Agoda Customer Service Issues

I have been patiently waiting for the full refund as promised in the cancellation email I received from your team. However, I have not received the refund yet! Upon checking the online customer service, it appears they do not facilitate online cancellations. The email clearly states that my booking is fully refundable with no cancellation charges! Could you please assist me with this matter and provide guidance? Booking ID: [redacted]93 P.S: I am willing to provide a visual illustration of the email if needed.

I am requesting assistance from Priceline or Agoda to contact the Holiday Inn located at LAX in Los Angeles, California. They have agreed to refund one night of my stay, but Holiday Inn requires a representative from Priceline or Agoda to reach out to them. David Romero can be reached at the front desk. My name is Alex G., and this pertains to my reservation through Agoda/Priceline for a check-in on December 21, [redacted], and a check-out on December 23, [redacted].

I am seeking a refund for my booking as I paid in advance, but upon arrival at the hotel, there were no rooms available, leaving me to sleep in my car due to the hotel's mismanagement. The hotel directed me to contact Agoda for the refund since the booking was done online. This is the second time this has happened, and I am frustrated. Communication between your company and the hotel needs to improve to prevent bookings for non-existent rooms. It is a waste of time and money. Additionally, contacting customer service in Malaysia has been challenging as I have experienced long waiting times on the phone.

I made a reservation through the Agoda app for a stay at Verovino Suites on December 21-22, [redacted]. Upon arrival, I discovered the hotel was not accepting guests due to being inactive and without electricity. Unfortunately, I was unable to use my paid reservation and was advised to seek a refund through Agoda. Here are the details: Name: Rex Zandro Sadaya Property: Verovino Suites Booking Dates: December 21-22, [redacted] Booking ID: [redacted]08 Last four digits of the card used for booking: [redacted]

I arrived at Verovino Suites for my reservation, only to find out the hotel was closed and without electricity, consequently, they couldn't accommodate me. I was advised to reach out to Agoda for a refund. Reservation Information: Guest: R.Z. Sadaya Property: Verovino Suites Dates: December 21-22, [redacted] Booking ID: [redacted]08 Last 4 Digits of Booking Card: [redacted] Requesting a refund.

I made a reservation through the Agoda app for a stay at Verovino Suites on December 21-22, [redacted]. Upon arrival, I discovered the hotel was not operational, with no electricity or active services. Unfortunately, I was unable to check in despite having paid for the reservation. The staff advised me to seek a refund through Agoda. Reservation Information: - Name: Rex Zandro Sadaya - Property: Verovino Suites - Dates: Dec. 21-22, [redacted] - Booking ID: [redacted]08 - Last 4 Digits of Card Used: [redacted]

I would like to express my disappointment with the recent experience at Bayfront Hotel. We arrived for check-in as planned yesterday, only to discover that the room was already occupied. Despite having a confirmed reservation and making the payment, we were informed that the hotel was fully booked and all they could offer was a refund. Upon checking your website, I noticed a policy stating that bookings are non-refundable from the day of check-in. I am concerned about the status of our payment and would like to explore options for reimbursement. Given that we were unable to utilize our reservation due to the hotel's full occupancy, we are eager to recover the funds we initially provided. I kindly request your assistance in facilitating the refund process.

This morning, I received an email about a booking at Logan City Motor Inn for today, the 22/12, which was paid for. After checking my bank account, I confirmed the payment was deducted. When I tried to cancel the booking as I did not make it, the hotel refused due to the timing. Feeling I had no choice, I decided to go, but upon arrival from Gatton, I was unexpectedly asked for a $[redacted] deposit which I couldn't afford. As a homeless person with financial struggles and health issues, I find myself stranded in front of the motel. I am requesting a refund for the booking that I never made, as this situation is unjust given my circumstances. Your assistance in returning the money to my account would be greatly appreciated.

I would like to inquire about my upcoming appointment at DnF Hotel on Friday, 24/12/[redacted], which I booked through Agoda. Initially, there was an issue with my MasterCard payment, leading to an unsuccessful booking. Subsequently, I made a second appointment using my debit card, inadvertently creating a duplicate booking. Upon contacting DnF Hotel, I was advised to cancel one of the appointments (ID: [redacted]25) for a refund, but I need to liaise with Agoda for this. The hotel provided me with a contact number (03-[redacted]0) for Agoda, but I have been unable to reach them. Could you kindly assist in resolving this matter? Your attention to this matter is greatly appreciated. Thank you. For further communication, my phone number is [redacted]3.

Hello, I am Kelly Thian and my booking number is [redacted]77. On December 4, [redacted], I made a reservation at Amigo Hotel in Miri through Agoda. Unfortunately, due to personal reasons, I had to change my stay dates from December 10 to December 12 for 2 nights, to December 11 to December 12 for 1 night, within the free cancellation period. The system indicated that the remaining balance would be refunded to my account, but I have not received the refund yet. I kindly request assistance in checking the status of the refund. I look forward to your positive response and appreciate your help. Thank you.

I made a hotel reservation today using the Agoda app, but due to a technical glitch, my booking was canceled shortly after. I was advised that I will receive a refund, but this situation has left me without the funds to book another hotel. The fact that I have to wait up to 30 days for the refund is unacceptable. I am dealing with the repercussions of your error, and I expect to be reimbursed promptly. Booking ID: [redacted]97 Customer Name: Tasha D. I anticipate a prompt resolution to this matter.

I made a hotel reservation on 12/11/[redacted] using Agoda. When I got to the hotel, they didn't have my booking and were fully booked. Showed them my Agoda confirmation, but they mentioned that 3rd party sites often overbook. I've been attempting to reach Agoda to resolve this for 10 days now with no luck.

I recently made a reservation for a room at the Crown Promenade for January 25th-26th, but I have not received a confirmation email. Despite the charge appearing on my account, I am missing the booking ID. Additionally, the booking does not show up in my account ([redacted]). I am seeking assistance in locating the booking ID or having a confirmation email resent. This reservation is a Christmas gift for my parents, so I would greatly appreciate any help in resolving this matter. Thank you.

Hello, I made a reservation through AGODA for the Tesoro Los Cabos hotel from the 12th to the 18th of March [redacted]. When I made the reservation, I saw a note while entering my banking information that stated the charge would not be made to my credit card until a few days before my vacation. However, the charge went through and is reflected on my statement for payment on the 5th of January. Could you assist me with this situation? I called the hotel, and they informed me that my payment has already been processed. I await your kind assistance.

I made a reservation for Dec 9-11. The room was extremely dirty and in poor condition. It had a foul smell, rotting baseboards in the kitchen, a loose faucet in the bathtub, and a towel bar that fell off the wall. The carpets, mattresses, and pillows were unclean, and there were no convenient outlets near the bed. Additionally, the top safety latch on the door was broken. I asked for a different room, but none were available. I reached out to Luis, the Manager at Seralago, who advised me to contact Agoda for a refund, which he assured me he would approve.

I made a reservation at Key Inn in Tustin, CA, for a one-week stay and prepaid for it. Unfortunately, I only stayed for two nights as the place seemed to be plagued by issues like drug dealers and prostitutes. I had my 12-year-old daughter with me, so I left promptly. The General Manager, Armando, was understanding and approved a credit for the remaining five nights. He advised me to contact Agoda to verify the credit/refund. However, I've been having trouble reaching Agoda through phone and chat, and I can't find an email for support either. Priceline mentioned Agoda is their "partner co," so they couldn't assist much either. Returning to the GM at Key Inn, he reiterated the two contact numbers, but reaching Agoda has been elusive. I expected better customer service and integrity in handling this situation.

We encountered a severe snowstorm on our journey from Orem, Utah, to St. George, prompting us to turn back for safety reasons. Regrettably, I overlooked cancelling our reservation made through the third-party website Agoda. I kindly request a refund for the hotel charge of $[redacted].92 at the St. George Hampton Inn on December 10. Your assistance in this matter would be greatly appreciated, and it would positively influence our decision to utilize your services in the future. Thank you. Amy Rees

Dear Agoda, I am writing to request a cancellation or date change for my booking due to recent landslides and the rainy season. I hope this can be accommodated considering the natural disaster situation which is beyond our control. I am unwilling to take the risk and challenge the conditions to travel to Genting during this period. Booking Number: [redacted]21 Hotel: Swiss Garden Hotel & Residences Genting Highlands Check-in date: 29th Dec [redacted] I apologize for any inconvenience this may cause. Thank you.

This morning, I booked a room at Hotel Chulia in Penang. However, I accidentally canceled the booking after the money was deducted. I reached out to the hotel, and they advised me to contact customer service to reactivate the booking. If I rebook now, my money will be deducted again, causing a problem. I kindly request the booking to be reactivated using the funds deducted today. Thank you.

Booking Number: [redacted]34 I've been attempting to contact Agoda since December 17 to cancel my reservation. Due to the impact of typhoon Odette in Cebu, communication has been difficult, making it a challenge to secure a signal and preserve battery life. We had a booking at Oyo [redacted] in Mandaue as it was the only accommodation available during this crisis, hoping to find shelter for our family (including an infant and two young children) for two nights following the typhoon. Upon arrival, we were informed that the pension house could not accommodate guests as they were also facing power and water supply issues. They suggested canceling the reservation for a refund through the booking platform. Unfortunately, the website and automated chat support provided are incredibly frustrating. The limited options available make it impossible to connect with a real person to address our concerns. We are requesting a refund for the two nights booked during this challenging time, especially during the Christmas season. Your prompt assistance with refunding the amount to our account would be greatly appreciated.