Amazon Customer Service Issues

Hello, this is Billie from Canis Asphalt Sealcoating and Maintenance. On the 30th of this month, one of my drivers accidentally drove down a driveway that we had just sealcoated. His truck number is GP B619. I have pictures of the incident if needed. Please contact me at [redacted] or email K&S Asphalt at [redacted]. I would appreciate a prompt response to resolve this matter as quickly as possible. Thank you, and have a good day.

I was invoiced twice for the same product and received duplicate orders. I was told to expect an email with a return label for the extra order, with a 15-day wait for the refund. Unfortunately, I haven't received any notifications from Amazon at my email [redacted] My phone number is [redacted]. I appreciate the product and delivery, but I need assistance to resolve the payment issue for the $95.00 credit due to the duplicate order error on your end.

I'm currently navigating a situation involving the Postal Service and Amazon. I recently received a package that required payment upon delivery to my Boca Raton address, but there seems to be confusion about the shipping details. Amazon claimed they sent it to my old New Jersey address first, resulting in additional forwarding charges. However, I have consistently updated my address to Boca Raton, which the Postal Service confirmed seeing on my recent orders. Despite Amazon stating the items were addressed to Boca Raton, a label with the New Jersey address was sent to me. I have a copy of the label for reference.

I recently enrolled in a prime membership trial and received an email confirming there would be no charge. However, upon reviewing my account (Discover Card ending [redacted]), I noticed two unexpected charges: $1.85 and $1.00, in addition to my recent purchase of $59.70. I am seeking clarification regarding these unauthorized charges, as I was assured of no fees by the company. This matter arose on Oct 2, [redacted].

I recently received the CITRA LED OUTDOOR HOUSE LIGHT I ordered, but unfortunately, it is not working properly. I have initiated a return, and the courier partner will be collecting it soon. Could you please advise me on how to securely seal the package for its return? I am disappointed as I suspect this might be a duplicate product due to its faulty nature. Additionally, the package did not include an instruction manual on how to operate the light. If this issue is not resolved, I may have to file a complaint against Amazon and consider avoiding future purchases from them. I would appreciate it if I could get a replacement for the defective item.

I gave my students the book "Neverwhere" by Neil Gaiman and purchased a copy for myself. After reading and annotating the text, three of us discovered that we have duplicate chapters and are missing thirty important pages. As the students have a term paper to write on the book, we require a complete version of the text while also retaining the notes and illustrations we already made in the faulty copies we purchased. Any guidance would be appreciated.

Order # [redacted]-[redacted]. Issue with Pick-up: I recently ordered a stand to pin [redacted] for inside delivery. The delivery personnel brought it to my home, but are now refusing to pick it up for the return. They insist that I bring it to the delivery office myself. Despite three attempts, they have forced me to cancel and reorder the return. I request that the pick-up team communicate respectfully and understand that if they delivered, they can also pick up the item. I will make an effort to take the item to the delivery office, however, I urge the delivery team to avoid repeating this behavior with other customers. It is their duty to pick up items that were delivered.

I made a purchase one and a half months ago, and I am still waiting for my order. The service has been poor, with incorrect tracking information from DTDC courier. I have not been able to reach customer care as the number provided is not reachable. Please provide me with an update today, as this is the deadline. I would like my order today or a refund. Thank you. Order details: Order# [redacted]-[redacted].

I have been unable to log into my account since Saturday. I was requested to provide a billing statement from my ATM card ending in [redacted], which I promptly submitted along with the associated address and phone number. I was informed that a response would be provided within 24 hours, but it has been over 48 hours now. My email address linked to my Amazon account is [redacted], and the connected phone number is [redacted]6. I kindly request assistance in resolving the issues with my account as I have already provided the necessary information and documents. Thank you.

Serial Number: G000 PP12 [redacted] 03V8. I, Ms. M E Batt, am attempting to purchase 2 eBooks: the Polarity Therapy Workbook (2nd Edition) by Dr. John Beauleau and Health Building by Dr. Randolph Stone. Despite being listed at $9.99, upon clicking, they show up at $11.49, which could be perceived as false advertising in my country. Trying to add both books to my cart for a single payment has me going in circles. I wish to download them to my laptop and have created a directory for this purpose. Currently, I am trying to recover the WiFi password that I haven't used in years due to past issues. Any help to resolve these matters would be greatly appreciated. Thank you.

I purchased a laptop from Amazon, and they sent me an email asking for payment confirmation, which I did right away. They promised a 24-hour resolution, but two weeks passed with no progress. I had to use a different account to contact Amazon chat, and once again, they promised a 24-hour resolution. They advised me to reorder on the new account, but now I find myself in the same frustrating position. I am deeply disappointed with the lack of customer service from Amazon. It's concerning that their rating system only goes down to 1 star because they would deserve a rating lower than zero.

There are concerns regarding a company called HT Computers owned by Rahul Chandna, supplying to Amazon Hyderabad and Philips Gurgaon. Allegations suggest that he is engaging in fraudulent activities by issuing bills and receiving payments with the help of Philips' internal staff, seemingly earning substantial amounts through deceitful means. The warning is to Amazon to be cautious as he might be conducting similar activities with them. In just a year, he has acquired two high-end properties valued at one crore each in a luxury neighborhood and also a Land Cruiser car. The plea is to exercise caution when dealing with a vendor like Rahul Chandna.

Dear Sir, I received a message from your office regarding Order # [redacted]-[redacted] addressed to Riyaz AHAMMAD. The notification stated that the order was cancelled due to payment issues, and no charges were applied for the cancelled item. However, I also received a message from my bank, stating that a MERCHANT EMI conversion request for 12 months at AMAZON4, amounting to Rs [redacted].7 from a transaction on 30-sep-19, has been received under my SBI Card. Kindly assist me in resolving this matter promptly. Thank you.

Sir, I had ordered a pair of Aramoda Power glasses which I received on 04-10-[redacted], but unfortunately, the power does not match. I need to return them and request the correct power glasses as recommended by my doctor, with the following prescription: BE+0.50 Dsp BE Add+1.50 Dso Therefore, I request to please either send the glasses with the above power numbers for delivery today or arrange for the return. I apologize for the inconvenience caused due to my mistake. I trust that Amazon will promptly address my issue for their excellent customer service reputation. Sincerely, Kishor K Jha Delivery Address: SRD Road near Hotel Kumar International, Po/ps-Madhupur, Dist-Deoghar, Jharkhand Mobile number: [redacted]

I am experiencing problems with a transporter who has misplaced or tampered with my packages. Today, only two out of three packages arrived intact; the Samsung 9+ phone I was expecting is missing. I attempted to contact French support through amazon.fr, but it appears they do not have the necessary assistance available. The transporter in question, Chronopost, should face consequences for their mishandling of packages, including theft and misplacement. Despite being a Prime member, I am still facing delays in receiving my orders. The tracking number for the Chronopost shipment is XU[redacted]81FR.

Hello, I am experiencing difficulty moving beyond the "Authentication required" page as I am unable to receive push notifications or texts on my phone currently. Due to being in Connecticut, USA, and my phone number being from The Bahamas, I am unable to receive texts until I return. I have attempted to access my account on different devices to view my order status and even tried to make additional purchases, but I am unable to proceed. Is there an option to verify my account via email instead? Thank you.

It has been more than twenty-four hours since I contacted you regarding my account. The bank had flagged a "fraud" alert, causing a delay in payment for my pillow order. The issue with my card has been resolved, yet you continue to request a different payment method. This is frustrating as it further delays the delivery of my order. Please process the charge and send me my order promptly.

I encountered an issue while attempting to place an order due to difficulty resetting my password. Following a call to customer service, I received a temporary password via email but was unable to use it as it was deemed invalid. The agent assisting me could see the items in my shopping cart but couldn't finalize the order without the correct password. Given my age and memory challenges, I struggle with password changes. Ideally, I would prefer to call a number and have an agent complete the order on my behalf. Frustrated after spending over half an hour trying to resolve this last night, I abandoned the process. Additionally, the credit card on file is outdated, and I wish to use my debit card instead. It's possible the account is under my partner's name, Carolyn A Rode. Any assistance would be greatly appreciated. Thank you, Mary C Petelle

Hello! Thank you for the email correspondence. Last month, I had terminated my Amazon account. Despite this, I unexpectedly received a shipment of products that were part of the "Ship and Save" service. Consequently, I did not authorize any deductions from my bank account, as I had already cancelled my Amazon account. Please cease all future deliveries of pads or coffee. I am not anticipating any charges from Amazon until I provide further notice. I appreciate your assistance and excellent service. Due to current financial constraints, being an Amazon customer is not feasible for me. Best regards, Marilyn K.

Order #[redacted]-[redacted] I have a small request regarding the recent order placed for the paperback edition of Echo Burning by Lee Child. My mother-in-law, D.N., who is 91 years old, encountered an issue with the book as she reached the end and discovered missing pages after the return window had already closed on September 15th. I kindly ask if it would be possible to send a replacement copy of the same book to her address at [redacted] Capote de Paseo, Apt. C, San Juan Capistrano, CA [redacted]. Your assistance in resolving this matter would be greatly appreciated.