Amazon Customer Service Issues

Dear forum members, I'm Rhonda Whitman, and I'm having trouble accessing my order history on my account. Recently, I purchased a pair of work boots and require a printed receipt. Despite trying to print one through the phone app, I couldn't find the option. When I attempted to log in on my laptop, my order history vanished. Your assistance in resolving this issue would be greatly appreciated. Thank you, Rhonda Dear community, I recently spoke with a sales representative regarding the disappearance of my order history from my account, a problem experienced by other customers as well. The representative assured me that the issue would be resolved within 48 to 72 hours, but it remains unresolved. I simply need a receipt to facilitate reimbursement for the work boots I purchased. Any help would be appreciated. Thank you.

I purchased a treadmill on December 28th, but it's not what I wanted, and it's only showing an error E-5. I've had poor experiences with customer service and the third party company is asking for a hefty fee to pick it up from my second-floor location, which is frustrating. They're also requesting photos and for me to arrange for someone to inspect it, but I simply want to return it. I'm unhappy with the changes at Amazon, including the increase in Prime price and the decrease in customer service quality. Despite chatting with customer service twice and being told that I can't get a refund as the item supposedly arrived in good condition, I feel like I'm not being heard. The third party company, Vively, offered me $30 to get it fixed, but that's not acceptable considering the significant amount I spent. I'd appreciate a callback from a manager. I understand the challenges businesses face in the current economy, but this situation has made me reconsider renewing my membership. Thank you for any assistance you can provide.

I recently received three separate emails informing me of a reversal of refunds for three items I returned to the UPS Store in Vancouver, WA in January. Initially, I was concerned these emails might be a phishing scam, but upon checking my Amazon Rewards Card statement, it appears I was indeed charged again for these items totaling over $60. In January, I returned more than three items at once and chose the UPS Store due to its convenience while running other errands in the area. I meticulously follow the return process, watching as they print labels and provide me with a receipt. I had not kept the UPS receipt as I had received my refund notification and thought the matter was resolved. As a loyal Amazon customer facing this issue for the first time, I find it frustrating to be charged for items I believed were returned and the transactions closed. I am now uncertain of the appropriate steps to resolve this as interest accrues on these unexpected charges. Despite understanding the need for notification if the item is not received, I feel it is unjust for customers to be held accountable for items scanned as returned by UPS only to have refunds reversed months later.

Hola, buenas noches. Me pongo en contacto porque tengo un problema con el inicio de sesión en mi cuenta de Amazon. Me piden verificar mi identidad porque cometí un pequeño error al ingresar mi contraseña desde mi celular. Realicé los pasos necesarios hace 5 días esperando que me dieran acceso en 24 horas, pero han pasado 5 días y aún no he recibido respuesta. Perdí mi primera cuenta en un problema similar de verificación de identidad. Necesito acceder a mi cuenta de Amazon para ver películas y revisar compras hechas. Agradecería información sobre cuándo se solucionará este problema. ¡Gracias!

I am reaching out on behalf of South Shore Recovery Home with concerns regarding Amazon Business. Our organization is experiencing issues with certain orders on Amazon being processed while others are being asked to update payment methods. When seeking assistance, we have received conflicting information from various sources, leading us back to Amazon. The customer service representatives suggest using a credit card, which poses a problem as our organization does not possess one. This situation raises questions about whether Amazon Business necessitates credit card payments exclusively. Moreover, the verification process using landlines appears ineffective, potentially excluding businesses with this communication setup from utilizing Amazon Business. Clarification on these matters would greatly help our operations.

Hello, I have noticed that my products are listed on Amazon.ca, but I am facing an issue as there is no Buy Box displayed for over a month. This problem persists in both the USA and Canada. Interestingly, when I edit one item, save it, and then click on Twitter, the Buy Box appears momentarily. However, when I search for my item with ASIN B0BZ18937R on Amazon and click on it, the Buy Box disappears again. I have a professional Seller account and have been selling in the UK and Europe without any problems. This issue seems to be specific to the US and Canada. I kindly request your assistance in investigating and resolving this matter promptly. Thank you.

I requested a refund for an item about 8 or 9 weeks ago. The refund status still indicates, "Return received We will process your refund in 2-3 days. Once your refund is processed, it can take 2-3 business days for the refund appear in your bank account or credit card statement." I purchased a box spring, but received a small folding table instead. I returned it, and they confirmed receiving it. However, I have been waiting for weeks now for the refund to be issued. Order number: [redacted]-[redacted]

I purchased an Annie Designer Kurti in Blue for Rs [redacted] on March 5, [redacted]. However, I received a Black one instead on March 10. I immediately placed a replacement order, providing my office address for delivery. On March 20, I received a call around 9 PM from the delivery team, and another the next day around 7 PM. Today, on March 23, I was informed that the item had been returned to the seller. I would like to mention that it seems unreasonable for deliveries to be attempted after 6 PM for office addresses, as most government offices close by then. In the future, deliveries to office addresses should ideally be between 10 AM and 5:30 PM for successful receipt.

I recently received a car key cover that I did not order, but I was charged for it on my bank statement. I cannot find any record of this order on my Amazon account. I contacted Amazon weeks ago, and provided my information to a representative who promised to look into the issue and call me back, but no one ever followed up. Please advise on what steps are needed to resolve this matter by issuing a refund to my account and providing directions on returning the car key cover. Additionally, I attempted to send a photo of the item received, but encountered difficulties in doing so. Thank you.

Hello, My seller account got deactivated because my wife used a non-approved seller account. I have explained everything to the support team, but I have not received a response. When I contacted them using the help form, their reply directed me to submit an appeal through the correct channel in Account Health on the seller central website. I am looking to contact them via live chat or telephone call for further assistance. Thank you

Good morning, I recently returned a small package at my local UPS store. Unfortunately, I received an email from Amazon stating that they could not locate my return and charged my account. I spoke to the UPS store this morning, but they could not track the return. The item I returned was a Normcore 58mm Magnetic Dosing Funnel as part of multiple returns. My account was charged $67.83, and I am unsure why this amount was deducted. Can someone help me with this return? The Tracking Reference Number is D4sGfmJKRRMA. Thank you, P. Schomann.

I am experiencing repeated unauthorized charges on my account for game cards that I did not authorize. I have been assured in previous conversations that these charges would stop, and I would be refunded for the amounts. Unfortunately, despite assurances, I have encountered three instances in January, one in February, and now five in March. I have taken steps to manage payments through an Amazon card and have changed all passwords following the incidents in January. The cumulative loss from these unauthorized charges amounts to $[redacted]. I am seeking a permanent resolution to this issue. Thank you.

I recently bought a Dell Inspiron laptop from your company, and I'm experiencing issues with the battery. The laptop is supposed to have a battery life of up to six hours, but it seems to be draining much faster, lasting only about two hours even when fully charged. This is really frustrating as I rely on the laptop for work and can't afford it to die suddenly. I've already tried adjusting power settings and running diagnostics, but nothing has helped so far. I'd appreciate any assistance you can provide to troubleshoot and resolve this battery problem. Thank you.

I recently bought a Dell Inspiron laptop from your company. I'm experiencing an issue with the battery. Despite being advertised to last up to six hours, it's draining much faster. After a full charge, it only lasts about two hours. This is frustrating as I need it for work and can't have it dying during a project. I've attempted to adjust power settings and run diagnostics, but the problem remains. Can you assist me in troubleshooting and resolving this issue? Thank you.

I bought a Dell Inspiron laptop from Amazon, but the battery isn't lasting as long as advertised. It claims to have a six-hour battery life, but it only lasts about two hours after a full charge. This is inconvenient for work. I’ve adjusted power settings and run diagnostics, but the issue remains. Please assist me in troubleshooting and resolving this problem. Thank you.

I placed an order with Forest Leaf that was shipped on March 8 using Amazon as the initial shipper before being transferred to USPS. According to the latest tracking information, the package is currently in Port Allen, LA, and has not been transferred to USPS yet. I have sent numerous emails to Forest Leaf, but have not received any responses. My account was charged for an item that I have not received. I am eager to speak with someone as I am in need of the item or a refund. While I understand that Amazon is not solely responsible, I am unsure of who else I should reach out to regarding this matter.

I bought a Dell Inspiron laptop from Amazon, but I'm having trouble with the battery. It's supposed to last up to six hours, but it only lasts around two hours after a full charge. This is causing inconvenience as I need it for work. I've tried adjusting power settings and running diagnostics, but the issue remains. Can someone help me troubleshoot this problem? Thank you.

Hello, this is Hiren Patel. I placed an order on 05.03.[redacted] with the invoice number #MH_BOM7_[redacted]91_2223. Unfortunately, when I received the product on 15 March 23, it was not the one I ordered. I returned the product to the executives but have not received any updates since then. I have been trying to contact customer care, but the service has not been helpful. I have already made the payment but have not received a refund yet. I would appreciate it if you could either send the correct product or refund my money. I am looking forward to your positive response. Thank you. Hiren.

My package was mistakenly left at the wrong door in my apartment complex. The photo displayed a white door, but my door is a dark royal blue. I need the package before Friday, as I have plans. I request for it to be redelivered to the correct address promptly.

Hello, I'm Shivam B. I frequently shop on Amazon and recently ordered an electric massager. Unfortunately, I'm facing an issue with it as the motor is not working properly. I reached out to customer service, but, unfortunately, there hasn't been a satisfactory resolution. This experience has made me less interested in shopping with Amazon, even though I chose them initially due to their focus on customer satisfaction. I am quite disappointed with the service this time. Could you please provide some assistance or a solution? Thank you.