Amazon Customer Service Issues

I placed order number [redacted]-[redacted] on 12/14 with an anticipated delivery on 12/17, containing 4 gallons of epoxy resin among other items. The rest of the items arrived on time, but monitoring the tracking showed the delivery date was pushed back to 12/28, then to 12/31, and later to 01/02. After contacting Customer Service Representative (CSR) Aman, who explained a payment issue, I stressed the importance of receiving the order by the 28th. Aman suggested it might come on the 29th. Following various conversations with different representatives including Mohit, Khuplal, and Minty, the delivery dates kept changing, causing frustration as my business relies on this material for an upcoming show. Despite attempts to expedite, the delivery was delayed until 01/02, even though the tracking showed the package was nearby. This experience with Amazon, usually positive, left me feeling misled and inconvenienced. Clear communication from the start could have allowed me to find an alternative solution if the delay was known earlier.

Hello and a premature Happy New Year! I am writing with a dual purpose. Firstly, I recently responded to a community query about an item I purchased and was appreciated for my help. However, months later, I received a negative unsolicited comment about the same item. After respondng calmly, I felt it was best to disengage as the conversation was getting negative. This experience has made my shopping less enjoyable, so I am considering deleting my Amazon account. I kindly ask for the deletion of my account without any further action or consequences. Everyone has the right to express their opinions freely. Thank you.

I recently ordered a toy box for my newborn, but it arrived missing several pieces. The seller agreed to the return but has not refunded my account despite my efforts for months now since October. The seller claims not to have received the item, but I have proof from FedEx that it was indeed delivered back to them. Here is an excerpt from the email for your reference: "According to our records, this was delivered on November 23, [redacted], at 4:15 PM. May we suggest you contact the recipient to verify this information." I am an Amazon Prime member and have been facing this frustrating situation. I hope to resolve this matter promptly to avoid similar issues in the future.

On November 16, [redacted], I ordered the [redacted] Barbie Dream House but received last year's model by mistake. After returning it to Amazon on December 18, [redacted], as confirmed by UPS tracking, I received no acknowledgement or refund. Despite the confusion with a new shipping code provided, I had already successfully shipped back the item. Additionally, I returned a duplicate replacement Barbie Dream House on December 10, [redacted]. Although I got confirmation of this return on December 12, [redacted], no refund has appeared on my gift card balance. It seems the refund for the first item is still pending. What steps should I take now to resolve this issue with Amazon?

I received a delivery notification that a package was received and signed for by someone named John, although no one in my household goes by that name. We've been loyal customers of your company and were expecting the package at [redacted] Ponderosa Dr. in Baton Rouge on December 28, [redacted]. Strangely, I was home all day, and my husband was home from work by noon. This situation is troubling as we always shop on Amazon under Ryan Kimble at our address. Our history of purchases with Amazon should verify our loyalty. We are eager to have the correct product delivered to us. Inconsistencies with the delivery process, such as erratic doorbell ringing, are concerning. Please reply to my email so I can supply the tracking number. Sincerely, Mrs. Kimble.

I experienced difficulty while trying to watch the UFC [redacted] fight. When attempting to view it, a blue error appeared on my TV screen. The message advised me to restart the device, but after doing so seven times, the issue persisted. Although the fight briefly displayed the Mendes match for about 10 seconds, it soon froze and displayed a loading icon before returning to the error message. I have successfully ordered fights via Amazon previously without any problems, and I have been a loyal Prime customer for many years. I am concerned about being charged for a fight I was unable to watch, especially since I had no trouble watching the highly anticipated McGregor fight. To support my claim of technical difficulties, I have captured a screenshot on my phone with the date and time visible. Thank you for your assistance.

I placed an order on December 17 for 2 items: a FIFINE USB Microphone and a Xiaomi Fitness Tracker. The package was marked as delivered on December 21, but I never received it. It seems to have been delivered wrongly or possibly taken by someone. I have always had someone available at my address. After contacting Live Chat Amazon.com on December 25, I was informed to wait for Amazon to investigate within 3 business days. Following up on December 28, I was advised to call back on December 31. Since the package has not arrived yet, I request assistance to either resend the items to J.M. Pecourt at [redacted] Westwood Avenue, Columbus, Ohio, ensuring proper delivery, or provide a refund.

I have been repeatedly charged on my monthly Sam's Mastercard by Amazon for various amounts such as $2.13 on 12/09/18, $[redacted].30 on 12/11/18, $13.85 on 12/16/18, and $46.88 on 12/18/18. I only recognize the $[redacted].30 charge. I am disputing all the other charges as I cancelled my membership months ago. I want these unauthorized charges to stop immediately. I have already informed my Sam's Mastercard to block any further charges from Amazon. The Amazon account was supposed to be closed months ago. I am requesting once more for the account to be permanently closed. I do not wish to have any dealings with Amazon going forward. Thank you. Rose K. Rodzan, ending in [redacted].

I am extremely disappointed and frustrated by the recent email I received from you, as shown below. It seems like there may have been a misunderstanding or misinterpretation. Your immediate clarification on this matter is greatly appreciated. Furthermore, I insist that my review is published exactly as I wrote it: Subject: MidwayUSA Men's Safari Jacket Khaki Large Rating: ★★★★★ Reviewer: Jeremy Vernon Date: December 23, [redacted] The jacket has a nice style and good construction. However, I found it peculiar that the buttonholes are positioned horizontally/sideways. Could you please explain the reason behind this design choice? When submitting reviews, please remember: - Focus on specific product features and your personal experience. - Avoid using inappropriate language or discussing shipment experiences. - Refrain from posting spam, advertisement, or irrelevant content. - Do not include external URLs or sensitive information in your review. Manipulating community content in any way is strictly prohibited on Amazon. Thank you.

Hello! I'm having trouble receiving the email ID needed to check and verify my password. Despite logging into my Amazon account, the issue persists. Could you kindly resend the email ID for my password? My email address is [redacted] My name is Seyed Ahmad Mir Mohammadi Az Ghandi. Thank you for your assistance. Best regards, Mirmohamadi.

Dear Amazon Customer Service, I want to express my frustration regarding the delay in receiving my mobile phone order placed on December 27th. The expected delivery date was December 30th, but as of January 1st, I have yet to receive my order. Despite assurances from two customer care executives on December 30th that the delivery would be made by 9 PM, the date was later changed to January 3rd after I spoke with a Customer Care Manager. This delay has caused my New Year gift for my wife to be significantly late, which is disappointing. I am questioning the reliability of your courier service and would appreciate answers to the following queries: 1. Why is it taking so long to deliver my order within a 10 KM radius of Cochin since it arrived on December 28th according to tracking? 2. Where did the order depart to after leaving Cochin on December 29th, and what is the current status? 3. Can you guarantee delivery by the updated date of January 3rd? This is the second time I have encountered such an issue, and I am unsatisfied with the service provided. Please provide an update and ensure timely delivery of my order. Thank you, Anoj Joseph

I recently bought digital GameStop gift cards. However, my account got locked, and they requested a fax from my bank with my billing details, even though my Amazon address matches my bank's billing address. I've used the same card for previous purchases, including a Google Play gift card and a GameStop email gift card less than 10 days ago. Despite Amazon supposedly calling me to authorize my order, I received no such call or voicemail. I tried to confirm the order through the automated system voicemail to no avail, as my account is now locked. I would appreciate Amazon improving their customer service for frequent buyers like me. Swift delivery of digital items within the promised 5 minutes, less strict policies to prevent frequent account locks, and a quicker resolution process (ideally within 48 hours) along with an apology would be greatly appreciated.

Dear Amazon Customer Service, I am currently residing in Chad, Africa, and have been experiencing payment issues with my credit card on your platform. Despite updating my phone number and contacting my credit card company multiple times, I am still encountering difficulties making purchases. On Dec 18, I attempted to place an order using a credit card ending in [redacted], which was declined. Subsequently, I updated my phone number on Dec 19 and successfully added $[redacted] to my gift card balance on Dec 21, proving the card is functional. Despite these actions, my orders continue to be rejected, and I was prompted to update payment information. Furthermore, on Dec 21, I received an email from Amazon stating unauthorized access to my account and requiring a password change. Suspecting that my efforts to update payment information appeared suspicious, I revised my phone number to a USA number. Despite these efforts, subsequent orders on Dec 23 were still declined. Despite my attempts and discussions with my credit card company, the issue persists, suggesting my card may have been blacklisted by Amazon. I seek your assistance in resolving this matter promptly.

Dear Amazon Support, I am encountering difficulties with my credit card payment on your platform while residing in Chad, Africa. Despite updating my phone number on Dec 19 and successfully adding $[redacted] to my gift card balance on Dec 21 to show that my card is functional, my orders are still being declined. I received an email on Dec 21 about unauthorized access to my account, which I believe was triggered by my attempts to update payment details. After changing my phone number with the credit card company on Dec 23, I made a test order which was also declined. On Dec 31, I managed to place an order using my gift card balance, which seemed to process correctly. Following the update of my phone number on Jan 1, I placed a new order for $[redacted], which has been acknowledged but not processed after 48 hours. Kindly assist in resolving this payment issue promptly. Thank you.

Hello Amazon Customer Service, I have encountered difficulties using my credit card to make purchases on your platform. Despite updating my contact information and confirming with my credit card company, I am still facing issues with payment processing. The situation became more complex when I received an email from Amazon regarding unauthorized access to my account, leading to a password change request. I suspect that updating my payment information triggered this security alert. In an attempt to resolve this matter, I tested the payment method by adding funds to my gift card balance, confirming the card is operational. However, subsequent orders continued to be rejected, prompting me to adjust my contact details to a US address with my international phone number. I placed a test order which was also declined. To proceed with my essential orders, I utilized my gift card balance successfully on December 31. Despite updating my telephone number to a USA one, I am facing delays in processing a $[redacted] gift card order placed on January 1. As of now, I am yet to receive any updates on this transaction.

Hello, I am reaching out regarding my experience with PostNord in Norway. I wanted to share my feedback about the challenges I faced with their service. Firstly, I found it inconvenient to be charged extra for the delivery of goods to a pickup location after already paying for shipping when making a purchase through Amazon. The designated pickup spot was difficult to access without a car. Having no alternative but to incur additional fees to change the pickup location was unexpected. Moreover, the links provided to relocate the pickup point were non-functional, leading to communication issues when trying to resolve the matter through calls and emails. Despite my efforts to reach out multiple times, the lack of response resulted in me not receiving the items before Christmas as planned. As the holiday has passed, I no longer require the products, assuming they are being returned. Consequently, a refund is expected, with any associated expenses to be borne by PostNord. After researching online forums and social media, it appears that many others have encountered similar issues with PostNord, prompting calls for boycotting their services. I am inclined to join this sentiment and advise reconsidering partnerships with PostNord to retain customers. The items purchased were two floof products. Thank you, P. K. Brændø

Dear Amazon, I believe there has been an error with my gift balance account. On December 19, [redacted], I was charged $39.36 for a 3-month Amazon Prime membership, which still hasn't been credited to my account. I have also noticed a recurring duplicate charge of $12.99 on my CitiBank credit card for the last two months, despite disputing and receiving credit for them. CitiBank has categorized this as a Merchant Generated Recurring Payment, making it difficult for me to remove. Could you kindly help me resolve these issues? Thank you for your assistance. Regards, S. N. Jackson

I fell in love with my friend's shoulder bag in red and ordered the same in four different colors. However, the red bag I received was of poor quality and nothing like my friend's. The shape, color, and material were all off. After requesting a replacement on Amazon, the new bag still did not match my friend's. Frustrated, I returned the product. I tried buying the bag again with a different Amazon account, but the quality remained subpar. Even after multiple replacements, the red bags I ordered were all disappointing. I am determined to find the same high-quality bag my friend has but have been consistently let down with the red ones. The blue bag, which was cheaper, was surprisingly great in quality, adding to my disappointment with the red versions.

I have been a loyal Amazon Prime member for quite some time now, and my membership fee is automatically debited from my account monthly. Recently, I've noticed an issue with Amazon charging and then immediately refunding the payment multiple times before finally deducting it correctly. Unfortunately, during the last payment cycle, after this repeated back-and-forth, my Prime account was unexpectedly closed due to a supposed issue with processing my card. I can assure you that my card is in good standing as it is used for various other monthly auto-debits without any problems. This abrupt termination of my account is frustrating, especially considering that I have never missed or had a payment rejected before. The insignificant amount in question ($13) leaves me puzzled as to why Amazon faced issues claiming the payment wasn't successful or that there was an issue with my card. I hope this can be swiftly resolved, as this situation was beyond my control. I am even willing to provide a bank statement for the day Amazon attempted to charge me, demonstrating that there were ample funds available. Kindly advise me on the necessary steps to reinstate my account without any implication on my membership history.

I purchased the RFID theft-proof tactical wallet lock from Colorcasa seller Michelle Dore on December 2, [redacted], with order number # [redacted]-[redacted]. This product has NOT BEEN DELIVERED and is showing in the system as delivered on January 4, [redacted]. When tracking the product, it shows the information: "Now expected from January 5 - January 10". I regret the delay in your package delivery. We are working with the carrier to reschedule your package and will inform you when it's ready for delivery. Please come back on Friday if you still haven't received it, and we will assist you. It was expected by Friday, January 4. Today, January 5, [redacted], I only need help with a refund for this product. I feel like I'm being scammed. I do not want this product or anything from this selling company. I thought Amazon did a study to know what kind of companies are using its platform for sales, and they had serious companies, but it's disappointing to come across these things. All I request is a refund of my money, as I had already requested to the seller. I reiterate I do not want anything else but a refund of what I paid and do not want anything to do with that fraudulent company.