AliExpress Customer Service Issues

I recently purchased some bundles from your website. The hair looked good online, but the shipping was slow, and the expected delivery date changed multiple times. When I received the hair later than expected, I found it to tangle and shed a lot, despite following the care instructions. I contacted the provider about my dissatisfaction, but they have stopped responding. I would like a refund as per their policy for unsatisfied customers. I still have the hair installed and would like to keep it for now. I hope someone can help me resolve this issue. Thank you.

Subject: Important Information About Your Recent Order on AliExpress Hello Chikaodi Onyedika, We regret to inform you that Order No. [redacted][redacted] has been canceled due to security reasons. In order to ensure the safety of your transaction, we kindly ask you to provide the requested documentation by clicking on "My Appeal" for further verification. Upon receiving your documents, our team will verify them within 3 business days. If the documentation is in order, you will be able to place a new order on AliExpress. We understand any inconvenience this may cause and appreciate your patience and cooperation during this process. Best regards, AliExpress.com September 24, [redacted], 18:28 Please note that this email was generated automatically, so there is no need to respond to it. I received the above message from AliExpress regarding my recent purchase, and I noticed that I was charged for the order.

Order No. [redacted][redacted] has been canceled. Dear Chikaodi Onyedika, Thank you for shopping on AliExpress! We regret to inform you that your order was canceled due to security reasons. To ensure the safety of your transaction, please provide the necessary documentation by clicking on "My Appeal" for further verification. Once we receive and validate your documents within 3 business days, you will be able to place a new order on AliExpress. We are sorry for any inconvenience caused and appreciate your patience and cooperation. Best regards, AliExpress.com [redacted].09.24 18:28 Please note that this is an automated email. Do not reply to this message. I received this notification from AliExpress following a recent purchase. Please help to expedite the approval of my order.

In August [redacted], I ordered a spinner for my child. The seller asked me to extend the arrival time, so I agreed under the condition that they would ship the item. Despite extending the delivery period, I never received the order. Each month, I reached out to the seller for updates, but they kept asking me to wait another 25 days. Over a year and two months have passed, and last month, I questioned why the item hadn't been shipped. The seller replied with the same response to wait another 25 days. Frustrated with their unprofessionalism, I requested a refund, but they continued to stall. I'm seeking assistance to address this issue with the seller, ChildrensKingdom Store.

Hello, I'm Pierre Aly, a customer at AliExpress. I recently received a message stating that my account was temporarily locked due to unusual activity. I was asked to verify my account by entering my phone number, but I haven't received the verification code after multiple attempts. This is preventing me from placing necessary orders. How can I resolve this issue promptly? Thank you.

I placed two orders back in June, but unfortunately, I have yet to receive them. Despite reaching out to the store multiple times, I have been unable to resolve the issue as it seems it is now too late to open a dispute or receive a refund. My recent interaction on AliExpress chat was extremely unsatisfactory, and the person I spoke with was incredibly rude. I even have screenshots of our conversation. I have been a loyal customer since [redacted], and this is by far the worst experience I have encountered. As someone who works in customer service, I understand the importance of treating customers with respect. I am seeking assistance to help me get my money refunded for these two outstanding orders.

Hello, I purchased a fitness smartwatch and received it on July 14, [redacted]. By July 23, [redacted], I contacted the seller due to issues with the watch. The green light sensor and LED light were not functioning, resulting in incorrect heart rate and blood pressure readings. Initially, they requested a video demonstrating the problem, which I promptly provided. However, after sending the video, they did not respond. After further correspondence, they offered only a partial refund, which I declined as the watch was faulty from the start and had limited functionality. They then promised to send a new watch but have since stopped responding to my inquiries about the delay. This situation began on July 23, [redacted], and as of October 3, [redacted], I have neither received a refund nor a replacement watch. I am seeking guidance on what steps to take next. Order Number: [redacted] Store No.[redacted] Store: Outdoor Tools World Store Thank you for your assistance. Sincerely, Gerda Pukk

Hello Alie, I recently received a wifi solar camera that I ordered from Mr. Andy Long at Shenzhen HCVISION Industrial Limited after a significant delay. The camera was held at customs due to missing documents, and I incurred high fees to release it. However, upon installing the camera back in the Netherlands, I discovered that the expensive Li batteries were missing. Despite my attempts to reach Mr. Long, he has not been responsive and seems to be avoiding communication or pretending not to understand English. Unfortunately, I am unable to locate the order reference on Alie. I kindly ask for your assistance in urging Mr. Long to address and resolve this issue promptly. Thank you. Regards, Wim van Zeeland.

Hello, I purchased a human hair lace front wig from AliExpress on September 28, [redacted]. Today is October 06, [redacted], and my order has not arrived yet. I have reached out to the seller, Nancy Du, multiple times through email on AliExpress regarding the delay. She mentioned a Chinese holiday, but I am not convinced as there was no notice of it on the AliExpress website. I have asked for my paid order to be shipped immediately, but I am doubtful it will happen. I'm concerned about the possibility of being scammed as I have paid for the product but not received it. It has been 8 days since I placed my order, and the delay is unacceptable. I expect a resolution to this issue within the next three days. Please connect with me via email: [redacted] Thank you.

I received my package today, and unfortunately, it arrived with only three out of the nine jerseys I ordered. I am disappointed as I needed them for an event this weekend. I would appreciate a refund for the missing items so I can purchase the remaining six jerseys locally on time. I am expecting a refund of $72.22 promptly. Thank you.

I bought three large parcels from China with AliExpress Standard Shipping, but the seller switched it to China Post Air Parcel which takes longer. The seller claims it was due to previous issues with AliExpress's shipping damaging their parcels. They assure the shipping should take 15 days. I now wonder about the accuracy of this claim and how to get a refund for the extra expenses of premium shipping. Details: Tracking ID: CP[redacted]45CN Order Number: [redacted][redacted] Email: [redacted]

Hello, I am a Diamond AliExpress member and have never had any issues before. However, recently I purchased two items from two different sellers. The first was from The JadGengen Evening Prom Dresses store for USD205.20 on 20/09/[redacted], and the second was from Shop338943 store for USD138.51 on 24/09/[redacted]. They assured me that the goods would be delivered by 10th October [redacted]. Today is the 10th, and I haven't received anything. I needed these items for a wedding on the 11th of October. Despite my attempts to cancel the orders, they have not been approved. I am reaching out for help as I no longer require these dresses and need a refund since they have put me in a difficult situation. I hope you can assist me in canceling the order and getting my money back. I am disappointed with both sellers on AliExpress for causing this inconvenience. Thank you for understanding my predicament and for your cooperation.

I made a purchase from the Linden Jewelry Findings Store on October 8th with Order ID [redacted][redacted]. Unfortunately, the seller informed me later that day that they did not have the item in stock. Despite requesting a refund, they instead suggested canceling the order with the reason "Buyer does not want the item." When I reiterated the lack of stock on October 9th, the seller claimed the item had already been sent. Their response to my inquiry was that I could cancel the order by selecting the provided reasons. I find this behavior by the seller unacceptable, as I have not encountered such issues with other vendors on Aliexpress. I have since purchased the item from a different seller due to the original seller's lack of stock. I wish to receive the refund that I initially requested from the seller.

I purchased rechargeable batteries from CN Cool 4px store on June 18, [redacted]. Despite being informed that my order was delayed in China, I have not received my goods. The store is now unresponsive and I have not been provided with any tracking information. I contacted Aliexpress, and they advised me to reach out to their online customer service, which I couldn't locate. I have been waiting for four months and either want my goods to be delivered or a refund of my money. I was assigned case number [redacted].

I recently purchased a cream fur coat from 'FASHION TRENDS APPAREL CO LTD' on AliExpress, but was sent a grey one instead. I contacted the seller and they instructed me to return the coat for a refund, which I did. However, I have not received a refund for the shipping charges I paid to return the item to China. The seller assured me they would reimburse me after receiving the coat. I'm now facing difficulties as the seller has deleted the product and is avoiding my messages regarding the shipping cost refund of £17.35. I believe I should not be responsible for the shipping fee, as the error was on the seller's end. I am seeking advice on how to resolve this issue. Thank you for your assistance.

Hello, I hope you're having a great day, I am reaching out to address an issue I have encountered with a recent purchase I made on Aliexpress. I bought a baby stroller with order number [redacted][redacted]. My concern revolves around the promised gifts with the purchase, specifically the baby mat for the pushchair. While the website indicated that customers would receive this item with their purchase and could choose the color by contacting the seller, I was informed by the seller that an extra payment is needed for the baby mat. This discrepancy in information is quite misleading for customers like me, which has led me to contemplate canceling my order. Furthermore, an unauthorized additional charge of £10.50 was deducted from my account by Aliexpress, adding to my unease about this transaction. I would greatly appreciate prompt assistance on this matter as my shopping experience with Aliexpress has been less than satisfactory. Thank you, F. M.

I visited AliExpress early this morning but encountered a problem where the website accidentally charged me twice for all purchases. I used my mother’s card, and I urgently need all transactions to be canceled due to this error. I appreciate any assistance. I already tried canceling the orders myself. I hope the funds will be refunded to my mother’s credit card promptly. I am in a tight financial situation and not very experienced with this website. I have canceled what I could, and I am seeking confirmation that the refunds will process correctly. I would appreciate it if you could confirm the credit card refund status and ensure that the cancellations I initiated were successful. Thank you for your help with this matter. Sincerely, Jason

Dear AliExpress, I am Arafatul Islam from Bangladesh, and I would like to address an issue regarding online shopping in our country. With a population of [redacted].37 million, there is a high demand for AliExpress products here. However, many face challenges as credit card payments are necessary, although only about 1,[redacted],[redacted] people in Bangladesh have active credit cards. This leads to difficulties in purchasing products due to varying currency exchange rates. Moreover, some fraudulent online sellers request payments in a non-standard currency rate, causing distrust among buyers. The requirement of full payment upfront before product delivery raises concerns about potential scams. Despite Bangladesh having around 10 million online shoppers, issues persist in accessing AliExpress products. I urge you to consider these challenges and explore establishing a dealership in Bangladesh to make your products more accessible to our people. This initiative could potentially boost sales in our country. Also, I am willing to assist in this endeavor if needed. Here are some links to groups exploiting customers using the AliExpress name: [redacted]. Thank you for your attention to this matter. Sincerely, A.I.

Hello, I recently shipped a ring to a customer, but despite the tracking information confirming its delivery, the recipient claims it never arrived at their address. They have security cameras and no footage showing the item being delivered. The tracking number is LZ[redacted]92CN, and after waiting for over 3 weeks, the ring is still missing. Additionally, I have been experiencing issues with my account being locked and unable to sign in successfully. It prompts me to enter a code sent to my phone, but I never receive it. This has led me to create new email accounts to continue serving my clients. The supplier in question is the jisensp Official Store. I would like to reach out to them directly to resolve this matter promptly and avoid any negative feedback from my client.

Hello, my name is Diamond. I need assistance with a recent order issue. I am extremely disappointed as I placed an order for 10 different styles of 3D mink lashes on June 27th and received them on July 15th. Unfortunately, two of the styles were duplicates. After contacting Yelena about the mistake, she promised to send the correct styles. However, when the new package arrived, it contained the wrong styles again. Additionally, the packaging was very unprofessional as the lashes were wet, falling off the plastic, and not suitable for sale. I spent $[redacted] on these lashes to kickstart my lash business, which is now delayed due to the incorrect products. Despite reaching out multiple times, I have been ignored and left unsatisfied. Yelena mentioned she cannot rectify the situation, so I am left with unusable products and would like a refund for order #[redacted][redacted].