Air France Customer Service Issues

Air France has mishandled our luggage on a recent flight from CDG to AGP, losing a total of 7 bags, which contained essential items for our vacation. I am seeking assistance regarding our lost luggage, a refund of the $[redacted] baggage fee paid at JFK, and compensation for the personal items we had to purchase as a result of Air France's negligence in losing 4 suitcases and 3 golf bags. I can be contacted at +1 [redacted] or via email at [redacted] It is crucial to me to communicate with a caring Air France representative who prioritizes customer satisfaction. Currently, the service provided by Air France is lacking in responsibility and empathy, and I hope to resolve this matter promptly. Please note that this issue is not related to Covid-19, and I request a fair resolution from the airline.

Air France misplaced our luggage on our flight from CDG to AGP today, losing a total of 7 bags, which contained everything we needed for our vacation. We are seeking a resolution for the lost bags, a refund of the $[redacted] baggage fee paid at JFK since Air France did not deliver on their end of the agreement, and compensation for the personal items we had to repurchase due to the lost possessions - 4 suitcases and 3 golf bags. The lack of support from Air France has been disappointing, and we hope to connect with a caring individual at the airline who values their paying customers. This issue is not related to COVID-19, so we ask that this not be used as an excuse. Feel free to contact me at +1 [redacted] or by email at [redacted]

I am scheduled to fly on AF0990 on July 20, [redacted]. I recently applied for my carte de sejour and need to be in France to collect it by December 22, [redacted]. I booked a short trip due to my elderly mother's health concerns. I must change my flight to a later date, around July 28 or 29, [redacted], to ensure I can collect the carte. I require assistance from Air France customer service as I travel with a wheelchair inside the airport. Could you kindly provide me with contact information for Air France customer service? Thank you. -Sally H.

Hello, My name is M.V.C. I traveled from Oradea, Romania, to San Francisco, USA, from 24.06 to 26.06. I experienced a delayed and then canceled flight, resulting in a missed connection. Despite attempts to reach someone at Paris CDG airport, I was unsuccessful. The airlines involved were Air France for the Bucharest-San Francisco route. I have attached all relevant ticket information in the hope of locating my baggage, which has been missing for nearly a week since my arrival in SFO. The flight numbers for my journey were AF88 (canceled), AF084 (missed due to cancellation), and AF0084 (Paris CDG-SFO).

I am seeking assistance in locating my daughter's suitcase that traveled on July 2, [redacted], from Mexico City to Amsterdam with airline confirmation number 42S48U. When the luggage was checked in at Mexico City Airport, it was assured it would arrive in Amsterdam, which did not happen. This caused my daughter to miss her train to Brussels. According to baggage loss policy, 21 days must pass for a resolution. However, my daughter leaves on July 31, [redacted]. Despite numerous calls, no solutions were provided, and I was only given more phone numbers to contact, some of which were unresponsive. Your support in resolving this issue would be greatly appreciated.

I am seeking assistance to locate my daughter's suitcase that traveled on July 2, [redacted], from Mexico City to Amsterdam with the airline confirmation number 42S48U. When the luggage was checked in at Mexico City Airport, it was supposed to arrive in Amsterdam, but it did not, causing my daughter to miss her train to Brussels. According to the airline, 21 days must pass for lost luggage, but my daughter will only be there until July 31, [redacted]. I have made several calls, but no one provides a solution; they just give me more numbers, some of which do not answer. Your help in finding a resolution is greatly appreciated.

I am writing about an issue with Air France regarding my luggage on flight #[redacted] from RAK to CDG on [redacted]-08-13. Upon arrival in Paris, half of the luggage, including mine, was still in Marrakech. I filled out a form at the airport with reference number CDGAF38164, detailing my address in France and the U.S. for the luggage to be sent to. Despite specifying on the form that I would no longer be in the initial address, my family received the luggage there. After multiple frustrating calls to Air France over a month with no resolution, my case was closed without my knowledge, preventing me from claiming compensation for lost items. My bag with valuable and sentimental possessions remains in France, requiring expensive shipping. Despite my efforts and loyalty to Air France, the inability to address this issue has left me disappointed, considering not using the airline in the future.

Subject: Assistance Needed Regarding Lost Luggage Hello, I am Theologis Taxiarchis, and I recently traveled on a flight with your company from Billund, Denmark to Athens, Greece via Paris, France. Unfortunately, my 8kg luggage was lost during this journey. Despite reporting it immediately upon arrival and filling out the necessary paperwork, I have not yet received my luggage after approximately 3 weeks. I have attached copies of the documentation provided at Billund airport, as well as the Inventory application I submitted in Athens. Additionally, I have made efforts to contact the Lost and Found department without success. I have also completed the online process with AirFrance for reporting missing baggage. The contents of my lost luggage are important to me, and I would appreciate information regarding the compensation process for this matter. I look forward to hearing from you soon. Thank you, Theologis Taxiarchis

Subject: Assistance Needed with Refund for Cancelled Flights Dear Madame Rigail, I am writing to seek your help with a recent booking issue. My name is Richard J. Porteus, and my wife is Marianne Porteus, long-time loyal passengers of Air France. We had a trip booked to Charles de Gaulle and Naples on July 7, [redacted], returning to New York on July 15, [redacted], all in Business Class. Unfortunately, I was diagnosed with cancer recently, prompting our need to cancel our travel plans. Despite numerous attempts, we have faced challenges in obtaining a refund for our tickets purchased through American Express Travel. We have shared the necessary details with American Express, who mentioned waiting for an approval code from Air France to proceed with the refund. Your intervention in expediting this process would be greatly appreciated during this challenging time. Below, I have included relevant trip and ticket details for your reference. Thank you for your attention to this matter. Sincerely, Richard J. Porteus Trip ID: 4[redacted] Air France Record Locator: #3R2PPC Richard Porteus Ticket #: [redacted]28 Marianne Porteus Ticket #: [redacted][redacted] Amex Trip ID: 4[redacted] Cancelled Itinerary #: [redacted][redacted]

On April 19, [redacted], I took a flight with Air France from Paris to Hamburg and unfortunately, my luggage went missing for 3 days. I had to buy new clothes and toiletries as my belongings were in the lost luggage. I filed a claim with Air France (C-[redacted]) on April 29 for the expenses I incurred during those 3 days. On June 3, an Air France Customer Service Representative contacted me via email to inform me that my claim had been approved. They requested a copy of a VOID Check with my bank details to process the payment. I promptly provided the necessary information on the same day, but as of July 7, I have yet to receive the reimbursement. It has been over a month since my claim was approved and nearly 3 months since I initially submitted it. I am eagerly awaiting the funds to be transferred to my bank account.

Our flight from Santiago de Chile (SCL) to London, with a stopover in Paris, was canceled due to a CDG issue, preventing our arrival in London. The airline proposed a resolution (a KLM flight the next day), yet we incurred expenses such as a hotel night, lost consultancy fees (my consultant grandfather charges $[redacted] per hour), and valuable time. Although appreciative of the airline's alternate arrangements, we hope for an upgrade on our return flight instead of a refund.

I am currently experiencing a significant issue with my missing luggage since July 1, which contains invaluable items. Despite my distress, Air France's response has been unsatisfactory. I have found myself deeply affected by this situation for over a week. There is a growing concern among affected individuals about the lack of resolution, potentially leading to a class action lawsuit. Updates on the progress and efforts in locating the missing bags are crucial. The airline needs to prioritize this matter promptly. The handling of this issue has been unacceptable. Customer support is imperative in addressing the loss of personal belongings. Restoring my missing luggage is of the utmost importance to me, and I am determined to resolve this matter.

I am having trouble booking a round-trip flight on the Air France website. I wanted to travel from JFK to Bucharest OTP on September 5th at 5:30 PM with a layover in Paris, and return on September 19th at 2:45 PM with a layover in Paris and a 13-hour flight. After reserving seats for each flight, the website timed out and I had to select seats again. However, the seats I initially reserved now show as booked, preventing me from selecting them again. This issue recurred when the website timed out a second time, causing the previously booked seats to show as occupied once more. How can I resolve this and successfully book the seats I originally selected?

Dear Sir, I am seeking assistance regarding my lost baggage issue. On the 14th of June [redacted], during my connecting flights from Delhi to Doha on QR571 and then from Doha to Paris on QR37. Currently in Portugal, my luggage was mistakenly sent to Paris CDG on the 27th of June [redacted] with flight AF1814 by Zurich Airport. Qatar Airways advised me to contact Air France Airways, who in turn directed me back to Qatar Airways. As the delivery airline, I believe the responsibility lies with you. Please locate my luggage promptly and arrange delivery to Portugal. I am willing to cover any associated delivery fees. Alternatively, if delivery to Portugal is not feasible, please send the luggage to Lisbon Airport and provide me with an authorization slip to retrieve my three bags. This inconvenience has left me without appropriate clothing, causing distress to my daughter. Your assistance in resolving this matter would be greatly appreciated.

Dear Sir or Madam, Upon our arrival yesterday, our luggage was missing, which we reported at the airport. However, we have yet to receive any updates on the whereabouts of our belongings. Our checked baggage contains essential clothing items for our wedding. We kindly request information on the expected arrival of our luggage. Enclosed are the receipts for our checked baggage. Thank you very much! Best Regards, W.D.

Dear Sir/Madam, I am forwarding the email confirming my upcoming travel with my three children. Although we have applied for the renewal of our Nigerian passports, they have not yet arrived. Our trip is scheduled for 21/7/22, and I am worried about the passports not being here on time. I contacted the Nigerian high commission, and they informed me that we can travel with expired Nigerian passports and our valid British passports. We will be flying from Birmingham to Nigeria with a layover in Paris, as per the following itinerary: Booking Code: R4IEJ3 Flight AF1165 - Airbus A320-[redacted] - Economy Birmingham to Paris Thursday 21 July [redacted], 10:30 - 12:50, Transit time: 02h25 Flight AF0104 - Airbus A330-[redacted] - Economy Paris to Lagos Thursday 21 July [redacted], 15:15 - 20:40 Thank you for your attention to this matter. Sincerely, Ngozi G.

Dear Get Human, I appreciate the assistance you provided regarding my issue with Air France. Despite reaching out to Air France customer service, I received inaccurate information. During my flight AF [redacted] from Paris to LAX on Thursday, July 7, my husband, another couple, and I were initially booked in Premium Economy but were involuntarily downgraded to Regular Economy at the gate. Upon arrival, I was advised to request a refund for the price difference at LAX. However, the gate agents were unable to assist, directing me to contact Air France or the booking agent, AmaWaterways. Following your guidance, I spoke with an AmaWaterways agent who guided me through the claim process and provided specific numbers for the form. Unfortunately, when attempting to submit the claim, I repeatedly encountered an error message. It appears the information provided by the phone agent may have been incorrect. I require assistance from Air France to ensure the proper submission of the necessary documentation for a refund of the fare discrepancy between Premium and Regular Economy.

On June 30, [redacted], my family flew with Air France from JFK New York to Malaga, Spain, with a layover in Paris at De Gaulle Airport. Unfortunately, our luggage did not make it to our final destination. On July 8, [redacted], as we were departing from Malaga Airport to Madrid, we checked the baggage claim for our missing items but were directed to search among abandoned luggage in Customs. Out of the 7 checked pieces, only 3 bags were found. The 4 missing items, consisting of 3 golf bags and 1 dark blue Samsonite bag, are still unaccounted for after 15 days. I am seeking information on when we can expect our belongings to be located and returned to us. The customer service experience thus far has been subpar, with extended wait times on calls and no updates when tracking the lost luggage online. Air France, please follow through on your commitment to 'Customer Care' and help us resolve this situation promptly. Our family vacation has been marred by this inconvenience, resulting in additional unexpected expenses to replace essential items. We eagerly await a resolution.

My wife and daughter are currently on flight AF19 from JFK to ORY, with a connection to AJA for their cruise. Due to a canceled flight to Barcelona and delays, they've already missed a day of their cruise. Their current flight is delayed, and they're worried about making their next connection AF7566. If they can't board on time due to customs, they might miss the flight. There are other cruise guests on the same plane facing the same challenge. It's essential they make it to AJA on time to catch their cruise ship. The travelers are Milagros S. A. and Jaqueline P. Your assistance is greatly appreciated.

I lost my bag when I returned home to San Francisco, CA (SFO) on Tuesday of last week. On Saturday, I received an email stating that my bag would be delivered back to SFO and should arrive by July 16 at 3 pm. My baggage number is [redacted] and the World Tracer number is SFOAF86669 with a booking reference number of L449ZW. The delivery is being handled by Julio and the address for delivery is [redacted] Via Los Colorados in Lafayette, CA. Despite being given the opportunity to contact Julio, I have not received a response. My wife and I always use AF for our trips to France, but this experience has been frustrating due to the lack of customer service and the inability to reach a live person for assistance. This is the second time AF has lost my bag on this trip, and I am extremely disappointed.