Amazon Customer Service Issues

Order #[redacted]-[redacted] I rented the textbook "Android Boot Camp for Developers Using Java: A Guide to Creating Your First Android Apps 3rd Edition" on August 18, [redacted]. When I received it, the cover was torn in half lengthwise. The damage seems to have occurred before shipping as the outer packaging was undamaged, and the torn portion wasn't inside. Despite the torn cover, the book's usability wasn't affected. I didn't contact Amazon as it's difficult to reach a real person for help. I've rented many textbooks over years with more damage than this and didn't see the torn cover as a big issue. The book was returned on time in mid-December. Being notified on 1/28 about the claim, I find it unfair to be charged nearly $75 when the book can be bought new for $52 on your site. If this charge persists, I may direct students elsewhere and cancel my Prime and Amazon accounts. Contact me via email for further discussion.

On Monday, I had a conversation with a representative about upgrading to Prime through a promotion from Verizon/Fios. The representative, whose number is [redacted], guided me through a process on my MacBook involving purchasing Google Play gift cards and later iTunes cards. Despite a mix-up with the card types, the representative assured me that the funds would be refunded soon. However, I still see a $[redacted] charge on my bank account - $[redacted] for each gift card type. Verizon Fios confirmed that the Prime offer will be available to me later and they were unaware of the representative's actions. I am seeking assistance in resolving this issue to have the $[redacted] credited back to me.

Hello, I need assistance with returning a pair of Irish Setter boots. Amazon approved the return (order # [redacted]-[redacted]), but I am experiencing difficulties scheduling a UPS pickup. Last Friday, January 25, a UPS driver left a failed pickup notice in my mailbox, claiming an unsuccessful attempt. However, I was home and no one approached my door. Additionally, my driveway had fresh snow with no tracks or footprints, indicating no actual attempt was made. Despite filing a complaint and contacting the Allegany, NY UPS depot, the package was not collected on Monday or Tuesday as promised. I was assured it would be picked up today, Wednesday, but it has not happened as of 7:34 pm. I have not received any communication from UPS regarding these issues. I am dissatisfied with the service provided by my local UPS, and Amazon should be aware of this situation. Thank you for your help, Mark P. [redacted] Brown Rd. Cuba, NY [redacted] [redacted] [redacted]

Dear Customer Support, I recently encountered issues accessing my account on your website. In December, I purchased a new desktop computer. Last month, I faced difficulties accessing my account for no apparent reason, and it took quite some effort to resolve the matter. Now, I am frustrated as you have blocked my old computer from accessing my account. I have been a loyal customer, spending nearly $[redacted] this month alone, with various subscriptions like Audible, Prime Pantry, and Kindle books. I value my privacy and prefer not to deal with online security measures. I am upset with the login verification process, as it does not send me the necessary code to access my account. Please rectify this issue promptly, as I rely on accessing my account for my grocery shopping needs. I urge you to ensure that both my desktop computers can access my account without any further inconveniences. Thank you for your attention to this matter. Sincerely, AJ.

Subject: Inquiry Regarding Order # [redacted]-[redacted] Hello Amazon Team, I placed an order for a ViewSonic PA503S Projector on January 27, [redacted], and opted for the no-rush Prime delivery, expecting shipment within seven days. However, I was surprised to receive an estimated delivery window from February 15 to March 18. As a Prime member, I find this delay unreasonable for an in-stock item. Additionally, I was asked to follow up on the unconfirmed shipment, which I believe should be Amazon's responsibility. While I noticed the same item available with a delivery promise of February 11, I question why my order may take until mid-March to ship. I have not been charged yet, but as a Prime member, I value timely processing. Amazon should uphold its shipping guarantees for Prime eligible items. I kindly request clarification on the extended delivery timeline for my order and expect Amazon to address this matter promptly to maintain my satisfaction as a customer. Thank you.

General account issues Case ID [redacted] Open case: Amazon intervention required View case record Reply Close this Case [redacted] Feb 03, [redacted] 01:31 AM Please describe your issue. I purchased an item that is defective and not recognized by my computers due to missing drivers. I was instructed to return it for a full refund, including the shipping costs. I sent the package as directed, but I am unable to email the receipt to the provided address espanol-amazon. com. I need guidance on where to send the receipt and what steps to take next. I sent the shipping receipts but have not received confirmation. I followed instructions and sent photos as requested, but have not received any updates.

Two months ago, our account ([redacted]) was hacked and unauthorized transactions were made using a credit card ending in 70. We received an email from Amazon requesting information from the cardholder to unlock our account. Despite contacting customer service five times since mid-December [redacted], we have not received any assistance in resolving this issue. Amazon informed us that a specialist would be in touch within 24-48 hours, but we have yet to hear from anyone. This situation has caused a lot of frustration for us and our business partners. It has made us doubt Amazon's ability to handle such important matters. We need urgent access to our account as we have a defective item that needs to be returned. Furthermore, we were charged for a Prime subscription that we tried to cancel during the trial period, but couldn't due to the account lock. This delay has affected our business operations significantly.

On February 3rd, I ordered a Sunbeam Heated Blanket with 10 Heat Settings in the Full size Mushroom color. The listing indicated it was a single zone blanket with a single controller, which was what I required. However, upon arrival, I received a dual zone blanket with dual controllers. After contacting customer service and arranging a return, I was disappointed with the outcome. The representative couldn't confirm if the listing was inaccurate or if the wrong item was picked in the warehouse. This left me with no choice but to order a different blanket elsewhere. The replacement blanket was not only more expensive but also had a longer shipping time. Due to my disabilities, waiting for the new item in the cold weather aggravated my conditions. Additionally, I had to deplete my gift card credit, which I was saving for a Kindle upgrade, to cover the price difference. This whole experience has been stressful and disheartening.

We are an Amazon Home Services provider who agreed to install an in-ground basketball hoop for $[redacted]. Our technician began the job by digging the hole and setting up the j-bolts with concrete, with photos to prove it. The technician planned to return to finish, but his truck's brakes failed. When he tried to reschedule, the customer refused and mentioned contacting Amazon. Amazon asked for our side of the story within 72 hours. We responded in 48 hours explaining the situation, offering to finish the job, and presenting texts and photos. However, Amazon quickly informed us that they found another provider for $[redacted], deducting it from our payment for the incomplete job. Our dissatisfaction was expressed, but we are waiting for a further response from Amazon.

Hello, I signed up to sell in September. However, I encountered issues with my seller account when trying to list a product. After seeking help and not receiving a timely resolution, I chose to cancel my seller status. Despite this, I am still being billed monthly for the account since October, with a double charge last month. I reached out to Amazon multiple times through chat, with assurances of resolution and a confirmation email, but to no avail. My emails have gone unanswered, leaving me feeling lost. I have not utilized the seller account and request a complete refund.

I purchased two "[redacted] - Tappan Aftermarket Replacement Stove Heating Element/Surface Burner Receptacle Kit" from Amre Supply. After using them for only a few days, I experienced melting of the black box included in the kit, causing the wires to come loose. I am convinced that Amre Supply's product is of subpar quality as it melted so quickly. I am seeking to receive two replacement kits without having to return the faulty ones, as I firmly believe that Amre Supply should take responsibility for the product's quality.

Over a year ago, the Jefferson County Public Library added their website to my Kindle Fire, which worked fine until this week. When I tried downloading a book, I received an error message stating "Webpage not available - kindlelite://application/ net:ERR -UNKNOWN-URL-SCHEME." I contacted customer support and spoke with Bree and Akshay. Despite Bree promising to follow up today and Akshay suggesting a different browser (which isn't available for the library), I am left unable to access library books, making my Kindle as useless as a Nook. My experience with Amazon's customer service has left me dissatisfied, as they seem unhelpful and indifferent. I am frustrated by the lack of support, feeling like my issue won't be addressed. Although this might not be the right platform to address this, I couldn't find a proper channel to express my ongoing problem. - Betty W.

I have two Kindles, one for my wife and one for myself. Unfortunately, I left my Kindle on the airplane and reported this to the airline. They have informed me that they were unable to locate the Kindle (Stanley’s Kindle 1). I am concerned that someone might have found it and could download books on my account. Therefore, I need to close the account for Stanley’s Kindle 1. I still want to be able to purchase books on my Kindle 2. Please advise as soon as possible. Regards, Stanley J.

I recently experienced rude behavior from an Amazon delivery agent who refused to deliver to my address and insisted I pick up the package about a mile away. This is the first time I encountered this situation in Bashing, Kullu, H.P. The delivery occurred on February 8th around 12:30 P.M. The agent adamantly stated that he does not deliver to village addresses and even rudely suggested I complain against him. He also directed me to visit the office in Manikaran Chowk, Bhunter, H.P. I have never faced such behavior before with past deliveries that were smooth. I am considering discontinuing my business with Amazon.in due to this unpleasant encounter. Prior to this incident, I have been a satisfied customer. I kindly request a prompt response addressing this issue and taking necessary action against the insensitive agent tarnishing the company's reputation. Thank you. (I have saved a record of this incident for future reference).

Subject: Issue with Enjoybot Electric Scooter Under Warranty Dear Amazon Technical/Service Support, I am reaching out to seek assistance with my Enjoybot electric scooter, which experienced a malfunction while still covered by the warranty. The scooter, purchased on 6/15/[redacted] (Order# [redacted]-[redacted]), broke in half only a month after I started using it. On 7/18/[redacted], I contacted Enjoybot Customer Service and was informed that a replacement carbon fiber column would be sent to me for self-replacement, rather than having to return the scooter. Despite agreeing to this solution, I have not received any further communication from them despite my attempts to reach out via email. I am counting on Amazon's commitment to customer satisfaction to assist me in either repairing or replacing the scooter. It was disappointing for it to break so soon, and the lack of response from Enjoybot has been frustrating. Kind regards, John L. [redacted]

I set up an Amazon Seller account but haven't listed any products yet. Despite Amazon closing the seller account due to inactivity, I'm still being billed $39.99 monthly, which is frustrating. I want to ensure that I won't receive further charges, and hopefully, I can get a refund for the payment made in February [redacted]. Since I'm unsure of the exact date the account was closed, a refund for January might also be necessary. Thank you!

I have or had an Amazon Prime account, the number is either [redacted] or [redacted]. The only thing I bought on it was blue HID headlights. I'm unsure if anything else was purchased on the account or if it is still open. Currently, I am locked out of my emails and do not have access to my phone numbers to attempt to regain access. The email addresses associated with the account could be [redacted], [redacted], greensparkler69@gmail, or proache@icloud. I appreciate any assistance on this matter.

I recently reached out to Amazon customer service regarding my order. I placed the order on the 7th with an expected delivery date of today. However, after making the purchase, the delivery date was changed to tomorrow, which is an issue as I need the items urgently and will be traveling tomorrow morning. As a Prime customer, can I request same-day shipping for my order as it is over $35? I urgently need these items, so I would appreciate if you could check the status of my request. I am hoping for the items to arrive today. Thank you for your assistance.

I returned an item before Christmas, but I haven't received the credit for it yet. Amazon is billing me, claiming it wasn't returned. When I called Amazon two weeks ago, a representative assured me that I don't need to pay. I suspect the UPS package I used to return the item may have gotten lost. The item, a Michley Cotton Robe in pink, was sent in a small bag, not a box. It might have gone missing among the holiday rush of orders. I bought two kid robes, returned one due to sizing, and kept the other. The order number is [redacted]-[redacted], priced at $18.99, purchased on December 4th. My Amazon account name is Mohsen Sadeghi from Minneapolis, with the email [redacted] The previous Amazon representative handled the situation unprofessionally and did not resolve the issue. As a loyal Prime customer, I request a resolution and confirmation.

I initiated a chat with Associate Luis on 2/8/[redacted], which abruptly ended when my husband pulled me away from the laptop. The problem I need help with is that my Discover Card Bonus points are not visible as a payment option for my orders. I have evidence showing that I have at least $39 worth of points accumulated. My Amazon account was previously compromised, resulting in over $[redacted] of fraudulent charges. Amazon resolved the issue, but could you assist in resolving this current problem with my Bonus points? Thank you.