Amazon Customer Service Issues

I am contacting you due to an issue with a large package delivery from Ontrac. The package was marked as "Delivered" prior to the scheduled date, but it was never actually delivered to my address. Despite clear instructions for the driver to call for access to my gated complex, no attempt was made to contact me. After reporting the incident, a driver showed up unannounced without the package and was unable to provide any information regarding the previous delivery. Ontrac mentioned that Amazon will issue a refund, but the driver's dishonest behavior is concerning. It appears there is a pattern of fraudulent deliveries, and a thorough investigation is necessary to address this matter. Ontrac has been unresponsive to my emails and needs to be held accountable for the theft. Thank you for addressing this issue promptly. - Rand Tracking number: C[redacted][redacted]

Since September [redacted], I have been attempting to receive two refunds on credited items. I was informed that I had won a $[redacted] online contest, but despite sending in documentation multiple times, I have not received the funds. Additionally, I returned two Fire tablets for repair, but one was sent back to me to be shipped to Seattle, where it was not accepted and sent to an East Coast repair center. Through tracking, I confirmed the item was delivered in September [redacted]. I have contacted Amazon representatives in various locations to no avail. One representative told me I needed double verification. This frustrating experience has resulted in wasted time and money on postage. Once my ear is clear from the doctor, I may resort to smoke signals for communication. Cheers, Alan J.

I made a purchase and the price displayed was $0.00. However, upon receiving the email confirmation, the details showed the following: Subject: Amazon Kindle eBooks | Your Account | Amazon.com Order Confirmation Order #D01-[redacted]-[redacted] Hi Pamela B., Thank you for your purchase. All your Kindle content, such as books and Kindle active content, bought from the Kindle Store, can be found in your Kindle library on Amazon.com. You can manage your books through your Kindle library. Manage Your Content and Devices Order Details Order #D01-[redacted]-[redacted] Placed on Tuesday, February 12, [redacted] Title: Next Door to the Billionaire (Bluebonnets & Billionaires Book 1) Format: Kindle Edition Sold by: Amazon Digital Services LLC Price: $0.99 Item Subtotal: $0.99 Promotions: -$0.99 Total Before Tax: $0.00 Tax Collected: $0.00 Grand Total: $0.00 Find out more about Kindle in Help. We look forward to your next visit! Amazon.com Recommended for you: Try one free with Audible 1. Norse Mythology - $22.99 2. Becoming - $30.99 3. Prediction Machines: The Simple Economics of Artificial Intelligence - $17.99 For the detailed receipt or invoice, visit the Order details page. Please note: This email was sent from a notification-only address. Kindly refrain from replying to this message.

I recently noticed recurring charges on my account from Amazon Music and Amazon Digital Services totaling $3.99 per month dating back to at least May 10th, [redacted]. Additionally, there seems to be a charge for Amazon Free Time Unlimited on July 25th, [redacted], which I do not recognize. I have never intentionally subscribed to Amazon Music or Digital Services, as my only relationship with Amazon is for shopping purposes. Despite having Amazon Prime, which I understand includes access to Amazon Music, I have never used this service. Thank you for looking into this matter. Sincerely, Tammy.

I encountered two issues with my recent order. Firstly, I purchased five paper items that are not taxed in my country, yet I was charged an additional US$25.74 in import taxes. I anticipate receiving a refund for this overcharge. Secondly, upon delivery, the shipping box was severely damaged due to exposure to water during transit. Three of the books inside were waterlogged and ruined. I am struggling with the return process due to the expenses involved in Brazil. A fair discount on the damaged items would be greatly appreciated. To address these unique problems, I am in need of personalized customer support. To expedite the resolution, I have provided images of the damaged shipping box for reference. I kindly request a refund for the excess import tax and a discount on the damaged items. I am eager to discuss these matters further with a customer service representative. Thank you.

1. It would be beneficial to have visible and accessible links on the website for customers to provide feedback and suggest improvements. This addition should be separate from the feedback received via email after a purchase. It is an essential aspect for customer engagement. 2. Amazon should offer a service tailored to individuals purchasing items like books for personal or educational use, such as teachers and students. Providing an option to sign up for an annual itemized list of purchased products with costs for tax deduction purposes would be highly valued by customers. I have provided two valuable suggestions for enhancing your company and its services. Perhaps you could consider showing appreciation by offering credit on my Prime account for future purchases. - M. M., PhD

I received a text notification on January 31, [redacted], at 4:03 pm claiming my package had been delivered to my front door. However, upon checking, there was no sign of the package. After contacting the Post Office, they confirmed that it was delivered to a different address. Despite assurances that it would be re-routed to me, I have yet to receive the package after four phone calls and a week of waiting. The latest update from the Post Office states that they are unable to locate the missing package and will not provide a replacement. I usually use Kindle, but I wanted physical copies of the books for my book club. The tracking information shows that the package, which contained two books including "The Red Address Book," was supposedly delivered to the wrong address on January 29, [redacted].

Hello, I am seeking assistance regarding a recent order placed with my father, Alan S., whose card was used for the purchase. After placing the order, my account has been locked. I have received an email directing me to unlock my account through the "secure document portal." However, each time I attempt to log in, I am notified that my account is locked for security reasons and to check my email for further instructions. Unfortunately, I am unable to access the portal to remove the hold on my order for delivery to proceed. It is crucial for me to receive these items within a limited timeframe as some are intended as gifts. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Sekani S.

On the 7th, I purchased shoe insoles for work. At checkout, I was offered a free trial of Amazon Prime for a month. Curious, I accepted it. Later, my card was unexpectedly declined when buying pizza due to a $13.77 charge for the “free” Amazon Prime trial. Upset, I checked my balance and saw the charge. I promptly canceled the subscription on Amazon's website. Despite having the service for less than a day, I only received half the refund. If I knew about the charge, I wouldn't have signed up. After contacting customer service, they assured me I'd receive the full refund. I'm still missing $6.88 on my card after receiving $6.89 back promptly.

I recently experienced a delivery issue with Amazon's new delivery service. A delivery person in an unidentifiable white vehicle threw my package onto my second-floor walkway, causing it to hit the ground twice. Thankfully, my neighbor retrieved and delivered it to me, but this behavior was very concerning. I have informed the manufacturer and been advised to reach out to Amazon about this issue. Furthermore, one of my packages is overdue with no specific delivery date given, only estimated dates. As a Prime customer, these delivery problems are disappointing. This contrasts with the reliable services provided by USPS, UPS, and FedEx. I hope Amazon addresses these issues promptly to maintain their reputation for excellent customer service. I believe it's crucial to highlight these problems before they escalate further. Thank you.

I'd like to suggest relocating your 2nd headquarters to Northern California, specifically in areas like Paradise and Magalia devastated by the Camp Fire. This region is in desperate need of jobs, and your presence there would be mutually beneficial. Consider the impact you could have on a struggling community like this. It's a win-win situation that could truly make a difference. Thank you for considering my idea. - Lisa W.

Two days ago, I received a package from Amazon Prime with batteries I didn't order. However, I couldn't access my account because my password wouldn't work. Despite trying to reset it and checking my email multiple times, I never received the verification code. Even after calling customer service and trying various devices, I faced the same issue. The support staff's instructions to log in were unhelpful as I couldn't access my account. They suggested waiting, but the problem persisted. Additionally, I noticed unauthorized credit card charges without the ability to review my orders due to not being able to log in. The proposed solution of filling out a form with a Government ID proof never reached me via email. It's frustrating that all the troubleshooting steps online require logging in, which is the initial problem I encountered.

I am currently facing difficulties setting up my seller account on Amazon. I possess all the required documentation to legally sell my health and coffee products as a new independent distributor. Despite providing various documents like my driver's license, business bank account information, and a business license from the State of Texas, I am unable to pass the verification process. Online sales are crucial for me to promote my products efficiently, especially on Amazon. Due to various circumstances, I rely heavily on online selling and digital marketing rather than traditional methods. I would appreciate guidance on the necessary steps to resolve this matter. Thank you for your assistance.

Bonjour, je m'appelle Madame Morellon. Je suis une fidèle cliente d'Amazon et je rencontre un problème. J'ai commandé un ensemble de baskets pour mon fils, mais la taille est trop grande. En demandant un échange pour une taille inférieure, le vendeur m'a proposé de garder le produit en me remboursant 5 euros. Cependant, l'achat initial était de 18.99 euros, donc je préfère demander un remboursement complet. Après avoir reçu une étiquette de retour étrange, je l'ai imprimée, mais la poste m'a informée qu'elle n'était pas conforme. On m'a dit que je devrais payer les frais d'envoi, ce qui s'élèverait à 25 euros, soit plus que le coût de la marchandise, ce qui est inacceptable. J'ai donc annulé le retour car je refuse de payer 25 euros sans garantie de remboursement. J'ai contacté le service client par e-mail le 8 février et on m'a assuré un remboursement avec un bon de 5 euros, mais je n'ai toujours rien reçu.

I submitted a complaint to A to Z, but they rejected my claim without providing a reason. I'm frustrated with the whole process. When the product arrived on January 26, [redacted], I noticed red flags - including the serial and model number written with a sharpie pen. Despite concerns, I proceeded to set it up as directed. However, I encountered issues where the product was not recognized by the computer, stating it was not connected to the USB port, even though everything was in order. I reached out to the seller on January 31, [redacted], who requested photos of the problem. After multiple attempts, the seller did not provide the necessary support for a refund. Turning to A to Z for assistance, I filed a claim. Subsequently, the seller tried to persuade me to cancel the claim to arrange a return, which eroded my trust. Now, my claim has been denied, despite my efforts to return the defective product promptly. I seek a refund of $[redacted].99 and expect a fair resolution from both Mophorn and Amazon.

I would like to extend my Amazon Prime membership to my wife. Could you kindly provide detailed steps to guide me through the process? As a senior individual, I truly appreciate all the assistance I can receive. Kindly reach out to me at [redacted] or via email at [redacted] A prompt response would be highly valued as my wife is eager to make purchases using her separate charge account for personal expenses while I handle primarily business-related transactions. Should you require any additional information, please do not hesitate to contact me using the provided phone number or email address. Thank you for your understanding.

Last month, I believe someone from Russia accessed my gift card balance illegally, resulting in the money being taken. Upon contacting Amazon, the issue was investigated and the funds were restored. However, today I realized my balance is back to zero despite adding money recently. The missing gift cards were in the amounts of $30 added on 2/8, $5 added on 2/5, and $10 added on 2/1. I am concerned about why this is recurring and how they gain access to my funds. I remember last time my email was changed temporarily by the hacker. This time my email remains the same, but I am unsure if it was tampered with. I had deactivated my Prime membership after the previous incident to ensure my account's safety. I'm worried about the security breach and would appreciate updates on the situation. I plan to reach out in a few days if I do not hear back.

I am disappointed with my recent order experience. I placed an order for a Stranger Things book that was supposed to arrive on Sunday, February 10th, but it didn't. The following day, I received an email claiming an unsuccessful delivery attempt, even though I was home all day and no one approached. When I called, they said it was lost and that the email was a mistake, which was frustrating. They assured a replacement within a day, which I received along with a $10 credit. However, I got a second copy later. Now, they want the first one back, alleging I was told about the return requirement when that wasn't the case. I will return it, but it's upsetting to be misled repeatedly. I value honesty and expect better from your service. Focus on integrity in handling customer issues. - Isabel H.

Hello team, I am Suraj Kanojia. I recently purchased a Jaguar perfume from Amazon. Unfortunately, the outer cover was completely broken upon delivery. This isn't the first time this has happened, as a previous purchase of Jaguar Classic Black also had a slightly broken outer cover. It is disappointing to receive goods this way, especially when they are fragile items like perfume bottles intended for gifting. Additionally, I experienced issues with an iPhone 7 Plus 128GB that I purchased from Amazon. The phone started overheating and eventually switched off within a month of use. After attempting to charge it with no success, I had to take it to a service center, where they recommended a phone replacement. As a middle-class individual, investing in a ₹60,[redacted] phone is significant for me, and the quality of products is crucial. I am hoping for a solution regarding the broken perfume cover and improvement in product quality. Kindly assist me in resolving these matters.

As a long-time Amazon Prime subscriber and occasional book seller on the platform, I recently encountered an issue with accessing my seller account due to inactivity. Despite multiple attempts to resolve this problem, Customer Service was unable to assist me properly. I even received conflicting advice such as needing a different browser, which did not solve the issue. After several frustrating phone calls and fruitless attempts to re-register my seller account, I have made the decision to cancel my Prime membership due to this experience. I am disappointed with the level of customer service provided. I would appreciate it if my seller account could be reinstated without further complications or unnecessary steps, as this might influence my decision to reconsider renewing my Amazon Prime subscription. Thank you for your attention to this matter. Best regards, H. Dundas