Amazon Customer Service Issues

I am reaching out regarding a new in the box counter top microwave found in my late husband, J. H. Olson's property. He purchased it in September, and I remember a charge on his Discover bill for the appliance. I am preparing the house for sale and need to replace some appliances, including an over the stove microwave. I am inquiring if I can return the new microwave to Kohl's for an Amazon credit, as the Discover account associated with the purchase has been closed. Your assistance on this matter would be greatly appreciated. Thank you.

I sent back an item to Amazon on November 30th, dropped it off at UPS with another return. Recently, I received an email threatening a $65 charge for not returning the item, even though I returned it months ago. The order still indicates the return is in transit. I am struggling to find a way to contact Amazon to rectify this before facing the charge next week for an item I already returned.

Hello, I have been waiting for over 3 months for a refund of 16 euros. Unfortunately, the money never reached my account. Despite being told that the refund was processed on October 7, [redacted], and again on October 19, the funds were never received. I have contacted customer service multiple times via chat, but only received promises with no resolution. The refund was split into 7.93€ and 8.07€, coming from different sources, leading to confusion among the employees. They seem unsure how to handle the situation, repeatedly stating that they will escalate the issue without success. My order was placed on September 10, [redacted], with Order No. [redacted]-[redacted] for the following items: ASIN: B09FFKSWFZ (2 x 8€) ASIN: B09FFKD841 (2 x 8€) Total: 16€ I kindly request prompt resolution to this issue and the refund of the money after almost 4 months. Thank you in advance. Sincerely, Beller

I recently had a package delivered to my home on December 28th, which unfortunately got stolen from my front porch. I have video evidence of the theft from my Ring doorbell. The item stolen was a pair of blue leggings that I ordered a while back, and it took a long time to arrive because it had been recently restocked. The package was ordered through my mom's Amazon Prime account at [redacted] and was delivered to [redacted] S Willow Ave, Fayetteville, AR. This isn't the first time a package has been stolen; previously, I ordered some hydraulic bandaids in November that never made it to me. I'm hoping to either get a refund or have the items replaced, but I'm uncertain about the process. Thank you for your assistance.

I bought bed sheet extenders from AceDécor, but I am struggling to return them. I have been a loyal Amazon customer for a long time, but I am extremely frustrated. I have been unable to get assistance despite spending over an hour trying. As a senior citizen, it is challenging for me to manage returning these bed extenders. I feel disappointed and let down by Amazon for not being able to find help with this simple issue. It may not be a significant matter to Amazon, but it is to me. Unfortunately, I have not found any resolutions to my problem, and I am saddened by this experience. - Marie B. Guthrie

Hello, my name is Gerald/Garry V Woodgate. I recently returned two Sharp Digital Alarm Clocks because they were not working correctly. Despite requesting a replacement, both clocks had the same issue. I returned both items promptly, following the instructions provided and attaching the return code to each package. There was a discrepancy in the return addresses given to me, with one being Whole Foods on Concord Pike and the other being my local package return store on Marsh Rd. I returned both clocks on the same day within an hour of each other. The package at Whole Foods was scanned, and although I requested a receipt that was supposed to be emailed to me, I didn't receive it. The package I dropped off at Marsh Rd provided me with a paper receipt. On checking Amazon, I noticed that only one clock has been refunded. Would you kindly investigate this matter for me? Thank you for your attention to this issue. Kindest Regards, G V Woodgate.

I received some 2 oz. plastic containers with lids today, but they were too small for my needs. Upon trying to return them, I found that the return options had changed, and the free return locations are all 3-5 miles away from my home. Alternatively, I would have to pay $6-12.00 for other return methods. Due to being a disabled senior without transportation, I usually rely on a drop-off point in my retirement community, which is accessible for me. I am unable to reach the designated free return points, and I feel frustrated by this new policy. Despite ordering larger containers from Amazon.com, I still need to return the smaller ones. I have voiced my complaint before, but the charges persist. As a frequent Amazon.com shopper, I rely on returns and would appreciate being able to use my local drop-off point without fees. Your assistance would be greatly appreciated. Thank you, Barbara F.

On 10/6, I placed order [redacted]-[redacted] for a Max Liner Cargo Liner and a Boyone Car Roof Bag. I requested to return both items and received return labels. Unfortunately, I mistakenly attached the Boyone Roof Bag label to the Max Liner when I returned it. After contacting customer service on 12/3, I was informed via email that I would receive a refund for the Max Liner and was provided with a UPS label for the Boyone Roof Bag. Although I received a refund confirmation for the Max Liner on 12/4, the status in my account still shows "Return started" for the Max Liner and "Return complete" for the Boyone Roof Bag. Prior to returning the Boyone Roof Bag, I need clarification that the UPS label I received on 12/3 is indeed meant for that item and that I will receive a refund for it. The refund I received for $96.51 does not specify which item it corresponds to, as both the Max Liner and the Boyone were originally priced the same. The email associated with my account, [redacted], received all the relevant communication mentioned. I would appreciate your assistance in resolving this matter before proceeding with the return. Thank you for your help.

Over 2 months ago, I attempted to log into my account and was prompted to reset my password. Despite several password resets, the issue persisted, and each time I set a new password, it would prompt me to reset again. I contacted [redacted] four times and encountered the same problem. During the third call, I requested to speak to a supervisor who transferred me to someone in security. They mentioned my account had been altered due to an error on Amazon's end. Frustrated, I decided to pause resolving the matter for the night and confirmed if I could call back the same number to place my order later, which the security agent affirmed. However, upon doing so, I was informed I could not complete the order over the phone. This experience has left me dissatisfied with Amazon's handling of the issue, especially since it has been ongoing for over 2 months.

Dear Sir/Ma'am, I placed two Amazon Fresh orders on December 24, 21, totaling Rs [redacted].82 and Rs [redacted]. Both orders were accepted, and online payments were processed. Unfortunately, neither order was delivered, nor was any delivery attempt made. A refund of Rs [redacted] for one undelivered order was initiated on December 24 (Refund reference no - #[redacted]), but it has not been credited to my bank account yet. A refund of Rs [redacted].86 was initiated on December 26 after several complaints due to false delivery information provided by courier partners without actual delivery attempts (Refund reference no - #[redacted][redacted][redacted]). While Rs [redacted] was refunded to my Amazon wallet, the remaining Rs [redacted].82 paid via debit card has not been refunded to my bank account. Despite contacting customer care, the issue remains unresolved. I requested refunds to be credited to my Amazon wallet due to the expired debit card. The last customer care representative was unhelpful, shifting responsibility and providing inadequate support. As a loyal customer, I urge prompt resolution and crediting of refunds to my Amazon wallet account for the undelivered orders. Regards, Colonel Owen Rebello

Hello, I noticed an unauthorized charge on my recent bank statement. Yesterday, I attempted to seek assistance, but I had to cut the conversation short due to exhaustion. At ninety years old, energy is limited. The charge appeared on December 1st and includes the following descriptions: "$14.99", "life warranty 1x $14.90", and a final charge of $37.94. This transaction seems to be linked to a company specializing in reflexology shoe inserts. Despite my exploration of their products, I have no record of placing an order. Contrary to this charge, I recently received a pair of insoles from Dr. Scholl's, which I did purchase. The customer service rep I interacted with requested a number not present on the statement, which caused confusion. The contact information provided is [redacted] I understand further details may be necessary to investigate this matter. Thank you for your assistance, Nancy S.

I bought an Amazon Kindle Paperwhite Reader in July [redacted], including a three-month Kindle Unlimited subscription. After speaking with William from Customer Service in December [redacted], I was under the impression my subscription was canceled. However, reviewing my credit card statements revealed I was still being charged $9.99 monthly. Despite another attempt to cancel on 8/11/[redacted] and a confirmation email, I realized on January 10, [redacted], that charges were ongoing. Customer Service promised to investigate, but later only offered to refund six months of charges out of the 25 billed. They requested a copy of the cancellation email, but technical issues resulted in bounced emails. When questioned, the representative's attitude changed, eventually advising me to dispute the charges with my credit card company. When requesting to speak with a manager, I was informed that there was no one higher to address my concerns. I emphasized that I had never used Kindle Unlimited and requested a refund for the 25 months of charges.

I have been receiving a monthly order that is not intended for me. The package is addressed to my name at my address, but it seems there may be another individual with the same name. Despite contacting customer service through chat and phone calls, the problem has not been rectified. I dislike discarding the items meant for this other person each month, which is why I am reaching out once more. The name on the order is Kimberly McDaniel, and the recurring products include OcuSOFT Lid Scrub PLUS along with a recent addition of a Garden PURE Water Filter.

Order Number: [redacted]-[redacted]. I have not yet received my item despite the promised delivery date of January 10, [redacted]. An email instructed me to apply for a refund if it wasn't delivered by January 12, [redacted]. However, they are now asking me to return the item for a refund, even though I never received it. Amazon recognized the issue by removing the untrackable tracking number, indicating it may have been stolen. I provided the Intel tracking number INTLCMC[redacted]26, but they claimed it was incorrect, which is not my error. I don't understand why Amazon is making it difficult for me to get my $20 back when Jeff Bezos has extensive wealth, unlike me, a pensioner living on $[redacted] a month. I raised questions with Amazon that remain unanswered, including whether I should reorder the same item and what their intentions are in potentially taking advantage of customers for $20. This situation is disappointing.

Today, we received another batch of expired flaxseed oil. This time, we ordered 5 bottles, and all 5 were expired as of September last year. The cushioning wrappers indicate they are not expiring until December [redacted], but the bottles clearly show they expired in September [redacted]. We have come across this issue before in November. Back then, you managed to send us unexpired oil, and we disposed of the expired ones. Please ensure that the flaxseed oil you send is not expired and matches the expiration dates on the packaging. It would be appreciated if you could send us flaxseed oil that expires in December [redacted], as indicated on the labels.

I am frustrated with the inconsistent delivery of my orders. I keep receiving notifications that my items have shipped and are on their way, only to experience delays that lead to cancellations. This has happened with multiple orders, leaving me without the products I need. It is disappointing to see that items, which could be reached within an hour, take days to arrive or don't arrive at all. I am starting to question if the items have truly been shipped. I am considering seeking an audit to understand the ongoing issues and would appreciate a refund for my Prime membership, as the service is not meeting my expectations.

I ordered two COVID test kits, but despite the delivery confirmation, I did not receive them. The photo provided only shows the package at a door without a visible apartment number, which does not help me locate it. I am concerned as this is the second time a delivery has not reached me as stated. I insist on not being charged for this failed delivery and request that a new package be sent without charging me again until it is successfully delivered. It seems there might have been a mix-up with the driver on January 14th. I hope this can be resolved soon. Dale V.

I recently received charges for two books that I did not order. Initially, I mistook the first order for a scam due to past experiences with fraudulent emails claiming transactions. However, after seeing it while browsing reviews on Amazon, I unintentionally placed a second order. I now understand how the first order might have been triggered. Unfortunately, there seems to be no option to cancel these orders once they are placed, creating a frustrating situation for me as a customer. The two unwanted orders are for a collection of humorous writing from the New Yorker and a book titled "Difficult Words of Jesus". I request for these orders to be canceled and any associated charges removed. If more details are needed, please reach out to me via the provided email or phone number. Thank you. - M.D.

I purchased what I believed was an iPad Air 4th generation cover in black from Gorilla Tech in October to go with the iPad I bought for my son's Christmas gift. Unfortunately, when he tried to use it, the case didn't fit because it was not for the Air model. Despite Christmas being past the return period, I contacted Amazon, who reached out to the seller to arrange a return which I am still waiting for. Concerned about protecting the iPad, I ordered the correct cover, but black was unavailable, so I settled for blue, which was the right one this time. I returned the incorrect case with details of the Amazon communication to Gorilla Tech but have not received any acknowledgment, refund, or further contact from them or Amazon. I am frustrated with the poor customer service. My order history shows all three transactions, and I request an investigation and a refund for the returned item.

My order, with Order# [redacted]-[redacted], was marked as delivered on 1/10/[redacted] at 5:49pm at my side door by UPS. Despite receiving a notification from Alexa at 6:17pm about the delivery, the package was not there when I checked. I thoroughly searched my property, including my neighbors' side doors and front porches, but the package was nowhere to be found. I waited a few days as suggested, but there was no sign of the package. I am certain it wasn't taken, as it was dark out and my car was in the driveway. When attempting to report this to UPS, I was informed that I needed to contact the sender. I am hoping to locate the missing package or receive reimbursement so I can place a new order for the items.