Amazon Customer Service Issues

I recently purchased a product from Amazon.com and mistakenly entered my warehouse address as the billing address. This caused my account to be locked, possibly due to this error. I am providing additional information and documents to address this issue. I have attached screenshots confirming my warehouse address and bank documents showing transaction attempts using my virtual card. Despite uploading all necessary documents, my account remains locked, affecting both my buyer and seller accounts. As a business owner with an active company and address in the USA, I need my buyer account to be reactivated to proceed with sales. I have also submitted my company documents for verification. Any assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this problem. Apologies for any language mistakes in my communication.

Subject: Complaint Regarding Received HP EliteBook Order Hello, Complaint: I recently placed a renewed order for an HP EliteBook on 02-Mar-[redacted], and it was delivered on 06-Mar-[redacted]. Excitedly, I unboxed the order, only to discover that the product appeared old and was not functioning properly. The laptop wouldn't even start up. I contacted customer care to raise my concerns, but unfortunately, I received no response. This has been very disappointing as my family and I are going through financial difficulties. I kindly request a refund as soon as possible, as my family members are under a lot of mental stress due to this issue. Order ID: [redacted] Thank you, Divya Bharathi

Amazon is threatening to charge my credit card for not returning an item. I returned a printer that was mistakenly sent to me twice. However, they are now claiming that I still need to return the one I paid for initially. Even after sending back the printer and the ink I purchased, they are insisting I return the other printer. If Amazon proceeds to charge my credit card a second time for an item that I have already paid for, I will take legal action. This is concerning as I have been a loyal customer spending substantial amounts over the years. I urge Amazon to resolve this promptly and refrain from double-charging me. Thank you, J. McKenna.

I reached out to the Amazon helpline at [redacted] due to issues with my TV and streaming. After being directed by TCL to contact Amazon for software updates, a representative instructed me to purchase a $[redacted] PlayStation Gift card via digital code on my PC. Despite feeling uneasy, I proceeded since I dialed the Amazon number. The agent further prompted me to enter my credit card details, the same one I use for Amazon purchases. Following this, a $[redacted] digital order appeared on my card. Concerned about the security of my credit card information and unable to access Prime on my TV, I urgently require assistance, especially with concerns about my limited computer skills.

I recently received a gift from my mother purchased on Amazon, a pair of Vionic Women's Citrine Ella Flat Comfort Sandals in size 10 and color White Multi for $[redacted].95 on 3/5/23. The current price is $[redacted].95, and I would like to request a $20 credit to my mother's account. The gift was delivered to me in Findlay, OH, but my mother resides in Aurora, CO. Could you assist with this price adjustment as the purchase was made just 5 days ago, or should we return the sandals for a reorder at the lower price? Thank you.

I am having trouble accessing my Amazon account. When I log in through my email, I receive a one-time password. After entering it, the system asks for the expiration date of a card ending in [redacted], which I no longer have. I tried contacting customer service, but due to my hearing impairment, it's difficult for me to make phone calls. I would appreciate any assistance with this issue. My updated phone number is [redacted] and my email address is [redacted]. Thank you.-Rhanna C.

Subject: Complaint about Renewed HP EliteBook Order Dear Sir/Madam, I am writing to express my dissatisfaction with my renewed HP EliteBook order placed on March 2, [redacted], and received on March 6, [redacted]. Upon unboxing, I was dismayed to find that the product appeared old and non-functional. It failed to start up, prompting me to contact customer care for assistance. Unfortunately, I have not received a satisfactory response, and this level of service is unacceptable, especially given our financial constraints. I requested a return on March 8, [redacted], but as of March 11, [redacted], no one has come to collect the item. The rescheduled date of March 12, [redacted], is the last chance for the pickup. I urge you to ensure a smooth return process and a prompt refund. Order ID: [redacted]-[redacted] Thank you for your attention to this matter. Regards, D.B.

I purchased an MI power bank for Rs [redacted] and a helmet from Amazon. I received the helmet but not the power bank, even though both items show as delivered. I contacted customer care to report the missing item and was informed they would follow up in 4 days, which they did not do. After calling back, I was told they investigated and found the product was delivered, refusing to assist further and abruptly ending the call. Despite multiple attempts, they provided the same response. I am disappointed as I did not receive my product, resulting in a loss of Rs [redacted]. I am seeking either the product I paid for or a refund.

Order number: [redacted]-[redacted]. I have made over 50 calls to Amazon regarding my chair order. The Chinese seller claimed that the chair didn't clear customs, but Amazon marked it as delivered. Amazon refuses to refund me, giving different excuses every time I call. This fraudulent behavior has affected others too. After my complaints, they removed the seller and the product, yet they won't refund me. I hope to find a resolution here since phone calls have been unsuccessful. I urge Amazon to review their emails to see the disrespect I received. They have refunded me four times, only to cancel it later. This has been going on for three months now.

I tried to request a refund through customer service. I spent over three hours following directives from the floor manager James on my phone to verify my identity for security with my debit card details. James claimed Amazon needed these numbers to access my Bank account for the refund. After many numbers and steps, I got frustrated and decided to abandon the refund. James informed me that over $[redacted] was pending to be taken from my Bank account instead of the $15.99 refund. He had withdrawn over $[redacted] without my consent. I contacted my Bank, and they red-flagged suspicious activities but some transactions went through. I demanded the immediate return of all the money. James promised to do so at 11:00 a.m. the next day. I feel Amazon's conduct was deceitful, and I suspect this might not be the first time James has done this. I believe Amazon's unfair practices need to be brought to the attention of the BBB and News Network.

I recently noticed an unauthorized transaction on my credit card from 4 days ago while checking online. I did not make any orders on Amazon, nor did I authorize any Prime Membership other than the free trial and the $1.99 week trial, both of which were canceled. The credit card company informed me that this has been happening since September [redacted], with a monthly charge of $16.19 on the 10th of every month. I have no records or subscriptions on my Amazon account for that date, no digital music or merchandise orders. I have thoroughly checked my account and found no transactions on that date. I have reported this as fraudulent to my credit card company. I have taken screenshots of my Amazon account pages showing no subscriptions or orders for that date. I am seeking assistance from Amazon to address this issue and answer my questions.

I attempted to make a purchase early this morning and my account got put on hold. I completed the address verification, but you requested a credit card statement, which I couldn't provide as I use a debit card linked to my bank. I now realize I can upload a bank statement, but I can't log in to do so. Is there an option to email you the bank statement instead? I want to ensure I receive all the items I ordered, including the Prime membership, promptly, ideally tomorrow. I need assistance expediting these orders as I made them right after getting paid. Please help. - Philip G. at [redacted] or [redacted].

Dear Sir, I am a member of Amazon Prime and have purchased several items in the past. My email address is [redacted] My name is Keith Smith, and my address is 3 Higham, Sowerby Bridge HX6 1PQ. I am interested in selling my own products on Amazon, but when I try to sign in with a new email address, I receive the message stating that I need to complete my registration in the first marketplace. I am unsure of what the current marketplace is. Can you please assist me with this issue? I am feeling very frustrated. Kind regards, K Smith

I am Tony Martins, the author of "The Price of Disobedience" published on Amazon KDP. Unfortunately, I have been unable to access my KDP account due to my hacked Yahoo email. I can provide proof of ownership. My new email is [redacted] Thank you for your assistance. -Tony Martins.

Hello, I've had a Prime Amazon account since I was in New York. I moved to Italy over a year ago and canceled my US phone number without updating my Amazon account. I forgot to cancel my subscription and now I cannot access my account because Amazon keeps sending the verification code to my old phone number, which is no longer valid since I am now in Italy using an Italian number. I've been paying for Amazon Prime without being able to use the services due to this issue. I kindly ask for your assistance in helping me access my account without needing my old phone number. Please advise on the next steps. Best regards, Sihem

On March 18, [redacted], I noticed a charge of $14.99 on my checking account linked to my debit card ending in [redacted]. I did not make any purchases from Amazon and these unexpected charges are becoming frustrating, especially given my fixed income as a retiree. I kindly request a refund for this charge. If not resolved, I may seek legal assistance. Please process the refund promptly to avoid further escalation. I will involve my bank if necessary. Thank you. Linda G. Email: [redacted]

I accidentally locked my card information on Amazon due to repeated login attempts with wrong passwords. I struggle to press the right buttons on my phone screen. As a result, Amazon flagged my account for potential fraud when I tried to place several orders. There was one unauthorized transaction on my card that I disputed. I need to remove the block on my card to complete my Amazon order and use it on Doordash. I assure you there are no actual issues with my card; it was only the multiple unsuccessful login attempts that triggered the security measures.

Order # [redacted] [redacted] was placed on 2nd March [redacted] with an expected delivery date of 22nd March. The item is a small presser foot adapter for Bernina Sewing Machines, specifically identified by #CY-7300LT[redacted] and branded CKPSMS. I already own two Bernina machines which this adapter fits. The first order I placed a month ago arrived punctually, cementing my trust in the company's reliability. Despite the supposed delivery on Saturday, March 18, the item did not reach me, nor my neighbors, in my bustling subdivision comprising over [redacted] houses. I am keen to receive both the undelivered item and even consider purchasing a third one. I kindly request for the replacement to be shipped via FedEx or UPS, citing concerns over the inconsistent Saturday postal service.

I have been dealing with customer service for months regarding multiple issues. I don't want to involve an attorney. I'm counting on Amazon to resolve this. I purchased a security system named Fellini (misspelled) and two chairs for my father-in-law that were supposed to be 17 inches high but were not. After assembling the chairs, I found out they were the wrong height and requested a return. I also purchased an extended warranty, but the chairs were never used and I still have the boxes. They want to charge me $5 for the return and refund only 30%, which seems unfair. I'd like to exchange the security camera for a working one without having to pay $5 or involve an attorney. My husband and I have tried to communicate through email and messages, but we haven't found a satisfactory resolution yet.

I arranged for a return of an item, but UPS did not show up to pick it up as scheduled. According to their website, they left a shipping label at my door, which I did not receive as I was home sick all week. After contacting UPS, they informed me that I needed to reschedule through Amazon since a shipping label had already been generated for this return.