Amazon Customer Service Issues

I recently received an email stating that my email address was changed on my Amazon account without my knowledge or consent. Now, I am unable to sign in or access my account. Additionally, I have received two packages that I did not order. I am seeking assistance as I cannot find a customer service phone number. I have reached out via email to resolve this issue. -Ken J. Email: [redacted] Received an email notifying me of a change to my Amazon account email address. The old address was [redacted] and the new one is [redacted] If you need to reach me, ensure that the name and email address associated with my account are used. Thank you.

Hello. A few months ago, I was unexpectedly removed from writing Amazon reviews even though I have provided numerous helpful reviews in the past. I've tried to find out why this happened but haven't received any explanation or the ability to start reviewing again. I feel frustrated by the lack of communication from Amazon and the way I've been treated. Despite being a loyal customer for over two decades, spending around 15k, I felt like I am now being punished without a fair chance to understand what went wrong. It seems impossible to talk to a real person about this issue, adding to my disappointment. I hope to get a proper response and resolution soon. Peter C. [redacted]

Hello, I want to share a personal dilemma I am facing. My wife, who is a kind-hearted individual, has faced multiple health challenges and is now recovering. She used to play the mellophone in our community band, but unfortunately, the instrument she was borrowing is no longer available. I had hoped to surprise her with a new mellophone for Christmas and found a Blessing BM-[redacted] Marching Mellophone on Amazon for $[redacted]. After saving up, I was disheartened to see the price suddenly jump to $1,[redacted].87 on the website. I am unsure if this was a genuine price change or a bait-and-switch tactic. I am deeply saddened by this turn of events and hope for clarification on the pricing and if it may decrease again. Your assistance in this matter would be greatly appreciated. Thank you for your understanding. - William P. from Cherry Tree, PA.

I am inquiring if my two phones and Sephora cards count as four items for free shipping. I am having trouble logging into the site as it keeps logging me out when I enter my password. Could you confirm if these four items will meet the requirement? I am eager to receive these items promptly. Thank you for assisting me and responding promptly as my friend is eagerly waiting for the Sephora cards. Thank you again, Christopher M. Konieczki. Email: chrismkonieczki @Yahoo.com.

I've had to order an item three times now because it has never been received at my house. I receive messages stating that the item was delivered, but it never arrives. Even in the latest instance, they claim a delivery attempt was made, but I've been home and no one showed up. I've had to retrieve items from others' homes that were mistakenly delivered there instead of to me. I'm frustrated with the incompetence of the drivers, as it seems they struggle with using GPS or reading addresses correctly. The false claims about attempted deliveries are incredibly frustrating. As a long-time Prime member, I've never experienced such poor service. When I contacted customer service, they seemed dismissive of my concerns, which is not acceptable considering I pay for this service. I'm considering canceling my membership due to the disrespectful treatment I've received.

Subject: Concern About Unethical Behavior Regarding Product Review Dear Amazon Customer Service, I am writing to address a situation with a recent purchase I made through your platform. Several months ago, I bought a power supply that unfortunately stopped working shortly after the warranty period had expired. Although I left a negative review, I decided to invest in a higher quality replacement from a different brand. My concern arises from receiving emails from the seller offering me an Amazon gift card in exchange for removing my negative review. While I appreciate the attempt to resolve the issue, I find this approach unethical. Reviews are meant to be impartial evaluations for future customers. Deleting negative feedback for financial gain undermines the integrity of the review system. I wanted to bring this matter to your attention as I believe it is important to uphold ethical standards in customer feedback. I hope you can address this issue accordingly. Thank you for your attention to this matter. Sincerely, Steven B.

A few months ago, my account was closed by Amazon, citing a connection to another closed account, which I believe is a misunderstanding as I don't recall having another closed account. Despite my attempts to address this issue, my concerns have been disregarded, hindering my ability to create a new account. This situation is affecting my work as a writer, preventing me from setting up an author's account to promote my books. The closed account was associated with my email, [redacted] I kindly request assistance in resolving this matter promptly and thoroughly to regain access to Amazon services. Thank you for your attention to this matter.

We received an Amazon Prime package on 12/8/18 around 8 pm via a delivery service. The driver unfortunately damaged our property by driving off the driveway, nearly flipping the delivery van. The van remains on our property as of 10 am on 12/9/18. The driver mentioned the delivery service was Impact, but I could only find a service called Inpax. The Amazon Prime tracking number is TBA[redacted]00. The van still looks unstable. I am reaching out to Amazon Prime to verify the delivery service name and to learn about the next steps. The initial action needed is removing the van and repairing the property damage caused by the delivery mishap. My name is Terry A. The package was for my stepson, Christian M., and our address is [redacted] Holly Drive SW, Marietta, GA.

I recently had to cancel an order due to a missed delivery without receiving a card or contact details. The courier failed to provide specifics for the next delivery attempt, causing inconvenience. Hoping to avoid further issues, I plan to use the pick-up point service for my next order. It's puzzling that despite having a 'leave in safeplace' option in my account, couriers seem unaware of it. I trust the sellers understand my predicament, and I look forward to receiving a refund to reorder in time for Christmas. Sincerely, Lindsay M.

Order #[redacted]-[redacted] was scheduled to arrive on Friday but was later updated to be delivered between Friday and Wednesday of next week. The latest update indicates it will now be ready on Thursday. This delay is causing inconvenience as the bake sale planned for Friday relies on this item. Multiple items have been ordered for the bake sale project, including rolling pins, silicon molds, cutters, and brushes, with a total exceeding $75. Local stores do not have the needed food coloring in stock. Seeking assistance for the time-sensitive charity bake sale that depends on this vital ingredient.

I am frustrated and confused by the continuous billing on my account despite addressing it multiple times. My full name is Shakira Campbell, as I previously mentioned to the last agent. I have two email addresses: [redacted] and [redacted] I wish to cancel all subscriptions except for my student prime account. It's disappointing that I am still being charged. I urgently need a representative who listens and takes action. The ongoing situation is exhausting, considering I have been a loyal customer since [redacted].

I am experiencing issues with the delivery of my package. Firstly, I would like to update my address to [redacted] Al Ghat, Al Masif, Saudi Arabia. I keep receiving messages stating that the delivery of my package has been rescheduled based on my shipment instructions for the carrier. However, I have not received any calls or emails from the carrier. My phone number is +[redacted][redacted] for Saudi Arabia. I have tried to communicate with an employee who requested the location via email, but I have not received any further communication from the carrier. I am frustrated by the lack of information regarding my shipment and would appreciate more details. Thank you.

I am experiencing issues with my shipping package. Firstly, I need to change my address to Al Ghat, Al Masif, Saudi Arabia. Despite receiving notifications that my package delivery has been rescheduled as per my instructions, the carrier has not attempted to contact me via phone call or email. I am unsure if there is an issue with my phone number registered for Saudi Arabia. I am seeking clarification and details regarding the shipping process and carrier handling my package as the current situation is causing frustration. After speaking with a representative who requested my location details through email, I have yet to receive any follow-up communication from the carrier. I am hoping that Amazon can assist me in obtaining more information about the carrier responsible for my shipment and ensure that the delivery process is resolved satisfactorily.

Recently, the email linked to my account was changed without my authorization, making it impossible for me to access my account. Upon trying to log in to Amazon, I noticed my name was associated with an unfamiliar email address. Pressing the "not me" button, I attempted to sign in with my email but was informed that no account existed under that email address. After a lengthy conversation with customer service and being transferred to an account specialist, my account was supposedly frozen. I was informed that I would receive an email from the fraud department within 24 hours to regain access. Uncertain if my earlier email submission was successful, I am concerned as it has been over 24 hours with no resolution in sight. Feeling vulnerable and disappointed, I am contemplating shopping elsewhere for the holidays and reconsidering my Prime membership that I've held for about a decade. I value the security of my financial details and transactions with Amazon, but the recent events have shaken my trust in your ability to safeguard my information. I request assistance and ongoing communication to reassure me during this distressing time.

I purchased a Portronics POR-[redacted] Puck Ergonomic Wireless Mouse in Gray from Amazon on September 26, [redacted]. Shortly after receiving it, I encountered connectivity issues with my laptop. To address this, I had to remove the batteries and reinsert them to reconnect the mouse. Today, while using it, the same problem occurred, and when I attempted to remove the battery, the spring board unexpectedly detached from its slot. Now, the mouse is completely non-functional. Since it is a branded product acquired recently from Amazon, I am looking for a prompt resolution for either repair or replacement.

On December 2, [redacted], an order was placed and charged to my usual Amazon card without any issues. However, on December 5, [redacted], a second order #[redacted]-[redacted] for $[redacted].56 ($[redacted].01 with discount) was placed on the same card, but it has not been shipped as expected, despite the initial confirmation. I kindly request Amazon to expedite the delivery of this order. I am the sole user of this card and did not make any additional charges between the two orders. If there was an inadvertent charge, I trust it will be rectified promptly. Your attention to this matter is appreciated. Thank you for your swift assistance. Dr. V. F. French, retired.

I received only 3 out of 6 items on time, with 2 items arriving via Amazon Shipping (AMZL). I received a text today claiming a delivery attempt was made during a holiday closure, which is the second time this has occurred. After an online chat, I was informed no attempt was made. Despite having clear instructions at my entrance, items are consistently delivered to the wrong address or when I am closed. I wish to opt-out of AMZL but was informed this is not possible. I used to receive packages via FedEx and would prefer to pay for this service to ensure successful deliveries. The current shipping issues are causing me to consider ordering less from Amazon. I hope for improvements to avoid losing customers in the future. Thank you for your attention.

Hello, I have been attempting to purchase a Microsoft Surface Laptop for a month now. My account ([redacted]) was unexpectedly blocked without any explanation. I discovered that my bank had set an internet spending limit, which caused issues with my payments. Despite my efforts over two weeks, I was unable to regain access to my account. When I tried to use my brother's account with the same card, his account ([redacted]) also got blocked. I created a new account ([redacted]) a week later, and once again, the new account was blocked without any guidance on how to resolve it. This whole experience of trying to purchase a laptop has been very frustrating. All I want is to buy the laptop, nothing more.

I encountered an issue with my Amazon account during my Christmas shopping. After attempting to verify my account, I received conflicting emails instructing me not to respond. Despite my credit application approval from Synchrony Bank and Amazon.com, I am unable to continue shopping. I diligently provided the required information and tried to verify my account, which was perplexing since I had already been approved. I hope to receive a prompt resolution. Thank you. Sincerely, Reynaldo V Sanchez Billing information: 1) [redacted] E Mission Blvd Ste# D, Pomona, CA [redacted] 2) [redacted] S Park Ave, Pomona, CA [redacted] Phone: [redacted] Cell: [redacted] If you have further inquiries, feel free to contact me on my cell phone. Happy Holidays and thank you, Reynaldo V Sanchez

We were informed that the Drive Medical Nitro DLX Euro Style Walker Rollator would be returned to the company at no cost due to needing a second one after the first was mistakenly sent to someone in San Diego, California. The representative was incredibly helpful and understanding, advising us to make another purchase and swiftly shipping it so my mother could have it at the knee replacement rehabilitation center. Despite purchasing two through a company (ultimately Amazon), they have not contacted me regarding the issue, despite numerous messages from me providing all my contact details. This situation has become a genuine concern as I have paid for two of these Drive Rollators but only require one. Any assistance would be greatly appreciated.