Amazon Customer Service Issues

Hello, We placed an order on 01/15/[redacted] for an LG American fridge for €[redacted].00. Our order number is [redacted]-[redacted], which was confirmed. However, on the 16th, we received an email from Amazon stating that the order has been cancelled without any reason given, and the price of the product has increased to €[redacted]. This is completely unacceptable. Regardless, Amazon cannot unilaterally cancel the order since it is a bilateral contract. Therefore, in the absence of a mutual agreement, the fridge should be delivered to us at the displayed price. If not, we will have to seek legal action to enforce our rights. We are awaiting your response to confirm the order once again. Best regards

I am writing to express my frustration with Amazon's decision to close both my Amazon.com and .ca accounts citing multiple refunds. The ongoing issue stems from carriers not following my clear delivery instructions, resulting in items being missed, stolen, or misplaced. Over the past three years, I have raised this concern with Amazon customer service representatives, supervisors, and leadership teams via phone calls and live chat. While they acknowledged the problem, they failed to prevent recurrence despite assurances. They have agreed to issue replacements or refunds for undelivered items due to carrier negligence. However, the Amazon Specialists declined to review my communication history and persistently sent automated responses denying my account reopening. Despite providing detailed evidence, including forwarded complaints, I received no personalized response.

The Amazon Specialists at [redacted] have informed me that they have closed both my accounts on Amazon.com and .ca due to multiple refunds linked to delivery issues. Despite my clear delivery instructions on my account, carriers have consistently failed to follow these instructions over the past three years. This has resulted in my items being lost, stolen, or misplaced. Although I have raised numerous complaints with Amazon customer service representatives and their leadership teams through phone calls and live chat, the problem persists. I have been authorized by Amazon to request refunds or replacements for undelivered items due to carrier negligence. However, the Amazon Specialists have declined to review my chat and call history or address my concerns regarding the carriers not following delivery instructions, sticking to their decision to keep my accounts closed. Despite forwarding evidence of my complaints, I have only received automated responses from the Amazon Specialists, with no resolution in sight.

Subject: Concern about Amazon Order I am writing regarding order #[redacted]-[redacted] that I placed on 1/16/[redacted] as a long-time Amazon client. Unfortunately, I discovered during the checkout process that the items may not arrive until after my event on 1/21/[redacted]. I attempted for nearly 2 hours to contact Amazon to inquire about expediting the order but was met with a frustrating experience. Phone calls led me to a robotic system, and the chat feature repeatedly failed, leaving me dissatisfied with the communication options available. Despite completing the order, I am disappointed with the level of service provided. I am now considering exploring alternative options to ensure timely delivery in the future. Sincerely, Alice Hayes

I received an email from Amazon on January 10th, informing me that as a loyal Prime customer, I was going to receive Music Unlimited for a month for free. However, I noticed that on January 11th, I was billed $8.66 for Music Unlimited. After reaching out to Amazon's customer service via chat, they assured me that a refund will be issued. I am concerned about the unauthorized charge. This incident raises questions about how many customers might have been billed without realizing it. As a long-time Prime member, I find it unacceptable that funds were withdrawn from my account without consent. I am seeking clarification on this matter and request a prompt response via email to explain the situation.

To whom it may concern, I am issuing a formal notice against Amazon Canada. Mr. Frederic Verdy purchased a Samsung Galaxy S6 Lite tablet, model P610NZAAXAC (order: #[redacted]-[redacted]), for $[redacted].39 (taxes included) on November 27, [redacted]. The item was delivered to Mr. Verdy's residence on November 30, [redacted]. The Amazon return policy (see Appendix 1) is valid until December 31, [redacted]. The tablet is defective, constantly restarting unexpectedly. Mr. Verdy has contacted Samsung's customer support and none of their solutions have resolved the issue. He has updated the tablet's applications and operating system, performed a factory reset, and the problem persists. Mr. Verdy contacted Amazon Canada's customer service on January 17, [redacted], requesting a refund for the tablet, which was denied. According to Amazon's policies, such products can be returned within 30 days of delivery (see Appendix 2). However, considering the holiday season and the nature of Christmas gifts (the tablet was a gift for Mr. Verdy's son), where items are often only used during the holidays and not immediately upon receipt, Amazon Canada has extended the return deadline to January 31, [redacted] (see Appendix 1). Mr. Verdy demands from Amazon Canada an authorization for return, a shipping label, and a full refund for the tablet by January 27, [redacted]. Failure to comply will result in legal action in the Quebec courts. Sincerely, Frederic Verdy Tel: [redacted] 1-[redacted], 40th Ave. Montreal Quebec, Canada H1T 2V9

Hello, I've already subscribed to Amazon Prime and recently paid extra for access to the Australian tennis on Eurosport/Discovery Plus. However, I'm only able to watch "session tennis," not the full matches. The "AO" squares don't indicate which match is being shown before clicking on them. The live boxes only display match times without player information and the matches start late at night BST, making it unwatchable for me. How can I watch the tennis matches in their entirety like the earlier Sidney tournament, where you could see the match details before viewing them? Any assistance would be appreciated. Thank you, LF Sent from my iPhone

I placed an order for bird seed, batteries, and tissues on 1/11/22 with an estimated delivery of 1/14-15/22. However, the order was delayed, with the new estimated delivery of 1/16-17/22. Today, it was supposed to be delivered, but the tracking information shows it has been sitting in a warehouse in Quantico, VA since 1/15/22. It's frustrating that the messages about the delivery were not accurate. The order was shipped via the Post Office, and due to its size, I have to pick it up, which is challenging for me since I'm 70 years old and have limited mobility. I kindly request to cancel the order and receive a refund, as I'm considering whether to reorder or explore other options to avoid a similar situation in the future.

I ordered a refurbished laptop from Amazon using my phone number [redacted] on January 3, [redacted]. The laptop's display was damaged, so I contacted customer service and followed the process by sending images. An order for pickup was generated, and the delivery person called me to schedule pickup at 11 p.m., claiming there was a verification issue on his end. After some back and forth, I was told to speak to customer service again for rescheduling. The next day, another delivery agent, contact number [redacted], faced the same problem and was unhelpful. Subsequent calls to customer service led to assurances that the issue would be resolved by January 16. However, no pickup occurred. I waited until January 19 based on the scheduled pickup date but faced the same problem when the delivery person did not arrive. Contacting the provided phone number only led to more frustration as the agent claimed the pickup was canceled due to a verification issue. Despite speaking to customer service on January 19, the problem persisted, leaving me feeling troubled.

I made an order and canceled it before it was shipped. Multiple representatives assured me it was canceled, and I received a refund. Despite this, the item was delivered to my home while I was away. I informed Amazon, and the representative initially said I could keep it. However, I later received an email demanding its return or a charge to my account. The item is a box spring for my elderly mother-in-law, making returning it impractical due to the size and her location. I would appreciate assistance in resolving this issue.

I purchased a Bethlehem star for next year's Christmas tree. The star I received was not as advertised in the picture; it had clear lights and lacked the promised gold middle and multiple functions. Amazon sent a replacement, which I have prepared for return with the provided Prepaid label. The delivery driver mistakenly thought I had a pick-up ready, but the star in question is boxed and labeled for return. I am not seeking a refund, as I simply wanted the correct item. I am currently trying to arrange for Amazon to pick up the package without additional charges after encountering issues with UPS charges. I appreciate your assistance in ensuring the return process goes smoothly.

I am encountering issues accessing my account due to the phone verification process not working. I have spent over 3 hours attempting to resolve this. While I received verification emails successfully, I am still unable to proceed with the phone verification, which is necessary to become an Amazon Prime Video customer. I kindly request assistance through live chat as the provided instructions have not been effective in bypassing the phone verification requirement. Your prompt support in resolving this matter is greatly appreciated.

Good afternoon, I am unable to access my account. After contacting customer service on Monday, I was instructed to fill out a form and assured a callback within 24 hours, which I never received. Today, I spoke to two different representatives who could unlock my account with the security questions. However, since I can't see my account, I can't provide accurate answers. I can confirm my email, home address, and credit card information but cannot recall specifics like my Prime sign-up date or recent purchases. I prefer not to create a new account, repurchase Prime, and lose my saved data. Is there an alternative method to unlock my account? I appreciate any assistance. Thank you, K. Varelli

I received multiple calls on Sunday evening from a man claiming that I had ordered an iPhone on my Amazon account, which I did not. The caller, who had difficulty speaking English, insisted I download an app to resolve the issue. Feeling suspicious, I uninstalled the app during the download process. The caller became aggressive, using inappropriate language towards me. Despite my protests, he continued to call me repeatedly over a span of three hours. I have saved the caller's numbers on my phone. If this is related to an unauthorized iPhone purchase on my account, I want to report this disturbing encounter.

I have experienced multiple issues with Amazon deliveries recently. Despite having clear instructions posted on my door and a visible bell, packages were often not delivered with the excuse that no one was available to receive them. In some cases, this was accurate, but other times it was not. The instructions on the door clearly direct delivery drivers to a designated area for secure package drop-offs, which all other carriers follow without issue. Unfortunately, Amazon seems to overlook these instructions, leading to delayed deliveries.

I have a monthly subscription for Enfamil baby formula through Amazon, which is paid with SNAP/EBT. However, my deliveries are being sent to an Amazon locker that is 35 minutes away from my home, rather than to my rural address where I receive other packages without issues. This inconvenience is costly for me, considering the long commute and high fuel prices. As a loyal Amazon customer, this new problem has disappointed me. I believe it's unfair, especially for a significant monthly order like mine. Regardless of payment method, all customers should have equal delivery options. I rely on Amazon for my shopping needs, and I hope this situation can be resolved promptly. Thank you for your attention to this matter. Have a great day. - V. B.

When I try to post a product question or review on Amazon, I receive a message saying my reviews have been removed due to unusual activity on my account. I followed Amazon's instructions to reach out via email to address the issue. It's been over a month and a half, and I have not received any response or explanation for my restricted access. As a retiree who enjoys leaving reviews for products I purchase, I am puzzled by this situation. Lacking the ability to ask questions before buying, I have had to return items that didn't meet my needs. I am eager to resolve this matter and regain access to my account. I seek clarity on what led to this restriction and how I can rectify it, as the lack of communication is frustrating for me and does not benefit me or Amazon.

I'm having trouble signing in to my account. The system directs me to check my email at [redacted], but I'm not getting any emails. I've tried several times and even called for help, but was told it's an issue with MSN which I can't contact. I received a feedback request from Amazon at [redacted], but your security email never arrives, not even in my junk folder. I tried to reset my password by following a link to Amazon.com, but the site requires a login first which I can't do because I can't get the security email. I attempted to call for help from my computer, but was also unable to log in due to the same issue with the security email not arriving. I'm feeling stuck. Please assist if you can. My email is [redacted] and my phone number is USA [redacted]. Thank you, Theodore Hovey.

I recently sent an email to Amazon (on 1/20/22, at 3:17 pm) regarding database issues to "[redacted]" I also want to reference Certified Letter No: 7[redacted] 0[redacted] [redacted] (for Amazon New Account) that was mailed on 1/6/22 (less than 2 weeks ago) following purchases made on Amazon on 1/4/22. The ordered products have not been delivered yet. I couldn't find a way to contact Amazon until today (1/20/22) at 5 pm (via search engine pop-ups). The purchased products include: [redacted] Clear Replacement Mini Light Bulbs (6 Volts) - $7 Prestige Glass Art, Red Qty [redacted], 3.5 Volts - $6 Ruisita Multi-Color Mini Lights, Qty [redacted], 2.5 Volts - $10 Ruisita Clear Mini Lights, Qty [redacted], 2.5 Volts - $9 Frosted White Mini Lights, Qty [redacted], 3.5/6 Volts (?) - $24 Mini Christmas Replacements Lights, Qty [redacted], 2.5 Volts - $8 Total Approximation was $63.94 = $64 I encountered computer issues with OTPs and inputting data feedback from Amazon's database sent to my mother's phone ([redacted]) and email address. After facing difficulties opening a new account, the order went through without shipping/taxes added, and there was no reference code. Worried about hackers and data breaches. Requesting Amazon Corporate HQ in Seattle, WA, to review the letter sent with the products ordered. Mother hopes Amazon can deliver the purchased products. Sincerely, Giovanni Corral

Today, I had a delivery scheduled, and I was disappointed to see that even though I was the last stop on the driver's list, my item was not delivered. Despite leaving instructions for the driver to call me if needed, no attempt was made to contact me. I observed through the tracking app as the driver seemingly made no effort to deliver my package, which left me feeling frustrated and surprised.