Amazon Customer Service Issues

Subject: Kindle Book Review Feature Suggestion Dear Team, I hope this message finds you well. I recently encountered a minor issue while browsing for Kindle books and wanted to provide a suggestion for improvement. As an avid reader who values customer feedback, I rely on reviews to make informed purchasing decisions. Specifically, I appreciate the option to sort reviews by rating, especially when distinguishing between positive and negative feedback. Recently, when considering purchasing the Harry Potter series in Kindle format, I noticed discrepancies in the reviews for the "Complete Works" collection regarding missing pages. Consequently, I opted to purchase the books individually. While searching for reviews on the individual Harry Potter books, I encountered a challenge. Reviews for various formats (hardback, paperback, Kindle) are all amalgamated, making it difficult to specifically view Kindle version feedback. Hence, I propose adding a feature to filter reviews based on the book version, enhancing the customer experience by enabling shoppers to assess the specific format they intend to purchase. In addition to this suggestion, I would appreciate the inclusion of two additional filters. Firstly, the ability to filter reviews based on the book's ending (happy, sad, rushed, etc.) would be beneficial. Secondly, a filter indicating whether a book provides a complete story or ends with a cliffhanger leading readers to purchase the next installment would be invaluable. Personally, I dislike ambiguous endings and believe many other readers share this sentiment. Implementing these enhancements would greatly assist customers in evaluating prospective book purchases. Thank you for considering these suggestions. Best regards, L.R.

Dear Customer Service, I appreciate the refund for the UGG bathrobe. Regrettably, I am returning two robes as both the sizes L and M were too small despite their excellent quality. I have shipped both robes back today. It seems there was an error when printing the return label, as the UPS Tracking numbers for both packages are the same: 1Z67557Y[redacted]. The contents of each package are different, so I hope to receive credit for the second robe upon their receipt. Thank you, Bennetta M. -----Original Message----- From: "[redacted]" Sent: Sep 14, [redacted] 1:31 PM To: [redacted] Subject: Your refund for UGG Women's W Duffield II, Black.... Amazon Refund Confirmation Hello Bennetta, We've issued the refund for your item. Your return is now complete. View return & refund status UGG Women's W Duffield II, Black... Refund total: $[redacted].97 Expect the refund to appear on your Visa in 3-5 business days. This email is from a notification-only address and cannot receive replies. Please disregard any responses to this message.

Hello, my name is Ray Langley. I ordered and paid for a Coleman Silver tent on September 5, [redacted]. Unfortunately, I missed the word "size" in the details and received an email stating that a 6-person tent would be delivered on the 13th with free shipping. This size is too big for my needs, so I canceled the order. On the 16th, I visited the Post Office in Chillingham NSW, but the tent hadn't arrived as promised. I am unable to buy the 3-person tent I want until the 6-person tent arrives. When I checked my orders, it showed I hadn't purchased anything in [redacted]. I am stuck with a tent I didn't want, and it seems to have gone missing. I am reaching out to see if you can assist me before the school holidays start on the 27th. Thank you for your help. Ray Langley.

After entering a $[redacted] AUD Visa gift card into my Amazon account, my account got locked, and I received an email asking for verification of my payment information. The email requested a recent statement for the card ending in 19 to be uploaded on their secure portal. The statement needs to show my name, billing address, and only the last 4 digits of the card number. They mentioned that the statement should not be sent via email for security reasons. I have already shared the last four digits of my Visa card, which are [redacted], through email. I would like to know how to access the portal to submit the required details.

On either September 5th or 6th, I placed an order for a 'Chef' camper stove with order number [redacted]-[redacted]. Unfortunately, when it arrived, the box was damaged and the stove itself was dented. I initiated an exchange with Amazon but later found a usable stove at home, so I cancelled the exchange. How should I proceed with returning the damaged stove and receiving a refund to my credit card? Thank you.

I purchased two brand new "Year One Time" magazines from a seller named Its-Cynthia for $5.00 each. The total order cost around $18.00 with shipping. Although I received most of my orders, this seller sent me one used magazine instead of a new one. I insist on a full refund as I question why I should pay almost $10.00 for a used magazine. While I was refunded for one magazine, the used one remains unresolved. I provided all the necessary information, including emails and packaging, along with evidence such as pictures and the address label showing the seller is in Las Vegas, NV. This incident has left a negative first impression as I typically only purchase new items. I have meticulously documented all communication and details and now simply seek a full refund and a return label for the used magazine.

I am concerned about unauthorized charges on my credit card by Amazon. I had been browsing items but was unsure about finalizing my order. Despite this, I noticed charges on my credit card for items, including one that was supposed to be free. I believe Amazon should not debit customers' credit cards without explicit authorization. There seems to be a discrepancy between the items selected and the final billing. I have not received any order confirmation either. I kindly request a refund to my credit card for the unauthorized charges and the cancellation of the order. This practice feels unfair and unjust, and I hope Amazon rectifies this situation promptly.

Regarding Order # [redacted]90-[redacted]: I received my delivery today on 9/18/[redacted]. Unfortunately, one of the glass bottles of Rosa Damascena Rose Water arrived broken, with nothing salvageable inside. The other bottle is fine, but I am in need of a replacement for the damaged item. I have a photo of the broken bottle that I can provide if I receive an email address from Amazon. This experience is disappointing, and I have found it challenging to reach customer service through chat, phone, or other means.

Yesterday, I explained that my bank account was compromised, and I am currently dealing with investigations from the bank fraud squad and police regarding the issue. Due to this ongoing situation, I kindly request that Amazon cease billing me £7.99 on the 19th of each month as I am unable to make purchases and would like my account to be closed. Since April, I have not used Amazon following a previous issue with a damaged item from a seller. I have been continuously billed £7.99 monthly, which I would like refunded from April onwards. Recently, my credit card linked to the account was destroyed. As a 79-year-old pensioner, I am finding this situation challenging, and I appreciate your assistance in resolving these matters promptly. Looking forward to your prompt response. Best regards, A.Parker.

I received my order, but unfortunately, it was incorrect. Instead of the UV blacklight glasses to see pet urine, I was sent amber glasses without lights. I have already returned the wrong items. I am hoping to receive the correct item as originally ordered. The details of my order are as follows: Order ID: [redacted]-[redacted] ASIN Product Name 1 B01EQFDBYG iLumen8 Best Shooting Glasses UV Blacklight Flashlight Yellow Safety Eye Protection See Dog Cat Urine with Amber Black Lights Night Vision Ultraviolet I have communicated with the Amazon Seller - iLumen8 regarding this issue. I would greatly appreciate it if I could receive the correct item this time as described above. Thank you for your attention to this matter.

I placed an order for a strapless tube top with Order # [redacted]-[redacted] on 09/14/19. Though I received an email on 09/19/19 stating the package was delivered, I have not received it. The delivery agent assured me it would arrive on 09/20/19, but now when I try to contact him at +91 [redacted], it shows no pending orders under my number. I also won't be available next week. I specified in the instructions that I cannot receive orders on weekends as it's an office address. Feeling frustrated as I've already paid. I need my order today. Please take immediate action and ask the delivery person to reach out to me promptly. Thank you.

I have been complaining about an order for months, and neither the seller nor Amazon are helping me at all. The seller tried to influence my decision to return the item through several emails, each time offering me more discounts to keep the item I don't want and that doesn't work. Later, when I filed a complaint and gave a bad rating with complaints in the reviews, he wrote to me asking me to remove them, and when he received the complaint through Amazon, he wrote to me again asking me to withdraw that complaint. I sent the package on time when Amazon asked me to, through the postal service to the address provided by the seller to them and Amazon to me... I'm including that email with the address below. I sent the seller the photos he requested of the installed device, and I'm sending them here. I'm sending the photos that Amazon requested of the package shipment and the proof of payment to the postal service that Amazon was supposed to reimburse me for but didn't. I hope this issue of months is resolved now, and I can forget about complaints; this is the first time this has happened to me with Amazon. I'M VERY DISPLEASED WITH AMAZON. Best regards.

Hello, I am having trouble accessing certain Prime videos, specifically Downton Abbey Seasons 1-6, despite being a Prime member in good standing. These episodes were available to me until Tuesday when I returned from a trip to Canada. I believe that a recent purchase on Amazon.ca, which included a free month of Canadian Amazon Prime, may be causing the issue. Although I have canceled this, it remains active until October 16th. When I visit Amazon.com, it shows the content as "available for Prime members," but when I try to access it, I receive error messages mentioning it's only for US customers. My friends who also use Prime are not experiencing any problems. Even in the Prime Videos app, the content is not visible to me, indicating that my account may have been switched to a Canadian one erroneously. I would appreciate a prompt resolution to this matter so I can continue watching my series. Thank you.

I placed an order on 8/30 for Bannix pet spray, along with other items. Despite the claim of delivery on 9/5, the pet spray did not arrive, while the shampoo and cream did. When I contacted customer service without my account or order number, I was frustrated when they couldn't locate my information even with my name, phone number, or email. It was even more infuriating when they couldn't find record of my credit card used for payment. I decided to cancel my free prime trial, but was told it couldn't be done. I felt undervalued as a customer and it left me very dissatisfied with the service. - Andrew M.

I purchased a purse on August 31st with Order [redacted]-[redacted], but it arrived defective. I ordered a replacement (Order [redacted]-[redacted]), which was also defective. I set up returns for both items. However, I faced difficulties as I was given a print-at-home label instead of a QR code for one of the returns. Despite contacting customer service multiple times, I struggled to receive the necessary QR code. The same issue occurred with a defective BLU phone (Order [redacted]-[redacted]) and its replacement, where I had trouble obtaining a QR code for the return label. Even after multiple attempts and walking to the UPS Store for the returns, I still faced issues, including missing information for the BLU phone return. I am seeking a refund for the purses to be credited back to my original payment method. I have been disappointed with the service received and the lack of understanding regarding policies and procedures, such as issuing QR codes.

I contacted Amazon regarding the lawn mower they sent me, but before discussing my issue, the representative mentioned a security breach where someone ordered a $5,[redacted] TV using my account. They transferred me to "Cloud Crew LLC," a security service unrelated to Amazon, who insisted on a contract for $[redacted].99. Asking for Amazon led me to "SALVUS GLOBAL SERVICES," charging $[redacted].99 for security. I am unsure of what steps to take next.

I am encountering difficulties when trying to place my Prime order. As an authorized family member on the household account, I select items "sold by Amazon" or "fulfilled by Amazon," but at checkout, the order splits into separate shipments with varying delivery dates and shipping charges. I expect Prime benefits, such as free 2-day shipping on eligible products. It would be helpful if Amazon could clearly identify items eligible for this shipping option with a symbol or icon on their site. I recently opted to purchase a blender and accessory from Walmart due to the ease of their online ordering process, receiving both items with no shipping fee in just 2 days. I hope Amazon can streamline their ordering system for a more straightforward experience in the future.

Order# [redacted]-[redacted]... I had a challenging experience trying to resolve an issue with my order. The majority of the time, my fresh orders are incorrect. This time, only a few items were delivered out of many. It took me 3 hours to address this problem. I am a loyal customer who spends thousands of dollars annually for many years. This is the worst service I have ever received from your company. There is a lack of coordination between Amazon and the delivery staff, resulting in confusion. Despite hours of communication, the resolution is still pending. I had to negotiate to have the missing items redelivered and to get a tip reimbursement so I can tip the second delivery person. This service is not as convenient as expected. This might be my final food order with you as the inconsistency is frustrating. Please address these issues promptly as I believe other customers may share similar concerns. Rachel Charles

I paid $27 for a $9 order to be delivered to me in Costa Rica. Today, I received a letter stating that my order is being held by customs on the other side of the country. I want my order! --- Dear Alan James Seaman, We regret to inform you that your package is currently being held by customs for formal processing. To proceed with the nationalization of the mentioned guide, we kindly request your assistance with the following documents: - Complete and print the attached translation sheet detailing the items in Spanish (material, use, function). - Attach a copy of your Costa Rican ID, passport, residence permit (for foreigners), or corporate ID. - Sign the Incoterm sheet. - If your item requires import permission, please use the attached template to draft a letter to the Ministry of Health requesting import authorization for your item. - Sign the invoice on the back. Failure to submit any of the required documents may result in processing delays. For any inquiries, please call 2[redacted] or email [redacted] Once the documents are ready, please call 2[redacted] to arrange for the collection of the signed original documents or send them via email for validation. If you prefer to have an external customs broker handle the nationalization of your shipment, please contact our customer service department at 2[redacted] for instructions on submitting the required import documentation. Best regards, Jacqueline Galeano Customer Relation Specialist DHL Global Forwarding Costa Rica

Dear Sir or Madam, I am currently interested in purchasing the Jabra [redacted] II USB Duo CC Wired Headset optimized for Unified Communication. I find your price to be fantastic. I have a couple of inquiries regarding this product. Firstly, could you confirm its availability? Additionally, I am curious if there is any flexibility in lowering the price of the extended warranty. I am in the process of setting up a business account with Amazon and intend to purchase initially around 40 of these headsets, with a potential of up to [redacted] in total. I represent a nonprofit BPO provider dedicated to assisting college students in reducing their overall debt. Our mission is to offer students jobs that accommodate their school schedules and provide up to $5,[redacted].00 in tuition reimbursement annually. Any assistance on this matter would be highly valued. Thank you for your support. Sincerely, Ted Q. Senior Facilities Manager Education At Work