Amazon Customer Service Issues

Dear Mr. Bezos, I am writing to suggest Stamford, CT-White Plains, NY for Amazon's HQ2 following the cancellation of the NYC plans. This region boasts highly educated residents, exceptional schools, proximity to major cities, and top-notch medical facilities. There is ample open industrial space perfect for a new campus. My employer, CareMount Medical, a leading medical group with over [redacted] doctors and [redacted],[redacted] patients, is eager to collaborate with Amazon on innovative healthcare solutions for the community. Your visionary approach to shaping the future and commitment to improving the world are truly admirable. While I understand this is a unique request, I sincerely hope you will consider our area for the new headquarters. Warm regards, Rafael A.

On February 1st, [redacted], I received an offer to purchase the book "Our Little Lies" for $1.49. I believed it was a book my husband could read on our Kindle, so I proceeded with the purchase. Our credit card was charged the $1.49 accordingly. However, upon attempting to download the book on our Kindle, I encountered difficulties locating it. I then tried using my phone, which was used to place the order but faced issues signing in with my email and password. Despite attempting the password I typically use for Amazon, it was deemed incorrect. I also attempted the "forgot password" option with no success. Any guidance on how to successfully download the book and confirmation that I can read it on the Kindle would be greatly appreciated. Thank you. - Helen P. The order number provided in the email is DO1-[redacted]2-[redacted].

Subject: Resolution needed for account issue To Whom It May Concern, I am experiencing ongoing issues with my account that have yet to be resolved by your team. Over time, I have had three email addresses linked to my account: [redacted], [redacted], and my current one, [redacted] However, the first two emails are no longer valid. I recently tried to return an HD antenna received yesterday due to compatibility issues with my older TV and wanted to exchange it for Rabbit ears. Unfortunately, during the return process, I encountered difficulties logging in as one of my old email addresses is still associated with my account. This situation is becoming frustrating, and I urgently require assistance to rectify this. Please update my email information promptly. My details: Name: Stacey J. England Address: [redacted] South [redacted] Rd., Gans, OK [redacted] Billing Address: PO Box [redacted], Sallisaw, OK [redacted] Phone: [redacted] I look forward to your swift resolution. Sincerely, Stacey England

I’ve been a loyal Amazon customer for as long as I can remember. I appreciate the quality products and service they provide. However, I’ve recently encountered issues with more than one of my orders. When I tried to contact customer service via phone and the app, I faced difficulties navigating the automated systems and expressing my concerns effectively. One order placed on February 12th was marked as delivered on Thursday, but I haven’t received it. I needed the item for an upcoming trip on Tuesday, which is now inconvenient. Another order placed on December 2nd for lights turned into a nightmare. The first set didn’t work, and after ordering a replacement set that also failed, I reached out to someone via email. Although I was promised a full refund, I only received a refund for one set, leading to confusion and frustration. The lack of clear communication and resolution from Amazon customer service has left me highly disappointed. If these issues are not adequately addressed, it may lead me to reconsider future purchases on the platform. The difficulty in obtaining satisfactory customer service support has been a major source of frustration for me.

Hello Christine, This is Ryan from Amazon Escalations Team. It was nice speaking to you and John. Following our conversation, I have canceled the Prime subscription on your inaccessible account and processed a refund for both £7.99 charges. The refund should reflect in your bank account in 3-5 business days. After the refund is completed, I will deactivate all cards and addresses on the account as requested. It may take up to 24 hours for the account to close entirely. If you encounter any further issues, feel free to contact us for assistance. Have a great weekend! Kind regards, Ryan

I have contacted you about this issue before but have been unable to reach anyone. I forget to call or am put on hold and end up having to disconnect the call. I loaded a gift card onto my account and noticed the balance displayed in the top left corner said it was unredeemed. I proceeded to place the items I wanted in the shopping cart and went to check out. After going through the shipping options and confirming the address, I encountered an issue finalizing the purchase. I attempted this three times and even checked the orders section in my account, but nothing was ordered. I then signed out and tried starting from the beginning, even selecting my items again since the shopping cart was empty. I have been trying to resolve this for over a month now to retrieve my $50 and place an order. Today is the day I hope to have this matter resolved after facing difficulties due to a disappearing balance and inability to place orders. I will try to contact customer support again today, but I'm hoping for a prompt resolution due to the long duration of this issue causing frustration. I appreciate your assistance and hope to receive a response soon. Apologies for any confusion in my message.

I am a writer with four books now available on Kindle, currently working on another. I have previously recommended various writers, including poet James Hatch. I am James A. Fragale, reachable at [redacted] Recently, a tech-savvy individual searched for my books on amazon.com, finding all four of my works on Amazon/CreateSpace/Kindle, and made a purchase. However, it seems that the feature allowing customers to search for my books by typing in my name has been blocked. As a dedicated writer and Amazon user, I kindly request for this feature to be unblocked so that readers can easily find my books by searching for my name, James A. Fragale. I greatly appreciate your assistance and support. Looking forward to hearing from you soon. Thank you.

Upon returning from a trip, I discovered that my Solgar Wheat Germ Oil bottle had arrived broken. The glass bottle's entire bottom was detached. My housekeeper placed the package on my husband's desk while I was away. I have a photo of the damaged item. I would like guidance on how to properly wrap the broken bottle for return without any costs involved. I am requesting a full refund or a replacement bottle that will hopefully arrive intact. Thank you.

Subject: Urgent Follow-Up Needed for Replacement Item Hello, My name is V. Chandrasekaran, and I recently purchased two DFS rotating color-changing lights with order number [redacted]-[redacted] using my HDFC credit card. Unfortunately, the items received on 27.1.19 were defective, and as a result, I requested a replacement. The defective items were collected by your delivery executive on 28.1.19. I am concerned as it has been over 20 days since the return, and I have not received any updates on whether the replacement items have been shipped. As I paid the full amount for the order, I kindly request expedited action on this matter. If there are further delays, I would appreciate a refund to Amazon Pay. I have always valued Amazon's customer service and made numerous purchases through your platform. I trust that this issue will be resolved promptly. Thank you for your assistance. Best regards, V. Chandrasekaran

I recently made a purchase for a motion sensor light that has not been delivered to me yet. According to UPS tracking, the item was delivered, but I have not received it. After contacting Amazon, I was informed to wait another 36 hours for it to possibly show up. Unfortunately, it has not arrived, and I was assured that I would be contacted if it was located, which has not happened. I am requesting for the light to be resent to my address at 15 Kenneally Boulevard, Gladstone, MI. I specifically asked Amazon Customer Service to make a note on my account that all packages should be placed inside our walk-in garage door located at the front. Since I cannot continue the conversation through chat due to my teaching responsibilities, please reach out to me at [redacted] and ask for Cathy Sjoquist regarding this matter.

I've recently noticed that Amazon Prime DDA POS has been charging my checking account about $13 every month since May [redacted]. I reached out to Amazon online and they informed me that I don't have an Amazon Prime account associated with my details. I am puzzled about these charges as I did not knowingly sign up for Amazon Prime. I would like a full refund for all the charges made. It seems possible that after making an online purchase, Amazon might have automatically enrolled me in Prime, assuming I wanted to be a member. However, I have not utilized any Amazon Prime benefits since my initial purchase. I am not comfortable with automatic deductions from my account by an online service. My bank account has been frozen due to these suspicious charges, and I need assistance in resolving this matter.

Hi Amazon, I received a package this morning that I did not order, which was delivered to the wrong address and got wet from the rain. It was charged to my Prime credit card, which I have not used since last October. I contacted Amazon on Friday, February 7, [redacted], regarding unauthorized charges on my Bank of America credit card, and I appreciated the assistance from your customer service representative, Mike. I've since contacted Synchrony Bank to get a new card and changed my account password. Thanks to an email from Amazon, I was aware of the items ordered on my account, and I appreciate that they were stopped before shipping. If needed, please contact me regarding the Prime Store card. The order ID number was [redacted]-[redacted]. Thank you, Frank McCool

Order: [redacted]-[redacted] I am disappointed as it is now after 4:00, and my order, along with three others, scheduled to arrive today, has not even been marked for delivery. I opted for one-day delivery on Friday the 15th to ensure my floor tiles would be here by the 18th. It is frustrating to have waited for this delivery, especially after rearranging an entire room over the weekend and disconnecting my computer system this morning to prepare for the tiles. I have work tomorrow and am anxious that my project might not be completed on time due to this delay. Despite paying extra for shipping and having a Prime subscription, I see no progress on my orders. I could have chosen another retailer guaranteeing delivery by tomorrow, but I chose Amazon for the promised delivery today.

I had 5 parcels ready for UPS pickup on 2/18. Despite organizing everything myself, including finding suitable boxes, securing them, labeling, and preparing RMA with tracking numbers, UPS failed to collect the packages. As a low-income disabled senior, this process was particularly challenging, especially considering I needed all the items in the orders. I spent hours in the snowstorm, only to find UPS labels in my mailbox after UPS failed to pick up. The carriers' drivers seem to ignore instructions on labels, causing frustration and wasted time with every order. This experience has made me consider canceling my Prime Membership.

I was looking at book prices on Amazon but did not make any orders. However, I woke up to an email this morning that appears to be an order confirmation for an item I did not purchase. I need this order to be cancelled as soon as possible. Please confirm with me once this has been done. --- Hello, Thank you for shopping with our online store. We appreciate your business. However, there seems to be an issue with your recent order. Please contact our team at 1-[redacted] within 24 hours if you did not make this purchase or if you believe there has been unauthorized access to your account. Otherwise, you can disregard the email and await any deliveries. If you have ordered multiple items, they may arrive in separate shipments. Details will be sent in individual emails. The expected delivery date will depend on the shipping method selected during checkout. Thank you for your patronage. We value your business and hope to assist you again soon. Best regards, Product Support Team

Hello everyone, I am experiencing an issue with an order placed 14 days ago. The status shows it was delivered and signed for by an unknown individual, not me. I have reached out to customer support but have not been able to resolve this matter. Initially, I was offered a replacement or full refund a week ago, as confirmed in two emails from your team. However, after no progress with the order status, I followed up. Unfortunately, the customer service agent stated they could not authorize any action. I would appreciate any updates on the investigation into the missing package or the status of my request. The order in question is a gaming MSI laptop valued at over $[redacted] purchased on February 4th, [redacted]. Your assistance is greatly appreciated. Thank you, A.

I have been trying for 2 days to apply for an Amazon Rewards Card to enjoy a discount on my order. Despite my efforts to get assistance and submit my application for the standard credit card offering points, I faced difficulties. I received a call from an individual named Eduardo, who had trouble communicating in English and disturbed me at 1 AM, disrupting my sleep. This was an inappropriate time for a call, and I didn't receive the needed support. Despite the guidance from a lady from the Philippines and my tech-savvy Belgian friend, we were unable to resolve the issue with the provided password numbers. In the past, I never faced such challenges when interacting with your U.S.-based team. It is disappointing to see Amazon's customer service decline. As a professional artist and former college teacher, I value efficient service.

Hello, I am encountering difficulties while attempting to list an item for sale. The ASIN is B07MTRJVFM and the SKU is 2J-2DX6-THJ8. This item has been flagged as forbidden on our account, resulting in a violation notice. We have carefully reviewed the guidelines for listing in the Toys category on Amazon, as well as the specific rules for Fidget Spinners. Despite listing the product for ages 13 and above and ensuring it does not resemble a throwing star or pose any harm, we are puzzled by the issue. We believe that since it is targeted for ages 13 and up, it may not necessitate compliance with ASTM F963 - 17 or CPSIA regulations. However, we are open to having the product inspected to ascertain the reason for the prohibition. We are eager to relist the item but are wary of breaching rules again. Any assistance would be greatly valued. Thank you.

Order # [redacted]-[redacted] was set for delivery on 2/16/[redacted], but was mistakenly delivered to the wrong house. After contacting Amazon Customer Service and locating the package, it appeared in the entryway the next day. The replacement order was canceled as advised. Subsequently, despite efforts to prevent another delivery, the replacement arrived, and the delivery person, Rye, was informed of the situation and the package was returned. This experience has been frustrating, and my trust in Amazon is now in question.

Order #[redacted]-[redacted] was placed on Feb. 8, [redacted] for a total of $48.83. Despite being scheduled for delivery on Feb. 9, the carrier reported the order as lost. After waiting a few days, I requested a refund. Instead of a refund, Amazon sent me return shipment labels. I simply want a refund for the lost order, not return labels. Despite alerting Amazon to the issue, I received no response. I kindly request a prompt refund of $48.83 to resolve this issue quickly. I have postponed placing another order until this matter is resolved. Thank you for your swift attention to this matter. Best regards, M. Brown