Amazon Customer Service Issues

I would like to inform customer service to consider dismissing the individual who was supposed to deliver my speaker and tables today. Despite my earlier conversation with customer service, no delivery was made to the specified location. I appreciate the refund issued. However, the driver's failure to deliver places responsibility on them, and I suggest taking appropriate action. I also believe that compensation should be provided for a 24-hour next-day delivery of a replacement speaker. Thank you.

I missed my package delivery, and I'm frustrated. They tried but couldn't find a secure spot, yet I believe my porch is a suitable location. The inconsistency is apparent as another delivery was successful today. The tracking shows an attempted delivery in Garland, but my address in Richardson is clearly provided. I expect better service for such a simple delivery.

I never used this book and it was never taken out of its box. I rented it for my daughter in August, who attends Samford University. She ended up purchasing a book from Chegg. As we live in Illinois and Samford is in Birmingham, we couldn't return it until early November. The box was unopened and undamaged. When I went to return it, I was instructed to place the label inside the box. I opened the box solely to insert the label and did not touch the book. I then dropped it off at the UPS store. If the book was damaged (as mentioned in your email), it must have happened after it was dropped off. I strongly believe we should not be charged for this textbook and will dispute the charge. Kindly provide guidance on the next steps to resolve this issue. Jill F.

I subscribed to Amazon Prime back in [redacted] when the service was much better. I have noticed a gradual decline in the quality of service over the years. Amazon used to deliver on weekends and within two days consistently, but now there are delays and packages have even arrived damaged. I recently had an issue where a package was damaged during shipping, and I had to reorder instead of Amazon doing it for me. The reliance on USPS for deliveries has impacted the quality of service negatively, and I believe Amazon should reconsider using UPS and FedEx for better service. If this decline continues, I am considering cancelling my Prime membership and exploring other options available in the market. Amazon needs to prioritize improving customer service to retain loyal customers like me.

Hello, I just received an email from Amazon notifying me of a change made to my account's email address. The email claims that I requested this change, but I have not made any such request. The old email address was [redacted], and the new one is [redacted] I suspect this may be an identity theft attempt as I am not familiar with the new email address or the name "BerthaOsborn." Could you please advise me on what steps I should take next to secure my account? Thank you.

I recently purchased a Korg PS3 momentary switch pedal from exborders. I received a message from a company named "Aramex" informing me that my Amazon shipment is en route to India but I needed to complete a government-issued KNOW YOUR CUSTOMER form. I provided my PAN card and driving license details. Despite submitting the form multiple times and receiving confirmation, I keep getting requests to fill out the KYC form repeatedly. When I contacted their customer service, I was told they couldn't assist and advised me to reach out to Amazon directly. I'm hoping to find a resolution to this matter soon. Thank you.

I placed an order on Amazon for Brookside Cal-King mattress protectors. The order was meant for our PO Box, but the vendor shipped via UPS, who cannot deliver to PO boxes. Unfortunately, UPS delivered the item to our old address from over 15 years ago, despite us regularly receiving UPS shipments at our current address for the past 15+ years. UPS has been unhelpful, suggesting I contact Amazon instead. Our current physical address is [redacted] Avenue 26, Chowchilla, CA [redacted], but we will be away starting this Friday for a month to our alternate address: [redacted] Century Drive PO Box [redacted], Quartzsite, AZ [redacted]. I kindly request either canceling the order and issuing a refund or, if possible, reshipping the item promptly to the Arizona address.

Hello, this is Jamie Guidry. I've been having trouble with my phone connection cutting out. I recently spoke to a lady about trading. I have a Kodiak camera in exchange for a tempered glass cover for the front and back. Additionally, I have two Texas Instruments in great condition that are still in their cases. I also have an HP [redacted] Photosmart camera, a Nintendo 3DS XL, and a Kodak EasyShare M853, all in excellent condition. I am awaiting a new phone in the mail today for better communication. You can reach me at [redacted]. I will call back tomorrow but wanted to emphasize that the Texas Instruments are nearly new and valued at around $[redacted] each. I am interested in making trades along with some cash. Thank you.

I recently made my first Amazon purchase through the mobile app, buying a total of 12 items on November 30, [redacted]. The order number is: [redacted]-[redacted]. The total cost was $[redacted].19, including shipping and import fees to Nigeria in West Africa. One item has been shipped, a Singer Heavy Duty [redacted] sewing machine, for which $[redacted].78 was deducted on December 3, [redacted]. However, payment for the other items was declined, leading me to add a new debit card and update payment information with Amazon. After providing requested information for verification, my account was unexpectedly closed without explanation. Seeking clarity and resolution, I contacted Amazon multiple times with no response. I'm concerned about the pending delivery dated December 17, [redacted], and the possibility of losing the funds. Reopening my Amazon account is essential to me. Assistance in resolving this mistake and securing either the order or a refund is greatly appreciated. Chisom Blessing A.

Dear Amazon, I am reaching out to address an issue with an Amazon Membership that was created without my knowledge. Despite not using this membership, I have been charged $12.99 monthly on my MasterCard for several months now. I have attempted to reach out through your applications and customer service numbers to no avail. I am eager to discontinue this membership and request that you contact me at my new email: [redacted] or my cell number in Colombia: [redacted] or my landline in Medellín: [redacted]. I seek assurance that the Amazon Prime membership will be canceled promptly, preventing further unauthorized charges. I appreciate your prompt attention to this matter to bring a resolution to this frustrating situation. Thank you, Pablo Felipe Calle NCC: 70.[redacted].[redacted]

Weathercraft Outdoor Furniture, Inc., a reputable manufacturer, is situated in Asheboro, NC with over 30 years of experience. We own the Weathercraft brand and produce Weathercraft Designers Choice products. Our daily operations involve processing orders from authorized retailers, shipping directly to customers. Recently, we have encountered issues where customers purchased our labeled items from Amazon sellers, like Simply Eezy, but faced delays or never received the products. Despite attempts to address these concerns with the sellers, no satisfactory resolution has been reached. We placed an order ourselves, only to face unresponsiveness after being charged. Another seller, Jennifer Crowley's store, is also selling our products without authorization. These unauthorized sellers not only damage our reputation but also impact customers and Amazon's credibility.

I signed up for an Amazon Prime account and Prime Video to activate Twitch Prime during the free trials. However, when I tried to activate Twitch Prime, it failed repeatedly. To troubleshoot, I canceled and reactivated my Amazon Prime account multiple times, but still couldn't get Twitch Prime to work. To my shock, the next day I discovered that Amazon had charged me over $[redacted] without authorization on 6/12/[redacted], including international fees. Given that these were all part of free trials, I am at a loss as to why I have been charged. The unauthorized deductions disrupted some of my debit orders, necessitating the bank to freeze my account, requiring me to get a new card and causing a 5 to 10-day inconvenience. This situation is distressing and poses a significant financial burden for me. I urgently request your assistance in resolving this matter.

My purchases are currently on hold due to unusual activity as I placed orders in both the US and Mexico while on vacation. Prices on Amazon Mexico differ, causing the confusion. I provided my ID and debit card as proof, but being away from home, I couldn't provide a bank statement due to direct deposit and associated charges. I believe identification and the debit card should suffice. The inability to resolve the issue without a bank statement is frustrating. Support mentioned the account is locked, creating further obstacles. This situation is impacting our Christmas, and it's disappointing. It's unlikely I'll shop with Amazon again after this experience, and I feel compelled to share my dissatisfaction publicly.

I purchased four (4) packs of 6 angel pens through AMAZON, order #: [redacted]-[redacted]. I received an email confirming the delivery of three (3) sets on Dec. 6th. However, only two (2) sets were in the box received, as indicated by order # [redacted]-[redacted] with tracking #: TBA[redacted]2 [redacted]. The email mentioned the delivery of a third set on the same day without a tracking # or actual delivery. The 4th pack was supposed to be delivered on Tuesday. I only received two (2) packs, leaving one (1) pack missing. I needed them for a gift, and now I must find an alternative before Dec. 11th. I have been an AMAZON member for years but am now feeling frustrated. Please provide the tracking # for the missing set. I attempted to contact the retailer AMAZON uses but was unsuccessful. Any assistance would be appreciated.

Last week, we ordered 35 Introductory Chemistry books. Shortly after, Amazon emailed us about suspicious account activity, holding some of the books and locking our account. To proceed with sending the rest of the order and unlocking the account, they require the latest credit card billing statement. Our issue arose when the statement from the bank's website lacked the card holder's name and address, causing Amazon to reject it and leaving the account locked and books on hold. We are eager to reach out to a website representative, but the account lock prevents us from accessing customer support. Resolving this quickly is crucial as the school year starts in February, and we are unsure of the delivery time to our country.

I contacted your customer service helpline regarding an order I placed on my Amazon Prime account earlier today. I had a negative customer service encounter with Amazon. The representative had difficulties understanding me due to a language barrier and seemed unfamiliar with Prime benefits. I inquired about the two-day delivery policy as my order was placed this morning, expecting two-day shipping, but the delivery date displayed as next Wednesday. An option for a longer delivery with a $5 credit was suggested, which wasn't satisfactory. I sought more details about Prime benefits and encountered a pop-up for a three-month trial membership for $.99 while listening to music. Please provide comprehensive information on the advantages of my $[redacted] Prime membership. - Dissatisfied Customer

After three days of research and shopping, I finally decided on the items I want to purchase for my son. I planned to use an American Express gift card, but encountered an issue because the card does not have a cardholder's name. An error message stating "Amex/SSI acct" appeared when I tried to use it. I have a $[redacted] balance on the gift card that I would like to use, and I'm willing to pay the remaining balance with a personal credit card, likely another Amex. I need to resolve this quickly to avoid any delays in receiving the shipment on time. Thank you.

I purchased a jacket from JILANLANPTT on 11-10-18. The jacket I ordered appeared beige in the advertisement. I selected it in size 90. However, upon arrival, the color was apricot. I contacted the seller and returned the item for a refund. I then decided to exchange it for a white one. I included a note with the clear package and sent it back on 11-23-18, incurring a $5.25 shipping fee. Despite dealing with the seller and receiving an email stating a refund was issued, I have not yet received the exchanged item or the refund. I used a $20.00 Amazon gift incentive and a $10.00 gift card for this purchase. I am concerned as I have not seen any refund credited to my Amazon account. I would appreciate your assistance in resolving this matter. Thank you.

I need to return an item and selected the option for UPS to provide a return label during the pickup. However, UPS did not bring the label as expected, and when I tried to reschedule the pickup for the return label, they mentioned an $11.00 charge. The return instructions did not mention any fees for rescheduling the pickup or obtaining the return label, only that UPS would handle this process. I am seeking clarification on why I am being asked to pay $11.00 for this service. TRACKING ID#: 1Z6188R[redacted]7 Thank you for addressing this promptly. Kirsten B.

I would like my order to be promptly filled and delivered as promised on Cyber Monday. I used my $[redacted] Amazon Prime credit to order two unlocked cell phones and a Sephia card that were eligible for free shipping. The first phone is a 5.0-inch HD camera Android 6.0 smartphone for $29.99, and the second is a 5.72-inch HD camera Android 6.0 smartphone for $47.99. I also ordered a Sephia card for $25, totaling $98.98, which should be covered by my credit. My name is Christopher M. Konieczki, and I have been trying unsuccessfully to process this order for over a week. I appreciate your prompt assistance in resolving this matter and ensuring the items are shipped out quickly. You can reach me at [redacted] or [redacted] Thank you for your attention to this issue and happy holidays! Christopher M. Konieczki