Amazon Customer Service Issues

I have had an Amazon account for some time. Three days ago, my phone with [redacted] dropped in water and got damaged. This phone number was linked to my Amazon account. I recently got a new phone, a Galaxy J2, and successfully made a purchase using my account number and password. However, I now can't log in as it requires a text message verification to my old phone number which is no longer working. I need this issue fixed as soon as possible as I have a package arriving today, and I cannot access my account to track it. Thank you.

I am Dennis G. from the Philippines. I recently purchased the Nike AF1 High Boot online. The product is great, but I encountered an issue with one of the shoes missing the Nike buckle. I considered returning the item, but found it might be easier to request the missing part. Additionally, I was disappointed that the Nike box was absent. I kindly ask for assistance in receiving the missing buckle. Thank you.

I am reaching out regarding an issue with my IMDbPro account. I received an email from IMDb stating that my account is inactive and linked to a different email address than mine. I have been paying for the account linked to the "@gmail.com" address and now unable to access it. IMDb suggested creating a new account with a different email to resolve this. I find this situation unacceptable, as I have been overlooked without any prior notification. I urge IMDb or Amazon to rectify this immediately. The lack of direct support and the handling of this matter is frustrating, considering I am a paying IMDbPro member. Your prompt attention to this matter is greatly appreciated. Thank you, Jan

Hello, I am reaching out on behalf of my boss, Dean S. from Woodbridge Corporation, who purchased a monitor online. Upon opening the box to install the monitor, we noticed it has a damaged screen, as if it had been hit during shipping. I have the order number and purchase order number for reference. The order number is [redacted]-[redacted] and the PO# is RO9417. The monitor has been sitting unopened in his office since it arrived, and he has asked me to inquire about the possibility of getting a replacement.

I was expecting my delivery yesterday, but it didn't arrive. After checking the tracking information, it said that the delivery couldn't be made because the business was closed for a holiday and instructions were left for the next steps. However, my address is a residence, not a business, and it wasn't a holiday. Also, there were no instructions left. The Prime next day delivery service is starting to disappoint me, especially considering the cost. I've heard that Walmart has been more reliable lately.

I am a member of Amazon India Prime. I have received three messages on my phone about transactions that I did not make, which have wiped out Rs [redacted].00 from my Amazon Pay balance. When attempting to access my Amazon Prime account, I encountered continuous error messages. Additionally, I received an email stating that my email address with Amazon has been changed as per my request, which is false. How can I recover my lost funds and regain access to my Prime account?

Hello Amazon, I am experiencing ongoing issues with my orders being placed on hold due to my credit card. Despite verifying that my credit card information is correct, I continue to receive notifications of declined transactions, even though there are sufficient funds in my account. I have used the same credit card for years without any problems elsewhere. I am puzzled as to why this keeps happening and would appreciate it if you could investigate the matter. Thank you for your assistance.

I need to share a complaint regarding my ongoing struggle with account access. It has been nearly three months of being repeatedly locked out. Recently, I spoke with an Amazon technical support representative who attempted to verify my account for over 15 minutes by asking various questions like my address, email, phone number, credit card details, and even the amount of a gift card I received three months ago. Unfortunately, I couldn't recall the gift card amount, leading to a failed verification. This has been incredibly frustrating, especially considering my long-standing membership of over four years. The account lockouts began when I acquired a new cell phone. The entire verification process has been exasperating, causing equal distress alongside the account access issues.

Order #P01-[redacted]-[redacted] Amazon-PC Connection Link Product: Quicken Deluxe [redacted] Hello Amazon Customer Service, I would like to request your assistance regarding my recent purchase. On July 18th, I bought the Quicken Deluxe [redacted] software from the Amazon Seller - PC Connection Link. I encountered issues trying to install the software on my Chromebook computer, which I had bought from Amazon on July 16th. After realizing the incompatibility, I returned the Chromebook and purchased a Windows-based laptop. Upon attempting to install the software on the new laptop, I was informed that I had reached the installation limit. Unfortunately, I have been unable to reach pcconnectionlic for support, and my emails have gone unanswered. As a long-time Amazon Prime member, I kindly ask for your assistance in resolving this matter. Thank you for your attention to this issue. Best regards, Arkadi

I returned a pair of pumps and a bra, both brand new with tags and unworn. I used the barcoded return sheet from the app to send them back. However, I received both items back today in the same box I shipped them in. The package label was defaced and the items were marked for "return to sender." I'm unsure why this happened as I followed the return process correctly within the timeframe. I would like assistance in resolving this issue and completing my return as intended. The items are unused, packaged with tags, and I would appreciate guidance on how to proceed without being stuck with nearly $[redacted] worth of products I won't use.

I noticed a charge of $39.99 on my Sams Club Mastercard for a seller fee, which was unauthorized. It seems someone gained access to my Google Cloud account and made this charge without my consent. This is a concerning security breach, as seen in the situation with Ms. Thomas experiencing similar fraudulent charges. Upon checking Amazon, I discovered other cardholders facing similar issues of unauthorized monthly charges. Despite reporting the error, the charges persist, showing a lack of action by your customer service. I urge you to address this matter promptly. I've halted payments to Amazon while Synchrony Bank investigates. Please respond and remove the charge from my Sams Club card. Thank you for your attention to this matter.

I am writing regarding a returned item, the Vive Suction Cup Reacher Grabber - 32" priced at $16.99. The return arrived on August 21. The status still shows "Return received, Processing your refund" despite it being September 11 now. Every time I inquire, I am told a refund was issued on August 2 for a different item, the Konky 37" Reacher Grabber. The Konky refund shows "Return Complete," causing confusion between the two returns. The refund for the Vive Suction Cup Reacher Grabber - 32" has not been processed yet. Please finalize the refund by crediting my credit card on file or providing a gift card for the $16.99 item cost plus any tax. For inquiries, reach me at [redacted] or [redacted]. Thank you.

I recently ordered the book "Sea of Greed" by Clive Cussler from Amazon. The expected delivery was on 11/4/18, but I never received the book. Amazon's records show that it was delivered and left in my mailbox, but I did not receive any such package. I usually receive a text message notification when a package is delivered by USPS, but not for this book. This is the first time I've experienced an issue like this, especially since I pre-ordered every Cussler novel from Amazon. I kindly request a check on this delivery to confirm if it was indeed delivered and to whom. If it was not received, I would appreciate it if a new copy could be shipped to me. Thank you for your assistance. - R. Sonntag

Subject: Amazon Prime Membership Fee Dispute Dear Customer Service, I have been sharing an Amazon Prime membership with my wife for years. Recently, I noticed a charge of $12.99 on my bank statement for "Amazon Prime CARD#[redacted]." My debit card's last 4 digits are [redacted] and my wife's are [redacted]. We have a shared Prime family membership, but Amazon informed me that my wife had a separate "Prime Membership" initiated from a free trial through an LG television in September [redacted], resulting in monthly charges of $12.99 for the past 12 months. Despite both of us using the same checking account, we were unaware of these recurring charges. Upon contacting Amazon, I was only offered a refund for 6 months of charges. I expressed my dissatisfaction and spoke to a supervisor, Shenoia L., who offered to refund only one month, citing our use of the benefits over the past year. Furthermore, the charge was made to a long-expired card #[redacted] instead of my active [redacted] card. Despite my efforts to resolve the issue, I was unable to escalate the matter further. I hereby request a full refund of all 12 months of membership fees and seek resolution promptly. Best regards, Richard F.

Gentlemen, I had booked a chopper from your company that I received on September 12, when I checked it, I found out it had been previously used and wasn't from the company I booked with. I immediately canceled my order and requested a refund. Today, on the 13th, when your company came to deliver the chopper, I learned it wasn't from the company I booked with. It is disappointing to see such a big company deceiving customers. If you continue to deceive customers like this, who will trust your company in the future? I urge you to address my complaint appropriately to regain customer trust in your company. Rakesh Kumar Pokhriyal [redacted] [redacted]

For over 8 months, Amazon automation has been persistently using my expired credit card despite repeated attempts to update it. Even after changing the information, the system reverts to the outdated card, causing my orders to be repeatedly canceled. This issue dates back to at least January. Unless I manually switch the card just before placing an order, Amazon.ca's automation glitches and selects the expired credit card, leading to order cancellations. I hope this can be resolved promptly. Imrich Hajdu

I tried to order sandals online this morning, but was asked for the expiration date of a discontinued card last used in 12/18, which I didn't know. After multiple calls with representatives, I was advised to close my account and open a new one. While on the phone, a representative assured me my old account was closed, but when I tried to order with my new account, it was linked to the supposedly closed one. Despite multiple attempts, my orders were not going through, leading to confusion and frustration. A new representative suggested keeping the old account which was the only one on Amazon. I managed to place the order again, only to receive an email stating unauthorized activity and cancellation of all orders. I called customer service, but received scripted responses promising to address the issue via email, leaving me without my sandals and facing account access problems.

I have had multiple orders shipped to my [redacted]-year-old mother at the country house. These include cat food and a dress, as I initially ordered a gift for her, causing the address to revert to mine. The orders I need to return are for cat food and a dress under order numbers £[redacted] [redacted] and £[redacted] [redacted]. I am unable to drive to the UPS office due to my disability, and the packages have been sitting on my porch for a week. I also received moccasins in the wrong size and a dress that does not match the size I ordered. Kindly replace the incorrect items and arrange for UPS to pick up the returns, as discussed during my previous call. Thank you, Judith K.

I need help finding a reliable Amazon phone number. The number I have, [redacted], does not work. I was told to call this number to resolve my issue with placing orders because Amazon doesn't recognize my password during checkout. It's frustrating when I try to place an order and my password isn't accepted, leading me to reset it repeatedly. The temporary passwords they provide only work for a short time. Due to these issues, I can no longer use Amazon and am considering alternative mail-order options. Any suggestions for other services would be appreciated. Thank you. Sincerely, Rosemary J. K.

I am requesting Amazon provide me with a functional phone number. I have been attempting to reach them at [redacted], but each time it is not recognized. This issue has persisted since June 8th when I initially tried to contact Amazon. Many others have encountered the same problem when trying to get in touch. I urgently require Amazon to get in contact with me to establish a recognized password for an item I have ordered. If necessary, perhaps I should consider using a different mail-order company. It is important for Amazon to verify my identity so that I can proceed with placing orders. Kindly assist in setting up a password that is compatible with your system. Your prompt help is greatly appreciated. Sincerely, R. Kemp