Air France Customer Service Issues

I have a reservation with confirmation code QLGI7R for flight AF1071 on June 1st departing Helsinki -Vantaa at 17:45 to Paris, and flight AF1070 on June 9th departing Paris CDG airport at 12:50 to Helsinki for 2 passengers, Riitta Hallikainen and Tuija Laaksonen. I mistakenly entered September instead of Tuija Laaksonen's correct birth month, which is October 23, [redacted]. I am wondering if this error could impact her check-in at the airport. The name and other details are correct. Thank you for your assistance.

I encountered two issues during my recent flight. Firstly, I have been trying to reach Air France for a bereavement fare with no success. Despite multiple attempts and holding on the phone for over an hour, no one responded to my inquiries. I am still in need of assistance in applying for the bereavement fare. Can you please provide guidance on the necessary steps for this process? Secondly, I faced an incident where Air France claimed my small carry-on was oversized and charged me 85 euros for an extra checked bag. As per the airline's policy, I am allowed one carry-on, one handbag, and one checked bag. I believe I should not have been charged for this and am requesting an 85 euro refund. Could you assist me in resolving these matters promptly? Thank you.

Subject: Flight Cancellation - Seeking Compensation and Refund Hello, I am Haeryun K., and I am reaching out regarding the cancellation of my flight from Florence to Barcelona, with reference number QLZEVV and ticket number [redacted][redacted]. I booked this flight through Canada Air France. I was informed today via email about the cancellation of my flight scheduled for tomorrow. I have contacted Air France in France, and they advised me to claim compensation and a refund through Canada Air France. Unfortunately, I am currently in Italy and struggling to find the contact number for Canada Air France from here. Therefore, I kindly request the compensation and refund to be processed back to the credit card used for the ticket purchase at your earliest convenience. As I am unable to receive calls on my European number due to a SIM card change, please communicate with me via email at [redacted] regarding the necessary steps for the compensation and refund. Thank you for your attention to this matter. Best regards, Haeryun K.

When planning our trip from LAX to Tahiti, we researched that the local government no longer requires Covid-19 testing for entry. Unfortunately, Air France continues to mandate testing, unlike other airlines. This conflicting information has caused frustration and confusion. It seems Air France's policy differs from the government's, leading to difficulty in understanding the requirements. Customer service interactions have been unhelpful and at times disrespectful. The representatives' inability to provide clear and consistent information has made this experience disappointing. Moving forward, it would be beneficial for Air France to align its policies with government regulations and enhance customer service training to avoid misunderstandings and improve the overall customer experience.

I made a booking through a third-party provider for an Air France flight. Due to restrictions related to the Omicron variant, the booking was canceled in December. The third-party provider issued a credit without providing a voucher number. Despite numerous attempts, I struggled to get a voucher number to use with Air France and encountered difficulties when trying to re-book a flight due to significant fare differences. After persistent efforts, I managed to re-book a flight only to find out later that the booking didn't exist when checking online. After speaking with Air France, a new reference number was provided, but I am still waiting for confirmation just days before my flight. The lack of clarity and confusion surrounding the whole process has left me feeling worried about losing the value of the credit, which must be used before August 12, but I only have availability to travel in the upcoming month.

I am arranging for my two dogs to travel from Niamey, Niger to Dar es Salaam, Tanzania. I will be flying Air France with a connection in Amsterdam on KLM. I was informed that a titer blood test will not be required as it is for transit only and not necessary for my final destination. The dogs will be traveling in large wooden crates provided by a reputable pet relocation company that I have used previously for a similar journey from Dar es Salaam to Niamey via Ethiopian Airways. Can you please verify that the titer test is unnecessary and confirm that the approved wooden crates will be accepted for the journey? Thank you.

Hello, I am currently at Birmingham Airport. When I arrived on June 1st, there was a long queue, and unfortunately, the staff members at the desk provided me with incorrect information and canceled my ticket on the spot, indicating a 'no show' status on the system. Despite being assured by a supervisor that my ticket was valid and could be used for travel, the confusion persisted. Subsequent interactions with different staff led to some progress in resolving the 'no show' status, but it still appeared in the system. Despite efforts with my agent and several visits to the airport, the issue remained unresolved. The staff I encountered on my recent visit recalled me but unhelpfully denied any knowledge. The overall experience has been frustrating, causing delays, financial loss, and inconvenience. I urgently require assistance as I am still at the airport, awaiting resolution, holding ticket code LCD4A9 (AF) for flight AF [redacted] on June 1st. Appreciate any prompt support. Thank you.

I am reaching out regarding my flight ticket from Ljubljana to Paris and back. Booking number: [redacted] Airline: Air France Outbound: Ljubljana to Paris (CDG) on 1.6. Return: Paris (CDG) to Ljubljana on 5.6. Foreign travel insurance certificate: [redacted] All-risk trip cancellation insurance: [redacted] I purchased the ticket online, but unfortunately, I fell ill several days before my departure on the 28th of May. Despite my efforts to cancel the ticket via email, I did not receive a confirmation. I contacted both eSky, where I purchased the ticket, and Air France, but did not receive any response regarding the cancellation status. Now, I am looking to seek a refund through my insurance due to the cancellation. However, as I never received a confirmation of cancellation, I am unsure how to proceed. I have attached the invoice for the purchased ticket. Thank you for your assistance. Best regards, Breda M.

AIR FRANCE KLM CUSTOMER SERVICE - Final reminder before closing your file: [C-[redacted]] I flew with Air France to Bonn from Banjul, Gambia on April 3rd. Unfortunately, my luggage did not arrive until April 8th, just a day before my departure on April 9th. Despite submitting all necessary documents for a refund on the essentials I had to purchase for my meeting at the UNFCCC UN Campus in Bonn, I have yet to receive the refund of [redacted] Euros. Air France repeatedly asked for my bank details every 4 days, causing confusion as they switched from English to French in their communications. Unlike my colleague from Senegal who was on the same Business Class flight and has already been refunded, I am still awaiting my refund. I have attached all my receipts for your reference. I appreciate your assistance in resolving this matter promptly. Gayle FN Baggage no. [redacted] WorldTracer: DUSAF57199 Booking reference: @EXPVB

Regarding baggage tag reference number [redacted], I'd like to report it as lost during a flight from Bangalore (BLR) to San Francisco (SFO) booked on AF [redacted]. Two passengers, A.K. Krishnan and B.V. Venkatram, checked in four bags, but only three were received in SFO. The missing suitcase, a Samsonite Red Hard case, was not among them, and a Delayed Luggage Delivery Note was submitted. We are still waiting for the bag to be located and returned in its entirety. It's crucial that: 1) We don't want an automatic settlement after 21 days; we want the bag found and returned undamaged. 2) We suspect the bag went missing either in Bangalore or during transit in Paris. Its contents hold immense sentimental value for us. 3) Efforts to reach SF in Bangalore have been unsuccessful; phone calls remain unanswered, and their agents at Globeground were unhelpful and impolite.

I have attempted to contact KLM/Airfrance multiple times regarding my claim, but I keep being redirected to different addresses. On March 25, [redacted], I was a passenger on flight AF995 from Johannesburg (O.R. Tambo) to Paris (Charles De Gaulle) sitting in Seat 34J with booking reference R605IJ. As an "assisted passenger" requiring a wheelchair, I was seated early and experienced a suitcase falling onto my face from the overhead compartment before takeoff. Although the flight attendants provided immediate assistance, I later discovered that the incident had damaged my glasses. Subsequently, I developed headaches and discomfort due to the misalignment caused by the broken side temples. My optician confirmed the damage to my glasses, necessitating the replacement of the entire frame. I kindly request Airfrance/KLM's assistance in covering the cost for new glasses. Sincerely, Maria T. Rogers.

Hello, I arrived in Vienna on Monday, June 6, and unfortunately, my baggage was missing. I filled out a missing claim report at the airport with all my details and my hotel information. I was informed that my bag was on its way but experienced delays due to the Whit Monday holiday. Despite reassurances, my bag did not arrive within 24 hours as promised. I faced challenges trying to contact the call center and received conflicting information from Air France. Upon returning to the US, my bag had finally arrived at my local airport. When I tried to retrieve it, Delta was unable to locate my bag, causing further frustration. I had to endure my entire trip without my belongings, including work essentials and personal items. I am seeking reimbursement for my purchases and would appreciate additional compensation for the inconvenience caused. This experience has made me hesitant about checking luggage in the future, especially for international trips. I hope to hear from you soon. Thank you, Kara L.

Hello, I have noticed there have been several changes in the timing of my flights. It has caused some inconvenience as it impacts my plans. I am concerned if there might be additional changes in the future. My booking reference is J2GDPN. My name is Yousseif Shokr. The first leg of my journey is from Helsinki to Paris and then from Paris to Cairo on the 19th of June. Each flight includes 1 checked bag of 23 kg, 1 carry-on bag weighing 12 kg, and a laptop bag. Since I will not take the initial flight from Helsinki to Paris as I'll already be in Paris, I am unsure whether I should check in online for the first flight. Additionally, I would like to inquire whether it is possible to check in all my luggage at the Paris Airport.

Reference Numbers: [redacted], LOSAF79688 Hello GetHuman, I appreciate the opportunity to share my challenges with Air France. I boarded a flight with them on June 15th to Lagos, Nigeria via Paris. Upon arrival in Lagos, I discovered that my two checked-in luggages were missing. I was required to fill out a baggage declaration form and provided with two Air France local phone numbers to contact, assuring me that my bags would be delivered within 24 to 72 hours. Unfortunately, I had only a pair of shorts and a t-shirt as clothing, with essential items, medication, and valuables in my missing luggage. Receiving an email on the 16th that my bags were on their way to Lagos via Amsterdam, I was unable to respond to the non-functional email address provided. I had to cover expenses for accommodations, clothing, and necessities. Despite receiving one of my luggages on the 19th, the main one remains missing. Attempts to contact the local phone numbers and locate a customer care email have been unsuccessful, leaving me frustrated and unable to proceed with my daily activities. Thank you for listening. Regards, Dennis

Hello, my mother and her friend are currently traveling from Belgrade to Chicago with layovers in Paris and Detroit. This morning, we encountered an issue with my mom's friend's ESTA, which we quickly resolved by submitting the form and getting it approved. However, the airport in Belgrade only issued her a ticket to Paris due to uncertainties about the ESTA approval time. Upon arrival in Paris, they were only given a ticket to Detroit. As a result, they were assigned different seats and are separated on the flight. I attempted to select their seats online but was unsuccessful in choosing a seat for my mom's friend, as all other seats appeared to be taken or unavailable. I hope to arrange for them to sit together on the plane for the remainder of their journey.

I am currently in Paris Charles de Gaulle, and unfortunately, my luggage did not arrive with me from my flight originating in Edinburgh on Tuesday, June 21, [redacted]. The problem occurred because the staff member who issued my boarding pass and weighed my suitcase forgot to place a barcode on it. I am extremely disappointed by the lack of assistance from Air France. I plan to file a formal complaint once I return home. I am seeking help to locate my missing bag, which is a distinguishable white 23kg soft case with a large dark blue floral pattern and blue handles. Inside, it contains new baby gifts, 40th birthday balloons, a perfume gift set, children's baseball caps, as well as all my clothing, shoes, and makeup. I have already tried contacting Air France twice, but I was put on hold for 35 minutes each time and then asked to call back later. The staff at Charles de Gaulle have not been very helpful. If anyone can offer assistance, I would greatly appreciate it.

Reference C[redacted]: I kindly request a review of my previous complaint. The response received did not accurately address my situation. Contrary to the information provided, my trip to France did not occur on the 13th of August; I traveled by car and ferry. Our actual flight took place on September 9th from Birmingham, UK to Nantes via CDG, as stated in the initial complaint. Due to delays in assistance, my elderly companion and I missed our connecting flight, resulting in a prolonged wait at the airport. The responder mentioned that no compensation was applicable as our final destination was reached within 3 hours, which is incorrect on two counts: the date was mistaken (not 13th August but 9th September), and we arrived over 4 hours late due to circumstances beyond our control. I would appreciate a thorough reevaluation of my case considering these discrepancies. Thank you, Mrs. Dawn M Hewitt.

Hello, We arrived at SFO via Air France on June 24 around 8 p.m., but our four pieces of luggage did not arrive. We filed a claim and were informed we would receive them within 24 hours. However, it has been 5 days and they have not arrived. When checking online for the claim status, it repeatedly says to check again. Our daughter's medication is in the baggage, and she has missed taking them for 2 days. Despite contacting customer service for help, nothing has been done. It seems that although four airplanes have arrived in SFO from Paris, our luggage has not been sent on any of them. In the meantime, it would take at least 5 days to get a new prescription and medication. Our claim number is SFOAF85543. Please assist us in retrieving our daughter's medication promptly. Thank you, Tahmineh & Ramin Modiri

I am Donna K. I flew from Chicago to Lisbon with Air France and my luggage got lost. When I called, I was told the booking number on my boarding pass belongs to someone named Luc. My booking number is 35BBVA. I couldn't file a lost luggage form in Lisbon due to long lines as I had a ship to catch. The ship concierge and my travel agent tried contacting Air France, speaking to David, who mentioned a piece of luggage matching mine is in Lisbon. I can't confirm with Air France as they keep hanging up. I need supervisor names to help me. I'm on a cruise without my suitcase at [redacted] Windsor St., Leawood, KS, [redacted], USA. It's been almost three weeks without my luggage. Please respond soon. Contact my travel agent Judy Nakelsky at [redacted] if needed. Thank you.

My partner, P.G. and I arrived in Edinburgh from Paris on flight AF1486 on June 29th, [redacted]. Unfortunately, our two suitcases containing 40kg of luggage did not arrive with us. Despite filling out a lost baggage form provided by Swissport at the airport, specifically [redacted], we have not received any response to multiple emails sent. We have encountered difficulty reaching Air France for assistance, as they request a reference number that we were not provided upon submitting the form. With our travel plans including a move to London via Leeds tomorrow and a return to Australia on July 14th, the situation is urgent. We have had to purchase essential items and medications due to the missing luggage. Please assist us promptly. Thank you. J.H.