Amazon Customer Service Issues

This is Robert Dean reaching out regarding an issue I experienced. I logged in successfully twice that evening to make deposits on my account, but then got unexpectedly logged out. I feel that one of your employees unfairly locked me out, causing me financial losses in my movie purchases. I have not faced any login issues before this incident and find it concerning. I will consider involving the authorities if necessary. I would appreciate a response and expect a resolution to this matter. It appears there were discrepancies in how my login was handled, leading to confusion and inconvenience. I hope for a prompt and satisfactory solution to this situation. Thank you for addressing this matter promptly.

I have received an email regarding a payment reminder for an order I did not make. I contacted Customer Service, but they were unable to provide much information about the order charged to my account. Despite being informed that the item was sent to a different address than mine, I am being pressured for payment. I want the requests to stop as I did not order or receive the expensive laptop mentioned in the email. It is crucial to contact the address where the item was actually sent instead of bothering me about this issue. I insist that any further payment requests for this unauthorized order cease immediately.

I received an unsolicited text claiming I was enrolled in Amazon Prime. I do not wish to have Amazon Prime. I really do NOT want Amazon Prime! Your marketing department deserves credit — it's truly challenging to keep Amazon out of my life. I am unable to address this immediately without logging into Amazon. However, I can't log in as I don't have my account details with me. Please remove me from your list, erase my information, and pretend you never knew me (though that's unlikely). You are incredibly persistent and aggressive; please cease enrolling me.

I am experiencing difficulties in posting questions or reviews on the site. A few years back, I found myself blocked from doing so with no explanation given. I am particularly frustrated as I am unable to inquire about a product before potentially buying it. The resolution of this matter could determine my purchasing decision. I am earnestly requesting the removal of this block. Reflecting on a previous situation where I reviewed a book by a Manga artist, I now comprehend the stylistic intention of Manga's childlike appearance. Despite still owning the book, I have not revisited it. My attempts to seek clarification have been ongoing for years. To address this issue transparently, I am contemplating seeking legal advice.

I placed order [redacted]-[redacted] for an Ossur Cold Therapy system with a Right Hip Pad. Today, I received the unit without the hip pad and found shipping information for someone in Florida, not Pennsylvania where I reside. Upon calling customer service, I obtained return instructions and was advised to return the item to Amazon through Kohl's for a refund. However, I urgently need the complete unit as my husband's surgery is on Friday 3-3-23. Despite being an Amazon Prime member, customer service informed me they couldn't send a replacement. I am seeking assistance to ensure I receive the correct Ossur Cold Therapy unit with the right hip pad within the next 2 days.

I ordered "The January 6 Report Research Edition" book, but I received eleven books instead. I've been attempting to resolve this issue through Amazon Chat with no success. I need to return ten of the extra books, and I believe Amazon should cover the return shipping costs due to the weight of the books. Unfortunately, my husband and I are currently battling with Covid-19, so we are unable to travel to return the books ourselves. It's frustrating that despite double-checking my shopping basket, this error occurred.

I ordered an item that was supposed to be delivered on Monday, but the delivery date now shows Tuesday the 7th. Is there a way to have it arrive on Monday, March 6th? I am willing to pay for expedited shipping as this is for an event. The product I purchased is the BagDream Gift Bags 10x5x13 Inches 25Pcs Red Stripes Kraft Paper Bags.

Regarding order ORDER # [redacted]-[redacted] for the Litter Champ 3-Pack Refill, Green(1 box): The driver mentioned leaving it at my side door and took a photo, but it was not there. Instead, it was delivered to the wrong address, not mine. This has happened before, causing items to go missing. I always request delivery at my side door to prevent this from happening. I have reordered the item for tomorrow and request a refund for the missing item. I have been a loyal Amazon Prime member for years, and I hope this issue can be resolved to avoid me resorting to other options. Thank you, T. Zingarelli

Good morning, I have reached out through various channels, but I am unable to find a solution to my issue with Amazon as no one is responding to the emails I have sent requesting assistance. Today, I have canceled the order (including a help request in the cancellation details) to see if I can get a response from Amazon's customer service team, but so far, no one has reached out to me. I made a purchase on Amazon on 02/23/[redacted] and paid for the item on that date, but I have not yet received the merchandise which seems illogical. Amazon claims to have delivered the package to my neighbor on 02/25/[redacted]; however, I did not authorize delivery to a neighbor nor do I know this neighbor well as I am new to this address. Today is 03/03/[redacted], and the package has not reached me, yet Amazon has charged me. I am unable to communicate with customer service as the response system on their website does not address my concerns. If anyone sees this message and can assist me, I would greatly appreciate it.

Good morning, I have written through various channels, but I cannot find how to resolve my issue with Amazon because no one is responding to the emails I found and sent a request for help. Today, I canceled the order (to ask for cancellation details) to see if this way I can get someone from the Amazon customer service team to reply to me, but so far, no one has done so. Since 02/23/[redacted], I bought an item on Amazon, and I say bought because I paid the amount on that date, but I have not yet received the goods, which is illogical. According to Amazon on 02/25/[redacted], the package was delivered to my neighbor; I do not know which neighbor it was intentionally delivered to, so to a third party, as I have not had access to the Amazon application at any time to check the box's delivery to a neighbor, that is, Amazon delivered it under its responsibility. The thing is, today is 03/03/[redacted], and the package has not arrived in my hands, but Amazon has collected the money, and there is no human way to communicate with customer service. The robot they have on the site is preset with absurd questions and answers that do not help anyone. I have already tried all the emails they post on the internet, and there are no responses. If anyone sees this message and can help me, I would appreciate it.

I bought a pair of NORTIV 8 Men's Insulated Waterproof Winter Snow Boots on February 28th. I paid extra for next-day delivery by 10 am, but they have not arrived. The app initially said they would come the next day, but now it shows delivery for the following day. I am frustrated and demand a prompt refund. I've experienced this issue before and I am considering avoiding Amazon in the future.

A few weeks ago, I received an email critiquing a review I posted about a product. Regardless of where I purchased the item, my review was truthful and intended to help fellow customers. The issue I want to address now is the importance of not censoring reviews but instead relying on Amazon members to flag inappropriate items. Let's discuss "Quantium Plus." As someone who has suffered from tinnitus for 50 years, I watched a video advertising this product. Despite the video's promises, a search on Amazon revealed no positive reviews for "Quantium Plus." It's crucial to remove such fraudulent products from the platform to maintain Amazon's credibility. Tinnitus is a serious condition, and misleading products like "Quantium Plus" should not be allowed to deceive customers. I urge Amazon to take action against such scams to preserve the integrity of the platform. Thank you for your attention. - PM from Sterling, Illinois

Last December, my mother placed an order using the app. Unfortunately, we were unable to modify the delivery address before the packages were dispatched. Despite contacting an Amazon representative for assistance, the address could not be altered. Upon visiting the designated address, we were unable to locate the packages as the recipient claimed non-receipt, which we suspect is untrue. A police report was lodged recently, and Amazon assured us that they would send instructions via email on how to submit the report for the purpose of receiving Amazon credit, a refund, or another resolution.

My order had to be returned to the warehouse due to an incorrect address. This is the second time a driver has had trouble with navigation. I had to provide detailed step-by-step instructions to guide the second driver to Spruce Grove and my front door. I am a monthly subscriber to Amazon, and I am disappointed with the delivery service provided by Intelcom. Now I have to wait until Monday for redelivery, as I was informed that it only operates on business days. I hope the next driver will not encounter the same issue with reading a map. Order # [redacted]-[redacted]. Intelcom # INTLCMD[redacted]91.

Due to my severe hearing impairment, using the phone is challenging, especially for important matters like this. I may have responded incorrectly to the "Is this really you" emails I received today. When I saw the location listed as Near Washington, I denied it because I don't live near Washington State or DC. However, the email address is not responsive. To recap, Amazon informed me on 2/18 that someone attempted to buy two $[redacted] gift cards and a new phone using my account. I alerted my bank, canceled my credit card, and received a replacement, which you now have on file. Yesterday, I received a box of unordered items and spoke with your fraud department. Today, I received another box containing tar soap, which I also did not order. I was advised to contact the postal inspectors, which I will do on Monday unless instructed otherwise. This situation is upsetting and frustrating, exacerbated by my difficulty in hearing phone conversations with your staff. When the expected package arrives on Monday, could we handle this via email, please?

I need to bring to your attention an issue I faced with a product purchased through the Amazon India app, the Sennheiser CX 300s earphones. The packaging I received was damaged, and upon opening it, I discovered that both the earphones and carry pouch were missing. This service from Amazon is completely unacceptable, as how can they send an empty box for a product worth 3000rs! Following that, my experience with customer service was appalling. Despite multiple calls, I did not receive a satisfactory response. One customer service representative mentioned an investigation would take place, and I was asked to wait for four days. When I followed up after five days, another representative claimed the investigation concluded that I had received the earphones in good condition. This situation is frustrating. I have been attempting to resolve this issue of receiving an empty package and demand a refund promptly. I will not accept anything else. If not resolved, I will take this matter further to expose this fraudulent behavior on social media and any other platform available.

I received a message that seems to be from Amazon stating that my account has been locked due to multiple failed login attempts. The message urges me to recover my account within 28 hours to avoid permanent suspension. If this communication was not sent by Amazon, kindly let me know so that I can address the issue appropriately and prevent further troubles. Thank you. Carol W.

Hello, I am inquiring about my order # [redacted]-[redacted]. After receiving the shoe rack, I started assembling it only to discover that BOARD D, as indicated in the instructions, is missing. I have already contacted the seller, who acknowledged the missing item and informed me it is on backorder with no estimated arrival time. They offered a 10% discount, but with an upcoming party on Saturday March 11, I need the shoe rack complete. I am not keen on creating a makeshift solution for a 10% discount. What can be done given the situation? Thank you. - Wily P.

I ordered men's track suits from China through Amazon. Unfortunately, the delivery was delayed, and I requested a refund. After contacting Amazon, they issued a refund of $84 for the eight pairs of men's track suits I had ordered. They requested that I return the items, but I never received them, and UPS may have attempted to return the items to their office. In the past, all my deliveries from Amazon have been made directly to my home, but I will visit the UPS office to check for the items either this evening or tomorrow. If I locate the items at the UPS office, I will return them and refund Amazon the $84 and the cost of the items. I apologize for any inconvenience this has caused and appreciate your understanding. Thank you, Anne M. Palackavayalil

I have used "[redacted]" as my Amazon account for years. All my devices and books are linked to that account. Due to my separation from my husband, I created a new Amazon account specifically for myself, "[redacted]". I am looking to transfer my Kindle and 2 Echo Dots to my new account but require guidance on how to do so. Additionally, I am interested in obtaining a record of my past orders for reference and inquiring if it is possible to separate and transfer my books to my new account.