Amazon Customer Service Issues

I need to speak with a human customer service representative at Amazon, not elsewhere. I bought a countertop icemaker from Amazon, which has suddenly stopped working. The fan is not functioning, causing it to stop making ice. Up until yesterday, it was working fine without any power issues. I don't want to contact another company; I specifically need to talk to an Amazon customer service agent. Please reach out to me at [redacted]. Thank you. - T. Montgomery.

I purchased a defective product with order # [redacted]-[redacted] and proceeded with the return process as instructed by the vendor. Following the return, my bank account, from which the purchase was made, was compromised. Consequently, I had to change my payment methods. I informed the merchant and Amazon, to whom the refund was being issued as an Amazon gift card, which I agreed to. Despite being assured on five occasions through customer service, twice over the phone, that the refund would be processed by today, 3/30/23, it has not yet been received. I continue to receive emails stating that the refund cannot be completed due to my original payment method being invalid. I have already informed Amazon about this change. I am a Senior Citizen and handicapped, relying on others for shopping and returns. I am concerned by the delay and the lack of communication regarding my refund. I have faced numerous issues with deliveries and customer service before, but not receiving this refund is unacceptable, especially considering my limited income from Social Security. I urge for a swift resolution to this matter; otherwise, I may seek legal assistance from my attorney as this prolonged process has left me frustrated.

I have been an Amazon customer for more than 20 years. This morning, I attempted to log in using my email address, [redacted], and my current password, zinnia208. To my surprise, my long-standing password was suddenly deemed invalid. After multiple unsuccessful login attempts, I eventually set a new password, or3044, which oddly linked my account to the name "Sophia Chindlbek," a person I am not familiar with. I am concerned about this unexpected change and unsure if it could be a fraudulent activity. Should I consider contacting my financial institutions for added security measures?

The wording on my recent shipping box is inappropriate. Our society has become accustomed to the phrase "Oh, my G__d," but it is not acceptable! This is the sacred name of the God of Christians, Catholics, and Jews. My most recent package had this phrase on both sides. Would Amazon use this phrase if the names Allah or Buddha were substituted? Certainly not! I understand this may not lead to any changes, and you might even find it amusing, but as a Christian, I would appreciate an apology and a discontinuation of using these boxes. Thank you!

I placed an order for a gift product on March 16, [redacted], with Order # [redacted]-[redacted]. Despite reaching out to your customer care executives Shailey and Snehadeep twice, I have yet to receive the product. As a long-time regular customer, I am extremely disappointed in the poor service I have received. I would appreciate a clear explanation for the delay in delivering my order and any challenges that may be affecting the shipment.

I received a damaged part that needs to be returned and replaced. The replacement unit should be used for the return shipment. The package was delivered on March 20 and handed directly to a resident. Product: MAIDeSITe Electric Chair Lift Features: Get Up from Floor, Floor Lift, Can be Raised to 20”, Help You Stand Up Again Specifications: Weight Limit [redacted] LBS, Item Weight 30 LBS Return or replacement options are available until April 18, [redacted].

I received your message about your delivered package. According to the tracking information, your item was delivered and handed directly to someone at your address. The product in question is the MAIDeSITe Electric Chair Lift. This lift is designed to help individuals get up from the floor and stand up again. It has a weight limit of [redacted] pounds and weighs 30 pounds itself. If you need to return or replace the item, you are eligible to do so until April 18, [redacted].

I had difficulty cancelling my Paramount+ 7-day trial before it renewed at $9.99/month. The night before, our credit card was charged $10.62 by Amazon Prime. I tried to cancel through Amazon, but the Paramount cancellation screen only had 3 options and no confirmation button. The choices were to be reminded before renewal, turn off auto-renewal and watch until Apr. 30, [redacted], or keep the subscription.

I purchased a four-chair dining table set from Amazon on February 28th. However, I received two damaged chairs and table from the seller, Craftsvilla. After contacting Amazon customer service and requesting a return and refund, the seller was supposed to pick up the damaged items from my home on March 5th but failed to do so. Despite reaching out to both customer and seller support teams at Amazon multiple times, there has been no resolution. It is disappointing that Amazon has not taken any action on this matter. I am considering filing a case in the consumer court to address this issue.

It's been an hour, and I am still struggling to log into my account, which I've had for quite some time now. Amazon has unexpectedly disabled my account, and all the restart pages are not helpful at all. The phone numbers provided on the website only lead to other companies trying to sell me things, which is infuriating. I am a Prime member and being denied access to my account for a service I have already paid for is unacceptable. I am demanding a refund for the services I am being denied. If this issue is not resolved promptly, I will have no choice but to cancel my entire account. Dealing with Amazon has been the most frustrating experience I have ever had with a company.

I wrote a detailed and glowing review for a product I truly adore. My review was not approved, possibly due to a site I mentioned that is closely connected to the product. I am upset because I spent hours crafting the review. I am unable to edit it now and wonder if there is a way for me to access the full text. The review was extensive, between 1[redacted] words, and it would be very frustrating if I can't even view it now.

Regarding my Amazon A-to-z Guarantee Claim for Order number [redacted]-[redacted], After being a loyal customer and Prime Member for some time, I am extremely disappointed by this outcome. I was assured a return label would be provided, only to be informed I have to cover the shipping cost, insurance, and restocking fee. The amount needed for shipping alone would consume a significant portion of the refund. This feels like a penalty for buying from a third-party seller, and Amazon's lack of assistance is disheartening. This experience has made me reconsider my decision to continue as an Amazon customer.

I have been receiving emails about updating my payment method for Amazon Prime. I have no interest in keeping Amazon Prime and want to cancel it. I recently made a purchase and then encountered this issue. I would like to continue using regular Amazon services but do not wish to maintain Prime. I have received three emails about this matter. Please confirm once this is resolved. Thank you.

I have been unable to access my Amazon account due to suspicious activity, which turned out to be my own attempt to make a significant camera purchase. Despite numerous attempts, I am locked out and seeking assistance to regain access. My name is Larry T Lee Jr. You can reach me at either [redacted] or [redacted]. My email is [redacted] I have received requests to upload a copy of my credit card for verification, but I lack the knowledge and means to do so. Please reset my account status so I can change my password, or contact me directly to facilitate my re-entry. Recently changing internet providers also affected my Alexa. Your help in resolving these issues is greatly appreciated.

I recently received a bill for $[redacted] for Poise pads that I did not receive, although I ordered them online. Most of the items were ordered in March and a few in April. I recall the orders were usually delivered promptly in the past. Could you please investigate these orders and provide me with the delivery dates? I want to ensure I am only billed for items I have actually received. Thank you for your assistance. Regards, Dolores R. Alpine, NJ [redacted]

I purchased DHEA cream on Amazon on 3/12/23. I decided to cancel the order over a week ago due to the repeated delays in the expected delivery date. I wanted to order from another vendor instead. The order number is ORDER # [redacted]-[redacted]. I contacted my bank, but no refund has been credited to my account yet. Additionally, I noticed that on the cancelled order page, there is no option to view the refund status. I would like to receive the refund promptly or at least have an update on the refund status.

On March 24, [redacted], I purchased 2 jars of Gunter's Buckwheat Honey, but the order was marked undeliverable by Amazon. I am waiting for a $21.18 refund (Order #[redacted]-[redacted]) but have not received a clear response regarding the status. It appears the honey might have been damaged during transit as it was in glass jars. Amazon's customer service indicated a potential 60-day wait for refunds in some instances. I attempted to contact the seller, who redirected me back to Amazon as they sold the honey.

Regarding Order #[redacted]-[redacted] placed on March 22 and delivered on March 29 for the Gamo Swarm Maxxim G2 .22 Cal Multi-Shot Pellet Rifle sold by Army Boy. I have been attempting to return this order without success despite the advertised ability to do so. I have not received any response from the seller after explaining that the rifle has a problem since I am unable to pump it, making it impossible to charge. As a costly item that I am unable to utilize, I am now seeking assistance through Amazon's A to Z Return and Refund Guarantee. I appreciate your prompt attention to this matter. Thank you. Vivian C.

I recently placed an order on Amazon for two 500ml bottles of Himalaya baby oil and two Himalaya baby soap bars. Unfortunately, upon receiving the package, one of the oil bottles was damaged, leaking inside the box, and only one soap bar was included instead of two. This experience has been disappointing, and I am seeking a replacement, refund, or cancellation for order number: [redacted][redacted].

I am unable to locate the customer service for assistance as my account is currently suspended. After attempting to log in, I receive a notification prompting me to provide additional information and check my email. However, upon reviewing my email, I am informed that the hold cannot be lifted at this time and advised to sign in for further instructions. Unfortunately, this process continues in an endless loop as each platform directs me to the other for resolution. It seems I am caught in an unending cycle of checking my email and revisiting the website for a solution to lift the hold on my account.