Amazon Customer Service Issues

Dear Sir or Madam, Greetings. I am Jaehoon Kang from Yurim Medical, the producer of PDO thread products in Korea. I am writing to address an issue regarding online sales on Amazon.com. Our distributor, Sam K., is selling the following products online without our consent, violating our policy as these items are meant for offline distribution only: - PDO THREAD/Bi-directed Cog type with blunt needle by EP LINE *ASIN: B06X99ZMCZ *UPC: [redacted]74 - PDO THREAD/Screw Mono type by EP LINE *ASIN: B07C736S2F *UPC: [redacted]62 Selling these medical devices online is not permitted, as they should be handled exclusively by professional doctors. Therefore, we kindly request Amazon to take down these product pages and stop Sam K. from selling our products further to avoid any similar issues. If there are additional products sold online that belong to us, please block them as well. This matter is urgent, and we urge Amazon to address it promptly. Please reach out if you require more details or assistance. Thank you for your attention and cooperation. Best regards, Jaehoon Kang

Hello, I wanted to inform you that my order was rejected due to negligence by the courier team. I purchased a Realme U1 (Ambitious Black, 3GB RAM, 32GB...) and planned to exchange my old mobile phone. However, the courier team manually entered the wrong IMEI number for the exchanged phone, leading to the cancellation of my order. They are now suggesting I reorder the phone. I made the payment with my debit card, and I cannot accept such negligent behavior. I request a thorough investigation from your end and a complete explanation. I insist on receiving my order or I may consider ending my association with Amazon. For your information, your package is being shipped by Amazon Transportation Services with tracking number [redacted]08. Please be aware that a signature may be required upon delivery. Regards, Pankaj Kumar

I had a concerning experience with my recent package delivery. The package was found near a dumpster in an alley far from my home by a kind stranger who brought it to me. Despite being outside waiting, the Amazon worker, Genaro, claimed difficulties in finding my address. Before I could respond, I received a misleading confirmation email stating the delivery was completed. This incident, a first of its kind for me, is quite disrespectful, as I have never encountered address issues with Amazon deliveries in the past. It's disappointing that the employee attempted to leave the package in such an inappropriate location considering the payment made for the order.

I am disappointed with my recent experience with Amazon Prime. I ordered items that were supposed to arrive last Friday. The tracking information kept changing, and when I got home around 9:30, the packages weren't there. Customer service explained that the driver ran out of time and returned my packages to the warehouse. The messages in my account regarding the failed delivery were untrue. I needed these items for a trip the next morning. The service promised 2-day delivery, and I was let down. Anna from customer service was polite but unhelpful. She only mentioned issuing a refund without any further assistance or follow-up. I am extremely dissatisfied with this situation where I received poor service. My event has passed, and I missed out on being properly dressed. I would prefer a phone call over an email to resolve this issue.

I canceled an order for flowers within a half hour of placing it because I realized it was being sent to our home in PA instead of the intended address in WA state. I canceled the order online and then placed a new order for the same flowers to be sent to the correct address. I am disappointed that my first order was not canceled promptly. Please rectify this mistake. The order confirmation number is[redacted] [redacted]. Kindly cancel this order from your end, as I tried to do so immediately upon realizing the error. I just want to send Easter/Passover flowers to my son and his family. It is unacceptable that an order cannot be adjusted and refunded within 30 minutes, allowing the correct purchase to proceed. Sincerely, J. Remington.

I was expecting a Lenovo K8 Note delivery from Amazon as per the confirmation message. By 4:30 pm, no package arrived, so I called the number provided by Amazon ([redacted]44 Pin [redacted]). The agent informed me that since I missed their call, the order was canceled. I was taken aback as I had been attentive to my phone all day and received no call. It's puzzling how the agent canceled the order without any attempt to contact me. The delivery address was provided, and the agent should have attempted to locate it. I request appropriate action be taken against this agent and ask for my order to be delivered instead of being canceled. Thank you.

I have had money taken from my account for the second time, and I do not have, signed up for, or want an Amazon account. This is frustrating because it is money from my tax card that I need for rent, bills, my baby, and my car, especially with a trip planned for my birthday in four days. Discovering two unauthorized transactions of $14 each adds to my frustration. I believe there should be better security measures in place to prevent such fraud, protecting hardworking individuals. I am upset because this has happened before and I had resolved it, but now it seems to be happening again. I urgently request a refund of $28 for the two transactions and for all my information to be removed from any associated accounts. This situation must be rectified promptly to ensure it does not occur again. Thank you.

I am frustrated and upset because once again money has been taken from my account without my authorization. This is affecting the funds I need for rent, bills, my child, and other essentials, especially with a trip coming up for my birthday. After two unauthorized transactions, totaling $** and $**, despite not having an Amazon account or ever linking this card to anything, I am at a loss. I previously dealt with a fraud account in my name, canceled it, and thought this issue was resolved. I urgently request a refund of $** and ask that all my information be removed from any associated accounts. This situation needs to be fixed promptly to prevent any recurrence.

Hello Amazon team, I am experiencing issues with my account. Today, I used a cyber cafe near my town and accidentally left my Amazon account open after searching for items I intended to buy. Upon returning home, I discovered that my account is blocked due to an unauthorized credit card association. I did not attempt to link such a card, as I do not even own one. I kindly request that you remove the unauthorized payment method and unlock my account. I have worked diligently for months and purchased a gift card to support my business. Your prompt response is greatly appreciated. Thank you.

Good afternoon Amazon team, I am encountering issues with my account. Today, I inadvertently left my Amazon account open at a cyber cafe near my town after searching for items I plan to purchase. Upon returning home and attempting to log in, I discovered my account is blocked due to a credit card being associated with it that I did not authorize. I want to emphasize that I did not attempt to add this credit card as I do not own one. I kindly request that you remove this unauthorized payment method and unblock my account. I have worked diligently for months to acquire a Gift Card to buy supplies for my business. Thank you for your attention to this matter, and I anticipate a prompt response.

I have a seller account on Amazon, and I recently updated my inventory from zero to 1,[redacted] for my product, PlantSwatch ~ Gardening by Color and Zone. I received an email prompting me to start an ad campaign. However, when I attempt to purchase advertising, I am informed that my account does not qualify. I am new to selling and have a Professional Selling account, which I am charged for monthly despite having only made one sale. I am wondering if I can receive credit for the inactive months. I am interested in running an ad campaign in late April and early May, but I am struggling to set it up. Any assistance with this would be greatly appreciated as I feel stuck in a loop. Thank you for your help! Phillip

I placed an order on April 13, [redacted] for a Waterproof Mattress Encasement from Utopia Bedding. The order was cancelled, indicated by the total amount of CDN$ 0.00. However, the next day, I received an email stating that I was charged for the same item, resulting in a duplicate charge of $38.79. My credit card statement does not reflect any refunds. Additionally, a previous return only yielded a refund of $6.99 instead of the expected $13.99. These discrepancies are frustrating. If these issues are not resolved, I may need to consider avoiding further purchases from Amazon.

Hello, I am an Amazon Prime customer who accidentally placed a duplicate order online. I returned the following items around February 21-23, [redacted]: Tracking number 1Z Y08 [redacted] 90 2[redacted] Sling Studio Hub $[redacted].00 Sling Studio Battery $[redacted].00 Total $[redacted].00 plus tax I mistakenly dropped off the labeled box at the wrong carrier, the United States Post Office. When I realized the mistake, I spoke with the Post Office manager who confirmed UPS picked up the box. Despite multiple calls to Amazon, I was informed my return had not reached Amazon Returns and an investigation was initiated. After an unpleasant call with supervisor Abed H., I received an email promising a refund investigation in progress. I have not received my $[redacted].00 refund, and over two months have passed with ongoing inquiries. It is crucial that this matter is resolved promptly, and my money refunded. Thank you, J. K. Brown

Upon creating my account and making a purchase, the account got frozen for using my mom's Amazon Prime card. My mother, Ms. Judy L Schuster, contacted customer service to clarify her card issues, gave her consent to use it, and requested to cancel Noah Sanders' account. Surprisingly, her card was used to pay for membership, leading to my account being frozen. As a result, I'm requesting the immediate cancellation of my account under Terri Sanders' email [redacted] It's not logical to pay for inactive accounts. Kindly proceed with canceling my membership promptly.

I have encountered an issue that needs resolution urgently. I purchased a 64 GB SanDisk SD card with an adapter, but upon delivery, the adapter was missing. I submitted a replacement request, but the new order also lacked the adapter, despite the product description stating otherwise. Eventually, I opted for a return and refund. A customer service agent advised me to update my bank account details as the previous one did not bear my name. I made the necessary changes by deleting the old account and adding a new one in my name. However, I have yet to receive the refund. Despite my efforts, the customer service representatives claim they are unable to observe the alterations I made to the bank account. This matter has persisted for over a month, and I urgently seek its resolution. Thank you, Bharti

Issue to be resolved urgently: I purchased a 64GB SanDisk SD card with an adapter, but upon delivery, the adapter was missing. I requested a replacement, but the second order also lacked the adapter despite the product description stating it was included. Consequently, I initiated a return and refund process. During this, a customer service representative advised me to update my bank account details to match my name. I have since updated the bank account information as instructed but haven't received the refund yet. The customer service team claims they cannot see the changes I made, so I have attached a screenshot for reference. I am hoping for a prompt resolution as it has been over a month since the initial purchase. Bharti

My aunt bought me two softwares and two pairs of earrings. The package was supposed to arrive on Saturday when she was leaving Miami, but it didn't arrive. I've been calling the hotel to ensure the Amazon delivery person doesn't leave without delivering them, so my aunt isn't charged. The hotel is DoubleTree by Hilton Miami Doral at [redacted] NW 19th Street in Miami. The name of the aunt staying at the hotel is Juliet Jones-Brathwaite, and the one who placed the order is Stephanie Sealy. My aunt wants to cancel the order and get a refund since there's no one to bring it to Barbados. Please get back to me promptly. Thank you.

Dear team, On Friday, April 12th, I made a purchase for a KingDian 120GB 240GB External SSD USB 3.0 portable drive for £30.99. I applied my £10.00 gift voucher with the code S7B6-HRQHJU-AEB6, bringing the total to £20.99. However, I have not received an order number for this item that was supposed to arrive on April 17th. The order is not showing in my account, and when I attempted to reorder using the same voucher, it stated the voucher was already used. I usually receive an email confirmation from Amazon for my orders, but I have not received one for this purchase. I am concerned if this transaction is legitimate. I kindly request your assistance in investigating this matter. Thank you, Mrs. E. A. Clarke Akalanne 3, Southampton Gardens Ashley Down Bristol BS7 9HB

I am inquiring about the Product Reviews and Ratings for two novels on Amazon - "The Warren Redemption Press" and "Melanie the Badger Redemption Press." Despite receiving positive feedback and reviews from friends on the novels' Facebook pages, these reviews are not visible on the novels' sales pages on Amazon. It is essential for me to have these reviews displayed for potential buyers to see. I am certain "The Warren" has over fifty-seven reviews and "Melanie the Badger" has more than two reviews. I have confirmed this information by polling my Facebook friends. I am Fred L. Tate, the author of these novels. Thank you.

Today, I had an issue with my Amazon delivery that required assistance. Upon contacting Amazon Prime Customer Service, I encountered a scam where someone posing as an Amazon representative named Brian Albert, Employee ID: A****, claimed my delivery issues were due to foreign hackers infiltrating my home network. This individual directed me to a company called "Agrade Solutions LLC" offering to remove the hackers for a fee. Sensing deceit, I disconnected and reported the situation. I want to alert others that cybercriminals are using Amazon's name in elaborate schemes. It is crucial for Amazon to be aware of such fraudulent activities. I recently faced a similar scam where scammers impersonated Amazon, requesting a cashier's check for a significant amount and planning a dubious home visit. Alarmed, I terminated the call and took precautions with my devices. It is essential for Amazon to address these deceptive practices.