American Airlines Customer Service Issues

I was on AA1178 from DC to MIA this morning and was scheduled to connect to AA1089 to BGI. Unfortunately, the initial flight was significantly delayed due to various issues, causing stress for passengers needing to catch connecting flights, including myself and my companion. Despite reassurances from the flight attendant about assistance for connecting passengers, the actual execution fell short of expectations. Upon landing, there was minimal support or communication from American Airlines staff, and despite health conditions preventing me from running to the gate, I was given no alternative but to sprint, which led to health issues. At the gate, we were denied boarding despite arriving on time, while standby passengers were allowed on the flight. The lack of assistance and disregard for our situation was disappointing, especially considering the significant financial losses and missed vacation opportunities. I am seeking reimbursement and compensation as outlined in American Airlines' policies.

Our flight from Roswell to Phoenix on 4/26 at 8:30 am had a long delay due to mechanical issues. This caused us to miss our connecting flight to Seattle at 10 am. We were rebooked for a 4 pm flight the next day but tried to get on a 4 pm standby flight the same day. Unfortunately, the gate attendant in Phoenix was unhelpful, stating there was no space for us. Eventually, with the help of a fellow passenger, we sought assistance from American Airlines Customer Service. They provided us with a hotel and meal vouchers for the inconvenience. However, we are frustrated with the lack of support from American Airlines staff, our lost work day, and extra expenses due to our luggage being sent ahead to Seattle.

Upon arriving at MCO on April 30th around 3:30 am for my flight to SMF with AA2677 departing at 5:42 am, connecting through DWF, I encountered an issue at the baggage counter. My travel partner checked in her luggage, and the kiosk unexpectedly printed her name on my baggage tag, causing me concern. Additionally, the fee for my bag seemed higher than expected. When I questioned the staff member, she responded rudely, which left me feeling upset. Upon checking my bank account, I noticed a $[redacted] charge instead of the correct $35. I am still waiting for the error to be rectified as of May 4th, [redacted]. I seek assistance to have the incorrect charge removed and the accurate amount of $35 applied for my baggage. I have retained the baggage tag information for reference. Thank you, Cora P. [redacted] [redacted] Harding Street Fairfield, CA [redacted]

Our journey started with United Airlines when we volunteered to check our bags due to a delay caused by computer issues. As a result, we missed our connecting flight to Asheville, although we were assured our bags would arrive there. After rebooking with American Airlines and reaching our destination without our bags, we encountered difficulty filing a claim as the baggage numbers belonged to United. Despite being directed back and forth between airlines, the bags were still in Newark with no clear timeline for arrival. Numerous phone calls and visits to both ticket counters yielded no solution, leaving us frustrated and without our belongings - a black rolling bag with colorful green tape and a faded duffle bag. We are in need of assistance in processing a baggage claim promptly.

I recently received an AA credit card after it was approved, but it looks different from my other cards. When trying to use it, the vendor mentioned it was not working after multiple attempts. Is this AA credit card legitimate? Is it exclusively for AA purchases? Will it prevent my AA Advantage miles from expiring? Thank you. -Robert E.

I would like to commend one of your employees at Logan Airport in Boston. On April 20th, my partner and I arrived without the required medical information on our cell phone for our flights to Philadelphia and Spain. Despite struggling for over thirty minutes to input the data ourselves, your staff member, Oumy Dacosta, stepped in to assist us promptly. Without her help, we would have missed our flights and our honeymoon would have been jeopardized. While we extended our gratitude in person, we are reaching out in hopes that Oumy Dacosta can receive additional recognition from American Airlines for the exceptional support she provided us. Thank you, J. H. and P. H.

Upon arriving back from Cancun, Mexico on May 3, [redacted], my husband and I encountered a concerning issue with our scooters in Philadelphia. It seems someone in Mexico had disconnected the batteries on our scooters, rendering them inoperable upon arrival. As two handicapped seniors, it was extremely challenging for us to resolve this problem ourselves. Thanks to the incredible assistance of the Handicapped chair supervisor (an AA employee) in Philadelphia, the terminals were reattached, allowing the scooters to function again. I'm seeking clarification on whether there is a new AA policy requiring battery terminals to be disconnected pre-flight and if so, I kindly request arrangements be made to ensure they are reattached before being returned to passengers. If there is no such policy, I am curious as to why our scooter terminals were disconnected and why the seat was incorrectly replaced. This caused significant difficulty in reconnecting the plugs. In order to prevent such issues in the future, I suggest a prominent tag be placed on scooters to alert baggage handlers to reconnect the battery terminals before returning them to handicapped passengers. This experience was quite distressing for my husband, and I hope to see measures taken to prevent a recurrence. Thank you for your attention to this matter. Best regards, Margaret Candler King AA member #3C25NV8 For Max Russell King AA member #2L79VJ6

Flight AA4679 has been delayed nine times today and has now been canceled. It was a crucial part of my daughter's international trip starting from Israel. Currently, she is stranded at the New York airport for 12 hours without a U.S. phone. Despite being in line for customer service, she has not received any assistance. I am concerned about American Airlines' service reliability and customer support. It is disappointing that the airline is unable to provide proper assistance after taking payment for services that are not delivered as expected. I am unsure what steps my daughter should take next in this situation.

Good day, On Sunday, May 15th, my mother, Mrs. E.R.M., traveled from Atlanta to Dallas, Aguascalientes, Mexico. She is a 72-year-old senior who required assistance. Unfortunately, at the Dallas airport, she was not received with the assistance she needed. Instead, upon disembarking, she asked for help from three individuals who rudely mocked her and told her to find assistance outside. She waited for over 15 minutes with no help. When she asked a Hispanic-looking person, she was rudely told that they didn't speak Spanish. Another kind person who spoke both languages finally assisted her. Despite her leg problems, she had to walk with her luggage until she found the train to her gate. A kind white individual eventually helped her to her boarding area since the airport staff offered no assistance. Upon arriving in Mexico, she had to see a doctor due to the leg pain caused by the ordeal. I hope to receive an explanation regarding the assistance service for older adults, as they should not have to fend for themselves with luggage. AA flight [redacted]. I hope for a satisfactory explanation before this situation reaches the media.

Upon my arrival in Athens, Greece on 5/18/22, my baggage was damaged. Unfortunately, I couldn't file a claim at the airport since I had to catch a connecting flight to Mykonos. While I've bought one new piece of luggage for my return journey, my main luggage remains damaged. I fear it may suffer further harm due to the airline's negligence or mishandling. I'm seeking guidance on how to proceed with a claim to seek reimbursement for my damaged luggage. It's crucial that the airlines understand the damage occurred during the outbound journey and not due to my actions. Despite waiting on hold for over an hour to reach a representative over the phone, I'm still in need of assistance promptly.

While traveling to Orlando to reunite with my grandchildren for a theme park visit, I experienced a major delay on American Airlines flight [redacted] from Charlotte to Orlando. The pilot informed us about a fuel mix-up causing us to sit on the hot plane with no air for an extended period before being allowed to deplane. Missing a family dinner reservation due to the delay was very disappointing. After finally arriving in Orlando over 3 hours late, I felt uneasy about boarding the same aircraft with previous issues. Considering my prior cancellations due to Covid, I am patiently awaiting a refund for the seats I purchased. My ticket number was [redacted][redacted] and the document number was [redacted][redacted]. I hope to receive a prompt response from American Airlines regarding this matter. Thank you. - Darlyn Hunter

I recently had a double booking issue with a flight and did not receive a refund. My name is M. Sklar and the ticket I did not use has the confirmation number VOPZYR. I am requesting a full refund for this. On the return, both of my bags were lost. These bags contained important production gear, not just personal items. I found the emails about tracking the bags confusing, stating they would arrive before 11pm or the next day, yet I received one bag around midnight and the other at 2:30am. Despite authorizing for the luggage to be left on my porch, I was called to collect them from the street at 2:30am. I am seeking compensation for the double booking error, as well as for the inconvenience and stress caused by the missing bags.

I have been on hold for several days, and your phone agents have been unprofessional. I waited well over an hour, only to be told to call another number before the call was disconnected. My mother-in-law and wife flew from Boston to Amsterdam, but my mother-in-law's bag never arrived. Although it was promised to be delivered, it did not reach the hotel before they checked out to board a cruise ship. I am disappointed in American Airlines' service. As someone in customer relations, I know the importance of customer satisfaction, something American Airlines seems to overlook. Their handling of the situation has been insensitive and disappointing.

My daughter Khushi boarded a flight from Phoenix with PNR BMJGCP. The cabin was full, so her handbag was taken, tagged, but not given back in Chicago. She couldn't retrieve it and had to catch her next flight to Chicago. Customer care initially said it would go to New York directly, but later said it was still in Chicago and now headed to Delhi. Khushi is now in New York with a flight from JFK at 20:50 on the 26th of May, arriving in Delhi at 21:30 on the 27th at Indira Gandhi Airport. The bag holds her original education documents. Please update us promptly. Contact Info: Khushi - +[redacted][redacted] Delhi, India - +[redacted]46 Jaya (Mom) - +[redacted]

Good morning. My name is Marcelo Azanza. Last Sunday, May 29th, due to operational issues at Miami airport, I missed my connecting flight from JFK to Buenos Aires. Reservation code KKFZTJ. As a result, I had to wait at the airport for 24 hours until the next flight, AA931 on Monday, May 30th. Ticket [redacted][redacted]. Since the flight was full and there was limited space for carry-on luggage, passengers were asked to check in bags at no extra charge. I agreed as I had time at my destination to pick up the bag. The check-in code was [redacted]. Upon arrival in Argentina and back home, I discovered that my iPhone X 256GB and charger were stolen from the bag. Only those items were missing. I frequently fly with AA and will continue to do so. I kindly request improvement in this aspect of the service and potential compensation for this loss.

Dear American Airlines Customer Service, I am reaching out to seek assistance regarding a recent flight cancellation. I am in need of a refund or travel credit for the full ticket price, as the agents I have previously encountered were not able to assist me adequately. I am hoping to escalate this matter to a manager or the executive resolution team for a prompt solution. The original tickets were procured through Travelocity, but the changes impacted by the cancellation were made by American Airlines. I have already engaged with the Travelocity team and have been referred back to American Airlines for resolution. Passenger Names: R. R. Burden and A. L. Grayton Ticket Numbers: #[redacted][redacted] and #[redacted][redacted] Travelocity Itinerary Number: #[redacted][redacted] AA Confirmation Code: SWBSKO Travelocity Confirmation Code: 4NUK9M As American Airlines was the entity that canceled the flight and communicated this to Travelocity, I am seeking either a refund or travel credit promptly. Thank you for your assistance in this matter.

I purchased a round-trip ticket over the phone with American Airlines, my confirmation number is KZPXZM. I'm traveling from LGA to DEN on June 13, and returning from DEN to LGA on June 20, with the flights operated by Jet Blue. Upon contacting Jet Blue for seat assignments using my confirmation number, I was told that KZPXZM is not a Jet Blue confirmation. The Jet Blue agent required a Jet Blue confirmation number or a ticket number which the AA agent did not provide. After a failed attempt to have AA assist me, I called [redacted] again with no success. I am frustrated and seeking my ticket number to contact Jet Blue for seat assignments.

I encountered significant difficulties with American Airlines, resulting in a missed flight and a 19-hour delay in Philadelphia. Despite assurances from various customer service representatives regarding compensation for my accommodation and meals, I faced a frustrating series of interactions, finally being advised to submit a claim to customer relations for resolution. Regrettably, my claim received a cursory response with an automated message offering a paltry 5,[redacted] bonus miles as compensation. This token gesture does not cover the expenses incurred during my unexpected stay, including meals, lodging, and lost wages. American Airlines has failed to address my concerns adequately, with each representative deflecting responsibility to the next. I insist on proper reimbursement for my stay in Philadelphia and a refund for the remainder of my disrupted journey as outlined in their conditions of carriage contract.

Our American Airlines flight, AA1586, scheduled to depart from GSP at 7:30 am on June 6th, was unexpectedly cancelled just hours before takeoff. This flight was part of a journey to Anchorage, Alaska, where we had a connecting American Airlines flight to catch for our Holland Land/Cruise tour set for Saturday evening. Regrettably, due to the cancellation, we missed our tour, causing significant disappointment. Upon receiving the cancellation notification via email, which mentioned that AA would be in touch soon, I waited for any updates for two hours before contacting AA directly. I was informed that the earliest option available was to book us on a Delta morning flight on June 6th to Anchorage. I am now seeking a statement from AA confirming their inability to provide a connecting flight to Anchorage, where we needed to join our tour before departing at 7:00 am on Sunday, June 5th. My wife's trip record locator for this journey was UZQRAD under the name Mahala Dillard.

Subject: Request for Recognizing Companion Dog I am planning a trip from Frankfurt to Denver next year to visit my son and his wife. Due to severe disabilities like asthma, depression, and various phobias including a fear of flying, I rely on my supportive and well-trained Goldendoodle companion. He is registered, certified, well-behaved, and has prior flight experience, providing me with comfort and a sense of security. I kindly request recognition for my dog as a companion animal to help me during the flight. I am prepared to submit necessary documents such as my handicapped ID, Thiagos training certificate, and vaccination records. I am willing to provide any additional information required. I intend to book an Economy Prime ticket to ensure my dog has ample space. Your understanding and assistance in this matter would significantly enhance my ability to visit my son. Thank you for your attention to this request. Sincerely, M. Behrens