Amazon Customer Service Issues

Hello, I recently made a purchase for my daughter on Amazon, though I typically don't shop online. Upon checking my bank card, I noticed a negative balance due to a charge of $14 for Amazon Prime. I am puzzled as I don't have a computer or use the internet, and I have never subscribed to Amazon Prime or ordered anything through Amazon. I am reaching out to inquire about canceling this charge and possibly receiving a refund as I have not utilized these services. I attempted to contact Amazon but faced a lengthy wait time. The last time I made a purchase on Amazon was over a year ago. I apologize for any confusion, and if needed, my contact information is [redacted]. Thank you for your assistance.

I received a call from a person claiming to be an Amazon employee from Gauhati, informing me that I had won a Tata Safari car as a prize. They requested an 8,[redacted] registration fee, promising me an amount of 12,80,[redacted] if I didn't want the car. They provided contact info, Aadhaar, bank details, and job information, pressuring me to deposit the money. Despite complying, I have yet to receive the promised money. I even spoke to a senior executive who further convinced me. The employee's name is Sonu Prajapt, and their ID is [redacted]0. I'm confused and worried if I have lost my money. I seek assistance in resolving this issue and recovering my funds.

I am Carmen Carey. I placed an order a month ago scheduled for delivery by January 27th. Upon seeing the email about an incorrect address, I promptly contacted the post office for same-day retrieval but was advised to call back the next day. Before I could do so, I received a call stating my package was being returned to the sender. Difficulty in reaching you caused frustration, leading me to give up momentarily. After discovering the appropriate contact method, I realized emailing was necessary. Following the return of my item to your headquarters, there was a lack of communication from your end. This situation has left me angered as my package is already paid for, and I urgently require its delivery.

My email address for the account is [redacted] On February 17, I purchased the Conair Fabric Defuzzer - Shaver in white, which arrived on February 18. Unfortunately, it was defective. Yesterday, I completed an online return form, printed and mailed it back. This method has always been successful for me before. Today, I unexpectedly received the Lasko [redacted] Ceramic Portable Space Heater with Adjustable Thermostat as a replacement for an order I made on October 7, [redacted]. This is puzzling because returning an item ordered so long ago should not typically occur, and the system should have flagged this. Additionally, the system created an extra order for the same space heater that I didn't add to my cart. Now, I have two unnecessary heaters and potentially won't get credit for the replacement I sent back. I had only requested a replacement. How should I proceed?

I recently placed an order on Amazon and participated in a survey. However, I unexpectedly received a cheap watch as a gift, which I did not order or sign up for. To my shock, $[redacted] was charged to my bank account without my authorization. Despite receiving an email with an order number and a cancellation notification, I did not enroll in any membership program. This situation is unjust, unlawful, and unacceptable. I urgently need to discuss this matter with a manager or file a complaint with the Better Business Bureau. Nicholas Hardin, I have received an email regarding the cancellation of a watch order that I did not place. The email provides details such as the purchase ID, order date, and cancellation date. If you need to contact me, please do so via email at [redacted] or [redacted]

I have ordered a sausage maker, and the set arrival date was January 31st. My money has been taken, and I've requested a return because Amazon claimed they lost my package. This is the second time I've asked, and still no reply or refund. I cannot believe Amazon would do this. I have lost confidence in your site and feel cheated. I want my money refunded. Why do I need to keep requesting Amazon for a refund when it's your responsibility to ensure my delivery reaches me or my money is returned? It is disgraceful that I have to ask your site for a refund because you cannot fulfill your end of the deal. This needs to be public knowledge. People should be aware of the low level of tracking and responsibility your site provides.

I am experiencing an issue with my book reviews not being published. Despite not having personal connections with the authors and ensuring that my reviews comply with guidelines, several reviews have not appeared on the site. These are the reviews with their respective submission dates and titles: "Labor of Ove" by Cara Malone, submitted on 2-11-19, titled "Wonderful!"; "More Than a Feeling" by Melissa Tereza, submitted on 1-17-19, titled "Enjoyable"; "Two Shades of Blue" by Sydney Gibson, submitted on 2-19-19, titled "Outstanding!"; "Artist Free Zone" by Annette Mori, submitted on 2-19-19, titled "Wonderful, Amazing, Beautiful"; and "Just Married" by Natasha West, submitted on 2-20-19, titled "Sweet story". My review name is "the old one". I encountered a similar issue about a month ago, and after contacting customer support, that review was eventually posted. Could there be an error on my part? Is my account possibly flagged for some reason? Any assistance you could provide in resolving this matter would be greatly appreciated. I have a Prime Account. Thank you.

Good morning, I am writing to address a concern regarding my Amazon Prime membership. I have noticed that I am being charged $13.15 on one of my credit cards for the membership, despite always using my debit card for orders. I did not authorize this charge on my credit card. Additionally, when attempting to cancel the membership, I am informed that I do not have one. My name is Brenda Pabon Ortiz, and I would appreciate clarification on this matter. If I am being charged for a membership, I should be able to see it reflected in my account and have the option to cancel it as needed. I can be contacted via email at [redacted] Thank you for your assistance.

I reported an issue yesterday, and upon checking my order again at home, everything was there. I now would like to close my case. Here is the chat from yesterday: Initial Question: It shows I picked it up on Monday, but that was not the case. Shipped with Amazon Tracking ID TBA[redacted]00 03:53 PM PST KUMARI(Amazon): Hello, my name is KUMARI. I'm here to assist you today. Good afternoon, Tomasa. How are you? 03:54 PM PST sadiya(Amazon): Hello, my name is Sadiya. Please allow me a moment to review the previous correspondence. 03:56 PM PST Sadiya: Just to confirm, you have not received the package, correct? 03:57 PM PST Sadiya: I'll escalate this to our internal department for investigation. Please contact us back after 3 business days for further assistance. 03:58 PM PST Tomasa Rosales: Thank you. 03:59 PM PST Sadiya: You're welcome. Have a great day! Amazon.com

I experienced a delivery issue with Ontrac. On Tuesday, 02/19/19, three packages were left in a large plastic bag in front of my mailbox on a public street in a rural area. With traffic passing by, anyone could have taken my packages. Despite the snow, my driveway was accessible as confirmed by UPS and USPS deliveries. If the Ontrac driver was hesitant, they could have left a note or attempted redelivery the next day. I've received Ontrac packages before, so I was disappointed they were left unattended by the mailbox. I hope Amazon can advise Ontrac not to leave packages on public streets. My details are: Laura K., [redacted] Summit Drive, Mt. Shasta, CA [redacted]. Ontrac tracking numbers: [redacted]; [redacted]; [redacted]. Thank you for your help in resolving this.

I have been attempting to resolve a 2-step verification issue on my Amazon Prime account for the past two days. I am unable to access the account to download a recent music purchase. Despite spending over an hour on two separate calls to customer service, I have only received excuses, unhelpful email instructions, and got disconnected when trying to escalate to a supervisor for assistance. This ongoing problem with account access is frustrating considering the significant purchases my wife and I have made over the years with our Prime membership. I am seeking a prompt resolution to this issue and wonder if disputing the credit card charge is necessary to have it resolved. Please address this matter urgently.

On Sunday, April 17th, I tried to Pre-Order ASIN B07NQR5TP6 priced at $[redacted].99. When I clicked the Pre-Order button, the cart was empty, and all order buttons disappeared. Later, it stated no sellers were available in my area, which seems unlikely. I chatted with Gaddala and Jayanthi, who seemed unaware and finally informed me there were no sellers. I asked for a notification when the item is available again at the same price, but no one did. The item was back in stock on Monday at a higher price, adding to my frustration. I couldn't contact your company earlier but now seek a resolution. - John E. [redacted] Ferris Road Seaford, NY [redacted]

I returned an item to Amazon in October [redacted], and their employee signed for it. However, I have not received the refund on my credit card yet. Despite contacting Amazon support multiple times, two promises made by their chat support team in October and December [redacted] have not been fulfilled. I have sent four messages since January through "contact us" on Amazon.com, providing proof of purchase, RMA, chat transcripts, and the signature confirming receipt of the returned item. Any help in resolving this matter would be greatly appreciated. Thank you.

I have a Prime Student membership and have been ordering frequently recently. All my orders have been fine until I received a damaged package yesterday. The box was in poor condition, and there was no bubble wrap inside, which is unusual. Although the kitchen knife set was unharmed, the Homitt Oral irrigator's box was damaged upon inspection. Despite the external damage, the irrigator itself seemed unaffected, but when I plugged it in, I discovered a small exposed wire where the rubber was detached. It was a safety hazard, but luckily I wasn't seriously injured. I contacted customer service about the issue and spoke with an agent named Tarah or Tarahj. Unfortunately, the call got disconnected, and I felt unheard. I am disappointed by the poor packaging and lack of care in handling my order. I hope Amazon can address this issue and provide better service in the future. I had planned to order a pet water fountain, but now I have reservations.

I am troubled by Amazon's continued relationship with a price gouging vendor named Something You Need. Despite my previous emails to Amazon regarding this matter, I feel my concerns have been ignored. If Amazon values its customers, it should have at least reached out to me to address my complaint directly. Feeling unheard and disregarded, I am considering ending my business with Amazon. Every customer's opinion matters, and despite being just one customer among many, I hope Amazon will take this feedback seriously. Word of mouth can impact a company's reputation significantly, either positively or negatively. Best regards, R.P. [redacted]

I have a seller's account where I sell a book called "Hanging onto Sanity." I wish to terminate this contract and no longer sell any more books. Despite multiple attempts to terminate the contract, I have been unsuccessful. I had been content with my account for several years, but after being hospitalized for a year, I have been unable to find out how to get an address printout for book orders. I tried to seek assistance, spending over an hour, but couldn't obtain the needed printout. Please cancel my seller's contract. The ISMN number of the book is [redacted][redacted]. Kindly end my seller's contract and confirm the termination. I also have Amazon Prime, which I wish to keep.

On February 24, [redacted], around 4:05 p.m., I visited the Whole Foods Store at [redacted] S Grand Ave, Los Angeles, CA [redacted] to purchase Health Plus Super Colon Cleanse. When inquiring about it, I encountered some challenges with the employees in the Whole Body aisle. After seeking help from the manager, Luis, I was able to locate the product quickly. Unfortunately, I encountered rude behavior from a few staff members. Despite being a longtime customer of Whole Foods and Amazon, I found this experience to be disappointing in terms of customer service. I returned later that day to report the incident but was unable to get the name of the employee. I hope that the staff, especially the young woman in the Whole Body section, can receive better training to improve customer experiences. Lasly, I appreciate the professionalism and assistance provided by Luis during this situation.

On February 24, [redacted], around 4:05 pm, I visited Whole Foods Store at [redacted] S Grand Ave, Los Angeles, CA [redacted] to purchase Health Plus Super Colon Cleanse. When inquiring about the product in the Whole Body aisle, I was initially met with indifference from some employees. After seeking assistance from Luis, who identified himself as the manager, he promptly located the item. Disappointed with the lack of customer service, I felt compelled to report the incident to management. Despite my efforts to address the matter, the uncooperative employee declined to provide their name. In an effort to raise awareness of this issue, I am documenting my experience to bring it to the attention of the Store Manager. I have been a loyal patron of Whole Foods for over 20 years and also utilize Amazon services. I trust that improvements can be made in training the Whole Body section staff, specifically the unhelpful employee encountered during my recent visits. Thank you for your attention to this matter.

Subject: Inquiry Regarding Courier Services for Amazon Canada Dear Amazon Canada, I am reaching out as the organizing member of a group interested in offering our courier services to Amazon. Our team has a wealth of experience in the industry, with one partner currently managing a successful courier service for a national pharmaceutical company and handling process serving for local law offices. We are in the process of developing our business plan and need additional information beyond what is available on your website. Could you please direct us to the right individual who can assist us with our queries? Your prompt response would be greatly appreciated as we are eager to move forward with this opportunity. Thank you for your attention to this matter. Best regards, Aantyn K. Prospective Delivery Provider in Development [redacted] [redacted]

I visited the Whole Foods store on February 24, [redacted], at [redacted] S Grand Ave, Los Angeles, CA to buy Health Plus Super Colon Cleanse but had a frustrating experience with staff in the Whole Body aisle. After seeking help and approaching the front, the manager Luis assisted promptly in locating the product. I expressed my disappointment with the unhelpful behavior of some employees. I have been a loyal customer for over 20 years and also shop on Amazon. It was disheartening to receive poor customer service at Whole Foods. After a second encounter on the same day, I found it necessary to report the incident. I appreciate Luis's professionalism and guidance to address these issues with the store manager. I hope for better training for the Whole Body staff, especially the unhelpful employee encountered. Thank you for your attention to this matter. John G.