American Airlines Customer Service Issues

My flight from Sacramento to Nashville has been canceled twice this week. I was scheduled to fly on Thursday, 2/4, and today, 2/6. They have now rescheduled me for a flight tomorrow that arrives at 10:30 pm instead of in the afternoon like I need. Last night, I was on hold for a long time before giving up. I have been on hold for almost an hour now, and the recording says it might take up to 4 hours. I require a daytime flight or credit for a hotel room if the plane lands at night. My preference is to fly today on 2/6 or tomorrow on 2/7.

My husband and I have two round-trip tickets with a hotel stay included in Portland, Maine. We were supposed to leave on 2/5/22, which is today, Saturday, to arrive at the hotel this evening and be there for my son's 9th birthday. We spent the whole day fixing our itinerary and stressing out about getting in touch with someone who could help. American Airlines made a last-minute change; they canceled our flight and rescheduled it for tomorrow morning, keeping the return flight on the same date. The hotel reservation was also mixed up. I called multiple times, and after finally getting through, they were meant to call me back in 4 hours, but no one did. We need to change the returning flight since they rescheduled our flight for later. Now there's an added issue - I went online to ensure everything was set for tomorrow morning, only to find out that they have cancelled our flight again and changed it to nighttime. I urgently need to speak to someone as soon as possible.

I've had two separate flight cancellations on different days. I was given a new travel date with two segments: from GEG to DFW, then DFW to BMI on 2-7-[redacted]. However, online it suddenly showed me departing DFW on 2-5 instead. I tried to contact reservations for 48 hours and received zero return phone calls despite leaving call back numbers. I also tried chat, waited 6 hours the first time, only to be told to contact reservations again. It's been days, and I'm still waiting to hear from them. This situation is frustrating. My record locator is SBNRCY. The second leg of my trip, flight [redacted] from DFW to BMI on 2-7-[redacted], is not showing up correctly. Can anyone help me, please? - Joel Blain

Our flight from Dallas to MKE was canceled due to a mechanical issue with the plane. After waiting over two hours on the plane and 30 minutes in the terminal, we were informed we needed to rebook on a Friday night. With no flights to Milwaukee available, we had to book a separate flight to Chicago and find our own way home. Despite paying for a ticket to Milwaukee, we only made it to Chicago and arrived home at 2:00 am instead of 6:00 pm as planned. Additionally, our luggage did not arrive with us. We made multiple trips to the airport to retrieve our bags, facing difficulties with the delivery service. We are currently seeking refunds for these inconveniences and would like to further discuss the matter.

I purchased a flight on December 26 for February 23 to March 2 via AmericanAirlines, but got redirected to a company called Travel Reimagine. They changed my dates, accused me of mistakes, and called me cheap. I have proof I selected the correct date. Despite getting a good rate in December, the situation escalated poorly. I need help resolving this ticket issue caused by Travel Reimagine. I will avoid using their services in the future. I believed I was booking through AmericanAirlines. Please contact me as my flight is on the 26th instead of the 23rd, causing me to miss my daughter's birthday. I hope to find a resolution or prevent others from experiencing this type of customer mistreatment.

I am seeking a refund of $[redacted] from American Airlines. My young son caved under web pressure ("only one seat left!") during check-in for his flight and upgraded his seat out of fear of being denied boarding. Upon contacting me, I attempted to reverse the upgrade, but encountered a frustrating runaround. The phone agent redirected me to the airport, where the agent instructed me to use a broken web link for assistance. I'm unsure of the next steps to take.

I am experiencing difficulty redeeming my travel voucher as I did not receive a PIN number from the airport that issued it (Dallas Ft. Worth). Although I used the passenger ticket number on the voucher to attempt redemption, the ticket agent now requires a PIN number for the voucher to be honored. This is urgent as I must book a flight tonight, as there are only 3 seats remaining and I require 2. Please reach out to me at [redacted] or [redacted]. Thank you in advance for your assistance. - Basil Roman

I made a booking through British Airways with the reference QKMEKJ for connecting flights operated by American Airlines. Unfortunately, my return flight from Tampa to Philadelphia on 5.2.22, BA0066, was canceled during check-in, causing me to miss my connecting flights. Despite waiting hours, the replacement flights offered for two days later had no accommodations included, so I declined. Eventually, after several more canceled and delayed flights with no help from either airline's hotlines, I had to make alternative travel arrangements to reach Miami. I ended up taking a risk by traveling with Flixbus from Tampa to Miami to avoid further connecting flight issues. Despite the challenges, I managed to reach my connecting flights on 6.2 and arrived in Miami a day later, requiring an extra day of vacation for each of us involved.

In March [redacted], due to Covid-19, I had to cancel our American Airlines flights totaling $[redacted].74. I still have the print confirmation stating, "If you paid with a credit card (Citi Bank AAdvantage card), allow 7 business days for refund to reflect on online statement." However, I have yet to receive the refund despite multiple attempts. Today, I spent 38 minutes on hold before giving up. Any assistance would be greatly appreciated.

Hello. I am reaching out regarding an incident that occurred on my recent flight with American Airlines. Unfortunately, during my return flight from Key West after a difficult trip, I exceeded the baggage weight limit by 4lbs. Due to traveling alone and the circumstances surrounding my trip, I was unable to redistribute the weight. I kindly ask if it would be feasible for American Airlines to consider refunding the fee for the overweight baggage. I flew back on February 22, and my name is Nicole Pridemore-Whitaker. I can provide further details once I am home from work. Thank you for your understanding during this emotional time for me. Gratefully.

Dear American Airlines Customer Service, I am writing to express my extreme dissatisfaction with my recent travel experience on your airline from Santa Barbara, CA to Albany, NY. On my way to catch my connecting flight in Chicago, I encountered numerous issues due to my disabilities including epilepsy, arthritis, balance issues, and bone deterioration. Despite providing medical documentation to support my need for assistance, I was met with disregard and poor treatment from your staff. This lack of care and understanding caused me great distress, especially when I missed my connecting flight to Albany and was unable to access my medication for epilepsy. The subsequent accommodations at an American-owned hotel were riddled with issues such as faulty room locks and malfunctioning TV, further complicating an already challenging situation. I demand to be fully reimbursed for the expenses incurred during this trip, including the flights from Albany to Santa Barbara. My booking details are as follows: Record Locator LOIYLT and #[redacted][redacted] through Expedia. I urge your immediate attention and resolution to this matter. Your cooperation is greatly appreciated. Sincerely, Njck Chernock 5 Northpointe Rd.9s Clifton Park, NY [redacted]

American Airlines Travel Complaint I had a distressing experience traveling with American Airlines from Santa Barbara, CA to Albany, NY on February 12th. Due to my disabilities, including epilepsy and arthritis, I requested a wheelchair at Chicago airport during my connection. Despite presenting medical documents, the staff showed little concern and failed to assist me promptly. I struggled to make it to the gate and missed my connecting flight to Albany, where my checked bag with essential medication was sent ahead. The airline employee's lack of empathy and poor service during this difficult situation compounded the stress of the journey. The subsequent issues with the hotel accommodation only added to the dissatisfaction with the overall trip. I kindly request a reimbursement of the two booking costs, covering flights from Albany to Santa Barbara, totaling $[redacted]. My reservation details are in Record Locator: LOIYLT and #[redacted][redacted] through Expedia. Despite unsuccessful attempts to resolve these matters online or by phone, I hope for a prompt resolution and compensation for the inconvenience faced. Sincerely, Njck Chernock 5 Northpointe Rd. 9S Clifton Park, NY [redacted]

I purchased a flight but was unable to travel due to illness. I've been trying to reschedule my flight and apply the nearly $[redacted] credit to a new ticket. Despite numerous attempts through calls and the website, I have not been successful. It's frustrating as it takes over 4 hours to get through on the phone, and I keep getting disconnected after an hour. I even booked a new flight through my Advantage membership, but I'm unable to apply the credit to it. I canceled the original trip but never received the expected email for using my flight credit online. Do I need to switch to another airline to receive a full refund? When I called reservations today, 2/26/22, they kept hanging up on me. I'm concerned about the service quality and if my credit card information is safe. Please address my concerns promptly as I plan to take further action if my issue is not resolved soon.

I am Kyung Ja Park. I traveled from Tucson to Detroit on February 25th. My daughter paid a total of $[redacted].20 for the one-way trip, covering fare, taxes, and carrier-imposed fees. On both flights, from Tucson to Phoenix and Phoenix to Detroit, I was seated at the rear of the plane which made me feel nauseous. In particular, on flight AA [redacted], my seat was 19A and on the Detroit flight, my seat was 33B at the very back of the plane. I checked in at the Tucson airport two hours early. I believe my daughter paid extra for a better experience, but being seated at the rear caused discomfort. I hope you can address this issue. Thank you. Trip Confirmation: LQVPON 25FEB Ticket Number: [redacted][redacted]

I have a question regarding the baggage policy for customers with United and Delta Airlines credit cards. My wife and I often travel to scuba destinations in the Caribbean, and as cardholders, we are charged $[redacted] for our checked bags per trip, despite the airlines offering one free checked bag per person. After nearly 50 years of flying, I've noticed a decline in service quality. I believe that non-first class passengers are crucial to the airline's success, and policies around baggage fees should be reconsidered to enhance customer experience. I am considering obtaining an American Airlines credit card due to their flexible Caribbean destinations. Thank you for your attention to this matter.

Our first-class tickets on AA's flight [redacted] from Seattle on 2/23/22 at 11:55 am were unexpectedly canceled without any prior notification. Upon reaching the check-in counter, we were informed of this change, which led to us missing our anniversary party. The AA agent was unable to find a suitable alternative in time and suggested a flight via Philadelphia with a 12-hour delay. Eventually, we were rebooked on a different carrier in coach class, where we had to sit separately, and the flight only went to Charlotte, N.C., not our intended destination of Columbia, SC. Additionally, we had to pay for our checked bags. The agent mentioned that we would receive a refund for the price difference between our original first-class tickets and the coach fare. Our AA record locator for this journey is MOMWFF.

I received a message that my flight to Aspen on Feb 21st (RSGXAY) was cancelled just before my son's wedding the next day. After contacting American Airlines and being informed that my flight was indeed cancelled, I had to rebook for the 20th. This change led to a non-refundable hotel booking costing around $[redacted]. Later, we found out the flight was never cancelled, causing frustration. On the return journey, our Thursday flight was also cancelled, resulting in us driving to Denver to catch a Saturday flight after spending a night with a relative. An American agent requested a refund for the cancelled return flight, and I am now reaching out to request compensation for the unnecessary hotel expenses due to the flight mistake. The entire experience surrounding my son's wedding was highly stressful, and we are hoping for a resolution.

I contacted American Airlines to upgrade my seats. I provided the record locator, and they mistakenly checked the locator for Alaska Airlines, not AA. After some time, they finally provided the correct AA record locator: DQVLBT. There was confusion about American Express needing to provide the AA record number instead of the Alaska Airlines locator. I insisted on upgrading seats over the phone, but the representative encouraged me to use the app. Feeling frustrated, I requested to speak to a manager. After a lengthy hold, the manager offered unhelpful advice and put me on hold again, eventually never returning. Frustrated, I attempted to upgrade seats using the AA app, but encountered technical issues.

To whom it may concern, I have been attempting to submit a flight attendant application on your website. However, I have encountered various issues like email recognition problems, getting booted out, and not being able to complete the application. I am seeking clarity on alternative methods of applying for a flight attendant position with American Airlines as the online process has proven to be quite challenging. I am unsure if the difficulties I am experiencing are due to connectivity issues or problems with the website's functionality. Thank you for your time and assistance. I eagerly await your response.

I received vouchers from your company that were due to expire during the COVID pandemic. When I called previously, I was assured they would be extended until travel conditions improved. Today, when I attempted to use them, they were not valid. The AA Reference Number is 1-[redacted]3, and there are two vouchers for Carson H. and Eric H. I appreciate your prompt attention to resolving this matter. Thank you, Eric.