Amazon Customer Service Issues

Subject: Amazon Canada Office Chair Return Assistance Needed To Whom It May Concern, I recently purchased an office chair for my uncle as a Christmas gift from Amazon Canada, but unfortunately, it is not suitable for his back condition. When attempting to disassemble it, we encountered difficulties and decided to reach out for guidance. Amazon Canada's customer service suggested returning the chair semi-assembled, which we are trying to arrange. However, due to the chair's size and weight, the original shipping box is too small for the return. The local Post Office has advised me that the provided mailing sticker won't cover the larger box we need (61 cm x 61 cm x 83 cm; weight approximately 18 kg). To ensure a smooth return process, could you please provide me with a new shipping label that accommodates the larger box size? We have taken great care to include all parts like bolts and screw covers to prevent any damage during transportation. If it's not feasible to send a new label, my uncle is willing to bring the chair back in person to the Amazon.ca office for returns located at [redacted] Dixie Road, Mississauga. Please advise on the necessary authorization for this option. Thank you for your prompt attention to this matter. Warm regards, L.S.

I received an email from Amazon after my first order using my mother's Mastercard ending in [redacted]. The email stated that my order cannot be shipped due to a payment information confirmation issue. Amazon has temporarily placed my orders on hold and locked my account until the payment information is verified. They requested that I upload a recent statement for the Mastercard ending in 10 to their secure document portal. The statement should clearly display my name, billing address, and only the last 4 digits of the card number. Amazon assured that only a team of account specialists will have access to this information. They mentioned that my new orders might be delayed if I open new accounts before this issue is resolved.

I did not authorize any purchases on my Amazon account and have not received any resolution despite contacting support multiple times. I was promised a callback from a special team that never happened. I am troubled by the lack of follow-through and communication on this matter and urgently require a resolution. The multiple unauthorized transactions indicate a serious security issue that needs to be addressed promptly before further problems occur. The details of the unauthorized gift card purchase are concerning, and I feel uneasy about the situation. I trust that Amazon will investigate and resolve this matter without further delay to restore my confidence in the account security measures.

Order Placed: January 16, [redacted] Order Number: [redacted] Order Details: Invoice Package Delivered Today Your package was handed off directly. Track Package Item: Holy Bible: KJV Large Print Thumb Index Edition: Brown (King James Bible) Christian Art Publishers Sold by: Amazon.com Services, Inc I placed an order and paid for the above item twice. The first order got lost in the UPS program. Amazon allowed me to reorder the same item, which I did. It was supposed to arrive today, January 18. According to the Amazon tracking, the package was delivered, but I did not receive it. The package supposedly arrived around 12:21 PM, and I was home at that time with no delivery. I am disappointed and frustrated about not receiving my order. I would appreciate your assistance in resolving this issue. Thank you. S. Monson

I am unsure about the content of this email. It appears to be from Amazon Vendor Operations, outlining non-compliance issues and potential consequences for vendors. The email provides detailed information on different statuses of compliance issues, financial impacts, and instructions on how to access further details through Advantage Central. It also explains the different chargeback status descriptions and emphasizes the importance of preventing future non-compliance. The email concludes with a reminder not to reply directly to it as it was generated by an automated system.

Subject: Update to Your Amazon Account Dear Amazon User, Thank you for using Amazon.com. Your request to update the email address on your account has been processed. The old email address, [redacted], has been successfully changed to [redacted] For your convenience, you can access Your Account on Amazon.com to manage orders, update subscriptions, and more. Remember, we can only provide order information to the name and email address linked to your account. If you mistakenly requested the email change, like Monjur Morshed did, simply disregard the previous message. Corrections can be made easily within your account settings. We appreciate your business at Amazon.com. Sincerely, Monjur Morshed *Monjur Morshed* Standard Chartered Skypay & F.B-M.m.morshed Dhaka, Bangladesh [redacted][redacted]

I placed an order for Garnier Men Power White Double Action Face Wash, 100gm x 2 packs with order number [redacted]-[redacted] scheduled for delivery on Friday, January 18. Due to a company holiday, I requested delivery on Monday, January 21, which was confirmed multiple times by Amazon.in. Unfortunately, I discovered on Sunday that the order had been canceled and refunded, despite assurances from customer service that it was standard procedure and the delivery would be attempted on Monday. However, the delivery was not made and my order status still shows "refunded". This experience, along with past incidents on holidays, reflects a lack of professionalism. Multiple confirmations in different languages did not prevent this issue. Communication gaps, lack of updates, and unavailability of delivery person details are recurring problems. I plan to cancel this order and explore other online platforms like Flipkart, eBay, or Snapdeal for future purchases.

I enjoy browsing and shopping on Amazon. I've spent a lot but struggle with viewing the whole page, making it hard to find what I want. Despite reaching out for help during my Prime membership, the issue remains unresolved. Having had Prime for nearly a year, I've faced difficulty viewing the Amazon site properly despite paying the $[redacted] membership fee. It seems like the item and movie images are missing, similar to unknown source emails. While I value my relationship with Amazon, the lack of assistance regarding this matter is disappointing. Despite numerous attempts to seek help from customer service, no solution has been provided. When my membership expires in May, I won't renew it. I also won't be using Amazon anymore. I will, however, advise others about better places to spend their money. Disappointedly, R.B.

I am experiencing a few issues recently: 1) I purchased ink that was marked as delivered, but we haven't received it at our business address. Our neighbors also did not receive the package, and we are unsure of its whereabouts. 2) The play mat I bought for my daughter is malfunctioning. Despite changing the batteries, the audio is still not working correctly. I have a video demonstrating the issue if needed. 3) I returned a camouflaged jacket as a gift, but my account hasn't been updated regarding the return status or refund. Can you provide information on the status of my return and refund? 4) The thick yarn I purchased did not meet the quality described, so I returned it. However, I received the item back and was charged again. My sister found it to be of poor quality, falling apart like a cotton ball. I am unsure why I received the item back and why I was recharged. I would like a refund for this unusable item.

Good day, I received an email regarding a payment issue with my Mastercard. It states that my orders are on hold until my information is verified by uploading a recent statement to the secure document portal online. I must ensure that my name, billing address, and the last 4 digits of the card number are clearly displayed on the statement. The team will review it within 24 hours. I'm unable to place new orders due to this hold. I would like to cancel order #[redacted]-[redacted] because my credit limit has been exceeded, causing this problem. I will re-order once this is resolved. Thank you.

Good morning, In December [redacted], I purchased a Fire HD 10" tablet and was so happy with it that I bought 2 more 8" tablets for my grandkids. During my trip to Europe in November [redacted], I was disappointed to find that my tablet stopped charging in January. I followed the troubleshooting steps from Amazon.com's Help & Customer Service, but nothing worked. Even after trying a different charger, the tablet still wouldn't charge properly. I didn't let anyone open it as I wanted to see if there was a solution available. I attempted to wrap a longer charger around it to forcibly charge it, suspecting an issue with the charging port. Although it shows it's charging, the battery level remains at around 15% for an extended period, which is very frustrating. After looking online, I discovered that many other buyers are experiencing the same charging issue with their Fire tablets. I would like either a replacement at no cost or a full refund with a return label provided promptly. It's disappointing that this problem has occurred so early on with the tablet. Please respond to my request as soon as possible. Thank you. Marcia C.

In March of two years ago, I bought a Pro-Form 12.9 elliptical from Amazon. Amazon's customer service dealt with initial issues, but the parent company, Icon Fitness, has been challenging. They seem to avoid honoring service contracts, making it difficult for customers. I discovered that placing the machine in my dry, heated basement garage supposedly voided all warranties due to fine print clauses about placement. Icon Fitness representatives often use technicalities to deny warranty coverage. I believe companies like Icon Fitness should clearly state placement restrictions upfront to help buyers make informed decisions. Not everyone has enough space for large fitness equipment, especially in urban areas. I am unsure about my options against Icon Fitness, but I hope Amazon can hold them accountable by insisting on warning labels in product descriptions on their site. It seems like others have faced similar issues with Icon Fitness, as shown in the link shared.

Last autumn, I placed a paint-by-number image of an owl on my wishlist. Bryn H. purchased it for me, but I encountered an issue with the canvas not matching the owl image. Although the picture, paper guide, and inks seem correct, the actual painting is incorrect. Without the box and with some progress made, I am requesting a replacement for the item from her order, including the ink I've partly used. I may acquire the order number from her if needed. The owl picture on your website doesn't match the dimensions of the one I have; however, I would prefer the larger version if available. If not, I am open to receiving the smaller one. The item on your site is titled "Dimensions Needlecrafts Paintworks Paint By Number, Wise Owl." Thank you.

Hello, I recently received an email from Amazon in a foreign language on January 14, [redacted]. Unfortunately, I was away from home at the time and did not pay much attention to it. However, after facing issues signing into another website, I discovered that my email had been compromised. Someone had been forwarding my emails to another address. I have since resolved the email problem and realized that I am unable to log in to my Amazon account. When I contacted Amazon, they mentioned they couldn't assist me without verifying my account. Here is a portion of the email I received on January 14, [redacted]: Thank you for visiting Amazon.de. We have successfully reset your password as per your request. Please check "My Account" on Amazon.de to view your orders, make order adjustments, update subscriptions, and more. If you need to reach us, we can only share order details with the email address listed under "My Account." Thank you again for visiting Amazon.de. I used Google Translate to understand the content. I am eager to regain access to my account and can provide the email Amazon sent me if needed. Thank you for any assistance.

Subject: Issue with Recent Lamp Order I am writing to address an issue with my recent lamp order. I ordered two HomeFocus USB LED Reading Swing Arm Wall Lamps but only received one. The tracking indicated the second lamp would arrive the next day, but then I was informed of an approval delay, with a potential cancellation by February 14th if not confirmed. This uncertainty is frustrating, especially since I needed both lamps for an electrician's visit. The lack of clarity and incomplete shipment are disappointing and inconvenient. Therefore, I am returning the lamp I received, expecting a full refund. To expedite this return, I urge the seller to cover the return shipping costs, around $7.00, and provide a shipping label. I appreciate your prompt attention to this matter. Thank you.

I have three amazon gift cards, each valued at $50, totaling $[redacted]. I am ready to place an order for $[redacted].23 in Hawaii. I would like to know if I can use multiple gift cards for this order and if Amazon can debit my Bank of Hawaii checking account for the remaining balance. I have never used a gift card as payment before and I am unsure where to enter the second gift card number. If I am limited to using one gift card per order, can the balance be taken from my checking account? Should I use all three gift cards for this order, what will happen to the remaining amount of $[redacted] minus my order total plus tax? If it's easier, you can reach me at [redacted]. I understand if my question can be answered by Monday's shift, as it is now 9:30 PM here. Thank you and ALOHA. - Carolene Neely.

I recently placed an order for several items, but unfortunately, I am extremely dissatisfied with my purchases. The silver vibrator I received is both too big and non-functional, priced at $11.99 plus $9.95 for shipping. The Kixnor E-stim adjustable anal and vaginal TENS unit, priced at $27.00 plus $8.99 for shipping, is also too big and doesn't work; it lacks electro power and pads. The 4 adjustable wrist straps with snap wires were mistakenly thought to be for arms, but they are actually for the penis. The eye mask pads, costing $21.98 plus shipping, are unsafe, ineffective, and caused damage to my brain and teeth. Instead of the Healthmate Forever YK15AB TENS unit, I received an empty crayon box. I am extremely upset and feel like I wasted my money. I demand some form of reimbursement for these faulty products. I am looking for a reliable electro TENS unit made of solid silver with pads, plugs, and proper grounding. Please contact me through email if you have a suitable replacement.

Dear Amazon Support Team, I am reaching out to get assistance in tracking my shipment. According to Amazon history under my orders, it shows that the package was delivered on Tuesday, January 22, [redacted], at 1:49 PM by TNT Netherlands. Unfortunately, the delivery never took place since no one was available at home during that time, and our neighbors did not receive the package on our behalf. We did not find any delivery notification in our mailbox either. After contacting TNT Netherlands, they informed me that they did not handle our shipment (it was a mistake) and advised me to reach out to NL Post. However, I could not find any contact information on their website. Upon contacting the sender, Luxamel GmbH, they redirected me to Amazon as they confirmed that the order was shipped directly by Amazon and they do not have access to detailed shipping information. Therefore, I kindly request your assistance in tracking my shipment and resolving this matter promptly. The product in question is the Luxamel Pillows, Neck Pillow with Aloe Vera, Viscose Cushion Cover Pillow Covers In, Orthopedic Pillow Head and Neck Made From Pressure-Relieving Visco Gel Foam 80/Allergy Sufferers/. I appreciate your cooperation in this regard. Sincerely, Gordana K.

I received a set of DVDs that were supposed to have English subtitles according to the seller, but upon receiving "Secret Army 1-2-3," there were no subtitles. I would like to return these for a full refund immediately. The options given to me are gift vouchers or Amazon credit, which is not satisfactory. Returning the package to the UK from Italy is expensive and time-consuming. I prefer the service I receive from Amazon US, where they handle delays well. I am English-speaking and struggle with Italian, so the items are not useful to me. I request a full refund without returning the package due to the error in listing the subtitles. The order number is [redacted], and the total cost was £37.99. Thank you, Bodil J.

I have experienced multiple unauthorized charges to an account I no longer have access to. Despite changing my email, phone number, and bank card, the charges persist. I initially signed up for a free trial and cannot recall any details associated with the account. I have made unsuccessful attempts to contact customer support by phone and email. My bank recommended cancelling my card, yet the charges continue. I am not utilizing the Amazon Prime service for which I am being billed. This has severely affected my mental well-being. I implore for all transactions to cease immediately to alleviate this financial strain. Here are the details of the transactions: 1. Date: Friday 30th November, 14:42 Description: Amazon Prime*M011W LUXEMBOURG Reference: ON 29 NOV BCC Account: 20-63-28 [redacted]4 2. Date: Monday 31st December, 14:39 Description: Amazon Prime*M2944 LUXEMBOURG Reference: ON 29 DEC BCC Account: 20-63-28 [redacted]4 The most recent transaction is pending. I urgently request a halt to all future withdrawals from my bank account. Your cooperation is vital in resolving this matter promptly. Regards, S.