Amazon Customer Service Issues

I am experiencing issues accessing my Amazon Prime account. My username is [redacted] When attempting to log in, I receive a message stating there is no account with that name. I called the customer service number [redacted] and encountered dissatisfaction with the service provided. I have made 11 different orders in the past month, receiving email confirmations at my email address [redacted] for all of them, with the most recent order on 12/9/18. My credit card was charged on 12/11/18 for this purchase. During the call, I found it challenging to convey my email address accurately to the representative, who claimed my email had been changed. Despite providing multiple email addresses I have used since [redacted], none matched. My son's linked account did not align with the new email displayed on mine. I requested the new email or domain but was told it violated company policy to disclose. Upon speaking with a supervisor named Randall A, I was denied further assistance beyond an account reset, which would take 5-6 hours. I offered my credit card number to confirm my identity but was not accommodated. As a loyal Prime member for many years, I am deeply disappointed by the service received.

I am currently experiencing an issue with my account linked to my email address, [redacted] I spoke with a supervisor named Anderson M, who mentioned that someone would reach out to me to resolve the problem. Despite their claim that an email was sent on Dec 1 regarding a change in my email address (which I have not made), I have not found any such email in my inbox. Additionally, today when attempting to log in, I noticed a suspicious long domain ending in .ru in the password box, indicating a potential hack. I am concerned about the security of my account and wish to ensure that it is active and my information is safe.

I accidentally ordered the Hermitshell Hard EVA Travel Case for the Anker SoundCore Nano Bluetooth Speaker instead of the speaker itself. I would like the shipment to be stopped and the item returned to the seller once it arrives. I am willing to pay for any necessary compensation for this error. Any remaining funds should be refunded to my bank account. Thank you. Order number: # [redacted]-[redacted] Name: Emmanuel Matthew

I recently purchased two plumbing items: 1 - Watts Automatic Float Vent ($12.84) and 1 - Pressure/Temperature Gauge ($43.68). I received the Float Valve first and then the Pressure/Temp Gauge as expected. However, a few days later, I received a second Pressure/Temp Gauge that I did not order. When I checked my Amazon Visa account, I found the charges confusing, as it appears I've been charged multiple times for each item. The charges listed as AMZN Mktp US*M056U78Z1, AMZN Mktp US*M02WQ0591, Amazon.com*M08NV3AL0, and AMZN Mktp US*M07WH7PI1 amount to a total of $[redacted].66 for various combinations of the same two devices. I only want one of each item and am willing to pay for one Pressure/Temp Gauge. Please provide guidance on how to resolve this billing and shipping issue.

Hi there, I placed an order for an area rug on December 9, [redacted], with order number #[redacted]-[redacted]. Today, December 12, [redacted], I noticed that the exact item is on sale for $45 less. Both listings show the seller as Amazon.com Services, Inc. I attempted to cancel my initial order, but it's already in the delivery process. I reached out to customer service to request a price adjustment, given that it's the same product from the same seller. Instead, I was informed that I needed to reorder the item, which I did (order #[redacted]-[redacted]), and then proceed with initiating a return for the original purchase once it's being handled by the shipping carrier. This process seems unnecessary, particularly during the busy holiday season, and I believe it may also create extra work for Amazon's team. I would appreciate it if I could receive a price adjustment on my initial order and cancel the second order instead. Thank you.

I need the BESTENA Super Soft High Waist Leggings for women with the laundry bag included by 12/13/18 for a Christmas party. However, I was informed it might arrive as late as 12/14, which is too late. I am unable to return the item. What should I do now? I have received 3 emails regarding part of my order, including Women’s Winter Crew Socks, Klutz Lego Gadgets, and MANZI Women's Opaque Tights. The first email mentioned damage, the second mentioned a credit to my account, and the third stated delivery between 12/13 and 12/14. I am confused about whether the items will be delivered or if my account will be credited. These items are also needed by 12/13 for the same event. Please advise so I can replace these items if they do not arrive on time. Additionally, what does it mean to archive an order?

As a dedicated Amazon Prime member, I recently encountered serious issues with two orders placed on December 11, [redacted]. Initially, I ordered an Amazon Dot with gift wrap and a personalized message for JOHN in Wyoming (order #[redacted]). Later that day, I attempted to place a similar order for SAM in Idaho but faced technical difficulties on the website. After speaking with customer service and reordering the item, it seems there has been a mix-up. Order #[redacted] intended for JOHN in Wyoming is now headed to SAM in Idaho with the incorrect gift message. Meanwhile, the second order (#[redacted]) meant for SAM in Idaho is now being sent to me, BETTY, in Georgia with the wrong gift message for JOHN in Wyoming. Additionally, I was incorrectly charged $5.99 for shipping on order #[redacted]. Contacting customer service has only resulted in a partial refund of the shipping charge. The situation has left me with packages going to the wrong recipients with incorrect gift messages and potential delivery issues. Despite my efforts to rectify the situation, I am disappointed with the lack of resolution from Amazon.

I have reset my password multiple times within the last hour, but the system keeps telling me it's incorrect. This has caused frustration as I was logged out after placing an order and faced delays due to the system's verification process. I used my own Amazon gift card for the purchase. I just want to retrieve my $25 code promptly without enduring more delays. I hope this issue can be resolved promptly as my experience has been frustrating, and I would prefer not to encounter further difficulties. Thank you.

Hello Amazon, I've been a loyal customer for 6 years and usually enjoy your services. However, I recently faced an issue with an order. After waiting for over a month and being asked to wait longer, I requested to cancel my order and get a refund. Initially, customer service agreed, but then I received a completely different product which feels like a fraud. I'm disappointed as this is not the service quality I expected from Amazon. I have been trying to reach out to you, but no one is responding. Please resolve this by processing a refund for my order. Awaiting your response. Regards, Srikanth

I recently ordered an HP Ink Cartridge [redacted] from Amazon with Order No.: [redacted]-[redacted] on 12/12/18. The delivery agent insisted on payment by card despite my selecting Cash on Delivery (COD) during the order. He contacted the CCUJ delivery station and spoke with someone named Prem who rudely insisted on card payment. After much debate, the agent finally accepted cash. This situation caused unnecessary stress. As a loyal Amazon customer, this behavior was disappointing. I urge Amazon to address and eliminate such rude agents to maintain customer satisfaction. I hope for a prompt response to this matter.

Hello, I am inquiring about the status of a return I made for a New Balance Women's Arishi v1 Fresh Foam Running Shoe, size 10.5 B US, as part of ORDER # [redacted]-[redacted]. I used the return label provided by Amazon and dropped it off at the US Post Office on Monday. The tracking information states it is in transit to Las Vegas, but when I track it, it only shows the label was created without further details. Another return I made to Merrill at the same time is trackable throughout its journey. I dropped both returns in the drop-off container at the Post Office and, although I did not get a receipt, I know they arrived safely. Could someone please assist with checking on this for me?

I have listed products on Amazon, but they were not approved and are now in the Catalog - Complete Your Drafts section. The SKU numbers for the unapproved products are as follows: - TF-59JH-Y065: Eternal Love for Women 50 ml Eau De Parfum Spray - 0T-AE23-FVSZ: X-Louis for Women 50 ml Eau De Parfum Spray - S3-UWRM-PJZZ: Eternal Love for Men 50 ml Eau De Parfum Spray - AJ-N9A3-LLJH: Eternal Love Midnight Jasmine [redacted] ml Eau De Parfum Spray - 5C-SPH0-4IK4: Eternal Love Cedarwood Musk 100ml Eau De Parfum Spray When trying to edit, I encountered an error message saying "Sorry, this product is ineligible for Amazon Marketplace selling at this time." I also listed X-Louis for Men 50 ml Eau De Parfum Spray, but it is not showing in Catalog - Complete Your Drafts or Inventory on Amazon. I need guidance on how to resolve these issues. Please contact me at [redacted] or email me at [redacted].

Hello, This is my fourth email regarding the return of my item with ORDER # [redacted]-[redacted]. Due to the lack of pick-up facility at my address, I self-returned the item as advised by your customer service team. The agent assured me that once the item reached the seller, I would receive a refund for the item amount and courier charges. After the item was delivered, I was told to wait for 2 days for a resolution, but multiple follow-ups have led to further delays without updates. This situation has been disappointing and frustrating. I urgently need a resolution to either receive the refund or my item back. I hope for a prompt resolution to avoid escalating the matter further. I have attached the courier slip for reference. Thank you for your attention to this matter. Sincerely, [Inititals]

I am experiencing issues with Amazon deliveries. A while ago, I requested to lower the priority of On Trac, one of the delivery companies used by Amazon. Unfortunately, my recent Prime order was once again assigned to On Trac. They have a habit of leaving packages outside my building in the rain. I find Amazon's Customer Service to be quite disappointing in terms of achieving satisfactory outcomes. Although the representatives are polite, they are not effective in resolving issues. The order number I am referencing is [redacted]-[redacted], and the tracking number is C[redacted][redacted]. I believe Amazon should have a system to exclude underperforming delivery vendors upon customer request. The company's rapid growth and profitability should not come at the expense of customer satisfaction, potentially leading to customers like myself not renewing Prime membership.

I recently tried to submit a review for a product I bought but received a message saying I am banned from leaving reviews due to violating guidelines. I am unsure of what I did wrong. I spoke to a support agent previously, but still have not received an explanation. Feeling disrespected, I wish to close my account and cease doing business with the company as I am offended by the treatment I have received. I can't recall any previous actions that would warrant a ban. It appears that Amazon does not value me as a customer. Please, could you delete my account as I will not continue to shop with Amazon. Thank you, Larry Lundeen.

Hello Amazon Support Team, I am Divya Dhanesh. I recently purchased footwear from Amazon and initiated a return due to a size issue. Unfortunately, there was a mix-up during the pickup process. Instead of my Amazon order, the wrong product, a pair of Crocs Women Black Embellished Flatform Flip-Flops from Myntra worth [redacted]/-, was taken. The actual Amazon order was for Crocs Women's Meleen Twist Diamante or Black Fashion Sandals - W8 (Order# [redacted]-[redacted]) worth [redacted]/- placed on 05/Dec/[redacted] with a return pickup scheduled for the same day. Despite several calls and emails to customer service, the issue remains unresolved after about 3 to 4 weeks. I have requested a correct resolution and expressed my dissatisfaction with the service provided so far. I received a refund of [redacted]/- on 11/Dec/[redacted], but my original product worth [redacted]/- has not been returned. I am disappointed with the handling of this matter and seek a prompt solution from Amazon. Your attention and assistance in resolving this issue would be greatly appreciated. Thank you.

I recently purchased a Saundarya shaper pant in XL size for men/women with an MRP of [redacted]/-. Unfortunately, the item delivered was of small size, low quality, and did not have any tags or specifications as shown on the website. Similarly, I ordered a KPM tummy twister with an MRP of Rs. [redacted], but received a Bell slim & fit product with an MRP of Rs. [redacted]. The product did not match the description on Amazon's website, lacked specifications, a bill, and was of poor quality. It seems like the dealers are sourcing items from cheap local markets. This has happened to me three times now. I hope Amazon investigates this issue and ensures that dealers deliver products that match the specifications listed on the website. Thank you. Vinay Kumar

Hello, I am reaching out regarding an order I placed recently. I made my first purchase three to four days ago for a Krups Belgian waffle maker intended as a birthday gift before Christmas. Upon signing up for Prime, I received a $50 gift certificate, part of which I used for this order. There was a promised two-day delivery guarantee, and I had anticipated receiving the package by Wednesday. After waiting at home on both Wednesday and Thursday, the delivery did not arrive, causing me inconvenience. I am interested to know the exact delivery date and seek clarification on the delay in meeting the two-day delivery commitment, as this item is time-sensitive for a birthday celebration. I am concerned about the additional time wasted due to this delay, especially with the upcoming weekend. It is crucial for me to receive a response promptly and expect the package to be delivered by tomorrow, Saturday. If necessary, an overnight delivery option should be considered to ensure timely receipt and prevent any future orders being affected. Thank you, L.S. Fremont, CA

My package indicates it was delivered, but I have not received it. I am unsure if it was sent to the wrong address or if it was stolen. I have followed the steps suggested by Amazon in their "Where's My Stuff" video. I have also filed a police report and submitted a claim to UPS, which has not been very helpful. The package contained a Lightning McQueen car, Rue Black cologne, and cat pheromone spray, all Christmas gifts, including one for my son. This situation is really concerning me. My sister faced a similar issue, and after chatting live online with Amazon, they reshipped her order. I am hoping for a similar resolution. I want to emphasize the seriousness of this matter since I have involved the police. I just want my Christmas gifts on time.

I recently left a message and was informed that I did not specify how I wanted the issue to be resolved. I want to clarify that I did indeed provide instructions in my initial message. For further context, I emphasized that I require answers today and that the resolution should involve shipping the item overnight to ensure its arrival no later than tomorrow. I have observed numerous grievances related to delayed deliveries on the designated date. It would be advisable to address this issue promptly to prevent losing a significant number of customers. Missing the delivery deadline by four days would undoubtedly be disappointing. If the package does not reach me by tomorrow, as promised, I will not only be dissatisfied but will also share my negative experience with my immediate and extended family members and friends. Additionally, I intend to inform two programs on FOX TV about the subpar service for potential storyline inspiration.