paying for my groceries and that the makeup items he questioned were accounted for, he walked away without an apology. This has happened twice now at the same store, making me feel unfairly targeted. I am seeking advice on how to address this situation, as I have never stolen anything and have been humiliated by these baseless accusations. The last time this happened, an apology was given, but this time it feels unacceptable. I even went to another Asda store to seek proof of any wrongdoing and was cleared of any accusations. I am baffled by the mistreatment I have endured and the false allegations made against me. I am left wondering why I am being treated this way despite being in the process of paying for my items each time.

Order No: [redacted][redacted] I wanted to share my experience from today. I had requested my shopping to be left in the porch and provided bags for the driver. However, the driver arrived early, rang the doorbell, and waited. Even though I explained I have a frozen shoulder and informed him I would be slow due to my medical condition, he made inappropriate comments. He mentioned other customers who allegedly fake medical problems to avoid packing their own bags, implying I was doing the same. I found his behavior disrespectful and concerning, especially considering the vulnerable customers he delivers to. I believe such attitudes are not suitable for someone delivering groceries, particularly to individuals with disabilities or the elderly. Sincerely, Mandy M.

I shop at Asda Telford (Malinsgate) where I used to buy Lavazza Tierra Peru-Ande Ground Coffee 180g. Recently, I noticed that the store has replaced it with Lavazza ¡Tierra! Bio-Organic for Amazonia Ground Coffee 180g. I checked with Lavazza, and they confirmed that these are two different products, and the Peru-Ande version is not being discontinued. I'm unsure if this change is an error as the website still shows the old product. I would appreciate it if Asda could clarify if the Peru-Ande version will return or if it is permanently replaced by the Bio-Organic one. It would be helpful if the website information could be updated accordingly. Thank you.

I called a few days ago to report an issue with your Caesar salad bags. Twice I bought them, and they were incomplete - the first lacked croutons, and the most recent lacked Parmesan cheese. The customer service representative promised a £5 gift card, but I never got it. After calling again yesterday, it seems my email address may have been noted incorrectly. They assured me it would be resent, yet I have checked today and still have not received anything. I kindly ask for your assistance in resolving this matter. Thank you for your attention to this issue. Best regards, P. Mewett

Dear Sir/Madam, I am reaching out to share my participation in the 3 Peaks Challenge to raise funds for dementia care in Anglesey and Gwynedd, North Wales. After losing my mother to this cruel disease in February, I committed to supporting the #HerBer 3 Peaks Challenge by hiking Ben Nevis, Scafell Peak, and Snowdon on July 23-25, coinciding with what would have been my mother's birthday. I have formed a team of 8 friends and family from Bangor and Anglesey to join me in this meaningful endeavor. The Welsh words 'Her' and 'Ber' represent challenge and my mother 'Beryl'. I have already collected £[redacted] for the Blue Sky charity, aiding local dementia care efforts. I kindly ask if your Llangefni store in Anglesey could assist us by providing food and beverages for our three-day journey. Any support for the team would be greatly appreciated. My mother passed away at Cefni Hospital nearby. We are set to leave Bangor at 11 am on July 22nd. Your assistance would mean a lot, and I have shared a link to my JustGiving page for more information. Looking forward to your response. Best regards, Kevin Jones

During my recent visit to Asda, I picked up a mask from the kiosk counter, intending to replace the disposable one I had been wearing. However, the shop assistant informed me abruptly that I couldn't take a new one since I already had a mask in my hand. This interaction was not unexpected, as I have found Asda staff to be often brusque. The used mask I tried to exchange was visibly worn as I adjust the loops for a better fit. This incident was surprising, especially when I compare it to the more accommodating service at the Co-op in Shepshed, where masks and sanitizers are readily available for customers. Typically, I always carry spare masks, but unfortunately, I had run out and didn't check beforehand. This experience has left a negative impression of Asda in Shephed, prompting me to switch my shopping to Co-op and Tesco in the future.

I am extremely disappointed with the service I received at Asda today. I placed a click and collect order at the Dover branch to be picked up between 19:00-20:00. When my partner went to collect the order, he was informed that Broadstairs had not sent it. Now I am being asked to replace the order and incur another charge, despite having already paid £[redacted]. I called customer service to address my concerns but was abruptly disconnected after expressing my dissatisfaction. As a result, I am left unable to provide food for my baby and my dog as planned. I demand a prompt resolution to this issue, or I will share my negative experience on social media. The dismissive attitude of customer service is unacceptable, as they assumed I could easily afford to repurchase the items without resolving the problem first.

COMPLAINT REGARDING THE TRANSFER OF MY OLD NUMBER TO NEW SIM My phone was lost on 21/07/21 and I contacted Asda Mobile to suspend it. They sent me a replacement sim which I received yesterday. I spoke to an advisor around 7pm yesterday with the new sim, requesting to keep my old number despite the lost phone. I was assured by the advisor the transfer would take up to 24 hours. However, talking to another advisor 20 minutes ago, I was told it would take 3 working days due to the weekend. I am confused and frustrated as both advisors gave conflicting information. I simply want my old number on the new sim to retrieve my old sim's contents. Please respond to my email promptly. Unhappy Customer, Miss N. Ennis

I would like to express my immense gratitude to ASDA. At the start of the COVID lockdown, ASDA reached out to me and provided a priority order slot on a weekly basis. Despite being a loyal Tesco customer for years, the level of service and consideration shown by ASDA as a priority customer prompted me to switch. Receiving the notification that my priority pass will continue is incredibly reassuring as I am still effectively shielding. I sincerely want to thank ASDA for their genuine care and support. I am now a devoted ASDA customer and no longer with Tesco. ASDA's commitment to meeting the needs of medically vulnerable individuals like myself is truly commendable. I hope this message reaches the appropriate department. Thank you once again for everything. Best regards, Jo

I wanted to express my satisfaction with the courteous drivers who delivered my shopping yesterday, despite one being in training. However, I encountered a problem with a few items not being available, including a joint of beef priced at over £14. As a recipient of school vouchers that I use online at your store, this resulted in nearly £20 wasted. Shopping online is crucial for me due to COVID and my child's medical condition affecting her immune system. The risk of exposure to germs in-store is a concern, especially during busy times. Repeated unavailability of items impacts the voucher's value significantly. While I understand refunds aren’t possible, issuing an email voucher of similar value could be a solution for parents facing similar challenges. I appreciate your attention to this matter. Sincerely, Miss C.

I bought a 4-slice toaster online from Asda and it arrived promptly. However, the toaster only toasts 4 half slices as the slots do not go down far enough. Additionally, the slots toast at different temperatures, resulting in unevenly toasted bread. I received an email with the delivery details, but now I can't find the order information, even with the order number [redacted]. How can I return this toaster and get a refund? - M. Fishlock Email: [redacted]

I placed an order for delivery from Asda. Unfortunately, out of the 14 products I ordered, 6 were incorrect. Since I'm isolating before an upcoming operation, I couldn't check the items at the door. I returned the Vape refills to the driver as I didn't order them but was charged for them. Also, the Ariel Original liquid I ordered was mistakenly sent as a Color one, which I didn't want. This experience has left me very disappointed, especially since I shop at Asda weekly. I'll manage with the smaller items, but I'd like to return the Ariel and get the original one instead. Additionally, I request a refund for the Vape refills. Dealing with health issues, including cancer, makes this mix-up difficult to handle. Your assistance in resolving this matter would be greatly appreciated. Thank you, Patricia G.

I am dissatisfied with ASDA Photo's failure to deliver the second part of my order for [redacted] photos. The original request was delayed due to a download issue, and upon requesting a reprint, only half of the order arrived. I am still missing the second batch of [redacted] photos and have already paid in full. The lack of a confirmation for the second batch has made it difficult for me to identify which pictures belong to it. I am concerned that ASDA Photo may no longer have my uploaded photos. I urgently request a resolution to this issue.

I dropped off a parcel at your Oldbury store in one of the parcel collection boxes on August 19th. Usually, I receive an email the next day confirming the receipt of the parcel, but this time, I haven't received any notification yet. The parcel ID is ASDM[redacted]39. When I initially tried to return the items to the customer service desk, I was abruptly told to drop it in the box, which caught me off guard. Consequently, I had to purchase tape and didn't have a pen to fill out the returns card properly. This experience was disappointing for me as I am a regular shopper at Asda. Thank you for looking into this. - Beth

On the 6th of September, [redacted], at 13:30, my spouse and I were at the checkout to pay for bread and some chocolate. Unfortunately, there was an issue with the scanning of the last item, and a colleague had to assist us. The person's attitude was quite poor. My wife was asked to move with a tone that we found rude and disrespectful. Despite thanking the colleague, she ignored us and left hastily. Later, it was discovered that a chocolate bar was priced incorrectly. When we approached customer service around 13:35, another colleague was unhelpful and dismissive. However, a different polite colleague confirmed the error in pricing. Even though the situation was resolved, the unhelpful colleague continued to display a negative attitude. Both incidents with the checkout and customer service highlight the need for better training in customer service. This behavior is unacceptable in any professional setting.