AliExpress Customer Service Issues

My partner got me brown boots for Christmas as a surprise since he knew I liked them on the AliExpress app. The order number is [redacted][redacted]. He's worried because he paid for them but hasn't received a confirmation email or tracking number. I've tried using the order number to find more details, but it's not clear. Could you confirm the order and provide the tracking number and estimated delivery? Thank you, Gail My partner's details: Shane O'Neill Ballyelland Davidstown Enniscorthy Co. Wexford

Dear Esteemed Members, I hope this message finds you well. My name is How from Singapore, and I find myself in a challenging situation that I'm unable to address directly through local channels in China. Despite reaching out to various individuals within Alibaba and Aliexpress, I have not received any responses to my genuine concerns. I experienced an issue with a smart doorbell purchased from the 'Tmezon Official Store' on Aliexpress (Order No: [redacted][redacted]) and initiated a return request due to its faulty display. Regrettably, the seller did not cooperate, prompting me to escalate the matter to Aliexpress. I followed their instructions, submitting the required video evidence as part of the dispute process. However, I was not given the option to return the product for a full refund as I had intended. This experience has been distressing for me, particularly considering the financial implications and the impact on my well-being, as I am battling with existing health conditions. I kindly urge for your intervention to facilitate a resolution with Aliexpress and TMEZON to enable the return of the item and a full refund. I sincerely seek your assistance and understanding in this matter. Thank you and warm regards.

I encountered an issue with a gear knob I ordered for my Renault car from TALHA INCELER in ILBADE MAH, Turkey. The product number is [redacted]11R. The gear knob did not fit my Renault Kadjar due to the base being too small, unlike how it appeared in the picture. I have initiated a refund dispute. However, I was disturbed when the seller, in response, sent me a harassing message on WhatsApp mentioning that Ali Express ruled in their favor. They suggested selling the part I received to purchase the correct one. This entire situation reflects poorly on Ali Express. I hope someone can look into this matter as I am open to exchanging it for the right gear knob.

I am dissatisfied with my experience on Aliexpress. I have placed multiple orders and either some items did not reach me causing a loss of money, or the items received were in poor condition. My attempts to open disputes and get refunds were unsuccessful due to judgments that do not favor buyers. I intend to cancel all current orders in progress to avoid additional fees upon arrival and the risk of receiving damaged items. The return process with a shipping cost of $15 for each item seems unreasonable as the value does not justify it. Therefore, I would like to cancel all pending orders.

Hello, my name is Vanessa M. On Sunday the 12th, my phone was stolen, resulting in the loss of important emails containing my order numbers. I am reaching out to inquire about the status of my order and its anticipated delivery date. The order, placed on October 27th, consists of two pairs of magnet earrings: 1. Oly2u Punk Men's Strong Magnet Magnetic Round Ear Studs Non-Piercing Earrings Fake Earrings for Boyfriend Jewelry Accessories. 2. 2pcs Punk Men's Strong Magnet Magnetic Ear Stud Set Non-Piercing Earrings Fake Cross Earrings Gift for Boyfriend Lover Jewelry. I would appreciate any information you can provide regarding my order. Thank you.

Order Number: [redacted][redacted] Order Date: 24-10-[redacted] - 00:24 Hello, I am trying to reach out to the seller regarding an article that was supposed to be delivered to my address, but I have not received it. I informed the seller that I no longer want the order, and they advised me to wait a few days. However, I have not received any further updates or refund despite my requests. I would appreciate it if I could get a refund promptly. Thank you.

Hello, I am Ujunwa Peace from Nigeria. I purchased a product on September 26, [redacted], with Order ID [redacted][redacted]. Unfortunately, I am facing issues tracking my package due to an invalid DHL tracking number ([redacted]) and no updated information. I have reached out to the seller multiple times without any response and attempted to open a dispute with no success. I kindly ask for a valid tracking number to monitor my package's progress or a refund. Thank you for your assistance. Best regards.

Hello, I need help resolving an issue with a purchase I made on AliExpress. I bought a Samsung Galaxy S20 FE 5G from the seller 24H Online-The Reliable Genuine Mobile Phone Store for €[redacted],83. The product was delayed at customs in the Netherlands. Despite assurances from the seller that I would receive a refund if the product wasn't delivered, a delivery mistake by post.nl resulted in my package being returned to the sender. I tried to contact the seller through AliExpress chat but they refused to refund the money. I am unsure how to open a dispute on AliExpress after the deadline has passed. Any guidance or assistance would be appreciated. Thank you. Regards, M.

For nearly a week, I've been explaining my issue via chat, but you are unable to resolve it. The products that were supposed to arrive have disappeared from my account, making tracking impossible. It is truly disgraceful. For such a trivial matter, you seem incapable of fixing it, and if further damages occur, you will be completely absent. Please show me the products that are on their way, not the ones I've already bought. Email: [redacted] From, F.S. --Naples--

I recently spoke with someone here to address the issue where money was deducted from my card, but was told the payment didn't go through. When I contacted online customer service, they requested an additional dollar to continue helping me. I am frustrated with this situation and demand my money back in my account. I am tired of the back and forth, and I find this automated service frustrating.

I purchased a Juicy Couture tracksuit but need to exchange it for a larger size. After contacting the seller for a return address, they only provided a website link that was not functional. The seller identified themselves as a wholesale company and requested a shipping fee. Due to the suspicious response, I opted for a full refund. The seller replied with another suspicious website link, which my search engine flagged as potential spam.

I purchased two jackets from the seller, Batmo Qualitätsläden. The first package arrived with one jacket, but the second one was missing, even though the tracking information indicated it was delivered. I contacted the seller regarding the missing jacket, who explained they didn't have the size I ordered and suggested I choose a different one. After the seller failed to send the replacement jacket, I paid for both jackets and customs duties (35€) and reached out to them again. The seller asked me to place a new order for the missing jacket, but I requested either the jacket or a refund instead. Since then, there have been no responses from the seller, and it has been over a month since this issue started.

I have not received my full order! I purchased three shirts, but only two were delivered. I am frustrated by the suggestion to contact the delivery company as the issue appears to be a misdelivery by your company. This is not a simple matter of checking with neighbors or reaching out to the delivery service. It seems like a mistake on your end, and I am disappointed by the incomplete delivery.

Hallo. Entschuldigen Sie bitte, ich kann nur Deutsch schreiben. Ich habe eine Stirnlampe mit der Order Nummer [redacted][redacted] gekauft, jedoch funktioniert sie nicht richtig. Die Frist für eine Reklamation ist vorbei. Wie kann ich bitte eine Garantie oder Rückerstattung erhalten? Ich habe bereits eine E-Mail an den Verkäufer gesendet, aber dieser weiß, dass ich keinen Disput mehr öffnen kann. Deshalb wende ich mich direkt an Sie. Ich benötige dringend Hilfe, entweder eine Rückerstattung oder eine funktionierende Stirnlampe.

I ordered two dresses for my customers, but the items arrived in the wrong size. I contacted the seller, and they promised to resend the correct sizes. However, I have been waiting for the reshipment, but it hasn't arrived. Despite asking for a tracking number, I never received one. After reaching out to the seller (Bazinga) again, they mentioned processing a refund, but it has not been issued yet. Unfortunately, the seller is no longer responding to my messages. I had to refund my customers out of my own pocket, so I am eagerly awaiting my refund. Please provide guidance on what steps to take next.

I purchased a smartwatch from AliExpress, and the tracking was going smoothly until it reached Kenya on December 8th. An agent contacted me on Friday, December 10th, promising delivery the next day, but I didn't receive the package. Since then, they haven't been answering my calls or messages. I'm struggling to find a Kenyan contact regarding my package. I suspect something might have gone awry with the delivery, and I'm unsure how to locate my package. My order number is [redacted][redacted].

I recently purchased an SSD hard drive from an AliExpress seller. Unfortunately, upon arrival, the drive failed hardware checks. I returned it for a refund, despite the significant cost of postage compared to the item's price. I am unable to leave a review, possibly due to not confirming receipt before requesting a refund. Despite providing the tracking number and evidence of return on the dispute page, I continue to receive emails from AliExpress regarding the return. I hope that AliExpress rectifies these issues to ensure other buyers are aware of this seller's deceitful practices regarding delivery location and time. It is frustrating to have incurred unnecessary expenses due to misinformation.

My package with tracking number UB[redacted]74LV has not reached Georgia but was returned to Hong Kong from Latvia. The information on AliExpress's map is incorrect, as it still shows that the package is in Latvia when it has not crossed the Georgian border. Please update the map to reflect the correct location accurately. Thank you.

Yesterday, I ordered a Pink Colored 13x4 Lace Front Wig Body Wave Human Hair [redacted] Blonde Wavy Full HD Transparent Frontal 30-inch Preplucked Wig from the Airuiao High-Quality Hair Wig Store on AliExpress for $[redacted].87. I only intended to order one wig, but my credit card is showing a charge for two wigs amounting to $[redacted].74. The website confirms only one wig will be delivered.

My delivery was unsuccessful and I have raised a dispute. AliExpress partially accepted my claim after some time, but only refunded a small portion of the amount I paid. The delivery failure was not due to my actions, and the lack of communication from the local delivery service added to the frustration. Despite being present at the correct address and contacting the delivery service multiple times, the parcel was returned to the seller without my consent. I was left uninformed throughout this process. I value the refunded money, as I did not intend for the parcel to be sent back.