Amazon Customer Service Issues

Dear Amazon Customer Service, I encountered an issue with my recent order ([redacted]-[redacted]) where I tried to process a return online upon delivery, only to find out that the order had been canceled by Amazon. When I called customer service, I was advised not to return the item as the order had been canceled. As I no longer possess the item, I will not be able to return it. Due to this situation, I view any payment request as unjustified given the circumstances outlined above. Best regards, Michael J. Leibowitz, MD Amazon Prime Member

Dear Amazon Customer Service, On the day the item was delivered, I attempted to initiate a return on the Amazon site but was unable to as the order had been cancelled by Amazon. When I contacted customer service, I was instructed not to return the item as the order was already cancelled. Since I no longer possess the item, I will not be able to return it. The request for payment is deemed fraudulent given the circumstances explained. Regards, Michael J. Leibowitz, MD Amazon Prime Member

I am writing to share a negative experience I encountered with your Amazon seller account and customer service team. Approximately 11 months ago, I joined Amazon as a seller and mistakenly got signed up for a subscription service instead of the pay-as-you-sell option. This led to regular deductions of $47.99 from my account. Upon contacting customer service to rectify the error and receive my refund, I faced challenges. Despite providing my bank details multiple times and being assured of a refund by an Amazon staff member, I am still awaiting the resolution. I receive frequent emails about delays in processing my funds, which is frustrating. I can provide copies of these emails and chat transcripts for reference.

I received a job offer for a backend position at Amazon from JSK INFOTECH in Delhi. They first charged me [redacted] rupees as a security fee after the interview. Then, they requested [redacted] rupees for training, which is unusual as most legitimate companies do not charge for training. I am sharing the messages I received for reference: 1: "Your appointment has been fixed at NDMC market in Connaught Place. Abhay JSK14" 2) "JSK INFOTECH Dear Ifrah Praveen, your training has been rescheduled to Wednesday at 3pm. For inquiries, call [redacted]" 3) "For Client Amazon Dear Ifrah Praveen, training on Wednesday at Kamal Public School. Bring your documents and [redacted] rupees. Contact [redacted] for queries." I am unsure if this is a scam and would appreciate any insights or advice. Thank you.

Hello, I recently contacted Amazon customer care through the "call us" option on the app regarding an unclaimed product. The representative I spoke with was unprofessional, and I believe further action should be taken. I urge Amazon to address this issue to maintain its reputation for excellent customer service. I am willing to provide details such as the call time and the representative's first name. Please respond promptly so we can resolve this matter. Thank you, Sakshi Singh

Regarding the Moto X4 Case Cover by Rebex, I noticed that the item was listed as Prime eligible, and I selected the 2-business day shipping option assuming it was standard Prime delivery. However, after placing the order on 12/10/18, I received an email stating the estimated delivery date was 12/14/18, which was later than expected. To receive it earlier, I paid extra for 1-business day shipping, and the new estimated delivery date is now 12/13/18. I am confused as to why an item listed as Prime eligible would take 3 days for delivery, especially when an additional fee is required. It feels misleading that the shipping options were presented this way. I tried to cancel the shipment, but I was told it was too late even though the item had not shipped yet. My order number is [redacted]. I believe the $3.99 for expedited shipping should be refunded considering the circumstances. I hope to hear back soon. Thank you, Stephen W.

I placed an order in October, but despite the tracking showing it was delivered on 11/21/18, I never received the product. The seller, based in China, asked me to wait longer due to the shipping time. However, as the latest delivery date passed on 12/10/18, I reached out once more and was given the same tracking information. I prefer Amazon for their reliability, unlike my experiences with Ebay. I am requesting a refund promptly. In the future, I want to ensure I am ordering items within the country to avoid such delays and issues.

I bought my second Paperwhite Kindle approximately a year and a half ago. Unfortunately, it froze up two days ago and none of the troubleshooting steps worked. I spent an hour on the phone with a Kindle representative, who was unable to resolve the issue and actually made matters worse by freezing my keyboard. I had to reach out to Apple tech support to fix this secondary problem. I feel like the offer of a new Kindle for $79 is unfair, considering I purchased it for $99 on sale (regularly $[redacted]) and have had it for a relatively short period compared to my old Kindle, which is still functioning after 5 years. Pressing the power button does activate the green light, but the screen remains unresponsive. It seems like a common issue with this product and I believe I should be provided a replacement for it. It appears to be a defect. Your guidance on this matter would be appreciated.

My sister and her husband made unauthorized purchases on Prime Video using my card details without my consent. Despite knowing it was DANIEL V., Amazon has been unhelpful in providing information for me to file a police report. They only offered a refund for the transactions. After being charged again, I had to take measures to secure my accounts. Amazon's solution was just to change passwords for every order, which is not satisfactory. I am disappointed with their lack of support and will avoid future purchases from this company.

When I used to research products, I would click on the "see all reviews" link that would take me to a separate page with more reviews. On that page, there was a search box that allowed me to enter a keyword and search through all the reviews. This was extremely helpful in sifting through [redacted] reviews to find specific information that guided my purchases comfortably. Unfortunately, this feature has been missing for a couple of months now. Without the option to see all reviews and search for keywords, it has become tedious to navigate through various pages manually. Being able to search for keywords across all reviews was invaluable, making the purchasing decision much easier. I hope this feature can be brought back as it significantly enhanced the shopping experience and helped customers make informed choices.

Dear Amazon Support Team, I am reaching out regarding my experience with a seller named Ugeat hair on your platform. In April, I purchased human hair extensions from them, but unfortunately, the product arrived damaged. Despite attempting to contact Ugeat monthly, I struggled to get a response. Finally, I recently spoke with a Ugeat representative who advised me to contact Amazon for the exchange process. I recall speaking with an Amazon representative in either May or June who was supportive and informed me that a full refund was possible upon returning the damaged item. However, I would prefer exchanging the hair extensions for an undamaged set as I was satisfied with the product quality. Due to my work commitments, I apologize for the delay in addressing this issue. Ugeat mentioned contacting you for the exchange. I returned the damaged item and am awaiting the replacement, but I have not received any updates. The lack of communication has been frustrating, and I hope we can resolve this matter promptly. Thank you for your assistance. Sincerely, H. H.

Dear Amazon Customer Service, I am reaching out regarding an issue with a seller on your platform named Ugeat Hair who I purchased human hair extensions from back in April. The extensions arrived damaged, with incorrect sewing, prompting me to contact Ugeat multiple times to no avail until recently. They have advised me to contact Amazon for assistance with the exchange process as it was facilitated through your site. Following directions from an Amazon representative in either May or June, I returned the damaged item with the understanding that a refund or exchange could be arranged. I prefer exchanging for the same set due to their quality, although details are unclear to me at this point. Ugeat claims to have contacted Amazon regarding the exchange. Due to my work commitments, I find it challenging to reach out for updates regularly, causing delays in resolving this matter. I would appreciate any help in clarifying the status of my exchange as it has been a prolonged and frustrating process with apparent miscommunication. Thank you for your attention to this matter.

Dear community members, I am reaching out regarding an issue with redeeming my blood donation points for a gift card. Despite receiving a confirmation from the donation center, the points have not reflected in my account. The details from the center are as follows: Hero in Me Rewards Order ID: [redacted] Order Date: 11/25/[redacted] ROBERT CHRISTIE Email: [redacted] An item in the order requires further action for redemption. To proceed, please take note of your reward code(s) and use the "Redeem Points" link provided. Alternatively, you can redeem the item from the order confirmation email directly. Item QTY Points Reward Code(s) $25 Shopping eGift Card 1 1[redacted]97AKSHGX Redeem Points Order Total: [redacted] points I would appreciate any assistance in resolving this matter promptly. Thank you for your help! - Bob Christie

I recently received a gift card from Vitalant for my blood donations. I wanted to redeem a $25 Shopping eGift Card, but it hasn't shown up in my Amazon account. The Order ID is [redacted] and the Order Date is 11/25/[redacted]. My name is Robert Christie, and my email is [redacted] The reward code for the gift card is 531597AKSHGX. I'm unsure why it hasn't appeared in my account even though Vitalant's records show it was redeemed. Any assistance with this issue would be greatly appreciated. Thank you, Bob Christie.

Hello, I am encountering an issue when accessing Amazon through Ibotta. Everything works fine until I reach the checkout stage and Amazon does not recognize my password. Strangely, if I go directly to Amazon.com, using the same password, I can complete my order. I want to take advantage of the savings offered through Ibotta when making a purchase from Amazon if possible, but I am unable to do so due to this login problem. Ibotta is willing to honor the cash back offer only if the purchase is made through their app. I have attempted troubleshooting on my own and confirmed that the issue lies with logging in through the Ibotta app to access Amazon. I would appreciate any assistance you can provide in resolving this matter. Thank you.

I recently discovered unauthorized charges from Amazon Prime on two of my debit cards over the past several months, totaling 12.99 each time. As a single disabled grandmother on a fixed income supporting a family with diverse needs, including my autistic son, grandson, and daughter, I cannot afford these services and have never used them. I've been charged on several occasions back to August [redacted] and urgently need the charges reversed on both cards. I've been in touch with my card companies, but they mentioned it might take 45 to 90 days to resolve. With the holiday season approaching and essential expenses like medications and transportation, I am struggling. Please expedite the reversal of these transactions as my family depends on me for support, and I have no Christmas presents lined up. You can contact me at [redacted] or text [redacted]. Your prompt attention to this issue would be greatly appreciated. Thank you for your assistance. Sincerely, Penny M.

Hello, I bought a Vented Straw Lifeguard Sun Hat on December 6, with Order# [redacted]-[redacted]. The hat arrived yesterday in a damaged condition due to being crammed into a box 3/4 of its size. I would like a replacement in good condition. Despite the unexpected fee to return the damaged hat, I am hoping for a positive resolution for this Amazon purchase. I had planned to wear the hat in early January and the return process may delay this significantly. Your prompt assistance in resolving this issue would be greatly valued. Thank you in advance.

Hello, I bought a Vented Straw Lifeguard Sun Hat on December 6 with Order# [redacted]-[redacted]. It was delivered on December 11 in a box that was too small, causing damage to the hat. I prefer to receive a replacement in good condition promptly. I am disappointed that sending it back comes with an unexpected fee. I hope for a positive resolution to this issue from Amazon to ensure a better buying experience. I planned to use the hat in early January, but the return process may delay this significantly. Assistance in promptly sending a new undamaged hat in a proper-sized box to my address would be greatly appreciated. Thank you for your attention to this matter.

I have been attempting to reach Amazon's customer service by phone without success. I'm hoping for assistance from an account representative to help resolve this matter. I have received emails from [redacted], signed by Yathish P D, an Account Specialist at Amazon's Disputes Team, regarding a credit card dispute on Order [redacted]-[redacted]. According to the email, the card issuer has been asked to close the dispute in my favor. Unfortunately, my email was hacked, and someone fraudulently opened a credit card in my name to make a purchase that wasn't authorized by me. I have taken the necessary steps by closing the card and disputing the charge with the bank, which has resolved the claim in my favor. I am seeking guidance on how to remove this from my Amazon account. Thank you, Alex Schmidt.

Over the weekend, I placed three orders and all of them arrived on time, but unfortunately, each package was either opened or damaged. The first box had its book jacket folded, and I am unsure if it was shipped that way. The second box had been opened and retaped, and today the final box arrived completely opened as if someone had inspected the contents and then resealed it with packing tape. I am extremely disappointed in the recent quality of the packages I have been receiving. I understand it's the holiday season, but I believe more attention should be given to securely sealing packages before delivery. I am concerned about where these packages were opened and if anything was tampered with inside. Thank you.