Agoda Customer Service Issues

I booked a reservation for 2 adults and 2 children with reservation No [redacted]98. However, the confirmation email only shows 2 adults. The hotel also sent an email confirming the reservation for 2 adults and a price discrepancy of $[redacted].08 instead of the expected $[redacted].08. Can you please contact the hotel to verify the booking details for 2 adults and 2 children and find out the reason for the difference in price?

I encountered an issue when I booked a suite at 1830H at Sibu Airport, anticipating my late arrival in Kuala Lumpur. Upon reaching the suite in Kuala Lumpur and inquiring with the receptionist, I was advised to contact an agent to obtain the key. However, upon contacting the agent, I was informed that there was no booking under my name for the suite I had paid for through Agoda's website. The agent suggested that I request a refund from Agoda to address this issue. I am quite disappointed with the service experience.

I recently checked in at the hotel on December 24th, only to find out they had no available rooms, even though I had made a reservation through your website while sitting in front of the hotel. Unfortunately, this issue affected several other families as well. The hotel staff couldn't explain the situation but assured me that I would receive a full refund on my credit card for the reservation made through your site due to it not being my fault. I would appreciate assistance in processing my refund promptly. Thank you for addressing this situation during what was quite inconvenient timing.

I am facing a family emergency, and unfortunately, I am unable to make it to my reservation at Baymont Inn and Suites in Wilmington, NC, on December 31, [redacted], under the name Meghan Wood. Despite the non-refundable policy, I am kindly requesting a refund due to my current situation. This unexpected turn of events has disrupted our New Year plans, and I want to ensure that I can receive a refund before canceling the booking.

Hello, I need assistance with a booking issue at Rebak Island Resort. My booking ID is [redacted]29 for two rooms from 25 Dec to 26 Dec. Unfortunately, Agoda mistakenly only booked one room instead of two. I now have to pay for the additional room separately, which has impacted our holiday experience and trust in Agoda. I have attempted to contact Agoda's customer service in Malaysia more than 10 times on 25 Dec to resolve this matter, but have been unsuccessful in reaching anyone. Could someone please address this issue promptly? My contact number is [redacted]2.

I made a booking through Agoda for a hotel in Udaipur for a 3-day stay from December 29th, [redacted], to January 1st, [redacted]. The booking was confirmed, a receipt was provided, and Rs. [redacted] was deducted from my account. Upon arrival at OYO Home [redacted] Heritage City Palace View Stay in Bhatiyani Chohatta, the owner denied any booking claiming their agreement with OYO had ended. I am requesting a full refund promptly, or else, I will be forced to pursue legal action against Agoda.

Hello, I am writing to inform you of a recent situation that occurred during my trip to the Maldives. My husband and I were scheduled to stay at the Centara Ras Fushi Resort & Spa from December 29th to 30th. Unfortunately, my husband tested positive for COVID-19 during the RTPCR test. As a result, we are now required to quarantine in the Maldives, incurring additional expenses. I have attached the RTPCR report for your reference. Given the circumstances and challenges posed by the current COVID-19 situation, I kindly request a refund for our stay at the Centara Resort for today or alternatively, a credit note that can be used for future travel. I appreciate your understanding and prompt attention to this matter. Thank you.

I am seeking a refund for Booking ID [redacted]13. I am requesting a refund for my recent unsuccessful booking attempt, as I did not receive a confirmation for the booking I tried to make. There seems to have been an error in the booking process, resulting in no reservation being completed. I appreciate your help in refunding any charges incurred and canceling any pending amounts on my card without any additional fees. If additional information is needed, please reach out to me via email. I understand that it may take some time for the funds to be released by my bank, which could take up to 30 days or until the next billing cycle. I apologize for any inconvenience caused by this unusual situation and thank you for your understanding and assistance. I value Agoda's customer service and am grateful for your 24/7 availability for any further questions or clarifications. Thank you for your prompt attention to this matter.

I am writing to address a recent booking issue that we encountered at the hotel. Upon arrival, we found the premises empty with no hotel staff present. A maintenance worker informed us that the bungalows were not habitable due to water damage, and essential services like the pool and restaurant were unavailable. Attempts to cancel the reservation through Agoda were unsuccessful as they directed us to the hotel, which, according to a phone conversation with a hotel representative, has not worked with Agoda for over two years. We are requesting a full refund for this booking due to the unsatisfactory conditions and lack of accommodation.

I would like to inform you that I, Deepak HV, along with my brother Rakesh HV, booked two rooms at Rajeshwari Lodge in Vishakapatnam with Booking ID [redacted]93 and Spot on [redacted]. We made a payment of Rs 2,[redacted] using a Syndicate Bank card, for which I received a confirmation SMS from my bank at 18:24 on 28-12-[redacted]. We tried to contact the lodge for the exact location but were informed that the phone number belongs to Oyo and they directed us to contact Agoda. Unfortunately, we could not get in touch with Agoda for the location details or to cancel the booking and request a refund. Eventually, we arrived at the location around 8:50 to 9:00 pm, only to find the room in a terrible condition. The manager at the lodge asked us to contact Agoda for a refund. Subsequently, we had to book a different hotel room for Rs [redacted] due to the circumstances. We are seeking a refund for our booking and would appreciate immediate assistance. My phone number is [redacted] and my brother Rakesh HV can be reached at [redacted]. Thank you.

I accidentally booked the same room three times because of a system error. I began trying to make a reservation at 8:11pm on December 29, [redacted]. At 9:21pm, I got an email saying my booking at 8:39pm was confirmed, but by that time, I had already asked my wife to book at 8:39pm, and she received a confirmation email at around 9:39pm. My sister also tried to help me book because neither of us had received any confirmation from the booking service.

Dear Customer Service, Regarding Booking ID [redacted]97, I recently traveled to Maldives from India with my husband for a 3-day trip. We were scheduled to stay at Centara Ras Fushi Resort & Spa from 29 Dec to 30 Dec. Unfortunately, my husband tested positive for COVID-19 during the current RT-PCR test, requiring us to quarantine in Maldives, leading to additional expenses. I have attached the RT-PCR report for reference. Given the circumstances, I kindly request a refund for today's stay at Centara resort or a credit note for future travel use, considering the challenges of the ongoing pandemic. I hope for your understanding and prompt response. Best regards

Hello, I hope you are well. I recently traveled to the Maldives for a short 3-day trip with my husband from India. We had booked a stay at Centara Ras Fushi Resort & Spa for one night from December 29 to December 30. Unfortunately, my husband tested positive for COVID-19 during the RT-PCR test, and we are now required to quarantine in the Maldives, incurring additional expenses. I have attached his RT-PCR report for your reference. Given the circumstances of the current pandemic, I kindly ask for your understanding and request a refund for our unused stay at Centara Resort for today or a credit note for future travel. I hope for a positive response from your end and would appreciate a prompt reply. Thank you.

Hello, I recently made a booking at Margaret Lodge for December 31, [redacted], to January 2, [redacted]. However, upon arrival, they couldn't find my reservation despite me having already paid in full. I am unsure why my booking was canceled as I did not request it. I am now in need of alternative accommodation and would like to receive a refund promptly to secure new lodging. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Good morning, I am Siro Pesticcio. I canceled reservation number [redacted]15 after confirming with the hotel that they would provide a full refund. I then made a new reservation, number [redacted]03. However, I have not yet received the refund for the initial booking. The hotel advised me to contact you, but I do not have a phone number to reach you. Can you please contact me regarding this matter? Siro Pesticcio

I made a hotel reservation with a free refund option until January 19. I had to change my travel dates due to Covid restrictions in another country, so I canceled on December 29. Although the app confirmed the refund, I have not seen the amount credited back to my card. On my credit card statement, it shows Agoda with a refund of $0. My reservation number is: [redacted]7 Thank you in advance for your assistance.

Hello, I purchased a flight from Jakarta to Phuket, Thailand through Agoda on December 29th. The first attempt to book the flight failed, redirecting me back to the beginning to restart the booking process. I successfully rebooked it the second time and received a confirmation number. I noticed on my credit card statement that I was charged twice for the same amount, $[redacted].45. I only booked one flight, and since the first attempt failed and did not provide a confirmation, I'm unsure why I was charged twice. The charges were made on a credit card ending in [redacted]. I am eagerly awaiting your response. Thank you. P.S. The in-app chat experience has deteriorated compared to how it was two years ago. Back then, there were better options to communicate with real people. The current system is quite complicated, and having to wait around 10 days for a response is disappointing.

I made the reservation [redacted] and mistakenly paid for the non-refundable option. On the same day - 11/10/21 - I requested to change it to a refundable option by paying the corresponding fee. I haven't received a response yet, and they suggest I contact the hotel. I tried, but they told me to deal with Agoda. However, it has been challenging because Agoda keeps directing me to their non-refundable policy. Thank you in advance!

Greetings, I am writing regarding Booking ID[redacted]97 for a 3-day trip to Maldives with my husband. Our stay at Centara Ras Fushi Resort & Spa was from 29 Dec to 30 Dec. Unfortunately, my husband tested positive for Covid-19, requiring us to quarantine in Maldives, resulting in additional expenses. I have attached the RTPCR report for your reference. Due to these circumstances, I kindly request a refund for today's stay at Centara resort or a credit note for future travel. I appreciate your understanding in this matter and hope for a positive response at your earliest convenience. Thank you.

Hello there, I am unable to access my email address [redacted], which I used to book resort booking ID [redacted]97. I will only be able to send you the money request once I return to India. Please cooperate with me during this challenging time of COVID-19. Unfortunately, my husband tested positive for COVID-19 here in the Maldives on December 28 before we arrived at Centara Fishi Resort. I have already sent his COVID-19 report to the resort and Agoda.