AliExpress Customer Service Issues

Hello, I am reaching out regarding a minor issue with the payment for my order number [redacted][redacted], which amounts to a total of €34.90. The Visa card used for this transaction (a single-use card) was intended for a payment of €56.30. Unfortunately, due to a bank error, the full amount was charged instead of the requested sum, resulting in an overpayment of €21.40. I am inquiring about the steps we can take to resolve this matter promptly. I look forward to your response via email at [redacted] Kind regards

Good morning, I have been trying to open a dispute for two months, but have been unsuccessful. I have an order marked as "address failed," which I don't understand because I have used the same address for all my orders. I have contacted the courier company, and they informed me that the package has been returned to the seller. I am requesting a full refund for the purchase that was not received. The tracking number is CNES[redacted]7. Thank you for your assistance, I look forward to hearing from you soon.

On January 30th, I placed an order that the seller recently informed me is out of stock. Despite requesting a refund multiple times, they have failed to comply. They falsely marked the item as shipped on AliExpress, although it hasn't been dispatched due to unavailability. No tracking number was provided either. Despite contacting them again, the only solution suggested was opening a dispute refund, but this isn't possible as the order erroneously indicates it has been shipped. I am feeling exasperated and simply want a refund.

Subject: Dispute Regarding Order #[redacted][redacted] Hello, I received non-functional items and am unable to use them. To resolve this, I believe we can explore better options than having to return the defective goods to China at a cost of €43, just to be reimbursed €30. I have performed tests, recorded videos, and still cannot charge my battery. It seems unreasonable to me that I should bear the burden of returning the faulty charger to China, incurring additional expenses. I hope we can find a more customer-friendly resolution to this issue.

I have been trying to contact specific Sellers on AliExpress multiple times through messages to obtain manufacturers' information such as names, addresses, emails, and phone numbers, or the Sellers' contact details, but I am either met with no response or unrelated answers, questions, or automated responses. Despite translating my messages into Chinese, I am still not receiving the required information. The Sellers who have been unresponsive to my requests are Rimu Toy Store, TaoToys, Anime Fantasy Store, Jokej Dream Store, Si Ting, and Everything Store. This information is crucial for my online selling purposes. I have attempted various communication methods on AliExpress without success. I am seeking advice on how to prompt these sellers to provide the necessary information.

Hello! I hope you are well. I canceled an order shortly after placing it because I noticed the shipping address was incorrect. I received a refund, but the money was still deducted from my account, and I have not received the proper refund yet. I see the refund listed under "bonus" as virtual funds for AliExpress, but I would like the money to be refunded to my account instead of as a bonus or virtual credits. Thank you for your assistance.

I recently bought some shoes that ended up being damaged after wearing them just once. I requested a refund from AliExpress, but only got half of the total amount back, which was €15 out of €31. Now, I'm having issues with Klarna because the payment is still pending. I want my full refund back and I refuse to pay for damaged shoes. While I could return the shoes, I had a bad experience in the past where I had to pay €23 for return shipping, was told I would be refunded, but then the seller claimed they never received the return, and I was out €50. I don't want to go through that again. Plus, the seller can't do anything with the shoes as the seam is completely torn. You closed this case for me, but I strongly disagree with having to pay for half of the damaged shoes. This is not customer-friendly.

Order #[redacted][redacted] placed on January 7, [redacted], has caused me significant frustration. After a week, I noticed on the Ali Express app that the order had not been shipped and no tracking information was available. Upon reaching out to the seller, they initially claimed that the carrier used did not provide online tracking. Subsequent messages seeking updates and tracking information received delayed responses citing logistical issues and the Spring Festival holiday causing delays. Eventually, on February 4th, [redacted], I oddly received an email at 3:59 am stating the order was complete, contradicting the lack of tracking details on the app. This experience, combined with reviews showing a trend of non-delivery after payment, leaves me feeling cheated and unable to dispute the completed order on the app.

I am writing about my issue with your seller Shop[redacted] Store regarding order [redacted][redacted] (SDXC card costing 5.68 €) from 12/10/[redacted]. The SDXC card I received was faulty, and after filing a complaint requesting a refund, the seller agreed on the condition of returning the SDXC card. To send it back, I had to cover the postage costs (8.40 €) which exceeded the item's value. I believed these costs would be refunded. Unfortunately, despite my multiple requests shown in messages exchanged since February 3rd with Shop[redacted] Store, the response has been negative. I believe I am entitled to a refund of the postage costs since it was Shop[redacted] Store who sold me a faulty product and imposed the condition for a refund upon the return of the defective item. Therefore, I ask AliExpress to intervene and urge Shop[redacted] Store to refund the 8.40 € postage fees I paid to return the faulty merchandise they sold me.

Sehr geehrte Damen und Herren, seit meiner ersten Bestellung bei Alibaba habe ich bereits viele Einkäufe getätigt und die Lieferungen fast immer pünktlich erhalten. Am 22.12.[redacted] habe ich einen Katzen-Transport-Rucksack bestellt, der jedoch bisher noch nicht angekommen ist. Obwohl der Empfang angeblich bestätigt wurde, ist die Ware nicht eingetroffen. Die Bestellnummer lautet: 8[redacted] 9[redacted]. Ich habe den Verkäufer kontaktiert, der jedoch zögerlich reagiert und das Problem nicht lösen möchte. Ich frage mich, warum der Empfang bestätigt wurde, obwohl die Lieferung fehlt und wer dies bestätigt hat. Sollte ich in Zukunft weniger bestellen, um den Überblick zu behalten? Gibt es eine Möglichkeit, den Artikel noch zu erhalten? Obwohl bisher alles zuverlässig geliefert wurde, bin ich enttäuscht über dieses Problem und hoffe auf Ihre Unterstützung, um diesen Verlust nicht hinnehmen zu müssen. Mit freundlichen Grüßen, M. Miethke

Dear Sir or Madam, I have made numerous purchases through your platform starting with my initial order from Alibaba, and I have typically received my shipments promptly. However, my cat transport backpack purchased on December 22, [redacted], has not yet arrived. Despite the confirmation of receipt, the item is still missing. The order number is: 8[redacted] 9[redacted]. I have reached out to the seller, but they have been unresponsive and seem unwilling to address the issue. I am puzzled by why the receipt was confirmed without the actual delivery taking place and who confirmed it. Should I consider reducing my future purchases through your platform to avoid such discrepancies? Is there still a chance for me to receive the item? While my previous experiences have been positive, this current situation is disappointing, especially considering the value of the item. I hope for your assistance in resolving this matter and preventing any further losses. Sincerely, M. Miethke

Dear all, I've been patiently waiting for my order of a USB 2TB, which was supposed to be delivered in 60 days with free shipping from China to Pakistan. However, it has been over 90 days now. Even after reassurance of reissuing the order with fast logistics within 7 days, there has been no update. The shop owner has been unresponsive as well. My previous order was not delivered either, and it's becoming frustrating. I need to know when I will receive my order or get a refund. Here are some relevant details: - Shop Store Number/ID: Shop[redacted] Store - Previous Order ID: [redacted][redacted] - Cainiao Super Economy Global ID: S[redacted][redacted] I urge AliExpress to take action promptly. Thank you.

Hello, I have reached out to you multiple times regarding an issue involving my 10-year-old daughter mistakenly using my card to make purchases on your platform. Despite following your advice to return the items once received and not accepting them, we have not heard back from you. We have returned all the items, but unfortunately, have not received any communication or refund from your end. We also attempted to seek assistance from our bank, but without specific details on the transactions, they were unable to provide support. I am contacting you once more in the hopes of resolving this matter. Regards, Br A. & S. Babovic

On October 6th, [redacted], I purchased a radio for my Skoda Superb 3T, manufactured in [redacted], from Nevegetor Flourishing Store (Order No. [redacted][redacted]). Upon installation, I discovered several defects and promptly informed the store. However, they delayed addressing the issue until after the 15-day return window had passed. Since then, communication has been sporadic, with requests for me to send videos, which I have done multiple times. I am hopeful for your assistance. Best regards, Michael Weber

Good day, Order number: [redacted][redacted]. I have been trying to get assistance regarding my missing package for over two weeks by sending messages and emails to AliExpress and the seller. Unfortunately, I have not received the necessary support. Despite visiting three different post offices, my package was not located. Even the transport company, Chronopost (DPD), confirmed via email that they did not receive my package. I am left with no choice but to involve my lawyer. I will provide all communication to him to address this issue. I am very frustrated with the lack of assistance. Regards, Samir M.

Hello, I recently ordered a pair of shoes from SHANPA Store with the help of my friend. The order was tracked to have been delivered on January 15th, [redacted] in Vietnam, yet I haven't actually received the item. Despite contacting the seller and the delivery person, no solution has been reached. SHANPA Store is refusing a refund, so I am seeking assistance from Aliexpress to resolve this issue and obtain a refund. Thank you for your help.

Hello, I recently received assistance from a friend in purchasing a pair of shoes from SHANPA Store. The codes I was provided with are AE[redacted]6VN and [redacted][redacted]. Despite the tracking information indicating that the order was delivered in Vietnam on January 15, [redacted], I have not received the item. Given that both the seller and the delivery person claim the item has been delivered, and my attempts to track the order have been unsuccessful, I am unsure of the next steps. We have sought a refund from SHANPA Store, but they have declined thus far. I am reaching out to Aliexpress to help resolve this issue and facilitate a refund for the undelivered item.

Hallo Kundenservice, am 28. Dezember [redacted] habe ich bei einem Händler das Produkt "3,5 Zoll IPS LCD Monitor Display AIDA64 USB Dynamische Anzeige Sub-Screen-TYPE-C [redacted]*[redacted] Unterstützung Vertikale Bildschirm für Raspberry Pi" gekauft. Das Produkt wurde geliefert, jedoch war die Installation herausfordernder als erwartet. Ich habe mich an den Verkäufer gewandt, aber die Kommunikation und Hilfe zogen sich verzögert hin. Nach zwei bis drei Tagen habe ich mich entschieden, das Produkt zurückzuschicken, worauf der Verkäufer zugestimmt hat. Am 7. Januar [redacted] habe ich das Paket mit der Sendungsnummer [redacted]38 an die Absenderadresse DE Kunden-CBPDDS, Am Grünen Weg 5 in [redacted] Kelsterbach, Deutschland, zurückgeschickt. Nun behauptet der Verkäufer, dass es nicht sein Fehler sei, da ich das Paket an die falsche Adresse geschickt habe. Der Versand erfolgte mit Deutsche DHL.

I am seeking assistance regarding my order from BATTOL Store. My order number is: [redacted][redacted]. I purchased batteries from them, however, they were the wrong ones. After contacting the seller, I returned the batteries at my own expense using a secure shipping method. According to the tracking, the package was promptly delivered. Despite providing all requested evidence, the seller claims they did not receive the batteries. I have been requesting a refund since December, but the seller keeps asking for patience without addressing my request. They persistently refuse to return my money. I kindly request support in resolving this matter and getting my refund. Thank you in advance. A. Kauffhold.

Good morning, I received the order on time, but I am having many issues with the disk as it keeps disappearing and disconnecting from the computer I connect it to. I have tried it on 3 different computers, all running Windows 10 Pro, and I can't seem to get it to stabilize. Initially, I thought it was because it was in Fat format, hindering its performance. I defragmented it to NTFS completely, which took over a month, progressing at a speed of 2.4% per day. Now, even in NTFS format, it keeps getting lost and disconnecting constantly. I believe it must be defective because the unit seems to be faulty. Looking forward to your response, Roman de Sola