Amazon Customer Service Issues

I have contacted both Amazon and Zen Direct regarding an issue with my order of bunk bed futons. Despite being charged for 2, only 1 bunk bed was delivered. The situation worsened as the seller had already contacted the carrier before the delivery was complete. I have been trying to resolve this for a month but without success. The bunk bed that did arrive was in poor condition, with a damaged box and visible dents and scratches. Upon further investigation, I discovered that the missing bunk bed has been sitting in the warehouse since December 10th, unbeknownst to me. I have taken multiple pictures as evidence of the poor condition of the delivered bunk bed and have not been reimbursed for the missing one. I am seeking resolution and compensation for this frustrating experience.

On December 22, [redacted], I tried to purchase an ApexDesk EDR-[redacted]-Black ZT for my wife's Christmas gift. Although Prime promised 2-day shipping, this did not happen. I intended to charge the desk to my new Bank of America MasterCard, but encountered issues because my old AMEX card was on file. After a lengthy phone call and confusion, the order was split between my wife's AMEX ending in [redacted] and my Bank of America debit card ending in [redacted]. Two desks were delivered, but I only wanted one. My wife managed to get a refund from Amazon, but the credit was issued to her card. I would like the credit to reflect on her AMEX and the charge to be transferred to my Bank of America card ending in [redacted]. I can provide the card details if needed. The order ID for the desk I returned is [redacted]. Kindly contact me at [redacted] or via email. Thank you, Jim Russell.

Good Afternoon, I encountered an issue that may involve fraud and I am disappointed with the customer service experience. I received a text message for verification with an incorrect name, which raised concerns for me. When I called at 4:00 pm today, I spoke with Jannet, who initially identified herself as Jenna. She seemed to be intentionally delaying transferring me to the fraud department. In my city, some individuals are causing trouble for me, possibly due to a misunderstanding related to my work as a Security Officer. I suspect these individuals of changing my pin numbers and account details, a situation that now appears to have affected me at your company as well. When facing fraud issues, it is crucial that personal information like my address is not shared with unauthorized individuals. I simply want to confirm that my name is correct. Unfortunately, the first representative I contacted, Chris, abruptly ended our call. The problem arose when I attempted to verify my name through a text message. Despite various attempts, I could not input my name successfully. I have experienced fraud multiple times, resulting in financial losses. It is essential for your company to handle these matters professionally. I am requesting the contact information for the fraud department or for your team to reach out to me. I tried to provide my phone number to Jannet, but she refused to take it.

On December 23, my long-standing Amazon account was unexpectedly locked. Despite multiple calls to Amazon Customer Support and the assistance of a professional computer technician, the issue remains unresolved. Even after being promised a resolution within two business days during a call with Aina S on January 3, the problem persists. After receiving an email on January 5 stating that my password was changed per my request, I discovered that my account remained locked. Attempts to change the password were unsuccessful, resulting in continued inability to access my account. Repetitive emails from Amazon indicating a password change with no actual resolution have been received throughout the day. As a loyal customer of Amazon who values the service, I am frustrated with the lack of assistance provided. If this lockout matter is not rectified promptly, I will escalate it to Amazon's highest management levels to seek a satisfactory resolution and resume enjoying the service I have previously appreciated.

Good evening, I hope this message reaches you in good health. I am currently working as an Amazon Flex driver for a third-party company that operates with Amazon in the UK. I need some guidance from Amazon Flex support regarding two issues I am experiencing. Firstly, there seems to be a discrepancy in the pay rates after December 24th. Our manager has stated that the rates have reduced significantly, contrary to the belief that they were increased for the peak season. I would appreciate clarification on this matter. Secondly, I am facing problems with the mileage reimbursement from the company. They claim my mileage is negligible and are unwilling to compensate accordingly. I have diligently recorded my mileage on the app at the beginning and end of each shift. Is it possible to retrieve a detailed report of the mileage I have logged, including the specific areas I have worked in? Unfortunately, I was unaware of the need to track this information separately. The email linked to my account is [redacted] Thank you for your attention to these matters. I eagerly await your response. Best Regards, Jonathan McEwan

I am facing an issue with two Amazon electronic gift cards (codes: L7DA-BS8KEM-AVUW and XDPK-PHABKU-HHRU) as they show as already redeemed on another account. Tango Card Support explained that these cards were frozen by Amazon due to potential misuse during a security breach related to the Boeing Shape Up program. I am seeking clarification from Amazon why my gift cards were not frozen and how they are compensating customers affected by the theft of codes before implementing the freeze. Amazon should prioritize the security of gift card codes and customer accounts. I am disappointed with the lapse in protection and hope Amazon will take steps to issue replacement gift cards for the stolen value.

I keep getting emails from Amazon stating my password was changed and asking about a shipping address change for an item I didn't order. This isn't the first time this happened. I want my account closed promptly. My email is [redacted] After closing my account using my email, please refrain from sending any more ads or emails. - Keith L. Roberts

I bought 2 Fire Kids tablets on 11/21/18, but cannot register them due to an error message. Despite resetting the password, the issue persists. After contacting customer service on 1/8/[redacted], I was unable to register the devices even after 2 hours. Furthermore, I cannot access the correct Amazon account for myself, Heather. The representative mentioned I have two accounts under [redacted], one as Heather Weaver and one as Heather Thorne, with the "Weaver" account being empty and the "Thorne" account inaccessible. Additionally, the fire tablets are supposedly registered to a different account. I do not appreciate the time wasted and would consider taking the matter to Geek Squad at Best Buy if not resolved satisfactorily.

In December [redacted], I, Andrea Renz, discovered 11 unauthorized Amazon charges on my debit account. I promptly contacted my bank, and they temporarily reimbursed me while disputing the charges with Visa. Amazon confirmed the charges were fraudulent and acknowledged my compromised account, likely due to widespread hacking of Amazon accounts during that period. Yesterday, my bank debited my account for the charges as Visa denied the credit. They recommended I reach out to Amazon to coordinate resolving the issue. I possess all documentation from Amazon and the bank for your examination, but I am unable to attach them to this email. Could you provide me with an email address where I can send the documents for further review?

I recently received the Vitamix [redacted] blender (red) that I purchased as a Christmas gift for my sister. Although the item arrived on time, I noticed that the Pulse Button (chopping) functions the same as the Start Button and the Rotate Knob is slightly loose. This differs from my own 4-year-old blender of the same model, which is very durable. I am interested in replacing this blender, but I originally bought it for $[redacted] on Christmas Day, and the current price for the same model is $[redacted].98. I would appreciate your assistance in exchanging the item without changing the payment. Thank you for your help.

I purchased a KHC Mop Bucket Magic Spin Mop Bucket Double Drive Hand Pressure with Microfiber Mop Head Household Floor Cleaning in January. I requested a return on the 6th, and the return pick-up was scheduled for the 7th, but no one came to pick it up. I haven't received any updates or refund of Rs. [redacted].0. I have tried contacting customer service, but I have not received a response. Please advise on the next steps to resolve this issue.

My email is not working well, and I can't recall my password. I need to place an order urgently. Each time I try to log in, Amazon sends an email to fix the issue, but it never comes through. This prevents me from resetting my password as I'm not receiving any reset emails at all. My name is Tammy Nunemaker. Kindly contact me at my work email instead: [redacted], as my personal email, [redacted], seems to have issues.

I am experiencing unauthorized purchases on my previous Amazon account, which I can no longer access. Despite three unsuccessful attempts by customer service to resolve the issue, I continue to encounter problems. The account belongs to Richard Hodgson with the email [redacted] After creating a new account, my Kindle remained logged in, allowing me to purchase books. However, over a year ago, my Kindle stopped working, and being in the Philippines, I couldn't have it repaired. I recently noticed seven unauthorized transactions, each for $7.99 at the end of every month from 2-07-[redacted], for Kindle and Amazon digital items, which I did not initiate. These transactions do not appear in my new account, [redacted] I suspect someone has gained unauthorized access to my account. For security reasons, I believe it would be best to close my existing Amazon accounts and open a new one. If you can resolve this matter and potentially refund my money, I may need to close my bank account and open a new one. Thank you for your attention to this matter.

I purchased a Zibuyu cute girl's baby headband toddler band accessory from Amazon. Initially, I received a message saying my order was canceled, so I bought a similar item elsewhere. Surprisingly, the headband arrived 20-25 days later without any notice. Now, I want to return it, but the email stated that I need to handle the return myself. Furthermore, they plan to refund only 20% of the amount. I am willing to return it but this policy is disappointing. Please provide me with a customer care number to reach the Amazon office, or you can contact me using the number provided with the order. Kindly assist me in resolving this matter promptly. I look forward to hearing from you soon with a better solution.

I am experiencing issues with the delivery of two orders. The delivery team claims they are unable to contact me, but I have received no communication from them. I believe the delivery team is at fault for not contacting me and providing false reasons for non-delivery. I request a prompt resolution to this matter and ask for the ordered products to be delivered promptly.

Hello, I am writing on behalf of William Meeks at [redacted] account. I recently removed my corporate American Express card ending in [redacted] from my Amazon account, yet I noticed unauthorized charges for Amazon Prime ($[redacted].00) and Prime Video ($10.89). Could you kindly reverse these charges, refund the AMEX ending in [redacted], and process the payments on my personal card ending in [redacted] promptly? This matter is urgent as it may impact my job. Your immediate attention to this issue would be greatly appreciated. I apologize for any inconvenience caused and thank you for your assistance. Best regards, Kathleen Hayes

I received an email in October informing me that my account was canceled without any explanation. Despite this, I have been continuously charged the $12.99 monthly membership fee for Amazon Prime while being unable to access my account. After contacting customer service and receiving an email stating my account was canceled at my request, which is not true, I was only refunded one payment. I never requested to cancel my membership and believe I am entitled to refunds for all the months since September when my account became inaccessible. I kindly request a resolution to this issue promptly. If this matter is not rectified, I will have to involve my bank. Thank you. Sincerely, Zachary B.

What is the purpose of a PRIME membership? I was under the impression it was for 2-day shipping. When I signed up, that's what I was informed. Now it seems like Amazon is changing things like Verizon or Comcast. This is frustrating. My recent order of ear warmers said they will arrive between January 9th and 11th at checkout. If this is how long it takes with a PRIME membership, how long would it take without one - February?

On December 17, [redacted], I purchased 4 copies of the book "HEAVEN" by Ann Graham Lotz via Amazon. I used a $24.59 Amazon Gift Card and paid the remaining $2.05 with my Visa card. The order number is #[redacted]-[redacted]. However, the books have not arrived, and the $2.05 has not been charged to my credit card. I later ordered an additional book, which has been received. When contacting the Amazon third-party seller, they claimed the order number was incorrect. I am unsure if the books are on the way or if the order has been lost. Am I entitled to a $24.59 Amazon credit? As the order was time-sensitive and I no longer want it, I would appreciate clarity on this issue. Thank you.

I have noticed a browsing limitation on specific brands and suppliers, particularly Bandai Hobby products. Previously, I used to see over 10,[redacted] items in my search results, but now I am unable to view Bandai Hobby products from suppliers that carry them and ship to my country. I believe the best solution would be to remove this limitation or improve the search engine so it's not restricted solely to the U.S. It's essential to have access to all suppliers from Asia as customers are not only based in the U.S. This issue has persisted for six months and needs to be addressed as it was not a problem before.