Amazon Customer Service Issues

Dear Amazon Christmas Team, I am concerned about the recent shortage of toys donated to The Salvation Army and Toys For Tots following the closure of Toys-R-Us stores nationwide last year. This shortage of 1.5 million toys across the country could have a significant impact on children in need this holiday season. I recently saw a news report confirming a 20% decrease in donations to the Salvation Army in Minneapolis, MN, on December 7, [redacted]. I urge Amazon to encourage its customers to support these charitable organizations by purchasing toys for donation. It's crucial that we all come together to ensure that every child has a memorable and joyful Christmas. I believe that by working with retailers like Target and Walmart, we can make a difference in the lives of those less fortunate. I ask that Amazon consider extending the toy collection period if needed to help these organizations meet their donation goals. Let's make this holiday season a special one for all children in need. Warm regards, Monte S.

I have been an Amazon Prime member for a while now. When I tried to update my phone number from home to my cell number on 12-12-18, the clerk said it was wrong. Today, when I attempted to get it changed, I was unable to do so. Customer service informed me that someone else has the cell number I've had for over 20 years, but couldn't disclose who it was. I find it puzzling how this mix-up occurred as I am the only one using that number. I don't understand why a cell number is necessary, especially when I don't have a smartphone and keep my cell turned off unless necessary. Amazon mentioned texting, but that doesn't work for me. I've had issues in the past with my account, like getting Livonia listed in my address despite never living there and then having it spread to other companies' records. It's frustrating to constantly deal with correcting these errors and the options available don't address these specific issues. - M. Hebert

On December 3rd, I placed an order for the Enchanted Home Pet Library Sofa. It was scheduled to arrive by Thursday, December 6, [redacted], by 8:00 PM. However, when the delivery didn't show up, I checked my online orders only to discover that the sofa was reordered on December 12, [redacted], and is now expected to be delivered by December 18, [redacted]. I'm puzzled as to why my order was resubmitted and the shipping details have been altered. I didn't authorize these changes and I'm concerned about the lack of communication regarding this matter. Kindly reach out to me to explain why these modifications were made on December 12, [redacted], who initiated them without informing me, and the reason for the significant delay in receiving my item.

I recently experienced unauthorized changes to my Amazon account, including a new email and the removal of my phone number, resulting in the closure of my account. I am worried about my credit cards linked to this account. The email address on the account was changed to [redacted] from my original email [redacted] Despite contacting customer service and being promised a follow-up within 48 hours, I have not received any communication yet. I am concerned about losing my Prime membership and need to ensure my account can be reactivated with my original email. I also noticed a charge on my credit card for my monthly kindle subscription. My phone numbers associated with the account are [redacted] or [redacted]. Please assist me promptly. You can contact me via [redacted]

I recently placed an order for the "Master Series Pup Puppy Play Hood and Breathable Ball Gag, 0.67 Pound," but I've received the incorrect item twice now. My original order number was [redacted]-[redacted] (ASIN: B01BMZ01TG), and the item I received was the "U-Strap Plena II". I placed a replacement order ([redacted]-[redacted]), but once again, I received the same incorrect product. It seems like there might be a labeling issue with the package. I have emailed images of the received items and the incorrect labeling to [redacted] Since the replacement order was also incorrect and the item is non-returnable, I would like to initiate a refund process. I am willing to return both items if necessary. Please advise on the next steps for the refund process and let me know what further information you require from me. Thank you for your assistance.

I placed an order for three items on Amazon on 12/7/18. Upon receiving the initial order confirmation email, the expected delivery dates were set around the 13th or 14th. Upon returning home Sunday afternoon, I found one item had arrived, but the other two were missing. When checking online, the status showed the missing items as "Delivered." I decided to wait until the 14th before contacting customer service about the missing packages, in case of a delay. Unfortunately, the packages have not shown up. I am disappointed as these were meant to be Christmas gifts and were ordered well in advance to ensure timely delivery. I am now seeking a refund or to have the products resent.

As an Amazon Prime member, I'm having trouble logging in because it's asking for the expiration date of a RuPay account that I don't have. I never provided this information, so now I can't access my account. I need to order something important, but this issue is preventing me from doing so. I'm frustrated with Amazon for treating their Prime members like this. Please resolve this matter and get in touch with me. My email is [redacted]. Thank you.

Dear Amazon Customer Service, I am writing to request the reopening of my Amazon account. This account is very important to me as it is my only personal account and I do not wish to open any additional accounts. I kindly ask for your assistance in unlocking it so I can access the balance. I assure you that I am committed to following all of Amazon's terms and conditions and will not breach them in the future. I am new to Amazon and willing to rectify any mistakes made unintentionally. I trust Amazon wholeheartedly and solely choose to shop on your platform. Please reconsider the closure of my account and allow me the opportunity to continue using your services. Your understanding and support in this matter would be greatly appreciated. Sincerely, Sachin Contact Information: Billing Address: Shivam DressLand, Gandhi Nagar Main Market, Gandhi Nagar Basti, Uttar Pradesh [redacted], India Phone Number: [redacted] Email: [redacted] Thank you

Hello Amazon, I am writing to address the suspension of my account, username ellaaroussi, due to a verification issue. I have received an email requesting specific information for verification purposes, such as a copy of the payment card statement, including the billing address, the last two digits of the payment card, as well as my name, phone number, and email address. I attempted to send this information via fax to [redacted] without success. Being from Morocco, I tried using different formats for the fax number, including [redacted]-[redacted]-[redacted]-[redacted] and [redacted]-[redacted], but was unable to get through. I am currently facing an urgent situation where I need to ship six orders to my customers as I am a dropshipper on eBay. I rely on purchasing products from Amazon, and with my account now suspended, I am unable to fulfill these orders, leaving my customers waiting for their products. I kindly request assistance in resolving this matter promptly so that I can resume my operations and deliver the pending orders to my customers who are anxiously waiting for their items. Thank you for your prompt attention to this matter. Best regards, Ellaaroussi Karim

In April, I purchased Nature's Way Extra Virgin Organic Coconut Oil, 32 oz, and received two containers. After finishing the first one and opening the second container, I found the lid covered in oil due to a partially unsealed seal on the container. I suspect air got in, possibly spoiling the product. I am hesitant to use it now. I would appreciate guidance on how to proceed and request a replacement for this unusable container. I look forward to your prompt response. Thank you.

I have two Amazon gift cards, L7DA-BS8KEM-AVUW and XDPK-PHABKU-HHRU. Every time I try to use them, I receive an error message stating they have already been redeemed on another account. I contacted Tango Card Support regarding this issue, and they provided an explanation. The Amazon cards were generated during the Boeing Shape Up program, and due to security concerns, some cards issued during that time frame were frozen by Amazon to prevent unauthorized redemption. Unfortunately, Tango Card cannot replace cards that have already been redeemed by someone else. I am requesting clarification from Amazon on why my specific gift cards were not frozen and what measures they are taking to compensate customers affected by stolen codes. I feel let down by Amazon's lack of protection for my account and gift card codes, and I hope they will take corrective action by issuing new gift cards for the stolen value.

Dear Amazon Customer Service, I am writing to inform you that my order has not been delivered as indicated in the system. The package was originally scheduled for delivery on Monday, December 10, but it shows as delivered on Sunday, December 9. However, nobody in the apartment received it, and it is not at the Leasing Office or Mailbox. I kindly request you to investigate this matter further. Please find below the order details: Order Details: Ordered on December 4, [redacted] Order #[redacted]-[redacted] Thank you for your attention to this issue. Sincerely, Carlos Pascoal

I made a purchase on December 11, [redacted], order# [redacted]-[redacted] for $49.99. I selected the large 48 count which was Prime eligible. The shipping confirmation was on December 12, and the package has been stuck in Dallas, TX since December 13. It should have arrived in Oklahoma within 48 hours but it's still delayed. I can't wait any longer because the item is for work and needs to be given to a family in need. I've had issues in the past and never got a satisfactory response. This delay is unacceptable. I expect the service to be reliable, especially since I pay for Prime every year. If this isn't resolved, I might consider cancelling my subscription. Other companies like Walmart and Home Depot are offering free 2-day shipping and have been more reliable for me lately.

Dear Amazon Customer Service, I am writing to request the reopening of my Amazon account, which has been closed. This account is important to me as it is my personal account, and I do not wish to open a new one. I believe my account was closed for profit reasons, but I kindly ask you to reconsider this decision. I depend on the balance in my account and facing this loss is difficult for me. I fully accept Amazon's Terms and Conditions and am committed to following them going forward. I am new to Amazon, and any unintentional violations will not be repeated. Please give me an opportunity to rectify any errors and restore my account. I apologize for any unauthorized activity that may have occurred, especially as the account is also used by my elderly father who trusts Amazon. I value Amazon's trustworthiness and solely use your platform due to this trust. I hope for your understanding and support in this matter. Thank you, Sachin Billing Address: Shivam DressLand, Gandhi Nagar Main Market, Gandhi Nagar, Basti, Uttar Pradesh [redacted], India Phone number: [redacted] Email: [redacted]

I need assistance with printing a return label for the Chasbren Travel Sheet - [redacted]% Bamboo Travel Bedding I received instead of the item I ordered. I have been informed that a replacement will be shipped to me, and I will receive a refund through an Amazon Gift Card. The refund will be processed back to my Visa ending in [redacted] within 7 days of the item being returned.

I have been dealing with an issue with my account for almost a week. On Tuesday, December 11, [redacted], I asked for my business account under my email [redacted] to be closed, but they also closed my personal account [redacted], phone number [redacted], member since [redacted]. I have contacted customer service via phone and email multiple times. I was assured that my account would be reopened. However, as of Friday, December 14, [redacted], I was told it would take another 24-48 hours. I am extremely frustrated as my account has not been reactivated yet. This prevents me from creating a new account without losing all my existing subscriptions, device information, and order details. This issue was not caused by me, and I feel helpless as I cannot access Amazon Prime, music, or my devices. I urgently need assistance to resolve this frustrating situation.

Subject: Amazon.in Order # [redacted]-[redacted] Cancelled Dear Amazon India Customer Service, I am disappointed to receive notification of the cancellation of my room heater order. The explanation provided for this cancellation does not seem to be accurate. I find it hard to believe that my bank would decline partial payment for one item out of three ordered. I am aware that the issue may lie with the supplier rather than a payment problem on my end. However, this situation is causing inconvenience, especially as the heater was intended for a patient in need during the cold weather we are experiencing locally. Moving forward, I urge you to reconsider this cancellation and proceed with delivering the room heater. I am willing to make the payment either through my debit card or in cash upon delivery, once the refund has been processed accordingly. I hope for a resolution that upholds honesty and integrity in your customer service. Thank you for your attention to this matter. Sincerely, N.M. Mukhi

Subject: Order # [redacted]-[redacted] Cancelled Dear Amazon.in, I would like to address the recent cancellation of my order for a room heater. I received a notification that my order has been cancelled due to payment issues, which I find suspicious. I believe the explanation provided is inaccurate, as my bank wouldn't decline payment for just one item out of the three I ordered. This situation has caused inconvenience as the heater was urgently needed for a patient in cold weather. I am disappointed with the handling of this issue and it may influence my future purchases with Amazon. I hope for a resolution where the room heater can be sent promptly, and I am willing to pay upon delivery by debit card or cash. I trust that this matter will be handled appropriately. Thank you for your attention to this concern. Sincerely, N.M. Mukhi

Hello, I am Eleni Margariti, and my order ID on Amazon.it is [redacted]-[redacted]. I am encountering issues with an order and my Amazon.it account. Around four days ago, I checked my order on Amazon.it and saw that it was marked as "Delivered and Signed by me," even though I hadn't received it. After reaching out via email, I was informed that I needed to wait 72 hours for an investigation. Subsequently, I received an email stating that my account was blocked due to a connection with another account, [redacted], which I created but never used. Despite my attempts to explain the situation and seek assistance, all my follow-up emails have been unanswered. I have tried to contact customer support via phone, email, and live chat, including reaching out to other Amazon departments, without receiving a resolution. I am frustrated by the lack of support and communication regarding the situation. I simply wish to receive either the order I paid for or a refund promptly. Thank you for your attention to this matter. Best regards, E. Margariti

Hello, I recently purchased a PS4 Pro from Amazon.fr. However, I received an email in French the next day stating that my order did not go through because I needed to verify the billing address by providing a document showing the address and the last 4 digits of the card used. This is my first time using this card for online purchases, so I don't have a document like that. I used my uncle's card after transferring money to his account because I don't have my own debit/credit card. My uncle and I live in the same block of flats, so I believe the addresses (shipping and billing) should match. Currently, my account is locked, and I am awaiting a response. I cannot take any action at the moment. Any assistance would be appreciated.