Air France Customer Service Issues

Dear Air France Customer Service, I am unable to reach the customer service phone number in Hungary, so I am reaching out to you for assistance regarding my issue. My booking reference is UJSU2K for passengers Dulin Dr. and Szekeres Dr. While in Sri Lanka, Dulin Dr. was in an accident and had surgery. The surgeon has cleared him to fly, but his mobility is limited, so we need help with the transfer in Paris. I was unable to select seats with extra legroom for the Colombo-Paris flight. Please advise on the cost to upgrade to a higher category or how to secure more legroom. Thank you for your help. Best regards, Dr. Szekeres Krisztina Dr. Dulin Zsolt

I made a flight booking for my 84-year-old mother from Glasgow to Victoria BC, Canada. The flight booking Reference is OV7Q8S. It was mistakenly made in her maiden name {Lowe}, instead of her current name {Ethel Thomson Foy}. I was informed the name couldn't be changed, and a voucher EMD [redacted][redacted] would be provided to cover a new booking. Regrettably, the voucher was issued with the same incorrect name {Lowe}, worsening the situation. I was instructed to seek a refund via [redacted], but there has been no response or refund yet. I've already rebooked the flight correctly, but the refund is still pending. This issue originated from security questions asked to my mother during another interaction prior to booking. I urge for a refund to be processed back to the card used for the purchase, as my mother, a pensioner, cannot afford to lose this significant amount of money. Despite contacting customer services multiple times, no progress has been made. Kindly resolve this promptly and refund the full amount to my mother.

Dear Sir or Madam, Unfortunately, the flight from MIAMI to PARIS with reference number [redacted] has been canceled and rescheduled. As a result, our connecting flight in Paris to Frankfurt is now before our arrival in Paris. Regrettably, the travel agency Seat24 has been unable or unwilling to assist us. The call center keeps instructing us to contact the travel agency. Despite numerous calls to SEAT24, we have been unsuccessful. Could you please reschedule the flight from Miami on April 23, [redacted], so that we arrive in Frankfurt on April 24, [redacted]? We are open to flying with AF, KLM, Delta, or any other airline. We each have 2 suitcases weighing 23KG. Business class is also a possibility, if available. The departure should be in the afternoon from MIA or FLL. At this point, we see no other solution but to reach out via email. We kindly request your assistance! Thank you very much! Best regards, Tino Rüttgerodt

Subject: Re: Cancellation of Time-Limited Booking (OOMS6G) Dear American Airlines Customer Service, I have been a loyal Flying Blue member with membership number [redacted] for several years now. On Friday, March 18, [redacted], I contacted the Flying Blue team to use miles from my son's Flying Blue account, number [redacted]. I spoke with Joy, who was polite and helped me with a reservation. Joy provided me with booking code OOMS6G for a flight from Miami to Madrid on March 23, [redacted], priced at [redacted] points and [redacted] USD, with a 24-hour time limit. However, upon calling back within the 24-hour period to finalize the booking, I was told by another customer service representative that the booking had been cancelled due to reasons she couldn't explain, suggesting it may have been a system error. Despite my request to speak with a supervisor, I was informed that they were unavailable and that the cancellation couldn't be reversed. The alternative offer I received required triple the points of my original booking. In light of this, I had to make an online booking with code RCPO2H for [redacted] points to fulfill my business commitments. This experience was disheartening, and I hope for a resolution from your end soon. Awaiting your prompt response.

I had a guest stay at my Guest House in The Gambia who experienced an incident at Banjul Airport. They tried to upgrade to Business class but were asked to pay an additional [redacted] GMD in cash, which the staff took and placed in a personal purse. The guest reported this corruption, leading to a free upgrade to Business class. This highlights the need for Air France to address such behavior and prevent it in the future. One suggestion is to verify passengers' entitlement to their seating and charge them correctly if necessary. This would deter future attempts at corruption. The main issue here is the dishonest staff at the Check-In counter and their cover-up actions. Please respond to this email to confirm receipt, and I can provide more information if needed.

Hablo español. Perdimos nuestro vuelo (LSDBHT) a Nueva York porque nos asignaron Scala, y nadie nos informó sobre la compatibilidad de las vacunas de España con los Estados Unidos. Descubrimos en el aeropuerto que necesitábamos el ESTA. Perdimos dinero al tener que tomar otro vuelo y reservar un nuevo hotel debido a la falta de información. Buscamos una solución debido a la inactividad de su oficina en el aeropuerto. Nos sentimos desamparados y sin ayuda. Pasé por Covid y tengo una vacunación completa según los estándares europeos, pero no válida para los EE.UU. Mi pareja tiene todas las vacunas, incluyendo refuerzos. Teníamos todos los documentos en regla, incluso una prueba de antígenos realizada el mismo día, pero cancelaron nuestro vuelo porque mi certificado de vacunación no fue aceptado. Esperamos una solución.

Hello, my spouse and I are retirees looking to reserve a one-way flight from Malta to Ireland. We have a small dog weighing 3.2kg that we would like to bring in the cabin with us. We are considering traveling on Air Malta and then need a connecting flight to Ireland since Air Malta does not offer direct flights. We are aiming to make the booking for early June. Any suggestions on the best route and airline for this journey would be greatly appreciated. It is important to us that our dog travels in the cabin with us. Thank you. Best regards, M. Galea.

Hello, I need assistance with a booking issue on Booking.com with the reference TSWQIO. I am requesting a prompt resolution as Air France charged me [redacted] euros instead of [redacted] euros for a premium economy seat upgrade that was never provided to my daughter. Please refund the excess amount of [redacted] euros back to my Mastercard as soon as possible. The journey with Air France was already challenging, and this overcharge has added to the frustration. I did not receive a receipt for this transaction and only noticed the error in an email afterward. The mistake occurred at Charles de Gaulle airport after a long delay due to a missed connection flight. I will also send boarding pass pictures in a separate email for your reference. Your prompt attention to this matter is greatly appreciated. Thank you for your immediate response. - Sonja Heiss

Subject: Follow-up on Air France Refund Requests Dear Air France Team, I am writing to follow up on the refund requests for two flights for which I have not yet received a refund. The refund requests in question are as follows: - Refund request ID [redacted]0A1924E4 for R10,[redacted].32 - Refund request ID 79E-2082A73A7EDA for R4,[redacted].95 I have been actively seeking updates via Twitter since February 18th, and it has now been 7 1/2 weeks since then. I would appreciate it if you could urgently provide information on when I can expect to receive the refund amounts. Thank you for your attention to this matter. Best regards, Codi de Faria

Dear Sir or Madam, I am writing on behalf of Nelson Zavale regarding a round trip ticket booked for his family members traveling from Maputo, Mozambique, to San Francisco and back. The reference number for the booking is 34BANT, and the ticket number is [redacted] [redacted] [redacted] [redacted] 1. The family has safely arrived in San Francisco on January 11, [redacted]. However, due to an emergency, they need to reschedule their return journey to Mozambique to either April 25 or preferably April 26. Nelson is requesting assistance in changing the return flight and would like more information on the conditions involved. Kind regards, Nelson

I am having trouble reaching Costa Rica for my return flight to London on May 8th. I purchased a 'no fee change ticket' but have received conflicting information from Air France staff regarding getting a voucher or changing my flight. Despite my efforts, I have not been able to change my dates or receive a clear response. I feel frustrated by the lack of assistance after paying extra for a flexible ticket. I simply want to exchange my ticket for a date in October from the US without seeking any refunds. My reference numbers are MS003 for changing the ticket and booking references QGW4P6 or LQRQIU. I have been dealing with unhelpful staff for 2 weeks and would like clarity on Air France's policies and customer service standards. I hope to resolve this issue promptly. Thank you.

I recently purchased a return flight ticket from Dublin to Los Angeles for my wife, Mrs. A.A. While booking, I mistakenly chose the same return date as the departure date. Despite emailing Air France immediately after receiving the confirmation, I didn't receive a cancellation confirmation. I also submitted a cancellation request via their website within two hours of booking and followed up the next day, but still no response. I urgently need a refund (Booking Code: O3JDF4, Ticket No.: [redacted][redacted]) to rebook the correct ticket dates.

Dear Sir/Madam, I am Alfredo G. L., a Cuban citizen planning a trip with Air France from Seoul to Havana with a layover in Paris. Cuban authorities have temporarily suspended the requirement for a passport extension for us citizens. I am reaching out to inquire if Air France is informed about this change to prevent any issues during boarding. I would appreciate details on Air France's current policy regarding this. If additional documentation is needed, please advise so I can prepare in advance. I have my Cuban ID and passport to confirm my residency in Cuba. Thank you, Alfredo

My mother traveled from Hungary to Morocco on 21/03/[redacted], and Air France misplaced one of her suitcases. At the airport, they filed a report and advised us to be patient. Unfortunately, we did not receive a functioning contact number or email address. We tried calling them every other day to inquire about the case, and only after 21 days, they mentioned we could file a claim for a refund on their website if the luggage was not located. We submitted the claim on 12/04/[redacted] but have not received any updates or responses. When we called the provided number, they directed us to check online, where there is still no information. We are eager to have her luggage returned, but it is frustrating that the refund process cannot be completed online.

On the evening of April 12, [redacted], I purchased a ticket for my girlfriend from Venice to Punta Cana, Dominican Republic with booking reference W3VK4K. Later, she suspected she had COVID, prompting me to cancel the ticket within 24 hours. I contacted Air France early on April 13 and was assured by a new staff member that the cancellation would go through without issue after consulting a supervisor. Despite my request for an email confirmation, I was informed it was not Air France's policy to provide one. The next day, learning my girlfriend was clear of COVID, I rebooked the same flight (3BCJOP) assuming the initial ticket was canceled. Surprisingly, Air France failed to flag the duplicate booking. The agent who handled the cancellation seemed reluctant and unhelpful. I am now seeking a full refund for booking W3VK4K and seat purchases. Regards, Waldemar Fernandez [redacted] Cell: [redacted]

Dear Sir, I have a flight booked from Lima, Peru to Cairo, Egypt with the code K9VFLT on April 25th, [redacted]. The itinerary is as follows: - Lima to Amsterdam departing at 19:55 and arriving at 15:10 - Amsterdam to Paris departing at 16:30 and arriving at 17:45 - Paris to Cairo departing at 18:50 and arriving at 23:05 I have some questions: 1. Is the one hour and 20 minutes layover in Amsterdam enough time to pass through immigration and security, considering the possibility of long lines? 2. Is the one hour and 5 minutes layover in Paris enough time to pass through immigration and security, especially if the previous flight from Amsterdam is delayed? 3. Would it be safer to take an alternative route a day earlier on April 24th to avoid any potential issues? 4. Do I need to go through immigration in both Amsterdam and Paris, considering I hold a Peruvian passport? Your advice on these matters would be greatly appreciated to ensure I don't miss my connection to Cairo. Thank you in advance.

I recently discovered that my flight got canceled and rebooked without any prior notification. I found out about the change when I tried to enter my travel details. I had initially chosen and paid for my seats back in February. Even though I bought a ticket that included seat selection, I was not informed of the change, resulting in limited seat options now. Originally, my husband and I had selected a side row for seating. However, the only similar seats available now are labeled "preferred seats" and come with an additional cost. I believe I should be entitled to seats alike to my original selection without the extra fee. I kindly request Air France to waive the additional charges and secure a pair of side row seats for us.

Dear Sir or Madam, I bought round-trip tickets from Zagreb to Los Angeles on August 26, [redacted], with a booking reference of [redacted]. The flight was scheduled for October 21, [redacted], returning on October 30. Due to the COVID-19 restrictions, I couldn't travel because of the US entry restrictions. I contacted the agency, Opodo, to cancel the flight and requested a refund or voucher. They informed me on October 18, [redacted], that a voucher request was initiated to be used within a year. Despite sending several reminders, I haven't received any other responses from them. Today, I called and was told by Opodo that AirFrance doesn't allow refunds, advising me to contact you. Please guide me on how to get a refund or a voucher. I am puzzled as to how to utilize my original ticket when entry restrictions were in place, and why there wasn't an option for rebooking or a voucher as promised by Opodo. Thank you for your prompt assistance. Best regards, Katarina Kecko

During our trip to Lyon from Austin, our luggage was misplaced for three days. We submitted a claim for a refund of the essential items with all receipts on 12/9. Despite multiple follow-ups, we provided banking details in February and resent the receipts in a smaller file size due to restrictions. However, after several calls, there has been no progress. We were assured by a representative that all documentation is in order, but they are unable to proceed without supervisor approval. Despite being promised a transfer to a supervisor in our last contact two weeks ago, the call was abruptly disconnected after a long wait. Our claim status has been "In Progress" for [redacted] days with no communication regarding missing information or denial. We are seeking reimbursement for the necessary expenses incurred during the luggage delay. Assistance with this matter would be greatly appreciated.

Hello! I appreciate your assistance. I made reservations for three tickets from LAX to CDG on May 18th, [redacted], for myself, my daughter, and my husband, under the names Nancy, Jesse, and Daniella Nutt. The confirmation codes for the tickets are HGPEQG, HGVS4W, and HCFDKF. I specifically selected and paid for seats 18 E, 18 H, & 18 G in the bulkhead section due to my husband's height and my daughter's needs. Unfortunately, our seating arrangements have been changed, and we are no longer seated together or in the bulkhead area. I kindly request to be seated back together in the bulkhead seats. I am looking forward to your prompt assistance.