American Airlines Customer Service Issues

I reached the gate for my flight a few months ago, and the gate attendant closed it just as I arrived. When I expressed my dissatisfaction with the situation, he accused me of being disrespectful, which I didn't intend, and threatened to ban me from the airline. I believe his reaction was unjustified because I didn't exhibit any behavior warranting a ban. Can you verify if I am indeed banned from the airline? My name is Daryl Wills. If I am on a ban list, I would like to proceed with filing a dispute or any necessary course of action.

I am traveling from the USA to AUH airport in UAE with a layover in Doha, Qatar. I received an email from American Airlines stating I need to complete a travel registration form for Qatar, including vaccination information, passport details, and hostel reservation, even though Qatar is not my final destination. I am also trying to complete the travel registration for UAE through the provided link but encountered issues as it requests a unified number, which I don't have as a US citizen planning to obtain a visa on arrival in AUH. The email mentions I will not be allowed to board without completing these requirements. Can anyone advise me on what to do next?

Upon arrival at Austin airport in Texas, I arrived two hours before my 8:00am flight. Unfortunately, the kiosk was not working, and I was directed to get a printout at the counter. After waiting in line for over an hour, I reached the counter at 7:05, only to be informed that bag check-in had closed at 7:00. The customer service experience was poor, with long, confusing, and overcrowded lines. The screening process was also delayed, leading to many passengers missing their flights. Despite planning my trip to the Dominican Republic for March 13-17, [redacted], in advance with prepaid accommodations, I had to rebook a flight for the following day at an extra cost of $[redacted]. I am requesting a full refund to my credit card to help offset the expenses incurred due to the chaotic situation at AUS on March 13, [redacted].

American Airlines is a billion-dollar corporation that makes it challenging to report misconduct or file complaints. I am seeking to reach Sean Bentel, Head of Customer Relations, to provide an impartial viewpoint on a series of events beyond my control. Unfortunately, American Airlines and their staff seem to be portraying themselves as victims of circumstances they have created. This situation has escalated following an employee's threats and assault. I am also pursuing the recovery of over £4,[redacted] held in trust by a former AA employee over several years. Retirees are invoiced for flight benefits and must promptly pay online.

On February 12th, I sent the following email to customer service, but I have not received a response. Our tickets expire on March 31st, and we need the flight deadline to be extended until the end of the year. I underwent emergency surgery at the NH Anderson Cancer Center in Madrid for stage 4 metastatic ovarian cancer on December 3, [redacted], and started chemotherapy on December 29, [redacted], with the second and third cycles on January 19 and February 2. I have cycles 4 and 5 scheduled for March 2 and 23. Depending on the results, they will schedule further cycles. It is evident we cannot travel, so we request an extension for using the flights. Our flight numbers are [redacted][redacted] and [redacted][redacted], the latter under my husband's name, Jose María Quereda Rodríguez-Navarro. I indicated the flight date as August 19, [redacted], as per the recommendation of one of your phone agents. I await your prompt response.

On February 12th, I sent an email to customer service that has not been answered. I underwent emergency surgery at Hospital NH ANDERSON CANCER CENTER in Madrid for stage 4 metastatic ovarian cancer on December 3, [redacted]. I began chemotherapy on December 29, [redacted], completing the second and third cycles on January 19 and February 2. The fourth and fifth cycles are scheduled for March 2 and 23. Subsequent cycles will be based on results. Due to my situation, my husband and I are unable to travel, so we are requesting an extension to use our flights. Our flight numbers are [redacted][redacted] and [redacted][redacted], the latter under my husband's name Jose María Quereda Rodríguez-Navarro. I originally set the flight date as August 19, [redacted], as advised by one of your phone agents. Since we cannot travel before March 31 (when our tickets expire), we kindly ask for an extension to use them until the end of the year.

Dear Forum Members, On March 26, [redacted], my spouse and I were prepared to journey from Fort Lauderdale, Florida, to Nashville, Tennessee. Due to national shutdowns and the ensuing pandemic, we decided to postpone the trip after receiving assurance from American Airlines (AA) that we could reschedule our tickets given the circumstances. Despite numerous attempts to secure a refund over the years, we were always informed that the tickets could be utilized for future travel. Recently, when I contacted AA to arrange a flight for June [redacted] without specifying the date, I was initially led to believe that the [redacted] tickets could be applied to the new journey. However, during a subsequent call providing precise dates, I learned after a lengthy 1.5-hour call that the [redacted] tickets could not be used as credit for upcoming travels, contrary to prior understanding. I expressed disappointment and sought a refund, encountering discourteous treatment from a supervisor named Anne Marie from Phoenix RAC. Despite my loyalty to American Airlines, I was disheartened by the supervisor's disrespectful demeanor. Any assistance or clarity on this matter would be greatly appreciated. Thank you, Gina [Redacted]

I previously filed a claim with Air Cargo, but as a regular flyer with Platinum Pro status, I wanted to bring my experience to the attention of AA and anyone willing to listen. I recently transported my pets via Air Cargo from LA to Miami on March 18th with the record locator TDGKTF. Despite being charged $[redacted] instead of the quoted $[redacted], my main concern was the well-being of my pets. Unfortunately, my pets were not properly taken care of during the journey. Upon arrival, I discovered my pets were left in their kennels without being let out to relieve themselves, eat, or drink as promised. The manager at the Miami location was unhelpful and avoided addressing my concerns. This treatment is unacceptable, inhumane, and unprofessional. I seek acknowledgment of these issues and request reimbursement for the poor service provided by Air Cargo.

On Saturday, March 19, at 11:55 am, I had a flight scheduled from RDU to DFW on flight #[redacted]. In the early morning, I received notification that my flight was changed to flight #[redacted] departing at 8:55 am, causing inconvenience due to my two-hour travel distance. The new flight route included an unexpected stop in Pittsburgh, altering my chosen seating from an aisle in the middle to a back window seat; my seat on the DFW leg was a middle seat. The condition of the plane was unsatisfactory, and the flight crew's attitude was disappointing. Requesting a refund for this unsolicited change as I originally booked a direct American flight and would have chosen Delta for a one-way stop if needed. This level of service is unacceptable. - R. Stallings

My husband and I recently experienced issues with our American Airlines flights on both legs of our journey. Our outbound flight was delayed due to a lack of pilot, causing us to miss our connection. Then, our return flight from Miami to Boston was canceled, resulting in an expensive reroute through Cleveland and LaGuardia. I have submitted detailed complaints for both incidents, along with requests for reimbursement. The reference number for the outbound issue is 1-[redacted], and for the return trip, it is 1-[redacted]5. While I have received emails from AA acknowledging my requests, it feels like I am stuck in a loop without progress. I also mailed a hard copy of my complaint to the Customer Service office in Phoenix on March 7th but have not heard back. I am seeking reimbursement for hotel and additional travel expenses incurred during these disruptions. It has been challenging to reach a human customer service representative for assistance. Thank you, Jane.

Good morning, I recently had a negative experience with the gate staff on flight AA [redacted], specifically Melinda and Neil. Despite being disabled and having limited mobility, they treated me poorly. I typically travel with only one backpack and one carry-on bag, sometimes with a suit that they hang up for me in first class. However, for some reason, they singled me out and decided to gate check my bag after everyone had boarded. This decision caused me extra pain and inconvenience due to the additional walking to retrieve my belongings. I would appreciate it if you could address this issue and provide a solution. Thank you.

Karen Marie Stone, with Ticket Number [redacted][redacted], and Howard Walter Stone, with Ticket Number [redacted][redacted], had a flight booked from Dallas to Petersburg via Skylux travel departing on October 1, [redacted]. Due to escalating tensions between the US and Russia, they decided to cancel the trip. Skylux refunded the flight from Chicago to Petersburg, but assistance was needed for the Dallas to Chicago flights, which American Airlines handled. They were advised to contact customer relations for an extension on the ticket expiration date, which they requested to use for a trip to London on March 28 to April 12, [redacted]. However, when contacted, American Airlines directed them back to Skylux, even though American Airlines managed the canceled flights. They aim to have their canceled ticket applied to the London trip. For further assistance, they can be reached at [redacted]. Howard and Karen Stone reside at [redacted] 6th Ave, Fort Worth, TX 76[redacted].

I am an employee at Fiesta Transportation in San Antonio, Texas. On the morning of Monday, March 28th, [redacted], I was dispatched to pick up Flight [redacted] at the Grand Hyatt Hotel. Despite being assigned to pick up two pilots, I only ended up picking up one. After the incident where the van started rolling backward and I fell out, the pilot helped prevent further injury by stopping the van. We had trouble with the gear shift, as it has been problematic for some time. I would like to speak to the pilot to exchange information and discuss the incident further, as my company seems to be minimizing the seriousness of the situation. I will be seeking medical attention and would appreciate the opportunity to contact the pilot to clarify the events. My name is Debra A Ross, and I can be reached at [redacted].

Yesterday, I purchased an international ticket to Berlin and chose the Fly Now Payment Plan. Despite being on hold for 90 minutes and ultimately using my American Airline Aviator Mastercard to secure the booking, my preference is to proceed with the Fly Now Payment Plan instead of the credit card payment. I am seeking assistance from a representative to confirm if my application for the Fly Now Payment Plan has been approved. If approved, I kindly request to update my payment method for this flight accordingly. It is worth mentioning that I am contacting within the 24-hour window for flight cancellation or changes.

Ticket # [redacted][redacted]; reservation # [redacted], Confirmation HUUZRU. I was on a flight from Memphis (MEM) to Washington DC (DCA) on March 23, [redacted], American Airlines Flight #[redacted] scheduled for 08:40, which got canceled due to mechanical issues. I had initially purchased an exit aisle seat for this flight. After the cancellation, I re-booked via CONCUR and paid separately for the exit aisle seat upgrade again. However, when boarding the evening flight, I realized that I did not receive an exit aisle seat due to a different plane configuration. Despite this, I decided not to modify my seat and continued with the journey. Upon my return, I requested a refund for both exit aisle seat upgrades through the website. The refund reference tickets are [redacted][redacted] and [redacted][redacted]. Unfortunately, I received responses stating that no refund was due as the fee was charged correctly. I was the only traveler that day with one flight, which did not provide me an exit aisle seat as expected. I spent the day stranded at the airport. Any assistance would be greatly appreciated.

I have tried multiple times to contact someone to help me prevent the expiration of my mileage credits, which are set for April 11, [redacted]. Despite my efforts, I have been unsuccessful in reaching a representative. I have attempted to make contact at least 14 times in the past week without success. Whenever I called, I either got put on hold and disconnected or was promised a representative would assist me, only to receive a dial tone while waiting. I have been dealing with health issues and medical treatment for a cervical injury, which is why I hadn't contacted earlier. Please provide me with a contact person's email or phone number so I can discuss how to keep my miles active. Thank you for your assistance. Email: [redacted] or Phone: [redacted].

Regarding Flight 28 to Los Angeles on 4/8 and the subsequent issues encountered: Unfortunately, Flight 28 was canceled. Passengers received a hotel voucher for Sheraton Gateway Hotel along with a food voucher. However, there were issues with the hotel shuttle, leading to frustration. After a series of problematic interactions, including being left without transportation and receiving unhelpful responses from hotel staff, the experience was challenging. This led to concerns about sleeping at the airport due to closure and security sweeps. Ultimately, assistance was obtained from an American Airlines Customer Service representative who helped arrange transportation for affected passengers, including the young mother, Alexis, and her baby. Despite difficulties, the onboard crew of the flight provided excellent service. The post-flight issues were resolved, with a reminder of celebrating their 50th wedding anniversary, health conditions, and a request for assistance for Alexis.

I have been a loyal AA customer for many years, but the recent 48 hours have been a nightmare. After a long overnight flight from Maui to DFW, our gate was changed 5 times, causing chaos for our family of 6 with a disabled grandparent and two young toddlers. We were then kept on the plane for 6 hours without food or water, despite multiple requests. The flight to SDF was eventually cancelled, leaving us confused at the airport. After a long wait in line, we were told the next available flight was not until Friday, causing my husband and me to miss work for 2 days each. The vouchers for food at the hotel were useless, and we were unable to retrieve essential items from our checked luggage. The lack of car seats for our children was also distressing. I am requesting compensation for our next flights, as well as reimbursement for the difficulties and damages caused by this terrible experience with AA.

Dear Sir or Madam, I am an independent filmmaker from Kolkata and have received an invitation to the XXV International Ecological TV Festival “To Save and Preserve” in Russia. However, the festival organizers are only able to cover the airfare from Moscow to Khanty-Mansyisk and back, hotel accommodation, and meals during the event. I am facing difficulty in arranging the airfare from Kolkata to Moscow and back. I would greatly appreciate it if you could assist me in attending this festival to represent my country in the environmental film festival. Best regards, Partha Ghosh (Pen name: Allabhya Ghosh) Independent Filmmaker from Kolkata Address: [redacted], Haridevpur Netaji Pally, Kolkata-[redacted] Email: [redacted] Whatsapp: [redacted]

Subject: Lost Luggage on International Trip - Need Assistance I am reaching out regarding our recent flight experience from PHX to Barcelona, Spain on 4/14/22 with Flight Code AQFZXL. Unfortunately, our luggage did not make it onto the connecting flight M5560 from SFO to BCN with a layover in between. This mishap caused us significant inconvenience as we were left without essential items such as clothing, shoes, medication, and personal belongings throughout our stay. This disruption forced us to cancel our planned trip to Costa Del Bravo and extend our stay in Barcelona by two additional nights. We had to purchase replacement items like phone chargers, clothing, jackets, shoes, and also incurred extra expenses for taxi services. Our communication with Iberia Airlines regarding the lost luggage has been unsatisfactory, and they only notified us of the bags' arrival in Barcelona on 4/17/22, Easter evening. Moreover, they informed us that we had to collect our bags from the airport ourselves, adding to our inconvenience. For all the expenses we have had to bear for two adults, totaling to: - $[redacted].75 for Cell Chargers and cords - $1,[redacted].27 for Clothing, Jackets & Shoes - $[redacted].17 for additional Hotel charges for 2 nights - $84.99 for Taxi to/from BCN We are seeking compensation and require English-speaking customer support to aid us in resolving this matter promptly. I have attached images of my passport and the baggage claim document for reference, and have listed the interim purchases details until the receipts can be provided in the subsequent communication. Thank you, Steve & Tanya D. Contact: [redacted] Email: [redacted]