Amazon Customer Service Issues

Today, I had a terrible experience with an Amazon courier driver at Exxon on Rockwell St. & Sam Houston Tollway. I was filling gas in my SUV with my kids when an Amazon truck pulled up closely behind us, nearly hitting my vehicle. The driver, an African American man about 5'8" with a round face, connected mustache and beard, white tee, and blue jeans, started yelling and banging on my window aggressively. My family was terrified as he seemed to be under the influence of something. We've never encountered such a dangerous situation before. We quickly left and called the authorities to report the incident, noting the license plate LKV-[redacted]. We have video evidence of the driver's behavior. Another Amazon driver nearby witnessed the incident but did not intervene. This behavior was shocking and disappointing.

I recently ordered Amazon Prime Whole Foods delivery as I usually do. Unfortunately, I received replacement items that were not approved and some items that were not edible, including an expired product and rotten fruit. When I tried to request a refund for these items, I was informed they were not returnable. I am a loyal Amazon Prime customer who shops frequently with them and Whole Foods. I am disappointed with the quality of items received and would like a refund for the inedible items and the ones I did not approve as replacements. I appreciate the effort the Prime Whole Foods shoppers put into selecting items and following customer preferences. While I agreed to some replacements, there are items I did not authorize and should not be charged for. I hope this issue can be resolved promptly. Thank you.

This is the fourth day I have been trying to resolve this issue. I originally ordered 2 items - 1 night table and one little green frog on it. Instead, I received 4 items that I never ordered. The nightstand arrived damaged, and I requested a return. After being picked up by UPS, they delivered more items I did not request. I called to have the items returned, but was informed I needed to go to an Amazon office. I spoke with Jesse, one of the supervisors, who assured me not to worry and that he would take care of the problem. Today is September 25th, and the two boxes are still outside my front door with mailing labels on them. Please pick up these boxes as soon as possible. I will not be compelled by any employee. Please, just do the right thing!

On September 19, [redacted], I signed up for the Hallmark Movie App and received confirmation that the subscription was managed through amazon.com. Due to our weak internet connection, I am unable to stream the movies. I need to cancel the service to avoid being charged. Upon reviewing my orders, I noticed duplicate orders. The invoice numbers are D01-[redacted]-[redacted] and D01-[redacted]-[redacted]. I spoke with Skip from Amazon Customer Service, who confirmed my auto-renewal status. Skip advised me to contact Hallmark directly to cancel the service. I want to clarify that I canceled the service on September 25 at 11:30 pm.

Two months ago, I experienced a hacking incident while attempting to change my password. The hacker, who pretended to be a tech support representative, used my information to make unauthorized charges to my bank account at First Financial of San Angelo, TX. The charges included an Xbox for $50 and two items priced at $25 each. Fortunately, my bank was able to dispute the charges, recovering half of the amount. Despite getting new banking details, a computer, and a phone, I recently received a suspicious call from the same hacker on my old Magic Jack phone number. The hacker's phone number is [redacted], and they demanded payment for a $[redacted].99 Amazon purchase. The local Better Business Bureau was unable to assist me with this issue. I want to emphasize that no transactions should be authorized unless you have my updated phone number and debit card information. I am currently unable to recall my password and will be cautious about making any future orders. Sincerely, D. Crellin.

I made a purchase on Amazon.de on September 13, [redacted]. The order number is [redacted]-[redacted]. On Friday, my credit card company informed me that 0 NT dollars were charged, which confused me. However, when I tried to log in on Monday, September 16, from my office, I discovered that the account was locked for security reasons. I am unsure about what happened. Could you assist in unlocking my account? I am unable to understand German, so please respond in English. Thank you.

I'm a Prime member, and so is my neighbor. Unfortunately, there's a problem with her packages being delivered to my house. I've tried reaching out to Amazon multiple times without success. Packages end up on my property, including perishables, causing me stress. This mix-up has occurred over 15 times. It's frustrating not being able to find a resolution or a contact number to address this issue directly. It's a burden trying to fix this ongoing problem. Hopefully, Amazon can rectify the situation soon.

I purchased a laptop for $[redacted] from Amazon, which is my most expensive order to date. It was supposed to be delivered on Tuesday, September 24th, but it never arrived. It's now 7 pm on the 26th, and the laptop is still missing. The tracking number linked to the order is TBA[redacted]00. I order from Amazon regularly, and it's frustrating that a significant order like this is delayed, especially when other items arrive on time. Perhaps the shipping carriers or Amazon could prioritize locating the lost laptop by replacing it with one from their inventory. This would ensure a happier customer experience. Just a suggestion.

I purchased the Shieffield Classic Manual Food Processor from Amazon.in, and it was delivered on 23 August '19. When I recently tried to use the chopper, I discovered that one of the blades in the chopping attachment was broken. I attempted to use it without the broken blade, but the vegetables weren't getting chopped. I need assistance in exchanging or returning the product. Due to a message on Amazon's website stating the cut-off date for returns was 2 September, I hope for your intervention. The broken chopper blade has rendered the product useless. As a senior citizen, I am struggling to communicate this issue to customer service. My name is M. Mathur, and you can reach me at +[redacted]27. Thank you for your help.

Dear Amazon Marketing, I have been a loyal customer of Amazon for over 15 years. Recently, I placed an order on 09/13/[redacted] (order #[redacted]-[redacted]) for a Microsoft software along with other items, but I cancelled all the items on 09/14/[redacted] before they were shipped. Unfortunately, only the cheaper items were cancelled, and the software, which cost approximately $[redacted], was not cancelled. Despite my efforts to cancel the software multiple times before it was shipped, my requests were denied, and I received a message stating that the software had been shipped the next day without any delivery information on the Amazon website. I received the package on 09/20/[redacted] and would like to return it unopened as my company provided me with a similar software for free. I have been trying to obtain the address to return the package via USPS, as there is no UPS center nearby, but have not received any assistance. I would greatly appreciate it if you could provide me with the return address to facilitate the refund process. Thank you for your anticipated help. Best regards, Hagos F Yohannes

I purchased a suspension kit for my [redacted] Ford Focus, but encountered issues with different threads on the inner and outer tie rods, making it impossible to connect them. It took multiple individuals and nearly a month to resolve the problem without a car. After explaining the situation to a customer service representative at Amazon and mentioning my loyalty as a customer for over a year, I requested a full refund. Despite only using a couple of pieces from the kit, I was offered and agreed to a refund for the entire order of $44.99, but only received $29.99 back. The refund was issued to a friend's card due to my stolen purse, which led to a delay in noticing the discrepancy. The order number is [redacted]-[redacted].

I recently tried to purchase a laptop from Amazon Germany. Due to card info updates and low transaction limits, my attempts initially failed. After resolving the issues, my account was mistakenly flagged for suspicious activity during the third attempt. Although eventually unlocked, each purchase try triggered the same issue repeatedly. Despite verifying my information, the problem persisted, leading to frustration and account lockouts. Even accessing help/contact pages required signing in, adding to the inconvenience. After multiple days and retries, the same suspicious activity alert recurred after placing the order. The cycle continued, creating a maddening ordeal.

For the past two months, I have experienced issues with receiving my subscribe and save items from Amazon. The boxes containing 13 different items have been returned as undeliverable by the post office, resulting in me having to reorder without the 15% discount I should have received. It seems like there might be a lack of quality control over packing procedures. The items are haphazardly packed without proper cushioning, which likely contributes to the packages being returned. As a loyal Amazon Prime and subscribe & save customer, it's frustrating to encounter these continuous problems. Your attention to this matter is appreciated.

Dear Support Team, I am reaching out regarding the handling of my order for the Spaulding Beast Basketball Hoop. My initial order, #[redacted]-[redacted], was lost in the fulfillment center process, causing inconvenience and extra expenses due to a rescheduled delivery without proper details. After multiple exchanges with customer service, I canceled and reordered on Sept 6 under new order #[redacted]-[redacted], successfully delivered on Sept 14. Although your staff compensated me with Amazon rewards, I am disappointed that the 90-day 0% interest promotion and the 5% back default option were not applied to my American Express bill, as requested in my previous email on Sept 6. After contacting American Express, they advised contacting Amazon at [redacted] to rectify the billing discrepancy. However, my experience with the representatives, especially "Tony," was unhelpful and frustrating, leading to no resolution. I am seeking your assistance to process a refund and rebill, as suggested by American Express, or connect me with a knowledgeable Amazon representative to address the billing issue promptly. Your focused attention on this matter would be greatly appreciated. Thank you for your swift action. Best, Trish C.

Hello, I am encountering an issue with an Amazon Prime order. Order number [redacted]-[redacted] was scheduled for next day delivery on Saturday, September 28th, but it was not received by the promised time of 9 pm. I had been waiting at home eagerly for the package, which was intended as a gift for a friend's party the following day. Despite monitoring for the delivery, the online status suddenly indicated it was delivered to a "secure location" without any physical handoff. I typically receive a photo confirmation upon delivery, but this time, I did not. My interaction with customer service included chats with three representatives who offered apologies and assurances but did not resolve the issue. One promised delivery by Monday, the other issued a refund and a gift card, yet two days later, there is no sign of the refund or the gift card balance reflecting the credit. This hassle and lack of follow-through are highly frustrating, especially as I have been a satisfied Amazon customer in the past. I am seeking a resolution to this disappointing situation. Thank you. Best regards, Lenka

This is my 5th attempt to address an issue with Amazon. I ordered a $[redacted].00 Recording King Banjo Songster, which arrived without the bridge installed and with a flaw on the top. After speaking with Mavi from Amazon support, I requested a replacement bridge. Ram Randon then asked me to return the bridge, which is small and lightweight at 0.03 ounces, back to them. However, the return shipping costs would outweigh the value of the bridge. Ram offered a $10.00 credit, but I received a promotional certificate instead. I only wanted the $10.00 credited to my Amazon account to cover the cost of the bridge. I am disappointed that the issue remains unresolved despite my efforts to communicate my preference clearly.

I recently purchased a rubber phone cover for my Lenovo Vibe K5 Note from Amazon. Unfortunately, this is the second time I have received a defective product. This experience has left me disappointed as I have been a loyal Amazon customer for the past 5 years without any issues until now. In fact, some of my friends have also decided to stop ordering from Amazon after seeing the defective items I received. My sister was particularly excited about the phone cover, and upon discovering it was defective for the second time, she was very upset. I hope this feedback is taken into consideration and the issue is resolved promptly.

Dear Sir, I am Sk Izaz Ahamed from West Bengal, Mondal Para, son of Sahadat Hossen in Baramuria village, Chakmuria post office, Galsi police station, Galsi I, West Bengal [redacted]. I recently ordered a "Generic Multi-Angle Portable & Universal Stand 7-10 inch Black Cradle For Tablets" and was given tracking ID A[redacted]7 for shipping with DTDC. Unfortunately, I have not received the product yet. After contacting the DTDC office, I was informed that the provided tracking ID is fake. I kindly request urgent assistance in resolving this issue.

I have noticed a monthly charge of $13.93 on my statement that I do not recognize. I am requesting a refund for these charges immediately. Due to personal circumstances, my husband's health has deteriorated significantly, making it impossible for him to work. I provide round-the-clock care for him as he is currently unable to do so himself. Unfortunately, I only recently discovered this charge due to a recent hospitalization that kept me away from attending to our finances promptly. The unexpected charge has resulted in a $36.00 overdraft fee, which is a financial burden for us. I kindly ask for your swift assistance in resolving this matter. Thank you, Donna A.

I recently ordered 3 t-shirts separately and tried to pay [redacted] Rs, which includes delivery charges, from my card. The order was not successful, and I received a message asking me to try again. The same issue happened on the second attempt. Eventually, I used a friend's card, and this time the payment was successful. However, when I checked my bank balance, I saw that [redacted] Rs had been deducted from my account as well. I am disappointed with Amazon.in and would like a refund of my money promptly. Thank you.