Amazon Customer Service Issues

I received an air sprayer that is not functioning. I am unsure if I assembled it improperly or if it is faulty. Amazon customer service was not able to provide any details about the product or a contact number for the manufacturer. I tried following prompts that led me to a website charging for assistance, which was disappointing. As a result, I decided to return the item. It would have been helpful if I could have spoken with Sloan Gerth to resolve this issue.

I fell victim to a gift card scam involving Amazon. Unauthorized purchases were made using my account to buy a $[redacted] Xbox gift card, which was then transferred to an Amazon gift card worth $2,[redacted]. This suspicious activity indicates a potential scam affecting others. Despite attempts to contact customer service for clarification, I have encountered difficulties obtaining assistance. The lack of a clear contact number and failure to provide a case or ticket number raises concerns. Amazon should enhance security measures to prevent such fraudulent transactions and improve the customer support process to aid victims in confirming the legitimacy of communications.

I am attempting to switch my handicapped brother's Prime membership to the SNAP discounted monthly premium. Despite having an active EBT card, the website has been unable to verify it, even though his number is on the account page. His current fee is $12.99/month, and I'm aiming to reduce it to $5.99/month. Customer service via chat has mentioned they cannot assist with EBT numbers, which is why I am seeking guidance on how to proceed.

My account is currently locked, and I am unable to sign in despite waiting for the 72-hour period. I attempted to reset my password but was unsuccessful due to the lockout. I tried multiple times to resolve the issue, but only encountered automated bots with no resolution. I prefer communication via email or text rather than speaking on the phone. I had expected to be contacted within the 72-hour timeframe but have not heard from Amazon after 5-6 days. I am looking for a way to unlock my account and provide the necessary information. I would appreciate non-automated assistance through various communication channels for users like me who struggle with traditional methods.

I accidentally purchased two duvets and wanted to return both. The original delivery came in 2 packages. I marked both as returns but only received one return label, so I was only able to send back one duvet (already returned today). How can I obtain the 2nd label? Please send me a new return label. Here are the order details: ORDER PLACED December 31, [redacted] TOTAL EUR 95.54 SHIPPING ADDRESS Reiner Kröhnert ORDER NUMBER [redacted]-[redacted]. WENDRE Light Winter Duvet - 135x200 cm | Warm winter duvet with microfiber surface | Breathable & easy to care for - Ideal bedding for allergy sufferers | Soft quilt - [redacted] x [redacted] Duo duvet. Buy again. View your item. Return label and instructions. Return/refund status. Provide seller feedback. Write a product review. Start return. Your credit will be processed upon receipt of your item. WENDRE Light Winter Duvet - 135x200 cm | Warm winter duvet with microfiber surface | Breathable & easy to care for - Ideal bedding for allergy sufferers | Soft quilt - [redacted] x [redacted] Duo duvet. Buy again. View your item. Return label and instructions. Return/refund status. Provide seller feedback. Write a product review. Archive order.

I am currently locked out of my Amazon account and have reached out to customer service numerous times without any resolution. Every time I try the 2-step process, it just loops back to the suspicious activity message. I am unable to access my account or even upload my government ID for verification purposes. It's frustrating that there has been no communication regarding why my account was locked. This process needs improvement as it's hindering my ability to order supplies online. Please send the upload link to [redacted] or contact me at [redacted] to assist with resolving this issue.

I'm currently facing an issue while trying to set up an Amazon seller account. When I click on the button to open the account, I'm redirected to the "Select a Merchant and Marketplace" page displaying the message: "Select a Merchant and Marketplace You are attempting to sign in on a new device or you have removed your cookies. Please select your merchant and marketplace to get started. You can change this selection at any time from the navigation bar at the top of the page." Although my account is visible on the page, I am unable to proceed by clicking on it. I've attempted to access my seller account through another method, but it indicates that my account has expired and prompts me to open a new one. However, when I try to create a new account, it requests my phone number. Since my existing account is linked to my phone number, I'm prevented from opening another account. I am seeking guidance on resolving this issue. Thank you, N. McNally

I have not received a package I ordered from Amazon. According to my account, it was delivered on 1/5/22 and supposedly "handed to a receptionist," but my building does not have one. I suspect it was mistakenly delivered to a different location. I cannot find the carrier information on my Amazon account to reach out to them. I am seeking assistance from Amazon Customer Service to locate my missing package. If it cannot be found, I would like a refund. Name: Michelle Rofrano Amazon Order number: [redacted] Order placed: 1/2/22 Package Tracking number: TBA[redacted]04 Missing Items: Davines Solu Shampoo and HEETA Hair Shampoo Brush.

Hello, I'm reaching out for help with a delivery issue related to Pitney Bowes/Intelcom. I've been tracking my order with the numbers PBXSA[redacted]29 and LPWAA[redacted][redacted]. There have been multiple delivery attempts and errors with the most recent one resulting in the package being scanned by the wrong driver and not delivered. I received an email from Intelcom apologizing for the delay due to a sorting error and promising delivery today. However, I've had no success in following up with both delivery companies about the ongoing issues. After reading other reviews, it's clear there are significant problems with these carriers, so I'd prefer not to have my order resent through them. Instead, I'm considering having my sister-in-law in LA receive the package and send it to me. I also suggest exploring a partnership with Canada Post for more reliable deliveries. I typically use Amazon.ca but had to shop on Amazon.com due to a gift card I received. If I had known about these delivery issues, I would have chosen differently. Thank you for your attention to this matter. Best, Shayne Crozier

Subject: Urgent Issue with Amazon Account Dear President of Amazon, I am writing to address a concerning issue with my Bluebird Account Debit Card on January 6th, [redacted]. I loaded $[redacted] onto the card and proceeded to make a purchase of 22 items on Amazon. To my surprise, on January 7th, [redacted], at 7:38 P.M., I received an email stating that my credit card on file was declined, despite the correct information being on my Bluebird Debit Card. After a frustrating interaction with customer service, it appears that someone within your company has used my credit card information to buy a truck liner and tires without my consent. I am now requesting, within 14 days, the name and address of this individual to pursue legal action, as I suspect they may be an employee of Amazon. I appreciate your immediate attention to this matter. Sincerely, Rafael C.

I would like to inquire about why the Mastercard I added to my account is not eligible for the £20 reward as stated. I received an email inviting me to add a Mastercard in exchange for the reward. Initially, all my cards were Visa, so I had to apply for a Mastercard. When I first submitted the new card, it was deemed unverifiable. However, Amazon has successfully charged this card since then. I attempted to re-enter the card now that it is recognized, but it still does not qualify. I have received automated emails outlining acceptance criteria, but I believe I have met them. If not, I would appreciate a detailed response explaining the issue. Thank you.

I am facing an issue with my order. The tracking shows that the package is lost, and I have not received it. I have been attempting to obtain a refund for the last week. The company requests the package to process the refund, but I cannot provide it as I never received the item. This situation is frustrating, especially because the order was intended as a gift for my little brother, who has been eagerly waiting for it. The product in question is a Glorious Model O. Although the status indicates "refunded," the money has not been received by me. I would appreciate assistance with this matter as soon as possible.

Yesterday, I purchased a room heater from Amazon for [redacted] INR and paid an additional [redacted] Rs for same-day delivery. Despite being assured of on-time delivery, I have not received the product as of this morning. Amazon sent a message apologizing for the delay and the inconvenience caused. This kind of situation is unexpected from a large company like Amazon. It is disappointing to see online e-commerce organizations engaging in such practices for extra money, especially when customers rely heavily on online shopping.

My social media accounts, home internet IP address, iCloud IP address, and device have all been hacked. My personal data stored on Gmail, Samsung account, Google Drive, Apple iCloud, iPhone, and other social media platforms, as well as banking and credit card information, have been compromised without authorization. I seek assistance to protect my domain name, services in Canada, face ID, and other accounts. Please help protect my information.

Amazon placed a hold on my account after I requested refunds for two items I never received. The bank initiated a chargeback before the refunds were processed, leading to the account hold. Amazon advised me to contact the bank to reverse the chargeback before they can reprocess the refunds. I am hesitant to proceed due to doubts that Amazon will issue the refund, as they have not investigated or contacted the seller for verification of non-delivery. Additionally, I have credits on my Amazon account that have not been refunded. I feel frustrated by this situation and the lack of assistance from Amazon, prompting me to speak out about my experience.

I recently returned two packages - one containing a phone and the other with two cases. Initially, there was a scheduled pickup for the phone package, but I ended up using UPS to return both packages after receiving an additional label in the mail. I have the receipts for both shipments, and they were both received the following day. However, Amazon's website still shows that the phone package has not been received, even though the tracking information confirms its delivery the next day.

I have been waiting for an item from Michigan for 8 days, which is way longer than the 11-day shipping time in the US. I ordered a battery charger from China, which arrived quickly, unlike the item from Michigan that Amazon claims is lost in transit. They even lied multiple times about the delivery status, saying it was on a truck for delivery when it wasn't. Due to this, I can no longer trust Amazon and won't do business with them. They have cost me time and money, and their service is unreliable. I chose Amazon for the fast delivery, but they failed to meet that expectation. I will be contacting my credit card company to reverse the charges if the item is delivered. Amazon's delivery service is disappointing, and I am considering canceling my account altogether. It's frustrating to deal with Amazon's delays and misinformation.

I was charged on my credit card today, and I noticed there is no record of the purchase in my account. I suspect it might be for my annual Prime Membership, but I wish there was a notification or email sent when this type of charge occurs. It would be helpful if Prime charges were displayed in our purchase history on the website to avoid confusion.

I recently purchased a set of LED under-counter puck lights for my Airbnb. I hired an electrician to install them, but unfortunately, two out of the three lights in the pack did not work when connected. Due to scheduling conflicts and the holidays, it has been more than the usual return period for the items at the center. I am seeking a replacement three-pack to successfully finish installing the lights in my rental property. Could you please advise me on the process for returning them? The lights are the Inlight LED Low Voltage Puck Light Kit in bronze, and unfortunately, 2 out of the 3 lights are not working. Thank you.

I believe I may have provided too much information in my initial email. Upon inspection yesterday by an electrician, it was discovered that two out of the three lights in one of the boxes did not illuminate. I have successfully used three other packages from Amazon, and this was intended to be my fourth set. I seek assistance in exchanging this defective set for a new one to complete my project by the end of January. Thank you for your support.