AliExpress Customer Service Issues

Hallo, ich möchte meine Enttäuschung darüber zum Ausdruck bringen, dass ich ein Paket mit 5 Artikeln nicht erhalten habe. Obwohl in der Sendungsverfolgung angezeigt wurde, dass es nicht zugestellt werden konnte, war ich zu Hause krankgeschrieben und es hat niemand vom Lieferdienst geklingelt oder sich gemeldet. Ich habe bisher nur eine Rückerstattung erhalten, aber nicht für die anderen Artikel, die alle zusammen in einem Paket verpackt waren. Bitte klären Sie diesen Vorfall und geben Sie mir eine Erklärung, da ich nicht dafür bezahlen möchte, ohne die Ware erhalten zu haben. Mit freundlichen Grüßen, J.BAIRIT

Hello, good afternoon! I hope you are well. I am experiencing an issue with the delivery of a product. This concerns a 500GB SSD that had its last status update on 5/3/[redacted]. I have been waiting for 10 days now and have contacted the local post office but could not obtain further information regarding the whereabouts of my package. I sought advice from Asia, who recommended opening a dispute to reclaim my money, but I truly need the product. If you could provide me with some guidance on the next steps to take, I would greatly appreciate it.

My order was not delivered to the registered address because the delivery driver refused to come in. I informed them over the phone that there would be someone at home all day, but they still didn't deliver it and claimed it was an incorrect address. After following up with the company, they advised me to coordinate with you for the reshipment of the order. I would like AliExpress to resend the order through a different delivery company and notify me so I can pick it up myself to prevent it from being returned.

Dear Ladies and Gentlemen, I would like to report an issue with my recent order from the Five Seasons Store. I purchased a Minumx 20V cordless drill and Electric Screwdriver, but I have not received the items despite paying €18.18 for them. The seller claims the goods have been returned to them, and despite multiple attempts to reach out, I have not received a response regarding either getting a refund or having the items resent. Your assistance in resolving this matter would be greatly appreciated. Best regards, Manfred H.

I purchased an iPhone charger believing it was an original Apple product based on the description provided. Unfortunately, the charger has stopped working after a few weeks of use. I reached out to the seller who suggested opening a dispute. However, since I confirmed receipt of the product and it has been more than 15 days, I am unable to do so. I kindly request assistance in making the dispute option available to me so I can resolve this issue. The seller has agreed to send a replacement product once the dispute is opened.

Hello, my name is Michelle. I received my order from AliExpress today, but unfortunately, it was the wrong product. I need a refund, but I am missing the postage paid sticker for the return and the mailing address is unclear on the package. It's challenging to reach customer service as I don't have a direct phone number or email address. I'm feeling upset because I was planning to order more items and now I'm worried about that. Hopefully, I will receive the refund postage paid sticker and get my money back into my account. Thank you for your assistance.

We ordered two figures totaling about 50€ from AliExpress. Despite the tracking showing delivery and a signature, we haven't received the package. After confirming with Deutsche Post that the package wasn't delivered due to an incorrect zip code provided by the seller, we reached out to the seller. Unfortunately, they were uncooperative, insisting the package arrived. We shared evidence from Deutsche Post and tracking information indicating the package is being returned. However, the seller disregards this and claims AliExpress shows it was signed for. We are adamant about getting a refund as it's unfair for us to lose money due to the seller's error. The tracking number is LS[redacted]04NL.

Hello, I recently purchased a bathrobe that looks nothing like the one in the picture! It's too big, covered in lint, and of poor quality. The seller is requesting that I return it at my own expense, even though I already paid a shipping fee and it's not my fault that the item is not as described! I refuse to pay for the return shipping as well! Sincerely, Ivonne Schirrmeister

My case has been escalated with the reference number [redacted][redacted]. The order number pertaining to this issue is [redacted][redacted]. I have attached proof of the product malfunction that I received. The smartwatch Lokmat Zeus Pro 2 started malfunctioning shortly after 15 days of receiving it. The display remains black with back-light illumination, showing nothing. Though the smartwatch can still connect to a smartphone and transfer data, the malfunction renders it unusable. It seems that there may be a communication issue between the display and the motherboard. I provided my email for any correspondence - [redacted]

I'm experiencing difficulty accessing my account. I originally logged in through Facebook, but that method is no longer functioning. Upon attempting to sign in with my email and Facebook password, I received an "invalid password" message. After resetting my password to align with my Facebook account, a code was sent to my email to confirm the change. Despite successfully changing my password, I am repeatedly prompted to enter a code upon login, only to be redirected back to the initial login screen after entering it. Any assistance would be greatly appreciated.

I have come across items advertised online that turned out fake upon receiving them. The total amount for my purchase has not been refunded, even though my online transaction went through. I have provided screenshots of the completed transaction, but the amount is still pending. The seller has not collected their items from where I received my order. I have sent evidence of the discrepancy between the seller's advertised items and what was actually received. Despite my attempts, the seller is unresponsive. I kindly request assistance in resolving this issue.

My consolidated package was mistakenly delivered to the wrong address by AliExpress. It was not collected, resulting in it being returned to the sender as per the courier company's details. The shipping status has not been updated, showing for more than 90 days that it awaits collection at the post office. However, the package is not at the post office, leaving me unable to complete the retrieval process. Combined Order: [redacted][redacted] Combined Order Tracking Number: CK[redacted]88NL

Subject: Account Security Issue and Bonus Redemption Problems Hello AliExpress Support Team, I am reaching out to address an ongoing issue with my account. I have repeatedly encountered the message "Your request cannot be processed at the moment in order to protect the security of your account" while engaging with the platform. This has prevented me from claiming the new user bonus and receiving the game tokens I earned. I urgently seek your help in resolving this matter promptly. Accessing the benefits provided by AliExpress is essential to me, and I believe this problem hinders my ability to do so. Despite trying on different devices and networks, the issue persists. I have followed AliExpress's security protocols diligently, including enabling two-factor authentication and regularly monitoring my account for any irregularities. Yet, the error message persists. I kindly ask for a thorough investigation and resolution. Crediting the new user bonus and ensuring my earned game tokens are correctly reflected in my account would be highly appreciated. Please contact me via email or phone at your earliest convenience to delve into this matter further. Thank you for addressing this concern, and I am eager for a swift resolution. Best regards, Orkun O. tr[redacted]jfkf [redacted] +90 [redacted]

Hello, My package contains approximately 5-7 items. DHL marked it as delivered, but it turns out the driver did not bring it to save time. She took it to the branch office, and then I inquired 10 times over a month on how to get my package. They told me I need to file a research request and then I would get a response. 1 month later (20.05.23) I am told AliExpress needs to take care of it, and as they are the sender, AliExpress will get an answer on where my package is. I know my package is somewhere in my region, but no one is giving me any information or assistance. Please, I just want to pick up my package. It was not stolen or lost. It is simply in my region, and no one wants to take responsibility for it. Tracking No: [redacted][redacted] DHL Germany Region: [redacted] Weil am Rhein

On May 9th, three unauthorized transactions were charged to my account on your website. I did not authorize these payments, and I am requesting a refund for all three charges. One transaction for 27.62 Euros was made from 11-13 Boulevard de la Foire, L-[redacted] Luxembourg, and two transactions for 70.85 USD and [redacted].75 USD were made from [redacted] El Camino South, [redacted] San Mateo USA, all occurring between 5:53 p.m. and 5:55 p.m. on the same day. I do not have any further details beyond this information. These transactions were not authorized by me and therefore should be refunded promptly. Thank you.

Por favor, necesito ayuda con mi pedido número [redacted][redacted]. Solicité la devolución debido a que el artículo no coincide con la descripción y Aliexpress me ofreció varias opciones. Inicialmente seleccioné la devolución completa del producto pero luego decidí optar por la devolución parcial. El vendedor me aseguró que no habría problema, debía esperar a que concluyera la disputa y entonces me darían la opción de reembolso parcial. Sin embargo, la resolución recibida no es la acordada, ya que me han hecho un reembolso de 0. El vendedor prometió un reembolso parcial al finalizar la disputa, pero esto no se ha cumplido. En este caso, habría sido preferible haber devuelto el producto directamente. Por favor, les pido que revisen nuevamente esta situación. Gracias.

Hello! I am experiencing issues with my Treant III fishing reel (order number: [redacted][redacted]). The reel is not functioning properly, possibly due to damage during delivery (as noted in a previous review mentioning a squashed box). When I retrieve the fishing line, the reel squeaks and is hard to turn, except when the anti-reverse feature is turned off. It seems there might be a problem with the anti-reverse system or bearing. Since the reel is still under warranty, I am requesting a replacement. Thank you.

I hope someone can speak German. Order [redacted][redacted] I cancelled the order, but it still arrived. Now, I want to return it. There are 4 items. They are not being processed together. I received an email asking me to return it and a return label. I've sent back one item, but I need a second return label to send the remaining items.

Hello, I am a frequent buyer on the AliExpress app. My name is Zoroastro Cuevas, I am a Gold level member. I am experiencing issues with nearly half of my packages not being delivered to my address. When I request a refund, the amount deposited into my debit account is less than what I paid. The tracking information on the app shows that packages have passed customs and arrived in my city, but I have not received them. The contact numbers provided do not work, and there are discrepancies with the courier information. The AliExpress website is showing errors with delivery services and tracking numbers. I am based in Guadalajara, Jalisco, Mexico, and I am seeking assistance to understand why my packages are not reaching me.

Hello, I would like to return order number [redacted][redacted]. It is for a black S23 Ultra smartphone. None of the messages I sent to the seller were acknowledged. The seller's name is Shop[redacted]40 Store. I need a return label to print and attach to the package for returning the order and getting a refund. Please assist me in contacting the seller. I reached out to Aliexpress France customer service, but they provided me with the wrong phone number: [redacted]8. I incurred high communication costs due to waiting, and it was all in vain. Please help me resolve this issue. Thank you in advance for your assistance. Regards, [initials] Sent from my Galaxy device.