Amazon Customer Service Issues

Hello Andrea, I am Charith from the Amazon Account Specialists Team. Your account has been closed, and all payment methods and addresses have been removed. You will no longer have access to your account. If you can still access the closed account, ensure you are signed out of any Amazon accounts on your computer. Visit the "Your Account" menu at the top right of our homepage, hover over the menu, and click "Not You? Sign Out" from the options. Once signed out, you will not be able to access the closed account. We appreciate your business and wish you the best in the future. Sincerely, Charith A. Amazon.com.au Account Change I hope I have resolved your issue.

We were charged $39.99 on our credit card for a fee related to Amazon Seller, which we have no account with. Despite attempting to contact Amazon Seller customer service through their website, we were unable to submit our inquiry without a valid login and password, which we do not possess. Unfortunately, there is no alternative method of communication provided, such as a phone number. We are seeking immediate assistance as the promised response within two business days has not materialized.

I recently discovered an unauthorized charge of $[redacted] for the renewal of my Amazon Prime membership. Despite informing a representative weeks ago that I could no longer afford the service and did not wish to renew, the charge was still processed. I believed the membership would end once the year was complete. Additionally, I have been unable to access Prime on my Roku device. This unexpected payment has caused financial difficulties, impacting other bills I had planned to pay. I trust that this error will be rectified by your billing department promptly. You can reach me at any time at [redacted]. Thank you.

While AWS leads in cloud computing, your company can improve transparency and renewable energy use. Amazon is beginning to invest in clean energy, but other companies show data centers can be powered by [redacted]% renewables. I suggest Amazon: - Issue an annual sustainability report following GSRI guidelines. Customers need to understand Amazon's climate impact and steps taken to address it. - Commit to [redacted]% renewable energy by [redacted] and avoid building new data centers reliant on fossil fuels or nuclear power. - Provide complete and accurate data to the Carbon Disclosure Project. - Stop selling AWS technology to the oil and gas industry for increased exploration and drilling. As awareness grows, consumers, investors, and AWS clients may seek greener options due to the energy required to power Amazon’s cloud. Ceasing partnerships with the fossil fuel industry and accelerating the switch to renewable energy is crucial. It’s vital for Amazon to create a cleaner cloud for customers concerned about environmental impact. Thank you for considering these suggestions.

I am reaching a point of frustration with continually repeating my issue. Let me detail it once more before pursuing further steps. I initially bought a Bradley package for $44.95 and was later persuaded to also purchase a Prime membership. I made payments for both using my credit card that ends in [redacted]. Upon attempting to log into my account, I encountered a "wrong password" message. After struggling for two hours, I managed to reset my password. Shortly after, I tried to access my account again, only to discover no Prime membership or orders associated. I am unwilling to invest more time in dealing with this inconvenient matter. Please resolve this problem promptly or reimburse my money. At 85 years old, I cannot tolerate this ongoing inconvenience. Orval J. Schattenkirk

Subject: Need Assistance with Amazon Order Refund I am writing to bring to your attention the issues I have been facing with an order I placed on Amazon .co.uk in late February and March. The order number is #[redacted]-[redacted] and it includes two Jo Malone lotions. I am seeking a refund for the cost of the items as well as $37.50 for return postage, as promised. Despite numerous communications since late February and March, I have not received a satisfactory resolution. In fact, the recipient of the gifts has been inconvenienced. I am considering suspending my Amazon Prime membership if this matter is not rectified promptly, as I have been a loyal Prime member for years. I have already spoken with agents Shaneeka and Nayeem on April 12th and 13th, but unfortunately, the issue persists. I kindly request your assistance in facilitating communication with the UK branch to address this matter efficiently. I prefer not to engage directly with them anymore and would appreciate your help in resolving this unfortunate situation. I have forwarded the postal receipt and any other required information to them. Thank you for your attention and support in resolving this matter promptly. Sincerely, Holly Z.

I am in need of a gift card code. I returned an item and would like to repurchase it in a different size. I asked for the balance of the return to be put onto an Amazon gift card. However, I haven't received the code necessary to complete the purchase of the replacement item. I'm returning the KOHLER K-[redacted] FARM SINK. I noticed I can reorder the item in a smaller size using an Amazon gift card available immediately, but I have not yet received the code. Kindly provide instructions on how to obtain the gift card code. Thank you, Pat C Rawlings, Amazon Prime Member.

Twice, the delivery person claimed I wasn't home when I was present, despite clear instructions and providing my phone number. Consequently, I am missing two pairs of rubber boots - one for me and one for my 3-year-old. I urgently need these items delivered. Special thanks to Megan, the delivery lady this morning, for her patience and kindness with my child. Megan's pleasant demeanor and professionalism deserve recognition. -Jamie Nix

Hello, I am following up on the recent communication from Amazon regarding order number [redacted]-[redacted]. Initially, I was informed that the order dispatch was delayed, but today I received a notification that the order was cancelled due to the seller's failure to confirm the shipment. I understand that such occurrences are rare, but I am disappointed by the inconvenience caused. I anticipate a prompt refund to be issued, although I am dissatisfied with the potential impact on my credit card's EMI terms. I was taken aback by the sudden cancellation after being reassured about the dispatch previously. I am currently evaluating whether to repurchase the item or explore alternative options but seek expedited resolution rather than waiting 3-5 business days for the refund. I urge clarity and efficiency in addressing this matter as soon as possible. Thank you for your attention. Regards, [redacted]

I am Paula Tyson. I'm inquiring if your company ships packages for "Starshoptrend.com". On March 2, [redacted], I made a $61.73 purchase from them. I have not received the items or obtained a refund on my Walmart Money Card. Upon discovering they are fraudulent, I noticed reference to your company shipping some of their products before their website was taken down. I wanted to alert you since they are using your services. I trust your legitimacy as I have been a satisfied customer before. Due to health issues, I had to close my account. Thank you for your attention. Their website is no longer active. Sincerely, Paula Tyson

I notified Amazon last week about a problem with my order. I'm trying to ship internationally and pay with my bank account, but the system keeps redirecting me to use a credit card instead. When I change the delivery address to a U.S. location, it allows me to use my checking account. Despite being told the issue would likely be resolved within a day, it hasn't been fixed yet. Amazon tech team, please address this issue promptly. Thank you.

I placed an order on Amazon, and the third-party seller is blaming Amazon for changing the delivery date. Amazon customer service assured me the seller is responsible for the date change and promised to have it corrected. However, after contacting the seller, they refuse to change it back, blaming Amazon. This delivery date is crucial as it is for a birthday gift. I need it on time, or the purchase will be pointless. The tracking number is RR[redacted]25TW, and the original estimated delivery range was Friday, April 26, to Tuesday, April 30. After receiving an email, the new estimated delivery date is now April 27 to May 2. Any help to revert it to the original date would be appreciated.

I encountered an issue when trying to order from Amazon and sought help by calling a number I found online. The individual on the line claimed to be from Amazon, revealing details about my order and alarming me by mentioning hackers from various locations breaching my account. They instructed me to purchase a $[redacted] Google Play card for security, which they oddly stated would be refunded. They then requested another payment to address the hackers supposedly from abroad. Regrettably, I fell victim to this scam and lost money. I plan to report this to IC3 to prevent others from being duped. The scammers reach out using different phone numbers, and the situation seems widespread. They left voicemails urging me to contact them, indicating they may be targeting Amazon customers. Kindly investigate this matter to protect other users. - Kim R.

I have been experiencing issues with payments not being credited to my account for the past 2 months, specifically related to purchases made between November [redacted] and January [redacted]. Despite sending numerous emails and speaking with Amazon representatives over several months, the problem remains unresolved. During a conversation with an Amazon representative on April 19 lasting over 30 minutes, he acknowledged that I owe for 6 charges totaling $87.63, which I confirmed. I requested him to charge my card on file for the amount, and he assured me that everything would be sorted out, and my account would be reactivated in a few days. However, two days later, I received an email listing the same 30 charges I had already paid on January 30 and March 19, along with the 6 charges I requested to pay on April 19, [redacted]. I seek assistance in resolving this issue promptly.

Hello, I purchased a men's digital watch that arrived on March 25, [redacted], which was meant as a gift. However, I found it unsuitable for the recipient. I promptly requested a return, received authorization, and dropped off the item at a Hermes ParcelShop on the same day, accompanied by a receipt with tracking number P[redacted]. The parcel was picked up at 17:11 on that day and the Hermes website indicates it "Entered the Hermes network" at 22:22. There are no further updates on the Hermes site. I am looking for confirmation that you have received the returned item. Thank you, Derek B.

I recently encountered an issue while trying to log into the cloud reader on my desktop. Despite following the password reset process after clicking on the "forgot your password?" link, my content has disappeared completely. Upon successfully changing my password and logging back in, my library was empty, redirecting me to the Kindle store without access to my previous content. Even my pinned books seem to have vanished. Strangely, my content is still intact on my android devices, but inaccessible from the desktop. I would appreciate any guidance on how to resolve this issue and retrieve my missing content.

Amazon: I recently placed an order for a Hog Ring Plier and some supplies with the expectation of receiving it tomorrow due to being a Prime member. However, after placing the order, the delivery date was pushed to Thursday, causing inconvenience. This situation has occurred multiple times with orders not arriving as expected. It is frustrating when the promised delivery date is not met, disrupting my plans. The inconsistency in delivery times is becoming a common issue, and it's disappointing. Hopefully, this can be addressed to improve the accuracy of delivery estimates. Thank you, Greg

The order of six yo-yos was placed with an extended delivery date. However, due to a party date change, they arrived late. Despite contacting customer service to cancel, the shipment was already in progress. An email exchange on April 13 confirmed that a return would be possible upon receipt, even though the items couldn't be refused. Each yo-yo arrived separately, making the return message stating "this item not eligible for return" confusing. Seeking clarity on the return process, hoping to return all six for credit together. Guidance on how to proceed is appreciated. Thank you. - Beverly G.

Hello, I am encountering difficulties reaching a customer service representative at Amazon. Despite being a frequent shopper, I am facing various issues that need resolution. Initially, a prom gown was returned, yet I was informed it was never received, causing a loss of both the gown and the money spent. I communicated with Amazon and the gown's company to no avail. Additionally, delays in returning items purchased in March due to unforeseen circumstances have left me unable to obtain a credit or refund. Moreover, recent purchases advertised with free returns are problematic as I can't generate a return label for one item. In March, party items were returned, but the credit is still pending. I hope to connect with a compassionate Amazon representative who values customer satisfaction. I have explored numerous avenues on Amazon's platforms. Your attention to these matters would be greatly appreciated. Thank you for your assistance.

Ordered on April 12, [redacted], Order No. [redacted]-[redacted] for 1PC Black Elastic Fashion Hairband has not been received despite Amazon stating it was delivered on April 15. I am unable to find a way to contact Amazon as their Chat link is not functioning. I wish to either receive a replacement item or a credit since I cannot return the item I never received. Trying to use the "Replace an Item" link prompts me to return the non-existent original item, causing a dilemma. Amazon's lack of assistance has caused frustration. I will escalate this issue to the State of GA Office of the Attorney General/Internet Sales Division. Thank you for any assistance.