Amazon Customer Service Issues

I am having an issue with my refund for the Samsung M30s mobile phone. The original price on Amazon was $16,[redacted], but after exchanging my old Mi A1, the total cost was $12,[redacted]. Unfortunately, my old phone was not accepted for exchange when the product was delivered, leading to the cancellation of the order. I have not received my refund yet, even though I made the payment online.

I canceled my Prime membership on September 2, [redacted], due to unauthorized charges on my boyfriend's debit card by Amazon. Despite canceling, another charge of $6.39 was taken on October 3, [redacted]. I have the cancellation email as proof. Please refund his debit card ending in [redacted] for the recent charge. Additionally, a promised credit of $6.39 for the August charges has not been issued. My name is Flora Lemaster, and you can reach me at [redacted]

My order was scheduled to be delivered by the 6th but was actually delivered on October 5th, which was a Saturday, at 7:57 pm, as per the tracking ID. I did not receive any calls or messages prior to the delivery. I have not located my order yet, and I am concerned as I have already made online payments for it. I am unsure who received the delivery and how the courier handed it to someone without confirming it was me who had placed the order. Please address this matter promptly.

Good morning. I have been experiencing difficulties with my Amazon Music account recently. For months, the service worked well, allowing me to download any song I wished. However, over the past couple of weeks, I have encountered issues. Some songs from my saved playlist are not playing, even though my account information and payment details have remained the same. I am unsure why this sudden change has occurred and I would like to ensure that I am receiving the service that I am paying for. Thank you. - Brett M.

Regarding: iCOVER Grill Cover 55-Inch I bought the grill cover from Cover World at $20.75 with "Free Returns." However, when I tried to return it, I wasn't able to print a free return label. The suggestion to go to a UPS store doesn't work for me as there isn't one in my town. I have a printer and would like to print the label at home for free. Please contact me at your earliest convenience. Thank you. - S.P. [redacted].

Good afternoon, I am Bill Callison. I recently made a purchase through Amazon.comServices, Inc with Order #[redacted]-[redacted]. I received a 5-pound box of Hammons fancy large black walnut kernels. I am well acquainted with black walnuts as I grew up in Oklahoma. Unfortunately, the walnuts I received have a plastic-like taste, possibly from the storage or packaging. I tried toasting a pound, but the flavor didn't improve. I have transferred them to freezer bags and placed them in the freezer, but I doubt this will help. When I contacted Hammons, they advised me to request a credit from Amazon Services, as they are the buyer who shipped the product.

My Galaxy S10 Plus case was scheduled for delivery last Wednesday, but it never arrived. The tracking information states it was left in the mailbox, which is not accurate. I have already reached out to the post office, and they are looking into it. This is not the first time we have had issues with our local post office, but regardless, the item, worth less than $25.00, has not been received. I'm unsure of the next steps. Your assistance would be valuable. Thank you, Kristy A.

I purchased Yonex badminton rackets, and the delivery was attempted on October 5th but was unsuccessful. On the morning of October 7th, I received a message that the product would be delivered that day. Subsequently, at 3 PM, I was informed that the delivery would be by 6 PM. However, at 6:48 PM, I received an email stating that the product had been delivered, which I have not received. The message I received around 3 PM mentioned the expected delivery by 6 PM with a tracking link. I am eager to have the product in my possession as soon as possible.

Order # [redacted]-[redacted] Tracking ID: [redacted]27. Three items were ordered in total. The first item was delivered on Friday. The second item appears as delivered online but has not been received. The recipient mistakenly confirmed receiving the second item when they were asked to provide an OTP via text on 5th October, thinking it was for the first item (the Johnsons pack). We are attempting to reach Amazon representatives to have the gift delivered or locate it, as it is important and has not been received by the recipient who just had a baby. Being in New Zealand, contacting Amazon has been challenging. Seeking urgent assistance. Thank you. 🙏

I purchased a bottle of Roku Japanese Gin on September 10th with an expected delivery date of September 30th. However, the item has not arrived yet, and my two emails to the seller, Rocket Price, have gone unanswered. The tracking information shows the item as dispatched, but it has not been delivered. I would like a refund for this purchase. After reading reviews for Rocket Price, it appears that many customers have had similar experiences and question why Amazon continues to use this seller.

During my recent trip to Colorado to visit my sister, Rachel, and attend a wedding in Colorado Springs, she served a delightful dessert that caught my taste buds by surprise – Bread Pudding from Whole Foods! This treat surpassed any bread pudding I've ever tasted. Upon my return to California, I scoured multiple Whole Foods locations without success. With Rachel's help, I eventually deduced that this special bread pudding is made in the store's bakery. Despite my efforts, the manager would not disclose the recipe. Referred to as "classic bread pudding," finding a similar recipe online proved challenging. Determined to acquire this delightful dessert, I'm now on a mission to persuade Whole Foods to share the recipe with stores in California, particularly in the SFO Bay area. Attached is a snapshot of the packaging.

I placed an order for copy paper on September 27, [redacted], with order number [redacted]-[redacted]. The delivery was left outside my business at the front door, despite the sign clearly stating to deliver after hours to the back door. The boxes were exposed to the rain and both the boxes and paper inside were soaking wet. I've been trying to return the product, but am unable to complete the process as nothing happens when I try to continue after filling out the information. We are regular Amazon customers at WTVO/WQRF TV Stations, ordering monthly. I would appreciate a response to address this issue. Thank you, Kathy B.

I had difficulty requesting the specific item I desired, which was a partial refund. I believe returning the heavy set would be inefficient and wasteful in terms of money, resources, and time. I intentionally chose the new set over a used one because I wanted the box, but it arrived torn. I am hoping for a partial refund of $11 to account for the discrepancy between the new item and the used one without the box.

I recently received an email that seems to be from Amazon regarding a security concern. The email states that due to a possible unauthorized access to my account, they have taken several security measures, such as disabling my password and canceling any pending orders. They have also mentioned refunding any purchases and restoring gift card balances if used. The email instructs me to log in to my account on Amazon.com and follow the provided instructions. However, I need confirmation from Amazon that this email is legitimate. The email is signed "Sincerely, Amazon.com."

I am looking to reactivate my seller account on Amazon.com after it was deactivated due to inactivity. In April, I reached out to inquire about the deactivation and was provided with a link to re-register. Unfortunately, the link did not work. I followed up with an email explaining the issue with the registration link looping back to the same page. I was advised that someone would assist me within 2 business days, but it has been over a week without a resolution. I am eager to re-register my individual seller account using the email [redacted], so any help would be appreciated.

Three packages of mine have gone missing. The logistics reports are not being updated regularly. I was informed the package would arrive on the 6th, then the 7th, and now the 8th. However, now I'm being told that the package won't be delivered at all. What is happening? Three important packages containing my medicine, jewelry, and blood pressure monitor are missing. What should I do? Additionally, when speaking with your customer service representatives, it would be helpful if they could converse in clear English rather than a language that is challenging for me to understand.

I purchased an SSD M.2 [redacted] for my computer, and upon testing it, I discovered that it wasn't working. The issue seemed to be with the board on the chip; a gold piece looked as if it had come off during the production process. I promptly requested a refund and returned it via Kohl’s with a proof of return receipt. However, I noticed that the refund process will be in the form of "Gift Card credit" instead of being wired back to my original payment method (Debit). If there are any complications, please inform me. Thank you. -Kristofer David K.

Hello, I recently bought a Camo Hunting Coat for my wife's birthday, and she keeps receiving notifications whenever I make purchases. This is my account, and I am confused as to why they are contacting her instead of me. I have been a Prime Member for quite some time and make frequent purchases on your platform. Despite setting up my contact information without her phone number, the issue persists. Her phone number is [redacted]. I will refrain from making any more purchases on Amazon until this matter is resolved. I appreciate your assistance. Thank you, Brad

In April [redacted], I placed an order for a nook for my kitchen. Initially, there was some confusion, which has since been resolved. However, it appears that I accidentally ordered the same nook twice without realizing it. When the installation personnel alerted me to this, I attempted to return it. I am surprised that this oversight was not caught by your customer service team, resulting in a $[redacted] mistake. Despite my efforts to return the duplicate item, I was informed that I am not eligible for a refund, which I find unreasonable, especially given the trust we place in Amazon as Prime customers. After months of difficulties, I finally spoke with a helpful customer service representative who reassured me that a refund would be processed, and they would guide me on returning the damaged product. The furniture arrived damaged, rendering it unusable, and I am being held accountable unfairly. I am considering contacting the Better Business Bureau to address this matter. - Luna K.

Order #[redacted]-[redacted] I am inquiring about the status of my order. I made the payment on the 24th of September [redacted]. Upon receiving the order details, I noticed that the email stated the purchase was not complete until I am notified about its shipment. The initial marketing indicated a license code would be emailed, but upon payment, it was mentioned that the product would be mailed instead. To date, I have not received the item or been informed about its dispatch. This deviation from the original purchase information has left me dissatisfied with the service.