Amazon Customer Service Issues

When I change countries, Amazon recognizes the change in my ISP number, requiring additional authorization to sign in. The issue arises when they send an OTP to my phone number for verification. Since I have changed countries, the phone number linked to my account is no longer in use. This poses a problem as I am unable to update my phone number to receive the OTP. I find myself in a frustrating catch-22 situation.

I suspect there's a scam going on with a fake Amazon email. The message claimed there was an issue with my billing details and prompted me to update them. As I entered my information, it requested my social security number and birth date, which made me suspicious. I opted not to proceed. The email source is: <[redacted]>. This seemed like a phishing attempt pretending to be Amazon. Michael R.

As a loyal Prime Member and frequent shopper, I anticipated the delivery of my reorder (#[redacted]-[redacted]) scheduled for September 30, [redacted]. To my dismay, I received an email stating that the package was "undeliverable". Subsequently, the package was rerouted from a UPS facility in Chicago, IL, to Harvey, IL, despite my address being in Chicago. I am perplexed as to how this error occurred, with both the street address and city being misinterpreted by multiple handlers. Regrettably, UPS Tracking has been unable to provide any assistance, and the designated tracking helpline is unreachable. This unprecedented mishap has left me in limbo, waiting for my order with no clarity on its status or expected arrival date.

I lost my Visa card and immediately canceled it with Visa. While waiting for a new one, I noticed a $9.99 Kindle bill pending. I assume Kindle couldn't process payment and thus, canceled the card ending in [redacted]. Now that I have a new card, I would like to rejoin Kindle with the same $9.99 basis. I can provide you with the new Visa card number now. Amazon has already accepted the new card. Please confirm if this is okay. The first 12 digits are 4[redacted] [redacted], and the last 4 are on file.

I received an email claiming to be from Amazon stating that my account has been suspended. The email asks me to verify my account information. It includes a link that I'm suspicious of. Just a heads up to others to be cautious of similar emails.

I recently canceled my membership and was surprised to see a monthly charge of 12.99 on my account - [redacted] starting from August 27. I canceled my membership back on June 29 and even received an email acknowledging the cancelation. I have not renewed or reactivated the membership since then. Additionally, I have another account - [redacted] - which was last renewed in September [redacted]. I have been charged for two months now despite not authorizing these payments or reactivating any memberships. I would appreciate it if these charges could be refunded, and the membership be terminated as I did not initiate or approve the charges.

I spoke with the customer service technician but they couldn't help me with my issue. I was advised to send an email for further assistance, but I haven't received any response yet. The headphone port on my Fire 7 device seems odd as none of my 3.5mm headsets fit properly. However, these headsets work fine with my Kindle 8, computer, Fire TV, and Fire Stick TV. Due to this, I can't use my Fire 7 privately. It appears that the port on the Fire 7 might have a design flaw or engineering error as the 3.5 mm plug just wiggles. I'm frustrated with this situation and would like some answers on how to proceed.

I've been a loyal Prime Video customer for several years. Initially, I experienced frequent buffering issues which made it hard to watch a complete show. I assumed the problem was on my end until I tried Netflix and Hulu during free trials, and they worked flawlessly. About a month ago, I reached out to Amazon for help. When they called back, I politely explained my ongoing problem, seeking advice on how to fix it. Shockingly, the representative suggested I pay $5 for a solution. This response left me feeling disrespected and uncertain if it was a legitimate request. I am a sporadic shopper on Amazon, especially during the holiday season, and the treatment I received was disappointing. In today's world full of scams, this experience has made me more vigilant. It took me a while to bring this issue up, but it has been bothering me, and I wanted to address it.

I have been experiencing issues with Amazon claiming they cannot access my closed account and promising a callback within 24 hours, which hasn't happened. Recently, I discovered through USPS that my package was supposedly hand-delivered, contradicting the information on their website that I can't access. When I confronted them about this discrepancy, I got disconnected. I demand access to my account to retrieve the three gift cards I used for this transaction. Either credit me or resend the missing package. USPS states it was left at the mailbox, but I was home all day. I also want to stop being billed for Prime membership after my account was canceled. Amazon needs to address these issues and communicate with me.

I have been a loyal Prime Video customer for a few years now. When I first started using Prime Video, I experienced frequent playback issues that made it difficult to watch a show. I initially thought the problem was on my end. After trying Netflix and Hulu during free trials, I realized they worked seamlessly on my equipment with no issues at all. About a month ago, I reached out to Amazon for support. Amazon promptly called me back, and I explained my playback problems politely. Surprisingly, their response was unhelpful. They suggested that for $5, they could provide me with advice to resolve the issue. This left me feeling disappointed and unsure if this was a legitimate approach. As a sporadic Amazon buyer, especially during the holiday season, I found this treatment unacceptable. With so many scams circulating, I felt wary and concerned. I hope Amazon can address this matter appropriately, as it has been bothering me for a while.

I recently purchased 3 items on Amazon through my husband's Prime account, and without my consent, I was signed up for a 14-day trial and charged just under $2. I did not agree to be a Prime member, and I want this subscription canceled immediately. The transaction occurred on October 1st at 10:07 p.m., and I request that the charge be removed from my bill promptly. I will provide my email address for further communication.

Yesterday, my order was supposed to be delivered, and I contacted the delivery person multiple times. He explained that his phone was running low on battery and promised to call back because he was new in the area. However, when I called at 10:30 PM, he mentioned he would arrive in 30 minutes. It's frustrating to say that this did not happen, and he suggested I contact Amazon. I have been unable to reach customer service, and now I am very upset. I urgently need my order today. Could you please provide me with the correct phone number for Amazon customer service? My package ID is SPTP[redacted]95.

Dear Sir, I recently ordered a black ladder on Amazon with a delivery date of October 7th. However, while at the office, I received a call from the delivery person asking for delivery on September 30th. Given our absence at that time, he suggested October 1st between 11:00 AM and 12:30 PM. I arranged for someone to be at home, but no delivery was attempted despite receiving a message stating otherwise. When contacted, your customer service team simply advised waiting without specifying a time slot. This treatment of customers' time is disappointing. I am eager for a solution and a specific delivery time slot. Regards

After watching a promotional campaign with Amazon and Twitch, I attempted to sign up for a free trial but realized it wasn't available in my country. However, I noticed a payment of 3 euros under "Amazon Video" was charged to my account yesterday. Upon checking both my Amazon and Twitch accounts, I found no subscriptions or video orders, except for one book. I would like assistance in resolving this issue. I do not wish to have any Twitch or video-related services. I request a refund of the charged amount and the cancellation of any current subscriptions or orders related to these services. - B.

Hello, I am contacting you regarding my recent orders: Order ID: [redacted]-[redacted] Order ID: [redacted]-[redacted] I have requested to cancel these orders and receive a refund. Your team advised me to refuse the package when the carrier attempts delivery. However, as I am located in India and used the ShopUsa service with a virtual delivery address, contacting via email is my only option. The provided phone number belongs to the ShopUsa service. I kindly ask for assistance in cancelling these orders through email correspondence. Thank you.

I am writing about my recent orders: Order ID: [redacted]-[redacted] and Order ID: [redacted]-[redacted]. I reached out to your team to cancel the orders and request a refund. I was advised that I could refuse the package when the carrier attempts to deliver the shipments. However, since I purchased these products from amazon.com and reside in India, I utilized the ShopUsa service for shipping to my virtual delivery address. This process limits my ability to cancel by phone since the provided number is for ShopUsa. Therefore, I am reliant on email communication for cancellations. I would appreciate guidance on how to proceed with returning the items considering my situation.

I purchased a URBN [redacted] mAh power bank on September 27, [redacted]. It was delivered on September 30, but when I tried to charge it for the first time, the indicator lights did not work, it heated up, and emitted a strange smell. I requested a replacement the same day, and it was picked up promptly on October 1, [redacted]. However, after finding a better offer from another company, I canceled the replacement. Unfortunately, instead of a refund, the order disappeared from my account, and I'm unable to track it. Could you please investigate this issue and assist with processing a refund for the item? My user ID is [redacted]. Please contact me via email at [redacted]. Thank you!

After performing a factory reset on my phone, I had to reinstall all my apps. Recently changing my phone number, I forgot to update it in my Amazon account settings. Now, when trying to log in, I have three options - sending push notifications to my android 1, android 2, or receiving a code via text to my old phone number. Unfortunately, clicking on the push notification options does not yield any results. It's crucial for me to access my Amazon account as I am awaiting refunds and need to track them.

I ordered a Samsung M30 phone through Amazon Prime. The delivery was scheduled for Monday since I placed the order on Saturday. However, I keep receiving messages that the delivery will be attempted each day without any actual attempt. The agents falsely claim that I'm not answering calls. This service is extremely disappointing. I require a prompt call from your team, or I will have to escalate this matter further.

I purchased two garbage cans, but upon opening the package, I discovered they were too big for our kitchen. Due to a trip to Tennessee with my husband, I couldn't return them immediately. The original return date was indicated as October 2nd, but upon checking today, it shows as October 1st. Is there any chance for an exception given that the items have not been used? Thank you.