Amazon Customer Service Issues

I recently purchased 5-6 products on Amazon this month, but each product was returned to the seller without any explanation. I believe there should have been communication with the customer before returning the items. I have been a regular customer for the past 4-5 months and have never encountered any delivery issues. Despite reaching out to customer service in the last few days, I have not received a satisfactory resolution. I expect to receive all the products I ordered, or I will have to cancel all my orders and avoid using your site for online shopping in the future. I am looking for a resolution to this matter promptly.

Hello, I bought my Fire Stick approximately 14 months ago, and I have been very pleased with it. Recently, I encountered an issue where I am unable to view videos through an online course despite having sound. After attempting various solutions found through Google searches, I am still unable to resolve the problem. The videos were functioning properly initially, but now all I see is a black screen. Surprisingly, other video streaming services like YouTube, Prime Video, and Netflix work without any issues on the Fire Stick. I have tried restarting the device, but unfortunately, it hasn't solved the problem. Notably, the videos play normally on my computer and iPad. Any suggestions on how to fix this issue on my Fire Stick would be greatly appreciated.

The matter was virtually resolved earlier, but I wish to express my disappointment. Despite the issue being nearly addressed, I have decided not to continue my patronage with your company. The package I was anticipating today is now delayed by 4 days and has allegedly gone missing. When I requested a refund, Johnny initially placed me on hold and neglected my inquiry. Subsequently, another representative mentioned a 7-10 day wait for a refund. I find this situation exasperating. Your customer service is subpar, and there is considerable room for enhancement if you wish to maintain your customer base.

I recently received a Christmas gift from my daughter which I am trying to return but encountering difficulties. The item is from the UK and they are arranging a pickup from my daughter's location, however, they are unable to pick it up from her residence. Since I don't have the DHL account number, I can't drop it at a DHL location or have it picked up from my home. I kindly request the HUNTER company to provide their DHL account number so I can return the package to the UK. It hasn't been 30 days yet, and this situation is getting frustrating. Amazon's return service hasn't been able to help me. Your prompt assistance is greatly appreciated. Thank you.

I placed an order for a book in May [redacted] costing $13.88, which I paid for on my credit card on May 26. However, I noticed additional charges in May, June, July, August, September, October, November, December, and January of this year. I made payments in May, July, September, and October. How many times do I need to pay for a single book? I have not made any further orders and do not plan to in the future. My trust has been shaken, as I have always believed in people, which is why I didn't notice this issue sooner.

Yesterday, I lost my phone, which contained my banking information. I have been receiving numerous emails from Amazon.com regarding a password change request that I did not make. My name is Alexander L. I have had the banks change all my credit card numbers as a precaution. I want to inform you that someone may be trying to access my Amazon account. Please reach out to me via email at [redacted]

I recently encountered an issue with voice texting. Sometimes, the text comes out misspelled with incorrect words that I did not say. I was trying to claim a free sample from freebies.com after doing a survey. I used my Mastercard Emerald card, a prepaid card, which was charged despite a pop-up saying they don't accept prepaid cards. I was then notified by H&R Block that $2 was deducted from my account even though I did not authorize it. I want my card details removed from the website and this matter resolved promptly. It's frustrating not being able to reach a human for assistance. Amazon should prioritize customer support over automated systems. I hope to hear from a representative soon.

I made an order on 2-8-19 and paid extra for next day delivery on 2-9-19. The delivery van arrived at 2:00pm, but the driver couldn't find my package, implying it might be on another driver's truck. I find it odd that multiple trucks would have my package. Checking the tracking at 9:00pm, it falsely claimed the package was delivered at 8:51pm when I was watching till 9:30pm. I contacted Amazon, and Mary initially insisted it was delivered but later admitted it wasn't loaded on the truck. She assured delivery by 8:00am on 2-10-19, but it's 11:00am now, and still no package. I can't go out without the item, and I'm frustrated by the lies. Although the package has now arrived, being misled by both the delivery person and customer service makes me hesitant to use Amazon again, especially since I just joined Prime. I doubt Amazon will address this issue.

I'm having trouble accessing my account as I've forgotten my password and the answer to my security question. I need assistance with logging in, particularly since I'm unable to remember the phone number that ends with "85". I'm reaching out from Malaysia and would appreciate an international contact number that I can use. I've been trying to get help via email and the forgotten password option since January 24th, but haven't had any luck. It's crucial for me to regain access so that I can continue purchasing e-books for my new readings in the future. Please reach out to me on my mobile at +60-12-[redacted] for further assistance. My email ID is [redacted] Thank you for your help. Best regards, Steve Lam

Regarding the purchase of a RealMe mobile in November [redacted], we received a call from the local police station (Pimpri) on February 9th, with the detective department informing us of issues with the sale. They requested us to report to the police station on February 11th. We complied, submitting the invoice for the mobile as requested. At the station, we were notified of fraud in the sale as the IMEI number is associated with stolen items. The police instructed us to keep them updated and report as needed. This situation is severe, potentially impacting Amazon negatively if publicized. We anticipate prompt action, a response, a replacement for the mobile, and compensation for the distress we have experienced.

Subject: Concern Regarding Order # [redacted]-[redacted] Dear Sir, I am writing to address an urgent matter regarding Order # [redacted]-[redacted] for the Silverstorm [redacted] - 260W 13mm Power Belt File received this morning. The item appears to be used, defective, and potentially dangerous, as indicated in a letter from Mr. Keith Norman enclosed with the product. Mr. Norman returned the item to you on 2 Feb [redacted], and I have attached his letter for your reference. I am deeply troubled by this situation and urge your attention to the inspection processes for returned goods and reselling procedures. I expected to receive a new and functional Silverstorm [redacted] - 260W 13mm Power Belt File, not a second-hand, faulty item causing distress to both myself and my wife. We are now hesitant to order electrical items from Amazon. I kindly request confirmation of your revised procedures and assurances that this incident is rare. As a solution, I propose a goodwill discount on the item's price. Thank you for your prompt attention to this matter. Sincerely, J. Hall [redacted]

Hello Amazon Customer Service, My name is I. Jones, a loyal customer. Recently, on 2/11/[redacted], I ordered a Yoerm YR-T10 earpiece to replace my previous one bought in [redacted] under a different account. I'm contacting you not about the earpiece, but about difficulties canceling Prime on an alternate account. The associated email is [redacted] Unfortunately, I can't provide the required debit card for recovery since the account is softlocked. Consequently, I'm billed $13.11 monthly on the 9th for a service I can't access. The card ending in [redacted] is linked to the account, and I can provide more details if necessary. For further assistance, please reach out to me at [redacted] I apologize for any confusion in my message. I'm using GetHuman.com due to challenges finding your customer support email. Thank you.

Hello Amazon, I recently received an email notifying me that the email address for my Amazon account, [redacted], has been changed to "[redacted]" I am unable to access my account under [redacted] My Kindle account seems unaffected, and the phone number linked to it is Australian number +61 [redacted]09. Below are the details of the email: Sender: Amazon <[redacted]> Subject: Revision to Your Amazon.com Account Date: 11/02/[redacted] 12:21 PM Recipient: [redacted] Thank you for the assistance.

Order # [redacted]-[redacted] was placed on Amazon.in on 24th January [redacted]. The item was not delivered due to an incomplete address, even though the address provided was correct as I have received items from Amazon previously. Upon tracking the order online, it shows that the item was returned. After lodging a complaint, I was informed via email that the item will be re-sent. However, if sent through DTDC COURIER SERVICE, they do not deliver to our IFFCO Township, Bareilly (UP)-[redacted]. Amazon claims they are not responsible as the order was placed with a third-party seller through their website. Despite this, since payment was made through Amazon, they should be accountable for any issues. Unfortunately, contacting Amazon is challenging as they have not provided a working customer care number or email. In case of any fraudulent activity, I will be raising awareness on Twitter for such incidents by Amazon.in. - K J Pillai

Hello, I need your help with unauthorized purchases on my Amazon Prime Movies account. On December 8th, there was a charge for "Mission: Impossible - Fallout" under ORDER # D01-[redacted]-[redacted]. Subsequently, on January 27th, there was a purchase for "The Meg" with ORDER # D01-[redacted]-[redacted], and most recently, a charge for "The Predator" (ORDER # D01-[redacted]-[redacted]). I immediately secured my account by checking linked devices and enabling 2-factor authentication once I noticed the questionable activity. I do not share my Amazon account information lightly and took steps to enhance security, yet these unauthorized charges persisted. While I understand that the first charge may not be refunded due to the uncertainty of how my details were compromised, I am perplexed by the subsequent charges after reinforcing security measures. I have now reconfigured 2-factor authentication, requiring a pin for video purchases on all devices. Any assistance or feedback on this matter would be greatly appreciated as I seek resolution promptly. Thank you.

I ordered the Sennheiser MK 4 Digital Condenser Microphone from Amazon two weeks ago at a discounted price of $[redacted].99. Although initially out of stock, when it became available last Sunday, the order was canceled due to the supplier being unable to fulfill it at the price I paid. Amazon now lists it at $[redacted].99. This issue between Amazon and the supplier shouldn't impact me as the customer. I feel disappointed by the outcome, as I trusted Amazon to honor the purchase once the item was back in stock. The two-week wait caused me to miss other potential discounts on the microphone. I'd like Amazon to fulfill the order at the agreed price or provide a $70 gift card as compensation. This resolution would benefit both parties, and I'm willing to reorder the item and leave positive reviews. Thank you.

I received an automated email notifying me that my latest review is live with a link to view it. However, upon clicking the link, I encountered an error message: "Looking for something? We're sorry. The Web address you entered is not a functioning page on our site." Subsequently, when I tried to write a product review from the orders page, I received another error: "Sorry, you are not eligible to review this product. For more information, please reference our Community Guidelines." I have attempted to contact Amazon's customer review team without success. I came across this forum via Google and am hoping for assistance in resolving this issue. Email linked to my account: he***@hotmail.com Order number: ORDER # [redacted]-[redacted]

I am dissatisfied with the customer service I received today. I ordered 2 snorkel masks and one arrived broken. The color I wanted for a replacement was no longer in stock. The first customer service representative said he would refund the price paid and advised me to place a new order, then request a price adjustment. However, the new representative, Sayalli, refused to give me a price adjustment. It seemed like Sayalli did not understand the issue and even got the original order price wrong. I simply wanted a replacement mask without paying more. This experience with Amazon, through my prime account under [redacted], has been disappointing.

I worked with Intelli Struct LLC to create a website linking to Amazon, but I am unhappy with their business practices. The way they operate concerns me, and I feel misled by both Intelli Struct and Diverse Creations. I am considering legal action because the impact on my family has been significant due to these issues. I am seeking to recover my $10,[redacted] investment and would appreciate any assistance your company can provide to resolve this matter. My goal is to move on from this situation and get my life back on track without causing any harm to Amazon.

Hi there, I recently contacted Amazon Prime Customer Service regarding my expiring membership in 3 days. I inquired about any ongoing special rates, discounts, or promotions. Unfortunately, the representative I spoke with was unhelpful and dismissive. She insisted there were no discounts and that the Prime Membership is a "benefit" without any promos. When I mentioned there had been specials in the past, she seemed annoyed and abruptly asked if there was anything else she could assist me with. I would have preferred if she had consulted a supervisor instead of dismissing my inquiry, especially considering my loyalty to the service. Thank you.