Amazon Customer Service Issues

I placed an order on January 4th with an expected delivery of Sunday, the 6th. However, the delivery date was changed to Monday the 7th, then to the 8th-9th. Today, the expected delivery is now set for Friday. I am a Prime member and experiencing these delays makes me question the value of my subscription. It is disappointing that the delivery date keeps getting pushed back. My 3-year-old was very upset because her birthday gift did not arrive on time for Monday. Considering the significant revenue of $[redacted].87 billion generated by the company, I expected more efficient shipping services. Perhaps it's time for the company to consider establishing its own shipping services.

This is the third time you have mistakenly set up a second account without our consent. I contacted support two days ago because Prime was not working on our second TV. The representative fixed Prime on the second TV, but we received a notification yesterday welcoming us to a second account, which we did not request. We have already paid for an annual Prime account that should work on both TVs. We do not want or intend to pay for a second account. Kindly close the unauthorized second account and refund our card. Ensure that our one account is correctly set up on both our TVs. The account is under the name of Kenneth George. Thank you.

I purchased the Nest Thermostat (order # [redacted]-[redacted]) and booked the Amazon Pro Installer to set it up. However, upon opening the package for installation, it was the incorrect item. I have since reordered the correct item (order #[redacted]-[redacted]) and scheduled a new installation for this Monday. The installer now requires an additional $50 for the return trip due to the initial mistake. The seller and installer won't refund me since it was a Fulfillment by Amazon (FBA) product, stating that Amazon should handle the reimbursement for the inconvenience. I appreciate any assistance with this matter. Thank you.

I am having trouble logging into my Amazon Flex account. The app is requesting identity verification by sending a 4-digit code to my old number, ([redacted]), which is causing login issues. The app is instructing me to contact Customer Service about this problem. My current number is ([redacted]), which I have been using for my Flex account before. This is the first time I have encountered an issue with my number and identity verification. I urgently need to resolve this to start using the app for work, especially for deliveries today.

I purchased the "CNluca for ASUS ROG Strix GeForce GTX [redacted] Ti 8GB GDDR5 Advanced Edition VR Ready DP HDMI DVI Gaming Graphics Card" from CNcuca. The link in my order confirmation directs me to the "CNluca for ASUS ROG Strix GeForce GTX [redacted] Ti 4GB GDDR5 Advanced Edition VR Ready DP HDMI DVI Gaming Graphics Card." These are different cards, and I haven't received my order yet to verify if the wrong one was sent. I need guidance on the next steps to take if they do send the incorrect card. I want to know if I can request a refund or have the correct graphics card shipped to me by the seller. Thank you for your assistance.

Regarding Order# [redacted]-[redacted], the expected delivery on Friday, December 14, did not occur as stated. Following a conversation with Amazon, a new delivery date was noted for Monday, December 17, which was not fulfilled either. After reaching out to customer service and being advised to file an a-to-z claim if no resolution was reached in 2 days, I attempted to do so after a week of no update. However, I am unable to locate the "Problem with order" button as instructed in the guidelines under my orders. When viewing the order, the options displayed are "Track Package," "Return Item," "Share Gift Receipt," "Write a product review," and" Archive order." Your assistance in resolving this matter would be much appreciated.

I want to purchase a pack of 3 rolls of Scotch tape that fits into the dispenser. In the past, I easily bought this by clicking "buy now with one click." However, this option is no longer available, and it now prompts me to "subscribe now," which I assume leads to a Prime membership. I'm not interested in this as it seems pricey. The other choice is "add to list," but all I need is to buy a pack of 3 Scotch tape rolls without monthly subscriptions. I accidentally found a different type of tape that allows one-click purchase, but that's not what I need. I'm struggling with the new payment setup and have missed out on buying several items because of the complicated process. I tried calling Amazon, but it seems impossible now with a recorded message mentioning Amazon is not accepting calls, which felt frustrating.

Subject: Inquiry Regarding Discount for Order #[redacted]-[redacted] Dear seller, I recently purchased one Scentsy Washer Whiffs - White Tea & Cactus from your store for $18.00 through Order #[redacted]-[redacted]. Before completing the purchase, I noticed a pop-up message stating that I would receive a $4.00 discount if I checked out using my Amazon Prime Credit Card. I proceeded with the payment using the mentioned card but did not see the discount reflected in the final price. Upon reaching out to you, you mentioned that the Amazon Prime Card discounts are not under your purview and advised me to contact Amazon directly. However, after multiple attempts using Amazon's "Live Chat" feature to resolve this issue, I have not received the promised discount or the required 4-digit code via email. I kindly request your assistance in ensuring I receive the $4.00 discount as advertised for using my Amazon Prime Credit Card for this purchase. Your prompt attention to this matter would be greatly appreciated. Thank you for your help. Sincerely, Jacquelynne S. [redacted]

Hello, My business partner and I are both from Aruba and currently living there. We are in the process of incorporating our company in the USA. Our company will have a US address and phone number, and we plan to open both a business checking and credit card account in the USA. Our goal is to sell products on the Amazon.com (USA) platform using Fulfilled by Amazon (FBA) and are looking to set up a professional seller account. However, since Aruba is not listed as a registered country for Amazon sellers, we have some concerns. We are wondering if living in Aruba would prevent us from selling on Amazon.com even with our US business setup. Additionally, given that the Netherlands is listed as an approved country for Amazon sellers, we are curious if Aruba is considered part of the Netherlands due to its status as a constituent country of the Kingdom of the Netherlands. We ask these questions to clarify any potential issues before applying for a FBA seller account. In the event that Aruba is not considered part of the Netherlands by Amazon, we would like to know if there are any plans to add Aruba to the approved list in the future and how we can contribute to this process. We would also appreciate any guidance on who we could contact for further discussion. Thank you for your assistance with this matter.

Hello, I'm Adriana Tiso from Venezuela. I recently opened an Amazon account using my email [redacted] I asked family members in Georgia to pay for order [redacted]-[redacted] using gift cards bought at CVS Pharmacy and my aunt's Bank of America debit card ending in [redacted]. Their login from a different IP address may have caused security issues, preventing the order from shipping. I faxed proof of the gift card receipts to [redacted] but haven't received a response. The billing and delivery address on my Amazon account is [redacted] Woodiron Drive, Duluth, Georgia [redacted], associated with Teresa Torres and Alberto Rodriguez. I urgently need help resolving this issue to have the order shipped promptly for a friend to bring it to me. Thank you for your assistance.

Dear Customer Service, I am experiencing a significant problem with the Amazon delivery service to our apartment complex. The delivery person keeps marking packages as undeliverable due to a non-existent gate code requirement. Instead of utilizing the designated locker area with individual locks, they have resorted to leaving packages by the unsecured mailboxes, creating a theft risk. This reckless behavior could lead to the loss of valuable items and money if not addressed promptly. I reside at the Avila Apartments at [redacted] El Prado, Rancho Santa Margarita, CA [redacted]. I hope this issue can be resolved to prevent any further complications. As a loyal Prime member, I am concerned about the reputation and financial implications if this continues. I have limited edition items awaiting delivery, and I trust that necessary measures will be taken to ensure their safety. Thank you for your attention to this matter. Sincerely, Kim

Subject: Washing Machine Issue with Godrej 7 kg. Model Dear Manager, I am writing to bring to your attention an issue I have been experiencing with the Godrej 7 kg. Eon Allure washing machine that I purchased from Amazon, as per Invoice No. KA-SBLC-1[redacted] dated 11.02.[redacted]. The machine was installed on 24.12.[redacted] by your serviceman, Mr. Gurudatt Ballal. Shortly after installation, the machine started producing loud noises during the drying and spinning cycles. Despite attempts by the serviceman to adjust it, the problem persisted. I sought the advice of a mechanic who previously serviced my Whirlpool machine for 14 years, and he concluded that there might be an inherent fault with the Godrej machine. He recommended that I seek a replacement. Given that our previous Whirlpool machine served us well for 14 years, I chose Godrej to support local industry. I kindly request your assistance in providing a prompt replacement, as we rely on our washing machine for daily use. Thank you for your attention to this matter. Sincerely, S.Kailasnath

I was told that a refund was issued for my order number #[redacted]. However, after speaking with different agents, the information I received seems conflicting. I urgently need confirmation of the final refund message to be sent promptly. It appears that my money is being held up deliberately. I am disappointed with the conflicting information provided by the agents. I require this matter to be resolved immediately. I do not appreciate being misled and having promises broken. The refund was promised three days ago, and as of now, there has been no refund processed, which I find unacceptable. Your prompt attention to this issue is greatly appreciated. Email sent to: [redacted] on Jan 9 at 9:54 PM Subject: #[redacted]-[redacted] Dear Kevin, I am Brandon from Amazon Customer Service, and it was great helping you today. I can confirm that a refund of $17.56 has been requested to your credit card. Please ensure the item is returned within 30 days to avoid any charges after February 8, [redacted]. Your patience and understanding are valued, and we strive to ensure your satisfaction as our customer. Thank you for reaching out to us. Let me know if you need any further assistance! Best regards, Brandon S.

Hello, I am Matan Swissa. My wife and I used to have an Amazon account under [redacted], with phone numbers [redacted] and [redacted]. We recently closed this account. We need help with a $[redacted] purchase of a 'SuperOBD SKP-[redacted] Key Programmer.' The item is unused but not working. The barcode on the packaging is X001OGPN4X. On January 13, [redacted], at 10:55 AM PT, I contacted Amazon for help but was unable to get assistance. I spoke with a manager named Ayshia S., who was unhelpful and claimed no one above her could help. I believe Amazon should have a customer-friendly solution for situations like this, where customers accidentally erase their accounts. We hope Amazon can resolve this without us needing to involve outside consumer protection agencies. Sincerely, Matan & Adriana Swissa

Dear Sir, I am Jerry Huang from Taipei, Taiwan. I recently placed an order on Amazon for a 'Phonics Sing-Along Flip Chart & CD' as a birthday gift for my grandson. My first order number was [redacted]-[redacted] for a total of TWD 1,[redacted].00. Due to the website showing in Chinese, I encountered issues and had to contact Amazon customer service to rectify this. After reordering with the same product under order number [redacted]-[redacted], I faced delays and language barrier issues with the customer service team. Despite updating my address to English and providing all necessary information, I received incorrect responses and a refund amount of TWD [redacted].00 instead of TWD 1,[redacted].00. I have been communicating with Amazon's customer service since November 16th but have not received satisfactory assistance. The back and forth communication has been frustrating as I tried to resolve the matter and clarify the mistakes made. I am disappointed with the service provided by the Chinese Amazon customer service team and hope for a resolution to restore my trust in the company for future purchases. Thank you for your attention to this matter.

In October [redacted], I spoke with an Amazon Customer Support representative regarding a duplicate Amazon account that I had. The representative couldn't provide the solution I needed, so they referred me to TYDAN TECH, an LLC tech support company contracted by Amazon. Feeling confident in the referral, I contacted them and paid $[redacted] for lifetime technical support for my digital devices. However, recent interactions with TYDAN TECH have raised doubts about their legitimacy. I declined remote access when they claimed my PC was under attack. After some research, I believe I fell for a fraudulent service. TYDAN TECH still uses outdated contact information and claims Amazon endorses them. Be cautious if referred to them and verify their legitimacy before engaging.

Dear Sir or Madam, I would like to report a concerning incident that happened last night while my wife and I were out celebrating her birthday at The Chop House in Ann Arbor. Our Ring doorbell camera captured a stranger approaching our unlit front door, taking a photo, and quickly leaving without knocking. We immediately contacted the Washtenaw County Sheriff’s Department, who are investigating the matter. A deputy came to our home and viewed the video, assuring us they are searching for the individual. Despite the deputy mentioning a nearby Amazon package, we are still unsettled. My family is anxious, especially my kids who are now reluctant to sleep alone. I have a picture of the Amazon delivery, which was a birthday gift for my wife. I hope sending this to you as evidence can help in identifying the person in the video. I appreciate any assistance in resolving this unsettling situation. Sincerely, Jeffery J. Sattler

I have been wrongfully charged for an item I did not order. Subject: Your Amazon.com order of "Wild Republic Audubon Birds..." has shipped! Dear KSteward, Your Amazon order for the "Wild Republic Audubon Birds..." has been dispatched and is expected to arrive between Thursday, January 17 and Wednesday, January 23. Order Number: [redacted] Shipping Address: William Steward, [redacted] MILLS DR... Total Cost: $12.50 In case of any issues, you can return or replace items in Your Orders. Additional items recommended for you are also listed in the email. Please note, sales tax may apply to items based on the state's laws. You can access your invoice using the provided link. Kindly be informed that this email is for notification purposes only and not monitored for replies.

Dear Amazon, I am writing to express my frustration with the handling of Order #[redacted]-[redacted]. Despite my repeated attempts to cancel this order placed on December 5, [redacted], due to it not arriving in time for Christmas, I have encountered numerous hurdles. I extensively communicated through emails and phone calls, including multiple attempts at cancellation on December 10, 13, and 14. Although Amazon tried to contact the seller on my behalf on several occasions, there was no resolution. A conversation with customer service on December 20 yielded no results, and now I am informed that the order will only be canceled if there is no shipment confirmation by January 20. I have already procured the item elsewhere, and I am disheartened by the lack of action taken despite my persistent efforts. The thought of receiving the item and having to go through the return process is frustrating, especially considering the time and energy already invested in attempting to cancel the order. As a loyal Amazon customer for many years, this experience has severely tested my satisfaction. I hope to address this matter promptly. Thank you, Don Kennedy

Subject: Order Shipment Confirmation Dear Customer, Thank you for your recent order on Amazon.com. Your item has been shipped. You can view your order details using the link provided. Payment details are available on the order invoice. Estimated Delivery Date: Thursday, January 17, [redacted] - Saturday, January 19, [redacted] Shipping Speed: Express Payment Summary: Item Subtotal: $[redacted].50 Shipping & Handling: $6.25 Total Before Tax: $[redacted].75 Estimated Tax: $20.14 Order Total: $[redacted].89 If you require further assistance, please visit the Help section on our website. Thank you for choosing Amazon.com. For payment inquiries, contact Amazon Payments, Inc. at [redacted]. Please note, sales tax may apply based on the seller and state laws. Some items may be subject to California's Electronic Waste Recycling Act, with fees paid by the seller. For inquiries in French, please contact us at 1-[redacted] in Canada. Your feedback is appreciated. Thank you, Amazon.com