Agoda Customer Service Issues

Our hotel experience was extremely disappointing. The overpowering septic smell emanating from the bathroom made it difficult to breathe, and the overall cleanliness was unacceptable (with unclean sheets from the previous guest). The actual condition of the hotel did not match the pictures online at all. Throughout the night, the fire alarm kept ringing, and the building had missing walls, roof panels, and doors, which gave it a DIY aesthetic. Some areas even lacked doors entirely. To top it off, we returned from our day out to find our room's door wide open with over $2,[redacted] worth of our belongings left exposed in the doorway.

Hello, I hope you are well. Regrettably, I mistakenly acquired reservation number [redacted]90 and made the payment, but I did not intend to book it. I am seeking a refund for this reservation made today, September 1, [redacted], as the system indicates it cannot be canceled starting tomorrow. I am requesting this action promptly. Thank you for your assistance.

Hello, my name is Corinne Freestone, and I have been an Agoda customer for many years. My old account was associated with the email "[redacted]," which was hacked in [redacted] and no longer in use. My new Agoda account is "[redacted]" Recently, I attempted to book a two-night stay at Hotel Mercure Lafayette in Lyon for September 14th to 16th. After the first attempt, where I did not receive a booking confirmation, I tried again and this time received a green tick indicating the booking went through. However, I was charged twice on my Swiss Card for the same booking. I kindly request to cancel the first booking and confirm the cancellation at [redacted] as soon as possible. Please disregard any communication sent to the old email address. Thank you for your prompt attention. You can reach me at +41 (0)78 [redacted] in Switzerland. Regards, Corinne Freestone.

I have a booking with Number [redacted]. Due to the Taifeng situation, I'm wondering if it's possible to modify my check-in date. The weather in Hualien, Taiwan, is currently severe with flooding and destruction caused by strong winds. It's unlikely I'll be able to travel to Hualien on September 5 as planned. Normally, my booking is non-changeable, but given the circumstances, could I potentially reschedule my check-in date for a later time?

My booking number is [redacted]. Due to the recent Taifeng issues, I am inquiring about the possibility of changing my check-in date. The severe weather conditions in Hualien, Taiwan, with flooding, displaced people seeking refuge, and destruction caused by strong winds, make it impossible for me to arrive on September 5 as planned. Although I understand that my booking is typically non-changeable, I hope an exception can be made considering this unforeseen natural disaster.

Dear Sir, I wanted to bring to your attention an issue with new bookings on Agoda for Hideaway Homestay in Kandy, Sri Lanka. It seems that despite availability, all selected dates are showing as booked and unavailable for booking. I would be grateful if you could look into this matter and resolve it promptly. Thank you for your assistance. Regards, Vipul S. Hideaway Homestay Kandy Host Contact: [redacted]

Agoda Booking Number: [redacted]80 Hotel: Phoenicia Grand Hotel Dear All, I canceled my booking at the Phoenicia Grand Hotel before my scheduled check-in on 03.09. However, I have been charged [redacted].27 Euros for two weeks' stay. It seems there was a communication error, possibly in the booking system. I kindly ask you to review your records and liaise with the Phoenicia management to resolve this matter amicably. I appreciate your prompt and professional response. Best Regards, Adam K.

I need Agoda to adjust my stay dates. I accidentally entered the wrong dates. I have already emailed the hotel to inform them and I have been trying to reach out to you. My booking ID is [redacted]. I discovered the error as soon as you notified me and I took immediate action to correct it. The incorrect dates were 7/9 - 11/9, and the correct dates should be from Saturday 9/9 to Tuesday 12/9. Can someone please acknowledge this?

Upon arriving at the hotel, I was informed that my reservation had been canceled without any prior notification. Despite not receiving any email regarding this matter, my interaction with customer service was less than satisfactory. Their lack of professionalism and unhelpful attitude left much to be desired. It was disheartening to hear a customer service representative insinuate that I was being deceitful. This experience has led me to believe that perhaps Agod is a smaller company in comparison to other booking platforms like Booking. My previous encounters with Agod's app for making reservations have been more respectful than this current situation. Therefore, I am hesitant to recommend using your website in the future.

Hello, I am a representative from Sea Shore Hotel Apartment in Khorfakkan, UAE. We had guests from Agoda.com, and we noticed that the payment is still pending, leaving an outstanding balance. We are reaching out to request settlement of this pending payment. We are also in need of the contact number for the Dubai branch. If you could provide us with this information, it would greatly assist us in resolving this matter promptly. Thank you for your assistance. Best regards, Tushar Front Desk Sea Shore Hotel Apartment Khorfakkan, UAE

I made a hotel reservation through Agoda, but unfortunately, the directions provided in the email from Agoda were incorrect. The actual location of the hotel was far from what was indicated, making it impossible for me to stay there. I had to find alternative accommodation closer to my desired location and am seeking a full refund for the initial booking. The discrepancy between the Google Maps location and the actual hotel location caused inconvenience and necessitated a last-minute rebooking.

I made a booking at Gateway Hotel in Bur Dubai, Dubai for a 4-night stay from September 10th to 14th. My payment through Agoda clearly stated that all taxes and fees were included. However, upon check-in, the hotel charged me an additional 40 dirhams (10 dirhams per night) under a tourism title. I believe it is unfair as I already paid all the required taxes and fees. I don't think the hotel should have charged me this amount. I kindly request assistance in resolving this issue. Thank you.

Subject: My recent hotel experience through Agoda Dear Agoda, I wanted to share my recent disappointing experience with the hotel DREAM Holiday Houses booked through your site. During my stay, I encountered several issues that affected my comfort and overall satisfaction. Firstly, the check-in process was inconvenient and time-consuming. I had difficulty accessing my room promptly, leading to unnecessary delays and disruption to my schedule. Secondly, the room's air conditioning was faulty, failing to provide the expected comfort. While the common areas were adequately cooled, the room was uncomfortably warm, resulting in a less than ideal stay. I kindly urge you to address these concerns by improving your check-in procedures and ensuring the maintenance of essential facilities like HVAC systems for future guests. I appreciate your dedication to providing quality service and believe these improvements can elevate the overall guest experience. Thank you for your attention to this matter. Sincerely, S.A.

Thank you for your response. My first email is [redacted] The hacked reward is 0. I'd like to confirm [redacted] I don't understand why everything became 0. I spoke to customer care, and he is saying, "Is there any receipt?" I will make people happy by eating. Please, sir, I have just one format booking ID full amount. Nothing is happening. Sir, I have had seven scams. Sir, you answered my question. Jai Plese. It is also the policy of Agoda, in appropriate circumstances and in our sole discretion, to suspend or terminate the accounts of users who are repeat copyright infringers. Please click the provided hyperlink.

I have secured a frozen price booking at the Jinhold Hotel & Serviced Apartment in Miri, Sarawak. The booking was made on September 8th, [redacted], at around 10:58 PM. This frozen price offer is valid until September 15th at 10:58 PM. The reservation is for a VVIP Junior Apartment for check-in on September 21st. I have been eagerly anticipating a confirmation email for my booking; however, I have not received any communication yet. I was hoping to receive it the next day, but unfortunately, it has not arrived.

I have made two bookings with Agoda but did not write down the details. I was expecting to receive booking confirmations via email. The first booking with the Ambassador Hotel has the ID [redacted] for 3-6 November (3 nights). I did not receive an email confirmation from Agoda. The email address used for this booking was [redacted] and it was booked on 12 September [redacted]. The second booking was made about an hour ago for the Suvarnabhumi Ville Hotel on 2 November [redacted]. I have created an account now but would appreciate it if the two booking confirmations could be emailed to me.

Subject: Urgent Concern: Incorrect Cancellation Communication and Reservation Problem - Booking ID [redacted] Dear Agoda Customer Service Team, I am emailing to express my dissatisfaction with an issue regarding my recent booking at Bulvar Inn Hotel in Baku, Azerbaijan. My reservation, under Booking ID [redacted], was from September 13, [redacted], to October 14, [redacted]. Upon my arrival at the hotel last night, I was told they were fully booked and that I had supposedly requested a cancellation. This is inaccurate as I had no plans to cancel and intended to stay for the entire duration. Being given this misleading information led me to urgently find alternative lodging, causing significant stress and inconvenience. I received an email from Agoda stating that the hotel reported my desire to cancel, which is untrue. I did not ask for a cancellation and still need accommodation for the original period. I am requesting a prompt investigation and appropriate resolution to this matter. While the email mentioned a refund in AgodaCash, I believe a different solution is necessary due to the error. Kindly reach out to me at your earliest convenience to address this issue. I can be reached at +[redacted]09 or via email at [redacted] I am disappointed with this situation and trust that Agoda will rectify it promptly. Sincerely, Ulli Schmehl Booking ID: [redacted]

Hello, I hope you're doing well. I stayed at The Everly Hotel, Putrajaya for 3 nights with a friend. We require separate bills for reimbursement from our department. We paid RM [redacted].16 in total, so we each need a bill issued under our names. Please split the amount evenly between NORITA NORINE and NURUL NADRAH BINTI ABDUL WAHID at RM [redacted].00 each. Thank you.

Hello, I need to change my booking date to the 25th of November because I mistakenly selected the wrong date. I have contacted the hotel, and they have agreed to change the date for me, but they require a voucher from Agoda. However, the Agoda website states that the booking cannot be amended or refunded. My booking number is [redacted]. I rushed a bit during the booking process, and I truly need to make this date change. You can reach me at [redacted] for any assistance. I apologize for any inconvenience caused. Thank you.

Sehr geehrte Damen und Herren, Mein Name ist Maria Manzo und ich habe über die Seite AGODA ein Zimmer im WINDSOR HOTEL SLIEMA vom 16.09. bis 14.10.[redacted] gebucht. Leider habe ich festgestellt, dass meine Unterkunft nicht den Erwartungen entspricht. Ich wurde zunächst in Zimmer [redacted] im ersten Stock untergebracht, was aufgrund eines starken Schimmelgeruchs problematisch für meine Asthma-Allergie war. Nachdem ich die Rezeption informierte, erhielt ich ein anderes Zimmer im dritten Stock (Zimmer [redacted]), welches von der Luftqualität her besser war. Leider gibt es hier Probleme mit dem Tresor, dem Kühlschrank, der WC-Spülung und der Warmwasserversorgung. Zusätzlich belästigen laute Gäste in den nächtlichen Stunden meinen Schlaf und stören meine Ruhe. Ich fühle mich unwohl und unsicher, insbesondere wegen der Streitigkeiten anderer Gäste im Hotel. Ich benötige dringend eine Lösung, da meine Schlafqualität stark beeinträchtigt ist und ich aufgrund dessen auch meine Englischkurse nicht angemessen besuchen kann. Bitte helfen Sie mir schnellstmöglich, aus dieser unangenehmen Situation herauszukommen. Bei Bedarf bin ich unter der Nummer [redacted][redacted] erreichbar. Mit freundlichen Grüßen, Maria Manzo